Table of Contents
Troubleshooting
Related Manuals for Digital Equipment Prioris HX590
Summary of Contents for Digital Equipment Prioris HX590
- Page 1 Service Maintenance Manual LOGISTICS PRIORIS HX590 ENGINEERING & HX590 DP Server K-MN-SD00000-02-JG00.A Copyright Digital Equipment Corporation NIJMEGEN All rights reserved THE NETHERLANDS November 1995...
- Page 2 Digital Equipment Corporation. Digital Equipment Corporation assumes no responsibility for any errors that might appear in this document. The software, if any, described in this document is furnished under a license and may be used or copied only in accordance with the terms of such license.
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Page 3: Table Of Contents
Digital PRIORIS HX590 & HX590 DP Server Table of Contents Table of Contents PREFACE................................7 CHAPTER 1 PRODUCT DESCRIPTION ...................... 9 ............................9 RODUCT NTRODUCTION ........................10 RODUCT ODELS NFORMATION PRIORIS HX 590 Systems ..........................10 PRIORIS HX590 DP Systems ........................11 CHAPTER 2 SERVER UTILITIES &... - Page 4 Main Logic Board Jumper Locations......................34 ......................35 OMPUTER EMORY ONFIGURATIONS Memory Configurations ..........................35 PRIORIS HX590 & HX 590 DP SIMM Locations ..................37 ................... 38 EMOVAL AND EPLACEMENT ROCEDURES Removing the 3½-inch Diskette Drive......................38 Removing the CD-ROM Drive ........................39 Remove the CPU Module..........................
- Page 5 Digital PRIORIS HX590 & HX590 DP Server Table of Contents CHAPTER 5 DEVICE MAPPING ........................67 CPU Memory Address Map (Full Range, 590 CPUs)..................67 CPU Memory Address Map (PC Compatibility Range)................. 68 CPU I/O Address Map............................. 68 DMA Channel Assignment..........................68 I/O Address Map..............................
- Page 6 Table of Contents Digital PRIORIS HX590 & HX590 DP Server Table of Figures Figure 2 - 1 SCU Main Menu Options........................ 16 Figure 2 - 2 SCU Main Menu Options........................ 20 Figure 3 - 1 Unlocking and Removing the Side Panel ..................29 Figure 3 - 2 Server Components (Left Side) .......................
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Page 7: Preface
The Digital PRIORIS HX590 & HX590 DP Server Service Maintenance Manual is a troubleshooting guide that can be used for reference when servicing the PRIORIS HX590 & HX590 DP Server series. Digital Equipment Corporation reserves the right to make changes to the Digital PRIORIS HX590 & HX590 DP Server without notice. -
Page 9: Chapter 1 Product Description
Product Description Product Introduction The PRIORIS HX590 & HX590 DP Servers are a family of high-performance, highly-scalable network and application servers featuring the latest in modular CPU and Storage technology. Developed using the state-of- the-art technology, PRIORIS HX Servers are the most advanced servers in their class. -
Page 10: Product Models Information
Digital PRIORIS HX590 & HX590 DP Server Product Models Information There are three different system configurations that are currently offered for both single (PRIORIS HX590) as well as dual (PRIORIS HX590 DP) processor servers: Base Systems are built around 16MB (single processor) or 32MB (dual processor) of parity RAM memory and a Fast Wide (16-bit) SCSI host controller. -
Page 11: Prioris Hx590 Dp Systems
Digital PRIORIS HX590 & HX590 DP Server Product Description PRIORIS HX590 DP Systems Model Memory Cache FDD Host Contr. CD-ROM FR− − 881WW− − AA 32 MB 512KB 1.44MB None Adaptec 2940W SCSI-2, 600 KB/sec parity 1 channel, Wide FR− − 881WW− − AB 32 MB 512KB 1.44MB 4 x 1GB,... -
Page 13: Chapter 2 Server Utilities & Configuration
Digital PRIORIS HX590 & HX590 DP Server Utilities & Configuration Chapter 2 Server Utilities & Configuration Server Utilities The following sections provide detailed instructions on running the MS-DOS utilities contained on the supplied CD-ROM startup diskette and CD-ROM. Note that these utilities can also be copied to the hard disk drive. -
