Kontron CC2800 User And Maintenance Manual
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Kontron CC2800 User And Maintenance Manual

Kontron CC2800 User And Maintenance Manual

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CC2800 Cloud Compute Node
Doc. Rev. 1.3
USER AND
MAINTENANCE
GUIDE

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Summary of Contents for Kontron CC2800

  • Page 1 USER AND  MAINTENANCE GUIDE CC2800 Cloud Compute Node Doc. Rev. 1.3...
  • Page 2 Kontron products. This document does not entail any guarantee on the part of Kontron with respect to technical processes described in the manual or any product characteristics set out in the manual. Kontron assumes no responsibility or liability for the use of the described product(s), conveys no...
  • Page 3 If you have any difficulties using this guide, discover an error, or just want to provide some feedback, please send a message to Kontron. Detail any errors you find. We will correct the errors or problems as soon as possible and post the revised user guide on our website.
  • Page 4 CC2800 Cloud Compute Node – Rev. 1.3 www.kontron.com // 4...

  • Page 5: Symbols

    CC2800 Cloud Compute Node – Rev. 1.3 Symbols The following symbols may be used in this manual DANGER indicates a hazardous situation which, if not avoided, will result in death or serious injury. WARNING indicates a hazardous situation which, if not avoided, could result in death or serious injury.

  • Page 6: Table Of Contents

    CC2800 Cloud Compute Node – Rev. 1.3 Table of Contents Symbols ..........................................5 Table of Contents ....................................... 6 List of Tables ........................................9 List of Figures ........................................10 Electrostatic Discharge ....................................13 Limited Warranty......................................13 Safety Warnings ....................................... 14 Component Identification ................................16 1.1.
  • Page 7 CC2800 Cloud Compute Node – Rev. 1.3 3.8.2. Installing the System Fan Assembly ............................. 39 3.9. System Fan Cage ..................................... 40 3.9.1. Removing the System Fan Cage ..............................40 3.9.2. Installing the System Fan Cage ................................ 41 3.10. System Fan Cage Support Bracket ..............................42 3.10.1.
  • Page 8 CC2800 Cloud Compute Node – Rev. 1.3 5.1.6.4. Updating BMC via a Web GUI ................................. 66 5.2. BIOS Settings ......................................69 5.2.1. BIOS Setup Menus....................................69 5.2.2. POST Error Message ................................... 69 5.2.3. Entering the Pop-Up Boot Menu ..............................70 5.2.4.

  • Page 9: List Of Tables

    CC2800 Cloud Compute Node – Rev. 1.3 8.3.1.1. Power Source Problems .................................. 95 8.3.1.2. Power Supply Problems.................................. 95 8.3.2. General Hardware Problems ................................95 8.3.2.1. Problems with New Hardware ..............................95 8.3.2.2. Unknown Problem.................................... 96 8.3.2.3. Third-party Device Problems ............................... 96 8.3.3.

  • Page 10: List Of Figures

    CC2800 Cloud Compute Node – Rev. 1.3 Table 5: Rear panel components ................................. 18 Table 6: Power supply LEDs ..................................19 Table 7: Storage drive LEDs................................... 19 Table 8: IPMI ........................................20 Table 9: RJ45 ........................................20 Table 10: Board LEDs ....................................... 21 Table 11: LED color states ....................................
  • Page 11 CC2800 Cloud Compute Node – Rev. 1.3 Figure 34: System fan cage support bracket removal ........................42 Figure 35: System fan cage support bracket installation ........................43 Figure 36: Cover removal ....................................44 Figure 37: Front control board removal ..............................44 Figure 38: Front control board installation ............................
  • Page 12 CC2800 Cloud Compute Node – Rev. 1.3 Figure 90: Operating system boot problems flowchart ........................92 Figure 91: Battery removal ..................................104 www.kontron.com // 12...

  • Page 13: Electrostatic Discharge

    It does not cover products which have been modified, altered or repaired by any other party than Kontron or their authorized agents. Furthermore, any product which has been, or is suspected of being damaged as a result of negligence, improper use, incorrect handling, servicing or maintenance, or which has been damaged as a result of excessive current/voltage or temperature, or which has had its serial number(s), any other markings or parts thereof altered, defaced or removed will also be excluded from this warranty.

