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Figure 9. In Call Routing window, Trunk Configuration
Regular Trunk Calls
For each trunk—or using Apply to... to apply the settings to multiple
trunks—you can set routing for the three time periods defined in the System
Configuration Business Hours window ("Setting Business Hours" on page
5-10):
•
During Business Hours
•
Outside Business Hours
•
Non Workdays
Within each of these three time slots, you have the following routing
options for incoming calls:
•
Route to an extension selected in the drop-down list
•
Route to an IVR/Auto Attendant number selected in the drop-down list
•
Route to a Line Park line selected in the drop-down list (see "Line Park
Configuration" on page 18-1 for more detail)
•
Route to the operator
Web IP Calls
For web IP calls, you can set routing for the three time periods defined in
the System Configuration Business Hours window ("Setting Business
Hours" on page 5-10):
AltiContact Manager Administration Manual
Trunk Configuration
7-21
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Troubleshooting