Page 14: Creating A Crisis Recovery Diskette
Utilities & Configuration Digital PRIORIS HX590 & HX590 DP Server Creating a Crisis Recovery Diskette A crisis recovery diskette should always be prepared before attempting to upgrade the BIOS. This diskette is used to reprogram the BIOS in case the flash process fails. -
Page 15: Upgrading The Server's Bios
This chapter provides detailed information on how to configure the server using the System Configuration Utility (SCU). Digital recommends to use the SCU to initially configure the server and each time you add hardware, remove hardware, or change server settings. -
Page 16: The Scu
Utilities & Configuration Digital PRIORIS HX590 & HX590 DP Server The SCU The SCU enables to setup and configure the server using the menu driven items shown in figure 2-1. Depending on the installed hardware and level of server security required, you might have to access one or more of these items to properly configure the server. -
Page 17: Sci Files And Cfg Files
The SCU creates a System Configuration Information (SCI) file each time the serverhas been configured. This SCI file can be used on any PRIORIS HX590 (DP) Servers that has been equally configured and can serve as a backup to the EISA configuration stored in NVRAM memory. The SCI file is maintained on the System Configuration Utility diskette and has a default name of SYSTEM.SCI. -
Page 18: Configure The Computer
Utilities & Configuration Digital PRIORIS HX590 & HX590 DP Server If applicable, set the current server time and date using the Set Time and Set Date menu options. Using the Maintain System Configuration Diskette option, copy the CFG files supplied with any EISA, PCI, or ISA expansion board. -
Page 19: Adding Isa Boards
The ROM BIOS Setup utility and the SCU contain the same options as those listed in the option tables below. Digital recommends to use the SCU to configure the server each time you add hardware, remove hardware, or change server settings. -
Page 20: Scu Main Menu
Utilities & Configuration Digital PRIORIS HX590 & HX590 DP Server SCU Main Menu The SCU enables to set up and configure the server using a menu-driven interface. Depending on the hardware installed in the server and the level of required server security, you might need to access one or more of the menu items to properly configure the server. -
Page 21: Main Menu Options
Digital PRIORIS HX590 & HX590 DP Server Utilities & Configuration Main Menu Options Menu Fields Settings Comments System time Current time Displays the current time. System date Current date Displays the current date. Language English Enables to select a desired language. -
Page 22: Keyboard Features
Utilities & Configuration Digital PRIORIS HX590 & HX590 DP Server Keyboard Features Menu Fields Settings Comments Keyboard Auto Selects the keyboard option. features Disabled Enables or disables the audible key click feature. Key click Enabled Keyboard 30/sec Sets the number of times a second to repeat a keystroke while holding... -
Page 23: Security Options
Digital PRIORIS HX590 & HX590 DP Server Utilities & Configuration Memory and Cache Options (continued) Menu Fields Settings Comments AT bus space Disabled Memory hole not available upper memory is contiguous. F00000h, 1 MB Sets the memory hole at address F00000 with 1 MB memory available. -
Page 24: Integrated Peripherals
Utilities & Configuration Digital PRIORIS HX590 & HX590 DP Server Integrated Peripherals Menu Fields Settings Comments Mouse port Disabled Enables or disables the mouse port. Enabled Parallel port 378, IRQ7 Enables or disables the onboard port at the specified address. -
Page 25: Advanced Chipset Control
Digital PRIORIS HX590 & HX590 DP Server Utilities & Configuration Advanced Chipset Control Menu Fields Settings Comments CPU to PCI Disabled Enables or disables the CPU to PCI write buffers. When enabled, these posting Enabled buffers temporarily store data between writes. -
