Table of Contents
Related Manuals for Altigen AltiView
Summary of Contents for Altigen AltiView
- Page 1 Voice Internet Shaping the Future of Converged Communications 02/02 4503-0001-4.5...
- Page 2 AltiView™ for AltiWare Open Edition (OE) Release 4.5 Manual Revised: 02/2002 4503-0001-4.5...
- Page 3 This is a criminal offense. Currently, we do not know of any telecommunications system that is immune to this type of criminal activity. AltiGen Communications, Inc. will not accept liability for any damages, including long distance charges, which result from unauthorized and/or unlawful use.
-
Page 4: Table Of Contents
Using AltiView ........15 About the Main Window ......15 AltiView Manual... - Page 5 Index ..........51 iv AltiView Manual...
-
Page 6: Warranty
How Long the Warranty Is Effective All AltiGen Communications products are warranted for one (1) year for all parts from the date of the first end user purchase. Whom the Warranty Protects This warranty is valid only for the first end user purchaser. - Page 7 AltiGen website at http://www.altigen.com/ partner/product.htm, to 510-252-9738, attention to Customer Service. AltiGen reserves the right to refuse return of any material that does not have an RMA number. The RMA number should be clearly marked on the outside of the box in which the material is being returned.
- Page 8 Sales Outside the U.S.A. For AltiGen Communications products sold outside of the U.S.A., contact your AltiGen Communications dealer for warranty information and services. AltiView Manual...
- Page 9 AltiView Manual...
-
Page 10: Hapter
• AltiView 4.5 User Guide If any of these items are missing or damaged, please contact your Authorized AltiGen dealer. Client System Requirements The client system must each meet the following minimum requirements. For server system requirements, see the AltiWare OE System Installation and Administration Manual. -
Page 11: C Hapter
Manual. You can verify the new number of extensions when you run AltiAdmin by selecting About AltiWare… on the Help menu, then clicking the License Information button to view a window that displays licenses and session information. 2 AltiView Manual... -
Page 12: Installation And Setup
Express 5.0, allowing you to obtain phone numbers to dial from a Microsoft Contact list. AltiViewalso lets you see the incoming calls that have a matching record in the Contact list. AltiView that you to set up the Outlook Contacts list prior to using this feature in AltiView. AltiView Manual... -
Page 13: Act!/Goldmine® Support
AltiView 4.5 can be used in conjuction with QuickNet’s firmware and hardware. If QuickNet hardware (phoneJACK or phoneCARD) and driver is already installed on the local machine, upon AltiView installation and logon, AltiView will then enable functionality to control real-time voice compression/decompression functions through a GUI. 4 AltiView Manual... -
Page 14: Hapter
PC to your local Internet Service Provider. If you’re using a low-speed connection, the login may take some time as a large amount of data is transferred to your desktop. AltiView Manual... - Page 15 To do this, your extension must be set up as an IP extension by your system administrator and you must have Microsoft NetMeeting 3.01 or higher installed on your desktop. Refer to the discussion in the next section for more information on using IP extensions. b. QuickNet Option 6 AltiView Manual...
-
Page 16: Logging In Remotely Using An Ip Extension
• You must have AltiGen-certified IP phone/adapter equipment (QuickNet), or you can use Microsoft NetMeeting version 3.01. Consult your system administrator or authorized AltiGen dealer for details on obtaining and using any of these options. The NetMeeting option is discussed in the next section. -
Page 17: Ip Extensions Using Quicknet
If problems occur, they may be due to a failure to connect to your ISP or due to firewalls at your office preventing direct access to the AltiServ server. As a test, you can choose Run from the Windows Start menu, then enter Ping <IP address> [ENTER] 8 AltiView Manual... -
Page 18: Hiding Or Exiting Altiview
AltiView window you want to open. Resizing the Display You can resize many AltiView windows using the standard Windows method: place the cursor at a window edge or corner, then drag the window to the size you want. AltiView Manual... -
Page 19: Call States
• Proceeding - the outgoing call is in progress • Record - recording an introductory message • Ringback - caller receives this state while callee is ringing • Ringing - there is an incoming call • Voice mail - the call is in voice mail 10 AltiView Manual... -
Page 20: Error Messages
AltiServ (if using the DNS name in the server field). Cannot access voice Mail box is in use by Wait a while, then try again. mail list while mail the AltiGen Voice Mail box in use. System and is tempo- rarily unavailable. AltiView Manual... - Page 21 You tried to log in with Confirm that your extension is sion integrated with the IP extension option set up as an IP extension and Netmeeting.” without an installed that Microsoft NetMeeting version of NetMeeting. 3.01 or higher installed on your desktop 12 AltiView Manual...
