Avaya 5000 Series Troubleshooting Manual page 16

Troubleshooting planning
Maintain a change-control system for all critical systems. Permanently store change-control records where
you can always retrieve them..
To save valuable time during an incident, make sure that you store the details of all key contacts where
you can always retrieve them. Key contacts information can include support contacts, support numbers,
engineer details, and telephone and fax numbers.
Understand normal network behavior:
You can do the following to help you understand the normal network behavior, so your troubleshooting is
effective and efficient.
• Monitor your network to obtain statistics and data that help you observe traffic flow patterns; for
example, which devices are typically accessed or when peak usage times occur.
• Use a baseline analysis as an important indicator of overall network health. You can expedite network
problem isolation when you compare a baseline view of network traffic with network traffic data
captured during troubleshooting.
16 Troubleshooting
Comments? infodev@avaya.com
December 2013