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B-2
Additional Service Period
Customers, with some exceptions, may purchase additional service coverage beyond any
initial warranty period as part of the original instrument acquisition for second or
subsequent years beyond the original installation date. The customer's original Purchase
Invoice or appropriate Agreement Addendum must indicate the term in months for
additional service coverage.
Service During Normal Hours
The customer may obtain service for instruments during normal business hours by
contacting the nearest Siemens location or authorized distributor. Refer to the list of
Siemens locations in this section.
Extent of a Service Call
Warranty or service calls generally include onsite repair or exchange of instruments or
components, travel to the location of the instrument, and onsite labor during normal
business hours. A warranty or service call is initiated by the customer by following the
instructions on how to obtain service for the customer's instrument. The service call is
considered complete when any defects in material or workmanship have been corrected by
repair or replacement and the instrument conforms to the applicable specifications. When
service is complete, the customer receives a copy of the documentation detailing all work
performed by the Siemens representative or authorized distributor.
Service Outside Normal Hours
Customers, with some exceptions, may also request service to be delivered or an exchange
to be initiated outside normal business hours, including evenings, weekend days, or
nationally observed holidays, by contacting the nearest Siemens location or authorized
distributor. Service performed outside normal hours is subject to a surcharge unless the
customer has in place a service product option that provides service at the time requested.
02087462 Rev. V
Rapidlab 1200 Operator's Guide: Service, Ordering, and Warranty
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