Avaya 5000 Series Troubleshooting Manual page 128

Troubleshooting authentication
Freeing QoS resources
About this task
When you need to free resources you can
• delete some of the QoS policies configured on the user port
• disable some of the non-QoS applications configured on the port
Procedure
1. Use the no qos policies command to delete some of the unnecessary policies
2. Verify the following for the port designated for user authentication:
Displaying log messages for the switch
About this task
Obtain log messages for the device.
Procedure
1. Use the show logging command to display device log messages.
2. Search log messages for EAPOL and QoS errors.
Correcting errors-1
About this task
If errors display in log messages, verify the EAPOL and/or QoS configuration.
Procedure
1. If EAPOL error messages are logged, verify port status and user/password on the
128 Troubleshooting
• Non QoS masks + QoS mask < 16
• Non QoS Filters + QoS Filters < 128
on the user port or use another port with free QoS resources.
• Non QoS masks + QoS mask < 16
• Non QoS Filters + QoS Filters < 128
RADIUS server and Non-EAP user MAC/created password.
Comments? infodev@avaya.com
December 2013