Page 27: Chapter 3 Service Procedures
Digital PRIORIS HX590 & HX590 DP Server Service Procedures Chapter 3 Service Procedures Safety Requirements WARNING Static electricity collects on non-conductors such as paper, cloth, or plastic. A static discharge can be damaging even though you often cannot see or feel it. -
Page 28: Recommended Tools
Service Procedures Digital PRIORIS HX590 & HX590 DP Server Recommended Tools The following tools will be needed for servicing Digital PC systems. Note that test equipment must be calibrated: ♦ Multimeter (4 1/2 digit) ♦ A Philips screwdriver ♦ An antistatic wrist strap Other Needed Materials Cleaning agent should be an all purpose cleaner that is used in-house. -
Page 29: Removing The Side Panel
Digital PRIORIS HX590 & HX590 DP Server Service Procedures Removing the Side Panel Before removing the side panel, perform the following: Turn off power to all external devices connected to server. Turn server off. Unplug power cord from wall outlet. -
Page 30: Server Components (Left Side)
Service Procedures Digital PRIORIS HX590 & HX590 DP Server Server Components (Left Side) Legend Component Operator control panel (OCP) 6 EISA expansion slots Primary PCI 32-bit local bus expansion slots CPU module Main logic board Memory module 3½-inch diskette drive Front access 5¼-inch half-height drive bays... -
Page 31: Server Components (Right Side)
Digital PRIORIS HX590 & HX590 DP Server Service Procedures Server Components (Right Side) Legend Component Power supply Redundant power supply area Storage backplane Contact switch Ac power plug Monitor plug SCSI knockouts (back panel) Keyboard and mouse ports Serial ports... -
Page 32: Expansion Slots
Service Procedures Digital PRIORIS HX590 & HX590 DP Server Expansion Slots The PRIORIS HX Server contains 12 expansion board slots. Six of the slots support industry-standard 32-bit EISA expansion boards. The remaining six expansion slots support 32-bit PCI local bus expansion boards. -
Page 33: Main Logic Board Jumpers
Digital PRIORIS HX590 & HX590 DP Server Service Procedures Main Logic Board Jumpers Jumper pins allow to set specific server parameters. They are set by changing the pin location of jumper blocks. A jumper block is a small plastic-encased conductor (shorting plug) that slips over the pins. Place the jumper over the two pins designated for the desired setting. -
Page 34: O Main Logic Board Jumper Locations
Service Procedures Digital PRIORIS HX590 & HX590 DP Server Main Logic Board Jumper Locations. 1 2 3 Figure 3 - 5 Main Board Jumper Locations MCS Logistics Engineering - Nijmegen... -
Page 35: Omputer Emory Onfigurations
Digital PRIORIS HX590 & HX590 DP Server Service Procedures Computer Memory Configurations The server will support up to 512 MB of parity memory and 256 MB of ECC memory using SIMM sockets 0 through 7. When adding additional memory make sure to: ♦... - Page 36 Service Procedures Digital PRIORIS HX590 & HX590 DP Server Memory Configurations (continued) Bank 0/1 Bank 2/3 Bank 4/5 Bank 6/7 Total Memory 2 x 8 MB 2 x 8 MB 2 x 32 MB 96 MB 2 x 16 MB...
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Page 37: Prioris Hx590 & Hx 590 Dp Simm Locations
Digital PRIORIS HX590 & HX590 DP Server Service Procedures PRIORIS HX590 & HX 590 DP SIMM Locations Bank 0 Bank 1 Bank 2 Bank 3 Bank 4 Bank 5 Bank 6 Bank 7 Figure 3 - 6 Memory Module MCS Logistics Engineering - Nijmegen... -
Page 38: Part Removal And Replacement Procedures
Service Procedures Digital PRIORIS HX590 & HX590 DP Server Part Removal and Replacement Procedures Removing the 3½-inch Diskette Drive To remove the 3½-inch diskette drive: Turn off the computer. Disconnect external devices, ac power, and monitor power. Unlock and remove side panels. -
Page 39: Removing The Cd-Rom Drive
Digital PRIORIS HX590 & HX590 DP Server Service Procedures Removing the CD-ROM Drive To remove the CD-ROM drive: Turn off the computer. Disconnect external devices, ac power, and monitor power. Unlock and remove side panels. Disconnect power and ribbon cables. -