  • Page 14: Safety Warnings

    Do NOT place the CC2800 on any uneven surfaces. DO NOT place the CC2800 in direct sunlight or expose it to other heat sources. DO NOT use chemicals or aerosols to clean the CC2800. Unplug the power cord and all connected cables before cleaning.
  • Page 15 CC2800 Cloud Compute Node – Rev. 1.3 DO NOT place any objects on the CC2800 or obstruct its ventilation slots to avoid overheating the unit. Keep packaging out of the reach of children. If disposing of the device, please follow your local regulations for the safe disposal of electronic products to protect the environment.

  • Page 16: 1/ Component Identification

    CC2800 Cloud Compute Node – Rev. 1.3 1/ Component Identification Figure 1: General device view Table 1: Description of general components Item Description 2U chassis and top cover HDD backplane Syetem fan (6) CPU & heat sink (2) System board...

  • Page 17: Front Panel Components

    CC2800 Cloud Compute Node – Rev. 1.3 1.1. Front Panel Components Figure 2: Front panel components Table 2: Front panel components Item Description 3.5”/2.5” SATA/SAS HDD carriers (12) Front control board 1.2. Front Panel LEDs and Buttons Figure 3: Front panel LEDs and buttons...

  • Page 18: Rear Panel Components

    CC2800 Cloud Compute Node – Rev. 1.3 Table 4: Front panel LED indicators LED Indicator LED Color Description  On: System powered on and running Power Green  Off: System powered off  On: LAN link no access Ethernet 1~2 Green ...

  • Page 19: Power Supply Leds

    CC2800 Cloud Compute Node – Rev. 1.3 1.4. Power Supply LEDs The 800W power supply comes with one LED and the LED is visible from the rear of the power supply. Table 6: Power supply LEDs LED State LED Color Description ...

  • Page 20: Board Leds

    CC2800 Cloud Compute Node – Rev. 1.3 1.6. Board LEDs See the following illustrations to locate the LED indicator for IPMI and RJ45 (management network). Figure 5: IPMI Table 8: IPMI Item Description NIC Link/Activity LED NIC Link Speed LED...

  • Page 21: Table 10: Board Leds

    CC2800 Cloud Compute Node – Rev. 1.3 Table 10: Board LEDs Item Description LAN_1 LAN_0 UID LED MGMT LAN LED Table 11: LED color states LED NAME VOLTAGE LED COLOR STATE DESCRIPTION SOURCES AUX LED P3V3_AUX Green AC on —...

  • Page 22: System Board Components

    CC2800 Cloud Compute Node – Rev. 1.3 1.7. System Board Components Figure 8: System board components Table 12: System board components Item Description Riser 2 PSU connector (2) CPU 1 Front control connector HDD backplane connector (2) System fan header (6)

  • Page 23: Hdd Carrier Led Definitions

    CC2800 Cloud Compute Node – Rev. 1.3 1.8. HDD Carrier LED Definitions Figure 9: HDD carrier LED definitions Each drive tray supports two light pipes to direct light from the drive status LEDs on the backplane to the face of the tray, allowing it to be viewable from the front of the system.

  • Page 24: System Components

    CC2800 Cloud Compute Node – Rev. 1.3 1.9. System Components The following figure shows specific components of the server system. See the following figure and table to become familiar with the server components. Figure 10: System components Table 14: System components...

  • Page 25: 2/ Operations

    CC2800 Cloud Compute Node – Rev. 1.3 2/ Operations 2.1. Powering Up the Server The following procedure assumes that at least one power cord is connected to the server to supply power to the server and that the server has been previously powered on.

  • Page 26: Verifying The Power Status

    CC2800 Cloud Compute Node – Rev. 1.3 2.2.2. Verifying the Power Status Verify all power LED indicators of the server and make sure the power LED light is off before replacing and removing the server components from the rack. www.kontron.com...

  • Page 27: 3/ Installation

    CC2800 Cloud Compute Node – Rev. 1.3 3/ Installation 3.1. Safety Measures Static electricity discharges can damage computer components and electronic circuit boards. Working on servers that are still connected to a power supply can be extremely dangerous. Follow these guidelines to avoid self-injury and damage to the server: ...

  • Page 28: Hard Disk Drives

    CC2800 Cloud Compute Node – Rev. 1.3 3.3. Hard Disk Drives 3.3.1. Removing the Hot-Swappable HDD Assembly Figure 11: Hot-swappable HDD assembly removal 3.3.2. Installing the Hot-Swappable Hard Disk Drive Assembly Figure 12: Hot-swappable hard disk drive assembly installation Verify that the drive is fully seated.

