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Digital Equipment Digital Server 3220 Series System Reference Manual

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DIGITAL Server 3220/3220R Series

System Reference

Part Number: ER-B4BWW-UA. A01
Digital Equipment Corporation

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Summary of Contents for Digital Equipment Digital Server 3220 Series

  • Page 1: System Reference

    DIGITAL Server 3220/3220R Series System Reference Part Number: ER-B4BWW-UA. A01 Digital Equipment Corporation...
  • Page 2 The information in this document is subject to change without notice and should not be construed as a commitment by Digital Equipment Corporation. Digital Equipment Corporation assumes no responsibility for any errors that might appear in this document. The software, if any, described in this document is furnished under a license and may be used or copied only in accordance with the terms of such license.

  • Page 3: Regulatory Compliance Statements

    Regulatory Compliance Statements The following statements of compliance are required by the respective governmental regulatory agencies. DIGITAL Server 3220R (Rackmount Model) FCC Notice — U.S.A. This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules.
  • Page 4 DIGITAL Server 3220 (Pedestal Model) FCC Notice — U.S.A. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

  • Page 5: Safety Requirements

    DIGITAL Server 3220/3220R Ergonomics — Germany This equipment meets or exceeds the ergonomic requirements of ZH1/618, TÜV, Rheinland, Germany. Safety Requirements This equipment meets or exceeds safety requirements in the U.S. (UL 1950), Canada (CSA C22.2 No. 950), and Europe (IEC 950 and TÜV EN60950/A3: 1995). The product is certified to bear the GS-Mark (Geprüfte Sicherheit) and CB certification.

  • Page 6: Table Of Contents

    Contents Preface Introduction ..................... Audience ......................Support Information..................Organization....................Conventions ....................xiii Abbreviations ....................Special Notices....................xvii Introduction Reliability/Availability..................Server Expansion .................... Server Management and Security..............Server Software and Documentation ............... Diagnostic Software..................Server Utilities and Technical Support.............. Server Software and Utilities Introduction .....................
  • Page 7 Contents Assigning IRQs ....................Advanced ....................Setting Up Security................... Changing the Boot Sequence ..............2-13 Speeding up the Boot Process..............2-13 Checking System Management Parameters ..........2-15 BIOS Upgrade Utility ..................2-15 SCSI Configuration Utility ................2-17 Determining Devices Attached to Each SCSI Channel....... 2-18 RAID Configuration Utility ................
  • Page 8 Contents Server Management Introduction ..................... Managing Your Server..................Obtaining Information about Your Server ............Obtaining Information Using the BIOS Setup Utility ........Obtaining Information Using Server Management Software....... Displaying Server Status Using the Hardware ..........Processor Upgrades Introduction ..................... Processor Configuration Guidelines ..............Removing the Processor Module ..............
  • Page 9 Contents SCSI Device Configurations Introduction ..................... Storage Configuration Guidelines ..............SCSI Configuration Guidelines................. Tape Drive Configuration Guidelines..............Hot Swap Drive Configuration Guidelines............SCSI IDs (Model 3220R) ................RAID Configuration Guidelines ................ Cables...................... Installing Storage Devices (DIGITAL Server 3220) Introduction ..................... Installing a Half-Height 5¼-Inch Device into the Top Drive Bay....
  • Page 10 Contents Installing Expansion Boards Introduction ..................... 10-1 ISA Expansion Board Configuration Guidelines..........10-1 PCI Expansion Board Configuration Guidelines..........10-3 Configuring PCI Expansion Boards Using the BIOS Setup Utility...... 10-4 Boot Devices .................... 10-4 Server Boot Sequence................10-5 Server Scan Sequence ................10-6 PCI Scan Sequence .................
  • Page 11 Contents Troubleshooting Introduction ..................... 13-1 Initial Troubleshooting..................13-2 When to Use the Diagnostics................13-3 Running the Diagnostics ................13-4 Running Quick Tests or Groups of Tests........... 13-4 Running DIGITAL Vendor Extended Tests ..........13-5 Running the Diagnostics Tests from the Server’s Hard Disk Drive ..... 13-5 Server Troubleshooting ...................
  • Page 12 Contents Main Logic Board Switch Settings..............Processor Module Switch Settings..............A-10 Server Fault Status................... A-12 POST Messages ..................... A-13 POST/Boot Codes ..................A-13 Processor Module Voltage and Temperature Ranges ........A-14 Processor Voltage Range ................. A-14 Processor Voltage Range (V ccp ) .............. A-15 Processor Temperature Sensing...............
  • Page 13 Contents Caring For Your Server Introduction ..................... Cleaning the Server..................Cleaning the Screen ..................Cleaning the Mouse..................Moving the Server ................... Packing the Server ................... Installing the Server at a New Location ............. Index ........................IN-1 viii...
  • Page 14 Contents Figures Typical DIGITAL Server 3220 (Top) and 3220R (Bottom) ..........xviii 2-1. Typical BIOS Setup Utility Screen................3-1. Front-Access Security Door and Front Bezel Lock ............ 3-2. Removing the DIGITAL Server 3220 Side Panel............3-3. Installing the DIGITAL Server 3220 Side Panel ............3-4.