- Page 22 AltiClient is outdated 4.5 (install matching version of version of AltiWare from AltiWare release. AltiClient). that is running. This can lead to inconsis- tent or no functional- ity. Please install the correct version before proceeding. AltiView Manual...
- Page 23 14 AltiView Manual...
-
Page 24: Hapter
DND (Do Not Disturb). This turns off ringing and forwards all incoming calls according to your “Enable Busy Call Handling” settings. See “Busy Call Handling and No Answer Handling” on page 47. AltiView Manual... - Page 25 Figure 2. AltiView main window with QuickNet integration Clicking this button opens another window directly under the AltiView main window. Figure 3. QuickNet call control window 16 AltiView Manual...
-
Page 26: About The Calls List
States” on page 10. The list also displays the name of the caller if available from extension information or from an external database, the number, workgroup pilot extension number, DNIS digits if available, and call duration. Handling Calls The AltiView call handling functions include dialing out and using voicemail. AltiView Manual... -
Page 27: Dialing
The list can display up to 2000 entries. If you are working with more than 2000 entries, you can find the entry by name search even if the entry is not one of the first 2000 that are displayed. Figure 6. Dialing pad, also known as the Dialing window 18 AltiView Manual... - Page 28 Figure 7. Call status displays in Calls list as well as status panel Dialing By Name or Extension Use the scroll list box above the dialing pad to select the name or extension. Click the Dial button to place the call. AltiView Manual...
-
Page 29: Placing Calls On Hold
In the row displaying the call, the State column shows the call on hold. Click the Hold state cell to release the hold and reconnect the call. 20 AltiView Manual... -
Page 30: Using Call Waiting
At any time before or after the person you’re transferring to answers the phone, you can cancel the transfer by clicking the Cancel button or by closing the dialog box. If the transfer is cancelled, AltiView reconnects the call to your exten- AltiView Manual... - Page 31 Since there are no longer any connections to internal users, internal trunk lines are then dropped, freeing up system trunk line resources for other calls. To perform a Centrex transfer: Press Transfer. Dial the prefix for trunk-line access (such as 9). 22 AltiView Manual...
-
Page 32: Conferencing Calls
FLASH button. Normally, after cancelling you will be reconnected automatically to the initial call. If you are not automatically reconnected and want to reconnect to the first call, click the Hold Pending status representing the call. AltiView Manual... -
Page 33: Using Account Codes
Bypassing required account codes— If your extension has been configured to bypass account code validation, you can enter a different account code in the box at the bottom of the popup window or enter # to bypass the account code altogether. 24 AltiView Manual... -
Page 34: Using Voice Mail
Click OK. To change the account code for a call in progress, repeat the steps above, entering the new account code to assign the call to. Using Voice Mail About the Voice Mail Window Figure 12. Voice Mail window AltiView Manual... -
Page 35: Listening To Your Voice Mail
As the message is played, the status window displays Play. Use the tape player type buttons to play the message. Rewind Stop Play Fast Forward If you click another message in the list, the current message stops playing. 26 AltiView Manual... - Page 36 Click the Return Call button to call back the sender, or use the right-click popup menu. Attaching a Memo To add a note to accompany a voice mail, click the Memo button to invoke the Memo window or use the right-click popup menu. AltiView Manual...
- Page 37 Click the Forward button or use the right-click popup menu to invoke the VM Forward window. Figure 15. VM Forward window Select the check boxes next to the extensions and/or voice mail groups to which you want to forward the message. 28 AltiView Manual...
- Page 38 There are two types of voice mail groups you can use: • System-based groups are set up in the AltiWare Administrator. You can use but not edit these lists in AltiAgent. • Personal groups are set up and modified in AltiView/AltiAgent or in your AltiGen Voice Mail System. AltiView Manual...
- Page 39 In the AltiAgent main window, click the Voice Mail tab to display the Voice Mail version of the window. Click VM Group button in the Voice Mail list window to invoke the VM Group Edit window. Figure 16. Voice Mail Edit window 30 AltiView Manual...
- Page 40 Access the VM Group window as described in “Accessing Voice Mail Group Lists” on page 30. Click the Change button in the VM Group Edit window to open the Change Group window, similar to the Create Group window above. AltiView Manual...