  • Page 29: Installing The 3.5" Hard Disk Drive Module

    CC2800 Cloud Compute Node – Rev. 1.3 3.3.3. Installing the 3.5" Hard Disk Drive Module To install the 3.5” hard disk drive module: Remove the hot-swappable HDD assembly (see Section 3.3.1). Remove the screws securing the filler panel from the HDD carrier.

  • Page 30: Removing The 3.5" Hard Disk Drive Module

    CC2800 Cloud Compute Node – Rev. 1.3 3.3.4. Removing the 3.5" Hard Disk Drive Module To remove the 3.5” hard disk drive module: Remove the hot-swappable HDD assembly. Remove the screws securing the HDD from the HDD carrier. Remove the HDD from the HDD carrier.

  • Page 31: Figure 16: Filler Panel Removal

    CC2800 Cloud Compute Node – Rev. 1.3 Figure 16: Filler panel removal Align the holes on the HDD bracket with the holes on the HDD carrier. Secure the HDD bracket and the HDD carrier with screws. Figure 17: HDD bracket installation Turn the HDD assembly over.

  • Page 32: Removing The 2.5" Hard Disk Drive Module

    CC2800 Cloud Compute Node – Rev. 1.3 Figure 18: Hard disk drive installation Install the hot-swappable HDD assembly. 3.3.6. Removing the 2.5” Hard Disk Drive Module To remove the 2.5” hard disk drive module: Remove the hot-swappable HDD assembly. Turn the HDD assembly over.

  • Page 33: Redundant Power Supply Unit

    CC2800 Cloud Compute Node – Rev. 1.3 3.4. Redundant Power Supply Unit 3.4.1. Removing the Redundant Power Supply Unit Figure 20: Redundant power supply unit removal 3.4.2. Installing the Redundant Power Supply Unit Figure 21: Redundant power supply unit installation www.kontron.com...

  • Page 34: Access Panel

    CC2800 Cloud Compute Node – Rev. 1.3 3.5. Access Panel 3.5.1. Removing the Access Panel Be sure that the server is powered down and the AC power cords are disconnected from the server power supplies. Figure 22: Access panel removal 3.5.2.

  • Page 35: Air Baffle

    CC2800 Cloud Compute Node – Rev. 1.3 3.6. Air Baffle 3.6.1. Removing the Air Baffle To remove the air baffle: Power off the server and detach all of the power cords from the power supplies. Remove the access panel (see Section 3.5.1).

  • Page 36: Hard Disk Drive Backplane

    CC2800 Cloud Compute Node – Rev. 1.3 Lower the air baffle into the chassis. Figure 25: Air baffle installation Install the access panel (see Section 3.5.2). 3.7. Hard Disk Drive Backplane 3.7.1. Removing the Hard Disk Drive Backplane To remove the HDD backplane: Power off the server and detach all of the power cords from the power supplies.

  • Page 37: Installing The Hard Disk Drive Backplane

    CC2800 Cloud Compute Node – Rev. 1.3 Figure 26: HDD backplane assembly removal Remove the screws securing the HDD backplane to the assembly bracket (1). Remove the HDD backplane (2). Figure 27: HDD backplane removal 3.7.2. Installing the Hard Disk Drive Backplane To install the hard disk drive backplane: Align the screw holes on the HDD backplane with the screw holes on the assembly bracket (1).

  • Page 38: Figure 28: Hdd Backplane Bracket Installation

    CC2800 Cloud Compute Node – Rev. 1.3 Figure 28: HDD backplane bracket installation Align the HDD backplane assembly to the guide tabs on the chassis. Install the HDD backplane assembly. Figure 29: HDD backplane assembly installation Connect the cables to the assembly.

  • Page 39: System Fans

    CC2800 Cloud Compute Node – Rev. 1.3 3.8. System Fans 3.8.1. Removing the System Fan Assembly To remove a system fan assembly: Power off the server and detach all of the power cords from the power supplies. Remove the access panel (see Section 3.5.1).

  • Page 40: System Fan Cage

    CC2800 Cloud Compute Node – Rev. 1.3 Figure 31: System fan assembly installation Install the access panel (see Section 3.5.2). 3.9. System Fan Cage 3.9.1. Removing the System Fan Cage To remove a system fan assembly: Power off the server and detach all of the power cords from the power supplies.

