Altigen ACM 6.5 Manuals

Manuals and User Guides for Altigen ACM 6.5. We have 1 Altigen ACM 6.5 manual available for free PDF download: Administration Manual

Altigen ACM 6.5 Administration Manual (502 pages)

for MAX Communication Server

Brand: Altigen | Category: Software | Size: 8.08 MB

Table of Contents
3
About Thi Manual
15
Related Publications
15
About this Manual

15
CHAPTER 1 Overview

17
- Technology Enhancements in Release 6.5
  17
- C Hapter
  17
- New in Release 6.5 Update1
  19
- System Features
  22
  - IP PBX Features
    22
  - Automatic Call Distribution Features
    25
  - Auto Attendant (AA) Features
    28
  - Voice Mail Features
    28
  - Internet Integration Features
    30
  - System and Administration Features
    30
  - Voice over IP Features
    31
  - Multi-Site Voip Management - Enterprise Manager
    33
  - Optional Add-On Software
    33
  - Capacities
    35
Hapter

37
- System Requirements and Installation
  37
Hapter

47
- Getting Around Maxadministrator
  47
  - Logging in and out
    47
  - Changing the Password
    47
  - The Maxadministrator Main Window
    48
    
    The Main Menu
    48
    
    Quick Access Toolbar
    49
    
    Status Bar
    50
  - The View Windows
    50
    
    Boards View Window
    50
    
    Extension View Window
    51
  - Trunk View Window
    52
  - Call Log View Window
    53
  - Workgroup View Window
    53
  - Current Resource Statistics Window
    54
- Assigning Seat-Based Client Licenses
  55
- Stopping the Altigen Switching Service
  56
- Programs Available from the Windows Start Menu
  57
Hapter

59
System Configuration

59
Hapter

89
Media Server and Gateway Management

89
CHAPTER 6 Voice Mail Configuration

97
- Managing Messages
  97
Hapter

105
- Auto Attendant Configuration
  105
  - Planning Is Essential
    105
    
    Example: AA Planning
    106
  - Adding Auto Attendants
    106
  - Configuringing Auto Attendants
    108
    
    Configuring Menu Items
    108
    
    Collecting Digits
    110
    
    Making Auto Attendant Assignments
    112
  - Phrase Management
    112
    
    Using Pre-Recorded Prompts
    112
    
    Recording Custom Phrases from the Altigen Phone
    113
    
    Using Professionally Recorded Phrases
    113
Hapter

115
- Multilingual Configuration
  115
Hapter

123
- Call Recording Configuration
  123
  - Description of the Recorded File Name
    123
  - Configuring Call Recording
    124
    
    Using a Remote Shared Directory
    125
Hapter

131
- Application Extension Configuration
  131
  - Application Extension Setup
    131
    
    Application Failover Plan
    132
    
    Application Information
    133
  - Readying the Application
    133
CHAPTER 11 Trunk Configuration

135
- C Hapter
  135
- Channel Identification
  135
- Trunks out of Service
  135
- Opening the Trunk Configuration Window
  136
- Selecting Trunks to Set Attributes
  137
- Configuring One or Multiple Trunks
  138
- Setting General Trunk Attributes
  138
- H323 Tie Trunk Properties
  142
- SIP Tie Trunk Properties
  142
- SIP Trunk Properties
  143
  - Configuring a SIP Trunk
    143
  - Triton T1/E1 Trunk Properties
    147
    
    Caller ID and DID Incoming Sequence Example
    149
  - Triton Analog Trunk GS/LS Properties
    150
    