Page 40: Remove The Cpu Module
Service Procedures Digital PRIORIS HX590 & HX590 DP Server Remove the CPU Module To remove the CPU module: Turn off the server. Disconnect external devices, ac power, and monitor power. Unlock and remove left side panel. Remove CPU module retaining bracket. -
Page 41: Replacing The Cpu Chip
Digital PRIORIS HX590 & HX590 DP Server Service Procedures Replacing the CPU Chip The CPU module is equipped with a two upgradeable ZIF sockets capable of supporting future higher performance Pentium processors. CAUTION When replacing the CPU make sure the new chip is a 5V device. If only 3.3V devices are available see “To set CPU voltage to 3.3V”. -
Page 42: Cpu Module Jumper Settings
Service Procedures Digital PRIORIS HX590 & HX590 DP Server CPU Module Jumper Settings Feature Description Setting CPU core/bus frequency ratio 2/1 speed bus J4, jumpered 3/2 speed bus J4, open Reserved Factory use only J8, jumpered J8, open Factory default setting Set the CPU voltage to 3.3V... -
Page 43: Remove The Memory Module
Digital PRIORIS HX590 & HX590 DP Server Service Procedures Remove the Memory Module To remove the memory module: Turn off the server. Disconnect external devices, ac power, and monitor power. Unlock and remove left side panel. Remove memory module retaining bracket. -
Page 44: Removing The Main Logic Board
Service Procedures Digital PRIORIS HX590 & HX590 DP Server Removing the Main Logic Board To remove the main logic board: Turn off the computer. Disconnect external devices, ac power, and monitor power. Unlock and remove side panels. Remove all connectors. -
Page 45: Removing The Power Supply
Digital PRIORIS HX590 & HX590 DP Server Service Procedures Removing the Power Supply To remove the Power Supply: Turn off the server. Disconnect external devices, ac power, and monitor power. Unlock and remove left side panel. Remove metal shield. Remove screws securing power supply to rear of chassis. -
Page 46: Removing The Optional Power Supply
Service Procedures Digital PRIORIS HX590 & HX590 DP Server Removing the Optional Power Supply To remove the Optional Power Supply: Turn off the server. Disconnect external devices, ac power, and monitor power. Unlock and remove left side panel. Remove metal shield. -
Page 47: Replacing Secondary Cache Memory
Digital PRIORIS HX590 & HX590 DP Server Service Procedures Replacing Secondary Cache Memory The CPU module comes with standard or burst secondary cache memory in the form of a single in-line cache module. Secondary cache memory is designed to greatly improve the performance of the installed CPU(s). -
Page 48: Replacing A Device Into The Hot-Swap Drive Bay
Service Procedures Digital PRIORIS HX590 & HX590 DP Server Replacing a Device Into the Hot-Swap Drive Bay Hot-swapping allows to remove or install an SBB (Storage Building Block) while the server remains online and active, eliminating interference with the server's operation. For SBBs, the hot-swap method can be used to replace a device providing that the device is not active (green activity LED is off). -
Page 49: Sbb Led Status Indicators
Digital PRIORIS HX590 & HX590 DP Server Service Procedures SBB LED Status Indicators The hot-swap backplane monitors shelf status to identify error conditions or failures. This status is displayed on the SBB LEDs. The left LED displays the device activity and the right LED displays the fault status. -
Page 50: Replacing The Server Battery/Real Time Clock (Rtc)
Service Procedures Digital PRIORIS HX590 & HX590 DP Server Replacing the Server Battery/Real Time Clock (RTC) The server's battery runs the server clock and retains any setup information when it is turned off. If the server ever fails to retain the correct date, time, or configuration settings when it is turned on, you need to replace the server's battery. -
Page 51: Connecting Scsi Devices