  • Page 41: Installing The System Fan Cage

    CC2800 Cloud Compute Node – Rev. 1.3 Figure 32: Fan cage removal 3.9.2. Installing the System Fan Cage To install the system fan assembly: Align the fan cage with the system board. Flip the handle to secure the fan cage.

  • Page 42: System Fan Cage Support Bracket

    CC2800 Cloud Compute Node – Rev. 1.3 3.10. System Fan Cage Support Bracket 3.10.1. Removing the System Fan Cage Support Bracket To remove the system fan cage support bracket: Power off the server and detach all of the power cords from the power supplies.

  • Page 43: Front Control Board

    CC2800 Cloud Compute Node – Rev. 1.3 Figure 35: System fan cage support bracket installation Install the system fan cage (see Section 3.9.2). Install the system fan assembly (see Section 3.8.2). Install the access panel (see Section 3.5.2). 3.11. Front Control Board 3.11.1.

  • Page 44: Installing The Front Control Board

    CC2800 Cloud Compute Node – Rev. 1.3 Figure 36: Cover removal Detach the front control board cable from the connector (1). Remove the screw that is securing the front control board (2), and then remove the front control board (3).

  • Page 45: Figure 38: Front Control Board Installation

    CC2800 Cloud Compute Node – Rev. 1.3 Figure 38: Front control board installation Install the front control panel cover. Secure the front control panel cover and the chassis with screws (2). Figure 39: Cover installation www.kontron.com // 45...

  • Page 46: Heat Sinks

    CC2800 Cloud Compute Node – Rev. 1.3 3.12. Heat Sinks Passive heat sinks cool processors. To achieve optimal cooling performance, the underside of the heat sink must be properly attached to the processor with a thermal interface material (TIM). The mechanical performance of the heat sink is designed to meet the requirements of Intel processors.

  • Page 47: Installing The Heat Sink

    CC2800 Cloud Compute Node – Rev. 1.3 Figure 40: Heat sink removal Repeat for the additional heat sink. 3.12.2. Installing the Heat Sink To install the heat sink: Apply thermal compound evenly on the top of the CPU. Remove the protective cover from the underside of the heat sink.

  • Page 48: Processor

    CC2800 Cloud Compute Node – Rev. 1.3 3.13. Processor 3.13.1. Removing the Processor ESD protection must be worn during the procedure to avoid damaging the components. To remove the processor: Power off the server, and then detach all of the power cords from the power supplies.

  • Page 49: Installing The Processor

    CC2800 Cloud Compute Node – Rev. 1.3 Figure 44: Load plate opening Lift the processor out of the socket. Figure 45: Processor removal Repeat the procedure for the additional processor. 3.13.2. Installing the Processor ESD protection must be worn during the procedure to avoid damaging the components.

  • Page 50: Figure 46: Processor Installation

    CC2800 Cloud Compute Node – Rev. 1.3 Figure 46: Processor installation Lower the processor load plate over the processor. Push the left processor locking lever down (1), and then latch it into the locked position (2). The protective plastic cover pops out as the latch is engaged.

  • Page 51: Memory Modules

    CC2800 Cloud Compute Node – Rev. 1.3 3.14. Memory Modules Figure 48: Memory modules 3.14.1. General DIMM Slot Population Guidelines Observe the following guidelines for all AMP modes:  Install DIMMs only if the corresponding processor is installed.  When two processors are installed, balance the DIMMs across the two processors.
  • Page 52 CC2800 Cloud Compute Node – Rev. 1.3 www.kontron.com // 52...

  • Page 53: Installing A Memory Module

    CC2800 Cloud Compute Node – Rev. 1.3 Figure 49: Memory module removal Repeat the process for the additional memory modules. 3.14.3. Installing a Memory Module The system board has 16 DIMM slots for the installation of up to 16 DDR4 DIMMs.

  • Page 54: Installing The System Board Module

    CC2800 Cloud Compute Node – Rev. 1.3 Remove the system fan cage (see Section 3.9.1). Remove the riser assembly (see Section 3.16.1). Remove the OCP mezzanine card (see Section 3.17.1). Remove the HBA mezzanine card (see Section 3.18.1). Remove the memory modules (see Section 3.14.2).

