Returning Unit For Repair; Replace Unit; Task Flow: Replace Unit - Avaya 5000 Series Troubleshooting Manual

Troubleshooting hardware
2. Review Installing Transceivers and Optical Components on Avaya Ethernet Routing
3. Note the port status.

Returning unit for repair

About this task
Return unit to Avaya for repair
Contact Avaya for return instructions and RMA information.

Replace unit

Caution:
Due to physical handling of the device and your physical proximity to electrical equipment,
review and adhere to all safety instructions and literature included with the device and in
Installing the Avaya Ethernet Routing Switch 5000 Series, NN47200-300.
Remove defective unit and insert the replacement.
The Auto Unit Replacement (AUR) feature allows replacement of a failed unit in a stack with
a new unit, while retaining the configuration of the previous unit. The stack power must be on
during unit replacement.
If you are replacing the base unit, another unit of the stack is designated as the temporary
base unit. After the base unit is replaced, the new unit does not automatically resume as the
base unit.
The replacement unit to the stack must be running the same software and firmware versions
as the previous unit but with a different MAC address.

Task flow: Replace unit

Use the following task flow to assist you replacing one of the ERS 5600 series devices. This
is only appropriate if old software is used or AAUR is disabled. If AAUR is available (and it is
turned on by default), the verify software procedures are not required.
56 Troubleshooting
Switch 5000 Series, NN47200–302 for details or RN's for list of approved SFP/XFPs
Comments? infodev@avaya.com
December 2013