Agent Features; Activity Code; Acd Calls - Nortel MERIDIAN 1 M2216ACD User Manual

Agent features

This chapter explains the features that are available to agent positions.

Activity code

∫
Activity
∫
Activity

ACD calls

Your phone rings and the In-Calls indicator flashes:
∫
In-Calls
End an ACD call any of the following
ways:
®
∫
In-Calls
∫ 2637
∫
Not Ready
or
or
or
Agent features: Activity code ACD calls
You answer an ACD call and the Activity
Code LCD indicator is flashing:
1. Press Activity. The LCD indicator lights
steady.
2. Dial the number which corresponds to
the present caller's activity.
3. Press Activity.
Press In-Calls. The caller is connected and
the indicator lights steadily.
• Press Release.
or
• Press In-Calls.
or
• Wait for the caller to hang up.
or
• Press a secondary (non-ACD)
extension key. This will remove you
from the queue.
or
• Press Not Read
from the queue.
. This will remove you
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