Setting Greeting And Update Prompts; Configuring Overhead Paging; Activity - Altigen AltiContact Manager Version 5.0 Administration Manual

Setting Greeting and Update Prompts

To play a prompt before placing the caller into a hold queue:
1. Select the Play Prompt Before... checkbox.
2. Use the drop-down list to select the prompt number you want to use for
the greeting message. (Creating prompts is discussed in previous
sections.)
To play an update prompt every thirty seconds:
1. Select the Play Update Prompt ... checkbox.
2. Use the drop-down list to select the prompt number you want to use for
the greeting message.

Configuring Overhead Paging

To configure overhead paging:
1. Connect overhead paging equipment to a Quantum board audio out
jack.
2. Access the Audio Peripheral configuration window and select Enable
Overhead Paging.
Use the drop-down list to select the Quantum board to which the overhead
paging is attached.

Activity

The Activity configuration window is used to set up and select from a set
of activity codes that can be played or displayed when the extension user is
absent. AltiView/AltiAgent users can select from pre-defined activity
codes or customized activity codes. A greeting associated with the activity
can be recorded and played to the caller. The activity is displayed if the
caller is an AltiView, AltiAgent or Alti-IP 600 Phone user.
When the Activity is changed, the extension's greeting is also
automatically changed to the greeting associated with this activity.
To access Activity configuration, select System Configuration... on the
Management menu, then click the Activity tab.
AltiContact Manager Administration Manual 5-29
System Configuration