  • Page 15: 12-2. Front-Access Security Door And Front Bezel Lock

    Contents 9-1. Removing the Diskette Drive..................9-2. Installing a Half-Height 5¼-Inch Device Into the Front Access Drive Bay....9-3. Installing a Full-Height 5¼-Inch Device Into the Front Access Drive Bay....9-4. Removing the Hot Swap Drive Bay Cage Cover............9-5. Removing the Hot Swap Drive and Drive Tray ............9-10 9-6.

  • Page 16: Preface

    Preface Introduction This System Reference describes how to operate, upgrade, configure, and troubleshoot your DIGITAL Server 3220/3220R. This System Reference will also help to familiarize you with all aspects of the server and provide a reference tool for questions you might have in the future. If you are initially setting up your server, refer to the DIGITAL Server 3220/3220R Series Installation Guide .

  • Page 17: Support Information

    Preface Support Information A variety of support information is available to help you set up, configure, and operate your DIGITAL Server. This information comes in the form of README information, on-line help, electronic books, or as printed material. If you want to… Refer to the…...

  • Page 18: Organization

    Preface Organization This System Reference contains the following: • Chapter 1: Introduction — Provides information about your server, such as features, server software and documentation, diagnostic software, server utilities, and technical support. • Chapter 2: Server Software and Utilities — Describes the server software and utilities that are supplied with your server.
  • Page 19 Preface • Chapter 11: Connecting SCSI and RAID Devices — Describes how to connect SCSI devices to the onboard SCSI controllers and to supported RAID adapters. • Chapter 12: Server Security Features — Describes the various security features that are available to prevent server or data theft. •...

  • Page 20: Conventions

    Preface Conventions Convention Description Example Installation Guide Italics are typically used for titles, comments, and references to other sections of this document or other documents. C:\windows> Monospaced text indicates information that your server or software displays. For example, a directory path or error message. Monospaced text can also indicate a command that you need to enter to run an application or utility.

  • Page 21: Abbreviations

    Preface Abbreviations Abbreviation Meaning ACPI Advanced configuration and power management interface APIC Advanced programmable interrupt controller ATAPI AT attachment packet interface BIOS Basic input/output system DIMM Dual in-line memory module Direct memory access DRAM Dynamic random access memory Error correction code Extended capabilities port Extended data out Enhanced parallel port...
  • Page 22 Preface Abbreviation Meaning Interrupt requests Industry standard architecture Keyboard controller Liquid crystal display Line printer (parallel port) Low voltage differential Megabyte Multimedia enhancement technology MS-DOS Microsoft disk operating system Network interface card Network operating system NVRAM Non-volatile random access memory Operator control panel Peripheral component interconnect POST...
  • Page 23 Preface Abbreviation Meaning System configuration utility SDRAM Synchronous dynamic random access memory Single edge contact SNMP Simple network management protocol System management interrupt SVGA Super-video graphics array Universal serial bus Video graphics array V-NET Video-network Windows NT Microsoft Windows NT operating system software XD-bus Utility bus for flashing BIOS and RTC Zero insertion force...

