Not Ready; Make Busy; Activity Code; Answer Emergency - Nortel M3905 User Manual

Not Ready

/
Not Ready

Make Busy

/
Make Busy

Activity Code

/
Activity

Answer Emergency

/
Ans Emerg

Answer Agent

/
Ans Agent

Observe Agent

/
Obv Agent

Display Queue

/
Dsply Queue
Your Telephone's Controls
Press the Not Ready
position in a Not Ready state. The Not
Ready state takes the agent out of the ACD
queue without logging the agent out. The
Not Ready state allows the agent to
perform and record post call processing
duties connected to ACD calls.
Press the Make Busy
ACD queue and agent position.
Press the
Activity Code
appropriate code to record the activity the
agent is performing.
The Answer Emergency
Supervisor ACD telephone corresponds to
the agent emergency call key.
The
Answer Agent
ACD telephone corresponds directly to the
agent's call supervisor key, this allows a
direct connection to the supervisor from an
agent position.
The
Observe Agent
ACD telephone) allows the supervisor to
monitor the activity on the agents
telephone.
The Display Queue
and Agent ACD telephone displays to the
agent or the supervisor information on the
number and waiting times of the calls in
the ACD queue.
Key to put the agent
Key to log out of the
Key and enter the
Key on the
Key on the Supervisor
Key (on the Supervisor
Key on the Supervisor
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