SCSI Configuration Guidelines The PRIORIS HX590 & HX590 DP Server has a hot-swap backplane that supports one or two channel SCSI host adapters and up to seven 3½-inch SBBs. Multiple SCSI host adapters can also be used to improve server performance or to increase the number of SCSI devices that you connect to the server. -
Page 52: Scsi Drive Ids
Service Procedures Digital PRIORIS HX590 & HX590 DP Server SCSI Drive IDs SCSI bus device addresses are automatically assigned in the hot-swap drive bay depending on the slot number in which they are installed. The address jumper on the storage backplane is used to override the default addresses. -
Page 53: Using Multiple Or Multi-Channel Scsi Host Adapters
Digital PRIORIS HX590 & HX590 DP Server Service Procedures Using Multiple or Multi-Channel SCSI Host Adapters The following guidelines apply when configuring the server using multiple or multi-channel SCSI host adapters: ♦ The SCSI host adapter with the lowest BIOS address is identified by the server as the "primary" SCSI host adapter. -
Page 54: Single Channel Scsi Bus - Legend
Service Procedures Digital PRIORIS HX590 & HX590 DP Server Single Channel SCSI Bus - Legend Legend Component SCSI host adapter (ID7, channel A, host termination) 68-pin-to-50-pin adapter cable to CD-ROM 68-pin-to-50-pin adapter cable to top-right drive bay Backplane, 68-pin connector... -
Page 55: Connecting A Dual Channel Scsi Bus
Digital PRIORIS HX590 & HX590 DP Server Service Procedures Connecting a Dual Channel SCSI Bus To connect SCSI devices to a dual channel adapter, perform the following: Connect the 68-pin SCSI cable connector to the SCSI host adapter. Connect the SCSI cables as shown in the illustration. -
Page 56: External Scsi Bus
Service Procedures Digital PRIORIS HX590 & HX590 DP Server External SCSI Bus additional SCSI cables and/or host adapters can be used to connect external SCSI devices to the server. To connect the storage backplane to an external SCSI bus: Remove the terminator from the storage backplane for the bus you want to connect. -
Page 57: Chapter 4 Troubleshooting
Digital PRIORIS HX590 & HX590 DP Server Troubleshooting Chapter 4 Troubleshooting The following pages provide initial troubleshooting procedures and tables listing specific problems, probable causes, and recommended actions to take if the computer fails after configuring it or after installing optional hardware or software. -
Page 58: Beep Codes
Digital PRIORIS HX590 & HX590 DP Server Troubleshooting Beep Codes When POST finds an error and cannot display a message, the server's speaker emits a series of beeps to indicate the error. During POST, if the video configuration fails or if an external ROM module fails a checksum test, then the server beeps three times. - Page 59 Digital PRIORIS HX590 & HX590 DP Server Troubleshooting POST and Boot Messages (continued) Message Description/Solution Where nnnn is the amount of server cache (in kilobytes) that tested nnnn Cache SRAM Passed successfully. Diskette drive A error Run the SCU. Check all connections. If the problem persists-replace the diskette drive.
- Page 60 Digital PRIORIS HX590 & HX590 DP Server Troubleshooting POST and Boot Messages (continued) Message Description/Solution Where nnnn is the amount of shadow RAM (in kilobytes) that tested nnnn Shadow RAM passed successfully. System battery is dead Replace Replace the battery and then run the BIOS Setup utility to restore previous configuration information.
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Page 61: Server Troubleshooting
Digital PRIORIS HX590 & HX590 DP Server Troubleshooting Server Troubleshooting Problem Possible Cause Action Main logic board failed. Replace the failed component. No response when the server is on Main logic board jumpers Set all appropriate jumpers. incorrectly set. CPU module has failed. - Page 62 Digital PRIORIS HX590 & HX590 DP Server Troubleshooting Server Troubleshooting (continued) Problem Possible Cause Action Server operates SIMMs installed incorrectly. Remove SIMMs and reinstall. incorrectly after SIMMs have failed. Replace SIMMs. installing optional memory Memory module installed Reinstall memory module.