-
Page 41: Monitoring Extension Activity
Or you might use monitoring capability to cover calls for a co-worker, since you can click the ringing phone icon in the monitor list and take the co-worker’s call. Figure 18. The Monitor Window 32 AltiView Manual... -
Page 42: Choosing Extensions To Monitor
If a monitored extension is Idle, clicking its Status field rings the extension. If a monitored extension is Ringing, clicking its Status field picks up the call. Note: If the call is coming in to a workgroup, as shown in the Group information, you cannot pick up the call. AltiView Manual... -
Page 43: Viewing The Call History
Also, the timestamp for call data is based on the client system, while the timestamp for voice mail messages is from AltiServ. Thus, the times displayed here may not match those in the voice mail view in the main window. • Length—the length of time of each call. 34 AltiView Manual... - Page 44 • DNIS—DNIS digits collected, if available • Memo—a note attached to the call. Use the Memo button to open a window to create a note. AltiView Manual...
- Page 45 36 AltiView Manual...
-
Page 46: Hapter
In the Configuration windows, you’ll see two buttons that save your changes: • The Apply button saves your changes and lets you continue in the current window. • The OK button saves your changes and closes the current window. AltiView Manual... -
Page 47: General Information
The trunk access codes are defined in the AltiWare Administrator. When you get an incoming call over multiple trunks and cannot issue a return call, the system will automatically select the default trunk access code to place your call. 38 AltiView Manual... -
Page 48: Voice Mail Play Options
Select the Dial-by-Name check box enable access to the names in the database directory when you dial. With this option enabled, the names and their associated numbers in your Outlook, ACT!, or GoldMine® directory are added to the contact list in the dial pad window. AltiView Manual... -
Page 49: Call Handling
Select Folder button that now appears to choose which Contacts subfolders you want to use. Call Handling Click the Call Handling tab in the Config window to configure incoming call handling for your extension. Figure 2. Call Handling configuration 40 AltiView Manual... - Page 50 Number of Rings Before Forwarding This setting pertains to almost all the options in this window: the number of times the phone should ring before the system decides to forward the call to an extension, voice mail, or the Auto Attendant. AltiView Manual...
-
Page 51: One Number Access (Ona)
ONA forwarding numbers you specify. — Enable Call Forward must be disabled. Otherwise, all calls will be forwarded according to this setting. See “Call Handling” on page 40 for details on these settings. 42 AltiView Manual... - Page 52 Accessing One Number Access Setup After you set the call handling options, click the One Number Access tab in the Config window to open the One Number Access window. Figure 3. One Number Access window AltiView Manual...
- Page 53 1 during your personal greeting and then enter the pass- word. Select the Forwarding Numbers to be used by the system to find you when ONA is active. You can set up to four different numbers— 44 AltiView Manual...
- Page 54 Forwarding Numbers. Therefore, if you want ONA to use such an option as a “last resort,” it should be Forwarding Number 4. AltiView Manual...
-
Page 55: Message Notification
Message Notification lets you set up how you’d like to be alerted to new messages when you’re away from your desk. You can also set up Message Notification through the AltiGen Voice Mail System. See “Using Message Notification” on page 11 for more information on this feature. - Page 56 • Schedule—during what hours you want to be alerted. AltiView Manual...
-
Page 57: Station Speed Dialing Setup
Station speed dial numbers are also set up by using the #25 feature code on your phone set, as described in “Other Features” on page 42. Click the Station Speed tab in the Config window. Figure 6. Station Speed Dialing setup 48 AltiView Manual... -
Page 58: Adding Or Editing Station Speed Entries
Dial Setting dialog box (see Figure 7 on page 49. Modify the Name or Comment, then click OK. The number is also displayed and can be used in the Dialing Pad window in the System Speed panel. AltiView Manual... - Page 59 50 AltiView Manual...
-
Page 60: Index
One Number Access 42 station speed dialing 48 AA state 10 connected 10 Account Codes 24 ACT 3, 39 address AltiGen Communications, Inc. ii databases 3 AltiAgent dialing configuration 37 by name 19 AltiGen Communications, Inc. by name search 20... - Page 61 Park state 10 voice mail 21, 25–32 password forwarding 28 One Number Access 44 playing 26 phone icon 9 voice mail group 29 ping 8 voice mail state 10 Play state 10 pop-up windows 9 proceeding state 10 52 AltiView Manual...
- Page 62 Index warranty v how to get service vi Windows tray 9 workgroup 32 AltiView Manual 53...