    Performing Impedance Match on Your Own
    153
    
    Using the Match Impedance Button
    153
    
    Measuring the Rx Level of a Trunk Channel
    154
    
    If You Don't Have the Milli-Watt Test Number
    155
    
    If You Need to Improve the Rx Level
    155
  - Incoming Call Routing
    159
    
    Regular Trunk Calls
    159
    
    Web IP Calls
    159
  - Outgoing Call Blocking
    160
Hapter

161
Board Configuration

161
- Using the Triton Resource Board
  163
- Triton Resource Board
  163
- Using the Triton Meetme Conference Board
  164
- Configuring the Triton Analog Station Board
  164
- Configuring the Triton Analog Trunk LS/GS and LS Boards
  164
- Triton Analog Station Board
  164
- Triton Analog Trunk LS/GS and LS Boards
  164
- Configuring the Triton Voip Board
  165
- Triton Voip Board
  165
- Configuring the Triton T1/E1 Board
  166
  - Configuring the Board
    166
  - Reading the Status Messages
    168
  - Setting up Channels on the Triton T1/E1 Board
    171
  - Triton T1/E1 Boards
    171
  - Installing a Channel Service Unit (CSU)
    179
  - Troubleshooting T1/E1-Common Symptoms
    179
- Configuring Virtual Boards SIPSP and H323SP
  180
  - Configuring the SIPSP Board
    180
  - Configuring the H323SP Board
    181
- Configuring Virtual Board HMCP
  181
  - Virtual Board HMCP
    181
  - Assign HMCP Resources to IP Extensions
    184
- Configuring the MAX1000/2000 Board
  188
- MAX1000/2000 Board
  188
- Configuring the Virtual Mobileextsp Board
  189
- Virtual Mobileextsp Board
  189
- C Hapter
  189
- In Call Routing Configuration
  191
  - Caller ID Routing
    192
    
    Adding and Deleting Caller ID Route Entries
    192
    
    Defining Caller ID Routing
    193
  - DNIS Routing
    193
    
    Adding and Deleting DNIS Route Entries
    194
    
    Defining DNIS Routing
    194
Hapter

197
- Out Call Routing Configuration
  197
  - Configuring out Call Routing
    198
    
    C Hapter
    198
    
    Working with Route Definitions
    199
    
    Setting Default Routes
    200
    
    Working on Dialing Patterns
    201
    
    Dialing Pattern Configuration Tips
    203
  - Configuration Example - Solving 10-Digit Dialing
    204
  - Resolving Dialing Delay for Non-Usa/Canada Countries
    206
Hapter

209
- Extension Configuration
  209
  - About the Apply to Button
    210
  - Setting up Extensions
    210
    
    Setting Personal Information
    211
    
    Account Code
    213
    
    Call Recording Options
    214
    
    Physical Location and Type
    215
    
    Setting the Line Properties
    216
    
    IP Extension Configuration
    218
    
    Phone Display Options
    218
  - Configuring Group Options for an Extension
    219
  - Setting Inter Call Delay
    220
  - Setting up Station Speed Dialing
    221
  - Setting the Mailbox Options
    222
    
    Assign Exchange Integration License
    223
    
    Disabling a Mailbox
    223
    
    Setting an Information-Only Mailbox
    223
    
    Mail Forwarding Options
    224
    
    Press Zero Option
    224
    
    Setting Message Playback Options
    224
    
    SMTP/POP3 Setting
    224
    
    Setting Mailbox Capacities
    225
  - Setting Message Notification Options
    225
    
    Emergency Notification
    226
    
    Setting the Message Types for Notification
    226
    
    Unusual VM Activity Notification
    226
    
    Setting Notification Timing
    228
    
    Setting the Type of Notification
    228
    
    Enabling Message Notification
    229
    
    Setting Notification Business Hours
    229
  - Configuring Calling Restrictions
    230
    
    Setting Call Restriction Options
    230
  - Setting Other Call Restrictions
    231
- Setting Answering Options
  231
  - Forwarding All Calls
    232
  - Do Not Disturb
    233
  - Handling Busy Calls
    233
  - Setting Call Waiting Options
    234
  - Handling Unanswered Calls
    234
- Configuring One Number Access
  235
  - One Number Access Options
    236
  - Call Screening
    236
  - Setting Caller ID Verification
    236
  - Specifying Forwarding Numbers
    237
- Setting up Monitor Lists
  237
  - Configuring a Monitor List
    237
Hapter

239
Setting up IP Extensions

239
- Setting an IP Extension
  243
  - Setting Voip Codec for IP Extension
    244
Hapter

247
Altigen IP Phone Configuration

247
- Configuring the Altigen IP Phone
  247
  - Configuring Programmable Keys and Workgroup Status
    253
- Configuring Auto-Discovery of Server IP Address
  255
  - Setting up DHCP Option 120
    255
  - On the Altigen IP Phone
    258
  - Possible Scenarios
    258
  - Disabling Auto-Discovery
    259
  - When You Have Two Altigen Servers in the same Network
    259
Hapter

261
Mobile Extension Configuration

261
Hapter

271
Hunt Group Configuration

271
- Overview of Huntgroup Configuration Window
  272
- Setting up Huntgroups
  273
  - C Hapter
    273
  - Establishing Basic Hunt Group Attributes
    273
  - Setting Call Restrictions
    274
- Establishing Hunt Group Membership
  274
  - Setting Login Status for System Restart
    275
  - Setting Hunt Group Mail Management
    276
    