  • Page 55: Riser Assembly

    CC2800 Cloud Compute Node – Rev. 1.3 Figure 52: System board installation Connect the cables. Install the processors (see Section 3.13.2). Install the heat sinks (see Section 3.12.2). Install the memory modules (see Section 3.14.3). Install the HBA mezzanine card (see Section 3.18.2).

  • Page 56: Installing The Riser Assembly

    CC2800 Cloud Compute Node – Rev. 1.3 Figure 53: Riser assembly removal Turn the riser assembly over to detach the cable routing. Release the thumb screw securing the riser holder bracket to the riser body bracket. Remove the riser holder bracket.

  • Page 57: Removing The Riser Board

    CC2800 Cloud Compute Node – Rev. 1.3 Figure 55: Riser holder bracket installation Turn the riser assembly over to align with the PCIe slot on the system board. Gently insert the riser assembly into the PCIe slot on the system board.

  • Page 58: Installing The Riser Board

    CC2800 Cloud Compute Node – Rev. 1.3 Remove the riser assembly (see Section 3.16.1). Remove the screws securing the riser board and the riser body bracket. Remove the riser card. Figure 57: Riser card removal 3.16.4. Installing the Riser Board To install the riser board: Align the screw holes on the riser board with the screw holes on the riser body bracket.

  • Page 59: Installing The Ocp Mezzanine Card

    CC2800 Cloud Compute Node – Rev. 1.3 Figure 59: OCP mezzanine card removal 3.17.2. Installing the OCP Mezzanine Card Follow these steps to install the OCP mezzanine card: Align the connector on the OCP mezzanine card with the slot on the system board.

  • Page 60: Hba Mezzanine Card

    CC2800 Cloud Compute Node – Rev. 1.3 3.18. HBA Mezzanine Card 3.18.1. Removing the HBA Mezzanine Card To remove the HBA mezzanine card: Power down the server, and then detach all of the power cords from the power supplies. Remove the access panel (see Section 3.5.1).

  • Page 61: Powering On And Selecting Boot Options

    CC2800 Cloud Compute Node – Rev. 1.3 Figure 62: HBA mezzanine card installation Install the riser assembly (see Section 3.16.2). Install the access panel (see Section 3.5.2). 3.19. Powering on and Selecting Boot Options Connect the Ethernet cable. Press Power On/Standby.

  • Page 62: 4/ Cabling

    CC2800 Cloud Compute Node – Rev. 1.3 4/ Cabling 4.1. Internal System Cable Routing The server internal cable routing is listed in the following figure and table: Figure 63: Config 1 (without HBA mezzanine card) Table 16: Config 1 (without HBA mezzanine card)

  • Page 63: Table 17: Config 2 (With Hba Mezzanine Card)

    CC2800 Cloud Compute Node – Rev. 1.3 Figure 64: Config 2 (with HBA mezzanine card) Table 17: Config 2 (with HBA mezzanine card) Item Description Quantity Front VGA cable from system board Front control & USB cable from system board...

  • Page 64: 5/ Configuration

    CC2800 Cloud Compute Node – Rev. 1.3 5/ Configuration 5.1. BMC 5.1.1. Web GUI Introduction The web GUI is a friendly interface for the end users. A user can access the iBMC FW via a web browser, and then go through the server status and do many configurations to the iBMC FW.

  • Page 65: Bmc Fw Version

    CC2800 Cloud Compute Node – Rev. 1.3 5.1.6.2. BMC FW Version The “Get Device ID” command (NetFn Application, Command 1) reports the firmware revision. The “Get Device ID” command also reports the auxiliary firmware revision. The firmware build ID can map from the firmware revision. Naming convention of build ID is J2BTxxy. “xx” is minor revision (BCD encoded), and “y”...

  • Page 66: Updating Bmc Via A Web Gui

    CC2800 Cloud Compute Node – Rev. 1.3 10. The following screen shot shows that BMC successfully updated. Figure 66: BMC successfully updated 5.1.6.4. Updating BMC via a Web GUI To update BMC using the web GUI: Log into the web GUI using a web browser.

  • Page 67: Figure 68: File Selection

    CC2800 Cloud Compute Node – Rev. 1.3 Select the BMC FW image file. Figure 68: File selection Click Upload. If the file is a valid file, all other sessions are terminated, and then the image upload begins. If the upload fails, a message displays with a notification to upload another file. .

  • Page 68: Figure 70: Successful Upload

    CC2800 Cloud Compute Node – Rev. 1.3 For a successful upload, the current firmware version and the version of the new file are displayed, as well as the Preserve Configuration checkbox, Update button and Cancel button. . Figure 70: Successful upload * Preserve Configuration: Clear to default FW settings or not.

