Observing Error Report On Console; Reloading Agent Code; Returning Unit For Repair - Avaya 5000 Series Troubleshooting Manual

Troubleshooting hardware

Observing error report on console

About this task
Intrepret the message that is sent to console when it fails.
Procedure
1. View console information and note details for the RMA.
2. Note the LED status for information:

Reloading agent code

About this task
Reload the agent code on the ERS 5600 series device to eliminate corrupted or damaged code
that causes a partial boot of the device.
Caution:
Ensure you adequately backup the switch configuration prior to reloading software.
Know the current version of your software before reloading it. Loading incorrect software
versions can cause further complications.
Procedure
1. Use the show sys-info command to view the software version.
2. For software installation information, see Getting Started with Avaya Ethernet

Returning unit for repair

About this task
Return unit to Avaya for repair
Contact Avaya for return instructions and RMA information.
46 Troubleshooting
• Status LED blinking amber: Power On Self Test (POST) failure
• Power LED blinking: corrupt flash
Routing Switch 5000 Series, NN47200–303.
Comments? infodev@avaya.com
December 2013