    Disabling a Mailbox
    276
    
    Setting E-Mail Options
    276
    
    Setting Mailbox Capacities
    277
    
    Setting Mailbox Playback Options
    277
  - Setting Message Notification Options
    278
    
    Setting the Message Types for Notification
    278
    
    Setting the Type of Notification
    279
    
    Setting Notification Business Hours
    280
    
    Setting Notification Timing
    280
  - Setting Call Handling Options
    280
    
    Forwarding All Calls
    281
    
    Handling Busy Calls
    281
    
    Handling Unanswered Calls
    282
    
    Setting a Hunt Group's Call Distribution Rule
    283
  - Setting Queue Management Options
    284
  - C Hapter
    284
Hapter

285
- Paging Group Configuration
  285
Hapter

289
- Line Park Configuration
  289
Hapter

293
- Workgroup Configuration
  293
  - Workgroup Functionalities
    293
  - Creating and Configuring Workgroups
    296
  - Overview of Workgroup Configuration Window
    296
  - Setting up Workgroups
    297
    
    Establishing Basic Workgroup Attributes
    297
    
    Setting Call Restrictions
    298
    
    Service Level Threshold
    299
    
    Workgroup Recording Options
    300
  - Establishing Workgroup Membership
    301
    
    Log In/Out a Group Member
    303
    
    Setting Login Status for System Restart
    303
  - Setting Business Hours
    303
  - Setting up Skill Based Routing
    305
    
    Setting Rules for Skill Based Routing
    307
  - Setting Workgroup Mail Management
    309
    
    Disabling a Mailbox
    310
    
    Setting E-Mail Options
    310
    
    Press Zero Option
    311
    
    Setting Mailbox Capacities
    311
    
    Setting Mailbox Playback Options
    311
    
    Voice Mail Access Option
    312
  - Setting Message Notification Options
    312
    
    Setting the Message Types for Notification
    312
    
    Setting the Type of Notification
    313
  - Setting Notification Timing
    313
  - Setting Notification Business Hours
    314
- Setting Call Handling Options
  314
  - Handling Busy Calls
    315
  - Forwarding All Calls
    315
  - Handling Unanswered Calls
    316
  - Number of Rings before Handling
    317
  - Setting Intragroup Call Distribution
    317
- Queue Management - Basic
  319
  - Setting Queue Phrase Options
    320
  - Queue Announcement
    320
  - Expected Wait Time Sampling
    321
  - Queue Overflow Forwarding
    321
  - Quit Queue Option
    322
  - Priority Promotion
    322
  - Supervisor Queue Control
    322
- Queue Management - Advanced
  323
  - Announcement
    323
  - Menu Selection
    324
  - Queue Overflow
    325
- Application Extension Queue Control
  326
- Agent Logout Reason Codes
  326
- Maxcall Configuration
  327
Hapter

331
Managing and Using Meetme Conference

331
- Setting the Meetme Conference Extension
  332
- Meetme Conference Window
  332
- Working in the Meetme Conference Window
  333
- Creating a Meeting
  334
- E-Mailing a Meeting Invitation
  337
- Modifying the E-Mail Template
  338
- Starting and Stopping a Meeting
  338
  - Continuing a Meeting Beyond Its Duration Time
    338
- Joining a Meeting
  339
Hapter

341
Network Configuration Guidelines for Voip

341
- Isp/Intranet Quality of Service (Qos)
  341
- Virtual Lans
  341
  - Ethernet II Framing Header
    342
  - Enabling VLAN
    344
- WAN Bandwidth
  344
- WAN Router Configuration
  345
- Firewall Configuration
  345
- Network Using NAT
  345
- Network Configuration Guidelines for Altigen IP Phones
  345
- Configuration Guidelines for NAT
  346
  - Private Network Configuration Example
    346
  - VPN Network Configuration Example
    348
CHAPTER 25 Enterprise Voip Network Management

351
CHAPTER 26 Redundancy Configuration

391
- Cases When Switchover Occurs
  392
- How Calls Are Affected When Switchover Occurs
  393
- Requirements for Other System Components
  393
  - Firmware Requirement
    394
  - Software Requirements
    394
  - Initial Device Setup
    394
  - Configuration Procedures
    395
    
