(RL) Re-installing the Chassis Cover ................................................................................................................. 89

7 Server Utilities ................................................................................................................................91

7.1

Using the BIOS Setup Utility .................................................................................................................................. 91

7.1.1

Using BIOS Setup .......................................................................................................................................... 91

7.1.2

Starting Setup ............................................................................................................................................... 91

7.1.3

If You Cannot Access Setup ........................................................................................................................... 91

7.1.4

Setup Menus .................................................................................................................................................. 91

7.2

Upgrading the BIOS ............................................................................................................................................... 92

7.2.1

Preparing for the Upgrade ............................................................................................................................ 92

7.2.2

Updating the System Firmware..................................................................................................................... 93

7.3

BIOS Default and Password Reset Usage Procedure.............................................................................................. 93

7.3.1

Set BIOS to Default (Clearing the CMOS) ..................................................................................................... 94

7.3.2

Clearing the Password ................................................................................................................................... 94

7.4

Integrated BMC Force Update Procedure .............................................................................................................. 95

7.5

ME Force Update Jumper ....................................................................................................................................... 95

7.6

BIOS Recovery Jumper ........................................................................................................................................... 96

7.7

Restoring BIOS Default Settings ............................................................................................................................ 96

8 Troubleshooting ..............................................................................................................................98

CPU Socket Inspection ........................................................................................................................................... 98

8.1

8.1.1

First Level Inspection ................................................................................................................................... 98

8.1.2

Second Level Inspection ............................................................................................................................... 98

8.2

Resetting the System ............................................................................................................................................. 99

8.3

Problems Following Initial System Installation .................................................................................................... 99

First Steps Checklist .................................................................................................................................... 100

8.3.1

8.4

Hardware Diagnostic Testing ............................................................................................................................... 100

8.4.1

Verifying Proper Operation of Key System Lights ...................................................................................... 100

8.4.2

Confirming the Operating System Load ..................................................................................................... 101

8.5

Specific Problems and Corrective Actions ........................................................................................................... 101

8.5.1

Power Light does not Light ......................................................................................................................... 101

8.5.2

No Characters Appear on Screen ................................................................................................................ 101

8.5.3

Characters are Distorted or Incorrect ......................................................................................................... 102

8.5.4

System Cooling Fans do not Rotate Properly ............................................................................................. 102

8.5.5

Cannot Connect to a Server ........................................................................................................................ 102

8.5.6

Diagnostics Pass but the Connection Fails ................................................................................................. 102

8.5.7

The (NIC) Controller Stopped Working When an Add-in Adapter was Installed ........................................ 103

8.5.8

The Add-in Adapter Stopped Working without Apparent Cause ................................................................ 103

8.5.9

System Boots When Installing a PCI Card ................................................................................................... 103

8.5.10

Problems with Newly Installed Application Software ................................................................................ 103

8.5.11

Problems with Application Software that Ran Correctly Earlier ................................................................ 103