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Page 63: Disk Drive Troubleshooting
Digital PRIORIS HX590 & HX590 DP Server Troubleshooting Disk Drive Troubleshooting Problem Possible Cause Action SCSI device jumpers incorrectly Correct SCSI jumper setting. Server does not recognize an set. internal or external SCSI SCSI ID conflicts. Refer to SCSI ID settings in Chapter 3. -
Page 64: Cd-Rom Troubleshooting
Digital PRIORIS HX590 & HX590 DP Server Troubleshooting CD-ROM Troubleshooting Problem Possible Cause Action Install correct device drivers. Device drivers not installed. Cannot access the CD-ROM drive. Error Accessing wrong drive. Make sure correct SCSI ID is assigned. message reading drive X Application software not running. -
Page 65: Qaplus/Fe Advanced Diagnostics
Digital PRIORIS HX590 & HX590 DP Server Troubleshooting Monitor Troubleshooting (continued) Problem Possible Cause Action Monitor display Monitor type incorrectly set. Set the correct monitor type. not centered Refer to appropriate video driver documentation. while loading Windows video drivers QAPlus/FE Advanced Diagnostics Run QAPlus/FE Advanced Diagnostics to: ♦... - Page 66 Digital PRIORIS HX590 & HX590 DP Server Troubleshooting QAPlus/FE Error Messages (continued) Component Messages Solution Battery/clock Clock Stopped Run Setup Invalid Date Replace battery/clock RTC Interrupt Failed CMOS Clock Test Failed Change time from Setup menu in QAPLUS CMOS COM port failed...
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Page 67: Chapter 5 Device Mapping
Digital PRIORIS HX590 & HX590 DP Server Devic Mapping Chapter 5 Device Mapping This section provides a series of tables listing mapping and address information related to computer memory and various main logic board devices (keyboard controller, interrupt controller, DMA controller, etc.). -
Page 68: Cpu Memory Address Map (Pc Compatibility Range)
Devic Mapping Digital PRIORIS HX590 & HX590 DP Server CPU Memory Address Map (PC Compatibility Range) Address Range Function Size 00000 to 7FFFF Main memory 512 KB 80000 to 9FFFF Main/PCI/ISA memory 128 KB A0000 to BFFFF PCI/ISA video buffer... -
Page 69: I/O Address Map
Digital PRIORIS HX590 & HX590 DP Server Devic Mapping I/O Address Map Range (hexadecimal) Function 060 to 064 Keyboard/mouse controller 0F0 to 0FF Math co-processsor 1F0 to 1F7 IDE controller (if enabled) 278 to 27F LPT2 (if enabled) 2F8 to 2FF... -
Page 71: Chapter 6 Pass / Fail Criteria
Digital PRIORIS HX590 & HX590 DP Server Pass / Fail Criteria Chapter 6 Pass / Fail Criteria As Final Acceptance Test’ the following tests should be run to meet the Pass/Fail criteria: Successful completion of the POST tests. Successful completion of the following QAPLUS/fe module tests (one pass): ♦... -
Page 73: Appendix A Service Notes
Digital PRIORIS HX590 & HX590 DP Server Service Notes Appendix A Service Notes Recommended Tools The following tools will be needed for servicing Digital PC systems. Note that test equipment must be in calibration. ♦ Multimeter (4 1/2 digit) ♦... -
Page 74: Eco/Fco Information
Service Notes Digital PRIORIS HX590 & HX590 DP Server ECO/FCO Information. BIOS version information. Refer to the Digital DECpc Bulletin Board Support , for the latest information on BIOS upgrades Network locations: North America, South America, Australia and New Zealand: PCBUHD::DKB300:[WC30.BBSFILES] Europe, Africa, Middle and Far East: SUTRA::D6:[PUBLIC]. -
Page 75: Appendix B Useful Information
Digital PRIORIS HX590 & HX590 DP Server Useful Information Appendix B Useful Information Related documentation Document Titles Order #’s Prioris HX Server Quick Reference Guide EK-A0825-RG Prioris HX Server User’s Guide ER-880WW-UA Prioris HX Server Quick Setup Guide ER-880WW-IA Prioris HX Server System & Options Configuration Guide ER-880WW-CA... -
Page 77: Document Feedback
If you have comments on the contents or layout of this document we highly appreciate you feedback. We will do our best to make this document a valuable support to your service effort for Digital. Please fill -out the reader feedback form and send or fax it to: Digital Equipment Parts Center b.v. -
Page 79: Personal Notes
Personal Notes... - Page 80 Personal Notes...
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Page 83: Readers Comments
Digital PRIORIS HX590 & HX590DP Server Service Maintenance Manual EK-A0816-SV REV A01 This form is for documents only. Commitments submitted on this form are used at Digital’s direction. Did you find errors in this manual? If so, specify by page.
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