    At the Primary Server
    395
    
    At the Secondary Server
    395
    
    Checking the Status
    396
    
    Configuring the Nics
    397
    
    Configuring the VM Server for NAT Support
    399
- Monitor Status, Configure Addresses for Enterprise and VM Servers
  400
- When the Address of the Softswitch Server Changes
  401
- Enterprise Server
  402
- Manually Switching over
  403
- Things to Check
  403
- Getting Notified When the System Switches over
  404
- Maintenance
  404
  - Bootup/Shut down Procedures
    404
  - Configure Only on Active System
    404
- Limitations
  405
CHAPTER 27 System Report Management

407
- System Summary Report
  407
- IP Cumulative Traffic Statistics
  408
  - Resetting Cumulative Statistics
    409
- Using SNMP
  409
  - SNMP Management Console
    409
  - Configuring MAXCS for SNMP
    409
  - List of Traps Sent
    411
CHAPTER 28 Microsoft Exchange Integration

413
- Requirements
  413
- C Hapter
  413
- When You Install MAXCS
  414
- Exchange Integration Configuration Steps
  417
- Additional Steps for Bridged Access and Native VM Integration
  420
  - Configuring um Settings for each User
    423
- Configuring for out Calling from um
  425
  - Configuring in Maxadmin
    429
- When You Create a New Mailbox User
  432
- Testing for Synchronization
  432
  - Troubleshooting Tips
    432
- Notes
  434
CHAPTER 29 TAPI Integration

435
- Installing the TAPI Proxy Server
  435
- Setting up the Client
  435
- Changing TAPI Configuration Parameters
  441
  - Tools and Applications
    443
    
    Altigen Board Test
    443
    
    Backup and Restore Utility
    444
    
    CT-Bus Test Tool
    444
    
    Backing up Files
    445
    
    Scheduling Backups
    445
    
    Restoring Backed up Files
    446
    
    Checking Extension Security
    447
    
    MAXCS Admin & Extension Security Checker
    447
    
    Start & Stop All Altigen Services
    449
    
    Trace Collector
    449
    
    Limitations
    452
    
    Voice File Converter
    453
    
    Read Config
    454
    
    Work/Hunt Group Converter
    455
    
    Exporting and Importing Extensions
    456
    
    Importing Extensions from a .Csv File
    456
    
    Importing Extensions from the Active Directory
    457
    
    Exporting the Extensions in a MAXCS System
    459
    
    Altigen Custom Phrase Manager
    460
    
    Creating a New Phrase
    461
    
    Editing a Phrase Name or Description
    462
    
    Playing a Phrase
    462
    
    To Delete a Phrase
    463
    
    To Re-Record a Phrase
    463
APPENDIX A E1-R2 and E1 ISDN PRI Installations

465
- E1 R2 cas Installation
  465
- E1 ISDN PRI Installation
  477
Ppendix

465
APPENDIX B Required Service Parameters

481
Ppendix

481
APPENDIX C Network Ports

485
- Remote IP Phones Behind NAT
  487
APPENDIX D Technical Support & Product Repair Services

489
- Technical Support
  489
- Product Repair
  490
- Technical Training for Administrators
  490
  - Troubleshooting Voip: Common Symptoms and Solutions
    493
  - Index
    495
Ppendix

489

Altigen Categories

Software IP Phone Telephone Accessories

Telephone Server

More Altigen Manuals

Altigen ACM 6.5 Manuals

Altigen ACM 6.5 Administration Manual (502 pages)

Table of Contents

About this Manual

CHAPTER 1 Overview

Hapter

Hapter

Hapter

System Configuration

Hapter

Media Server and Gateway Management

CHAPTER 6 Voice Mail Configuration

Hapter

Hapter

Hapter

Hapter

CHAPTER 11 Trunk Configuration

Hapter

Board Configuration

Hapter

Hapter

Hapter

Setting up IP Extensions

Hapter

Altigen IP Phone Configuration

Hapter

Mobile Extension Configuration

Hapter

Hunt Group Configuration

Hapter

Hapter

Hapter

Hapter

Managing and Using Meetme Conference

Hapter

Network Configuration Guidelines for Voip

CHAPTER 25 Enterprise Voip Network Management

CHAPTER 26 Redundancy Configuration

CHAPTER 27 System Report Management

CHAPTER 28 Microsoft Exchange Integration

CHAPTER 29 TAPI Integration

APPENDIX A E1-R2 and E1 ISDN PRI Installations

Ppendix

APPENDIX B Required Service Parameters

Ppendix

APPENDIX C Network Ports

APPENDIX D Technical Support & Product Repair Services

Ppendix

Related Products

Altigen Categories