Before You Contact Digital; Repackaging The Server For Shipment; Forwarding Up-Line Dump Data - Digital Equipment MUXserver 100 Reference Manual

4.7.1 Before You Contact DIGITAL
To help ensure a prompt solution to your problem, do the following before you
contact DIGITAL:
• Perform any troubleshooting procedures described in this chapter.
If
possible be sure to use a supervisor port terminal while performing
troubleshooting procedures. A supervisor port terminal provides much
more information about the trouble than would otherwise be the case.
• Write down your server's serial number, its software version number,
and the information on the E:CO Status label.
• If
possible, make a note of what activity was taking place when the
server failed. Also, be prepared to describe the troubleshooting steps
you took and any results these steps produced.
4.7.2 Repackaging the Server for Shipment
If
you return the MUXserver 100 to DIGITAL for repair or replacement, re-
pack the unit properly. If possible you should use the original shipping carton
and packaging material.
4.7.3 Forwarding Up-line Dump Data
If
a fatal bugcheck (message 913) caused an up-line dump of the server mem-
ory image (see Section 4.2.5, Message Number 913 Appears), send the dump
file to DIGITAL. Copy the file to 1600 bpi magtape, a TU58 cartridge, or an
RX01, RX02 or RX50 diskette. Indicate the format of the copy (BACKUP,
FLX, or other) on the media. Forward the data to the address available from
your DIGITAL representative.
CHAPTER 4 MUXserver 100 TROUBLESHOOTING 41