The (Nic) Controller Stopped Working When An Add-In Adapter Was Installed; The Add-In Adapter Stopped Working Without Apparent Cause; System Boots When Installing A Pci Card; Problems With Newly Installed Application Software - Kontron CG2300 Installation And Maintenance Manual

» Make sure to specify the correct frame type in the NET.CFG file.
8.5.7

The (NIC) Controller Stopped Working When an Add-in Adapter was Installed

» Make sure the cable is connected to the port from the onboard network controller.
» Make sure the BIOS is current. Go to
grade-rackmount-server.html
» Try reseating the add-in adapter.
8.5.8

The Add-in Adapter Stopped Working without Apparent Cause

» Try reseating the adapter first; then try a different slot if necessary.
» The network driver files may be corrupt or deleted. Delete and then reinstall the drivers.
» Run the diagnostics.
8.5.9

System Boots When Installing a PCI Card

System Server Management features require full-time "standby" power. This means some parts of the system have power going
to them whenever the power cord is plugged in, even if the system power is turned off with the power button on the front panel. If
you install a PCI card with the power cord plugged in, a signal may be sent to command the system to boot. Before installing a
PCI card, always:
1. Turn off the server power by using the power button on the front of the system.
2. Unplug the power cord(s) from the server.
8.5.10

Problems with Newly Installed Application Software

Problems that occur when you run new application software are usually related to the software, not the server hardware. Faulty
equipment is unlikely, especially if other software runs correctly.
Check the following:
» Make sure the system meets the minimum hardware requirements for the software. See the software documentation.
» Make sure the software is properly installed and configured for the system. See the software documentation.
» Use only an authorized copy. Unauthorized copies often do not work.
» Make sure the correct device drivers installed.
If the problems persist, contact the software vendor's customer service representative.
8.5.11

Problems with Application Software that Ran Correctly Earlier

Problems that occur after the system hardware and software have been running correctly sometimes indicate equipment failure.
However, they can also be caused by file corruption or changes to the software configuration.
Check the following:
»
Uninstall and reinstall the software. Make sure all necessary files are installed.
» If the problems are intermittent, there may be a loose cable, dirt in the keyboard (if keyboard input is incorrect), a
marginal power supply, or other random component failures.
103
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Installation and Maintenance Guide
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