  • Page 69: Bios Settings

    CC2800 Cloud Compute Node – Rev. 1.3 When the update is completed, the embedded software automatically reboots. Clicking Cancel terminates the process, and then the embedded software reboots. 5.2. BIOS Settings There are eight menus in the BIOS setup utility, which appear in the following order: Main, Advanced, IntelRCSetup, Server Mgmt, GPNV Logs, Security, Boot, and Save &...

  • Page 70: Entering The Pop-Up Boot Menu

    CC2800 Cloud Compute Node – Rev. 1.3 SMBIOS Event Description 0xFF End of log 0x80 IDE device failed 0x81 Flash device update operation failed 0x82 No more PCI resources available 0x83 No space for any more legacy OPROM 0x84 Invalid password entered three times...

  • Page 71: Entering Pxe Boot

    CC2800 Cloud Compute Node – Rev. 1.3 5.2.4. Entering PXE Boot To access PXE boot: Set Network as the first boot device in BIOS setup menu. Select Network device from the pop-up boot menu. 5.2.5. Entering the BIOS Setup Menu The BIOS setup menu is accessible using the following methods: ...

  • Page 72: Clearing The Bios Password

    CC2800 Cloud Compute Node – Rev. 1.3  Options Use the optional field to supply more information for flashing the BIOS ROM. The following lists the supported optional parameters and format:  /P Program main bios image  /B Program Boot Block ...

  • Page 73: Clearing The Cmos

    CC2800 Cloud Compute Node – Rev. 1.3 5.2.6.3. Clearing the CMOS The CMOS clear jumper uses RTCRST# to:  Clear CMOS values  Set the RTC power well configuration bits to default. To compatible legacy BIOS for user who is used to use legacy BIOS, BIOS provide the function to restore the default settings of BIOS Setup when CMOS is cleared, even though UEFI BIOS store BIOS settings to NVRAM.

  • Page 74: Table 23: Bios Jumper Identification

    CC2800 Cloud Compute Node – Rev. 1.3 Jumper Description Jumper Adjustment BIOS RECOVERY 1-2 (Default): Normal operation MODE 2-3: Force BIOS to enter recovery mode PASSWORD 1-2 (Default): Normal operation CLEAR 2-3: Password clear ME FIRMWARE 1-2: Normal operation UPDATE...

  • Page 75: Checking The Fw Version

    CC2800 Cloud Compute Node – Rev. 1.3 Item Description ME firmware update J19 Clear CMOS J15 Clear password J16 Intruder header JP1 5.3. Checking the FW Version 5.3.1. Checking the BIOS Version Using Linux Log into Linux. Open the terminal. Execute the dmidecode –t 0 command to display the BIOS version, as shown in the following figure.

  • Page 76: Checking The Bmc Version Using Linux

    CC2800 Cloud Compute Node – Rev. 1.3 Figure 75: BIOS version using the BIOS setup utility 5.3.3. Checking the BMC Version Using Linux Log into Linux. Open the terminal. Execute the ipmitool –I open mc info command to display the BMC version as shown in the following figure.

  • Page 77: Checking The Event Log

    CC2800 Cloud Compute Node – Rev. 1.3 Figure 77: BMC version using the Web GUI 5.4. Checking the Event Log 5.4.1. Checking the System Event Log Using Linux Remote Desktop To check the system event log using Linux Log into Linux.

  • Page 78: Checking The System Event Log Using The Web Gui

    CC2800 Cloud Compute Node – Rev. 1.3 Figure 78: System event log using Linux remote desktop 5.4.2. Checking the System Event Log Using the Web GUI To check the system event log using the web user interface: Log into the web GUI.

  • Page 79: Checking The Event Log Using The Bios Setup Utility

    CC2800 Cloud Compute Node – Rev. 1.3 Figure 79: System event log using the web GUI 5.4.3. Checking the Event Log Using the BIOS Setup Utility 5.4.3.1. System Event Logs To check the event log using the BIOS setup utility: Enter the BIOS setup utility, and then select the Server Mgmt menu.

  • Page 80: Figure 80: Server Mgmt Menu

    CC2800 Cloud Compute Node – Rev. 1.3 Figure 80: Server Mgmt menu Use the arrow keys to select System Event Log, and then press Enter. The “System Event Log” displays. Figure 81: System event log using the BIOS setup utility www.kontron.com...

