Chapter 1: Introduction; Purpose - Avaya 5000 Series Troubleshooting Manual

Chapter 1: Introduction

Purpose

This document :
• Describes the diagnostic tools and utilities available for troubleshooting the Avaya
Ethernet Routing Switch 5600 Series products including Avaya Command Line Interface
(ACLI) and Enterprise Device Manager (EDM).
• Guides you through some common problems to achieve a first tier solution to these
situations.
• Advises you what information to compile prior to troubleshooting or calling Avaya for
help.
This documents assumes that you:
• Have basic knowledge of networks, Ethernet bridging, and IP routing.
• Are familiar with networking concepts and terminology.
• Have experience with Graphical User Interface (GUI).
• Have basic knowledge of network topologies.
Troubleshooting Tools:
The Ethernet Routing Switch 5000 Series products support a range of protocols, utilities, and
diagnostic tools that you can use to monitor and analyze traffic, monitor laser operating
characteristics, capture and analyze data packets, trace data flows, view statistics, and
manage event messages.
Certain protocols and tools are tailored for troubleshooting specific Ethernet Routing Switch
5000 Series network topologies. Other tools are more general in their application and can be
used to diagnose and monitor ingress and egress traffic.
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