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Adding Route Definitions
To add a route definition:
1.
Click Add under the route definition list. The Add an entry dialog box
appears:
Figure 2. The Add an entry dialog box
2.
Type in a name and index number:
• The Route Index determines the position of the definition in the
index list of the Route Definition window.
• The Route Name can be descriptive.
After adding the route, you then define it as described in the discussion
that follows.
Editing a Route Definition
To define a route definition:
1.
Select and highlight the route in the definition list.
2.
Make changes to the definition attributes. You can change the
following attributes:
• Route Name
You can change the name but not the index number.
• Digit Manipulation
For each route, you can insert extra digits or remove prefix digits
from the number dialed by the user. The number sent to the trunk
will then have these digits added or removed.
— Insert to Head inserts a string of digits to the number before it
is sent to the trunk. Type the digits into the String to Insert box.
Out Call Routing Configuration
AltiContact Manager Administration Manual
10-3
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Troubleshooting