  • Page 81: Smbios

    CC2800 Cloud Compute Node – Rev. 1.3 5.4.3.2. SMBIOS Enter the BIOS setup, and then select the Event Logs menu. Figure 82: Event logs menu Use the arrow keys to select View SMBIOS Event Log, and then press Enter. The “SMBIOS Event Log” displays.

  • Page 82: 6/ Diagrams

    CC2800 Cloud Compute Node – Rev. 1.3 6/ Diagrams 6.1. System Board Diagram Figure 84: System board diagram www.kontron.com // 82...

  • Page 83: 7/ Troubleshooting

    CC2800 Cloud Compute Node – Rev. 1.3 7/ Troubleshooting 7.1. Troubleshooting Preparation 7.1.1. Pre-Diagnostic To avoid potential problems, ALWAYS read the warnings and cautionary information in the server documentation before removing, replacing, reseating or modifying system components. Important: Refer to the server documentation for information on procedures, hardware options, software tools and operating systems supported by the server.

  • Page 84: Prepare The Server For Diagnosis

    Always locate the documentation for your installed processor model before performing any steps that require installing, removing, or replacing a processor. If you cannot locate the hard copy of the instructions, locate the server user and maintenance guide on the following website: www.kontron.com. ...

  • Page 85: Breaking The Server Down To The Minimum Hardware Configuration

    CC2800 Cloud Compute Node – Rev. 1.3 7.1.5. Breaking the Server down to the Minimum Hardware Configuration During the troubleshooting process, it might be necessary to break down the server to the minimum hardware configuration. A minimum configuration consists of only the components needed to boot the server and successfully pass POST.

  • Page 86: 8/ Diagnostic Flowcharts

    8/ Diagnostic Flowcharts 8.1. Troubleshooting Flowcharts To effectively troubleshoot a problem, Kontron recommends that you start with the first flowchart in this section, “Start diagnosis flowchart (see Section 8.1.1)” and follow the appropriate diagnostic path. If the other flowcharts do not provide a troubleshooting solution, follow the diagnostic steps in “General Diagnosis Flowchart (see...

  • Page 87: Figure 85: Start Diagnosis Flowchart

    CC2800 Cloud Compute Node – Rev. 1.3 Figure 85: Start diagnosis flowchart Start Diagnosis Go to Do you want Remote to perform the Remote Diagnosis Diagnosis？ Go to general Do you want Diagnosis to perform the General Diagnosis？ Go to...

  • Page 88: Remote Diagnosis Flowchart

    CC2800 Cloud Compute Node – Rev. 1.3 8.1.2. Remote Diagnosis Flowchart The Remote diagnosis flowchart provides a generic approach to troubleshoot a server from a remote location. Figure 86: Remote diagnosis flowchart Start Remote Troubleshooting BMC, remote Desktop services Use the Onboard...

  • Page 89: General Diagnosis Flowchart

    CC2800 Cloud Compute Node – Rev. 1.3 8.1.3. General Diagnosis Flowchart The General diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the problem, or if the other flowcharts do not fix the problem, use the following flowchart.

  • Page 90: Power-On Problems Flowchart

    CC2800 Cloud Compute Node – Rev. 1.3 8.1.4. Power-On Problems Flowchart Symptoms:  The server does not power on.  The system power LED is off or flashing.  The health LED is solid orange. Possible causes:  Improperly seated faulty power supply ...

  • Page 91: Post Problems Flowchart

    CC2800 Cloud Compute Node – Rev. 1.3 8.1.5. POST Problems Flowchart Symptoms:  Server does not complete POST  Server completes POST with errors Figure 89: POST problems flowchart Start server POST problems Video output Verify video is Are the fans Is the health available？...

  • Page 92: Operating System Boot Problems Flowchart

    CC2800 Cloud Compute Node – Rev. 1.3 8.1.6. Operating System Boot Problems Flowchart Possible Causes:  Corrupted OS  Hard drive subsystem problem  Incorrect boot order setting in the BIOS  Hardware problem Figure 90: Operating system boot problems flowchart...

  • Page 93: Troubleshooting General Problems

    CC2800 Cloud Compute Node – Rev. 1.3 8.2. Troubleshooting General Problems 8.2.1. Resolving Common Problems 8.2.1.1. Common Problem Guideline System cannot power on  Be sure that all power and I/O cords are securely connected  Verify that the system board is powered up ...

