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Defining System Call Restrictions
Locking Attacked Extensions
If a user enters eight consecutive invalid passwords when logging on,
AltiContact Manager considers this an attack. To protect your company
from theft of services, you can lock an attacked extension for the period of
time you specify (1-24 hours) in the Password Check field group.
To unlock an extension, use the Extension Checker tool that is installed
with AltiContact Manager. See "Extension Checker" on page 25-4.
Blocking All Outgoing Calls
To block all outgoing calls—for example, when testing or modifying the
system—select the Block All Outgoing Calls check box.
Enabling Hop Off for Tie Trunks
When selected, this function allows calls over T1 tie trunks to use PSTN
trunks or other servers, when those trunks have been configured to accept
tie-trunk calls. For Hop Off to work, it must be enabled on all AltiContact
Manager systems on which trunk calls are able to be used as a transit
switch.
Outgoing
call on
PSTN Trunk
The call originating on System B hops off over the T1/PRI or VoIP trunk to use the PSTN
trunk in System A. Both System A and System B must be set up and configured to use
hop-off for tie-trunks.
Figure 10. Hop Off for Tie Trunks
The trunk configuration to allow this function is discussed under "Setting
General Trunk Attributes" on page 7-3.
The board must be configured to allow for tie trunks, as discussed in
"Configuring the Triton T1/E1/PRI Board" on page 6-11.
5-18 AltiContact Manager Administration Manual
Tie Trunk:
T1/PRI or VoIP
System A
System B
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Table of Contents
Troubleshooting