  • Page 94: Handling And Installing The Cpu

    CC2800 Cloud Compute Node – Rev. 1.3 8.2.1.2. Handling and Installing the CPU Failure to properly handle the CPU can cause damage to CPU components and the system board connector. It can also cause the system to collapse. When handling a CPU, observe the following guidelines: ...

  • Page 95: Hardware Problem Troubleshooting

    CC2800 Cloud Compute Node – Rev. 1.3 8.3. Hardware Problem Troubleshooting 8.3.1. Power Problems 8.3.1.1. Power Source Problems Press the Power On/Standby button to be sure it is on. If the server has a Power On/Standby button that returns to its original position after being pressed, be sure you press the switch firmly.

  • Page 96: Unknown Problem

    CC2800 Cloud Compute Node – Rev. 1.3 10. Replace another same model device. 8.3.2.2. Unknown Problem Check the server LEDs to see if any statuses indicate the source of the problem. Power down and disconnect power to the server. Remove all power sources to the server.

  • Page 97: Drive Problems (Hard Drives And Solid State Drives)

    CC2800 Cloud Compute Node – Rev. 1.3 8.3.3.2. Drive Problems (Hard Drives and Solid State Drives) Drives are not recognized  See the hard drive and server documentation to be sure the hard drive is compatible with the server. ...

  • Page 98: Memory Problems

    CC2800 Cloud Compute Node – Rev. 1.3  Reseat the fan cables and restart the server. 8.3.3.5. Memory Problems Server fails to recognize existing memory:  Be sure the server supports the memory modules.  Be sure the memory modules are correctly installed in a supported configuration.

  • Page 99: Processor Problems

    CC2800 Cloud Compute Node – Rev. 1.3 Receive enable error. Cannot train memory. Possible cause: The system receives a receive enable error during memory training. Action: Contact Kontron’s support. DIMM configuration error  Quad Rank DIMMs must be installed in the first socket of any memory channel in which they are populated.

  • Page 100: External Device Problems

    CC2800 Cloud Compute Node – Rev. 1.3  Use the latest LAN card driver when installing the OS, and be sure the server and the OS support the controller.  Be sure a valid IP address is assigned to the controller and that the configuration settings are correct.

  • Page 101: Operating System Problems And Resolutions

    Use care when applying operating system updates (Service Packs, drivers, and patches). Before updating the operating system, read the release notes for each update. If you do not require specific fixes from the update, Kontron recommends that you do not apply the updates.

  • Page 102: Application Software Problems

    CC2800 Cloud Compute Node – Rev. 1.3 8.4.2. Application Software Problems 8.4.2.1. Software Locks Up Check the application log and operating system log for entries indicating why the software failed. Check for incompatibility with other software on the server. Check the support website of the software vendor for known problems.

  • Page 103: Boot Problems

    CC2800 Cloud Compute Node – Rev. 1.3 If incorrect parameters are passed into command-line options, an error message describing the invalid or incorrect parameter is displayed and the program exits (Example: Invalid source path for system configuration). Correct the invalid parameter, and then restart the process.

  • Page 104: 9/ Battery Replacement

    CC2800 Cloud Compute Node – Rev. 1.3 9/ Battery Replacement If the server no longer automatically displays the correct date and time, you might need to replace the battery that provides power to the real-time clock. The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack.

  • Page 105: Firmware Update Tools

    CC2800 Cloud Compute Node – Rev. 1.3 Firmware Update Tools This chapter describes the firmware the system firmware types, support OS, utility for firmware update and supported server mode. Table 24: Firmware update tools Firmware Type Supported OS Server Mode...

  • Page 106: 11/ Firmware And Drivers Support

    CC2800 Cloud Compute Node – Rev. 1.3 11/ Firmware and Drivers Support 11.1. Firmware List 11.1.1. System Board Programming Data  BIOS   CPLD  LAN EEPROM (I350) 11.1.2. HDD Backplane  CPLD FW 11.1.3. HBA/RAID Card  LSI2308 HBA Card FW (optional) 11.1.4.

  • Page 107: Www.kontron.com

    Kontron is a listed company. Its shares are traded in the Prime Standard segment of the Frankfurt Stock Exchange and on other exchanges under the symbol “KBC”. For more information, please visit: http://www.kontron.com/...

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