  • Page 24: Special Notices

    Preface Special Notices Three kinds of special notices are used in this System Reference to emphasize specific information. WARNING: Indicates the presence of a hazard that can cause personal injury if the hazard is not avoided. CAUTION: Indicates the presence of a hazard that might cause damage to hardware or that might corrupt software.

  • Page 25: Typical Digital Server 3220 (Top) And 3220R (Bottom)

    Preface DEC01620 Typical DIGITAL Server 3220 (Top) and 3220R (Bottom)

  • Page 26: Introduction

    Introduction The DIGITAL Server 3220 and 3220R are high-performance, highly-scaleable departmental servers featuring the latest in modular processor and storage technology. The DIGITAL Server 3220 is a free-standing pedestal server, while the DIGITAL Server 3220R is a rack-mountable server. The DIGITAL Server 3220 includes a monitor, a 104-key keyboard, and a three-button mouse.

  • Page 27: Server Expansion

    Introduction Flexible Memory Server memory can be upgraded from 64 MB to a maximum Architecture of 1 GB using 64 MB, 128 MB, or 256 MB registered SDRAM DIMMs. SDRAM DIMMs 168-pin registered SDRAM DIMMs, 10 or faster, with 100 MHz bus speed. Internal Sensors Monitors internal server temperatures, fan operation, and voltages for the main logic board and processor module.

  • Page 28: Server Management And Security

    Introduction External SCSI Port Your server can be cabled to a rear panel SCSI knockout to provide connection to an external storage box. Integrated Video and A Video-Network (V-Net) daughter card on the main logic Network Controllers board provides a video port for connecting to the S3 Trio64V2 video controller and one 10/100Base-T (10/100 Mb/s) Ethernet port (RJ45) for connecting to the DIGITAL Ethernet controller.

  • Page 29: Server Software And Documentation

    Introduction Server Software and Documentation The following software and documentation are supplied with your server: • ServerWORKS Manageability Suite  contains ServerWORKS Quick Launch, DIGITAL ServerWORKS Manager, and licenses. − ServerWORKS Quick Launch consists of a bootable CD-ROM disc, a companion CD-ROM, and Getting Started guide. The Quick Launch program steps you through the initial server setup and operating system installation process.

  • Page 30: Diagnostic Software

    Introduction Diagnostic Software Diagnostic software is shipped with every DIGITAL Server on the Quick Launch CD- ROM. This software contains an advanced set of diagnostic utilities for identifying and correcting problems with the server. The diagnostic software is used to verify proper hardware installation and isolate intermittent problems that are not detected by the Power-On Self Test (POST).

  • Page 31: Server Utilities And Technical Support

    Introduction Server Utilities and Technical Support Current server utilities and technical support information is available on the Quick Launch CD-ROM discs and the Internet. For product information, use the address: http://www.windows.digital.com For technical support, use the address: http://www.windows.digital.com/support/support.asp For access directly to the software library for BIOS and driver updates, use the address: http://www.windows.digital/com/~ftp/00-index.stm If you need additional information, access “Service Information”...

  • Page 32: Server Software And Utilities

    Server Software and Utilities Introduction This chapter describes the utilities supplied with your server. Server utilities include: • ServerWORKS Quick Launch  This software is used to install a network operating system onto the server. The CD-ROM also contains various device drivers and on-line documentation.

  • Page 33: Serverworks Quick Launch

    Server Software and Utilities ServerWORKS Quick Launch ServerWORKS Quick Launch is used to install the server’s Network Operating System (NOS). In addition to providing quick and seamless NOS installation, Quick Launch also provides device drivers, documentation, and the ability to make diskettes of utilities such as diagnostics.
  • Page 34 Server Software and Utilities Main Advanced Security Boot Exit Item Specific Help System Time: [13:11:10] System Date: [10/29/1997] Diskette A: [1.44 MB,3½"] >Primary Master [Auto] Video System: [EGA/VGA] Monitor Type: [Color] >Cache and Shadow >Keyboard Features System Memory: 640 KB Extended Memory: 80896 KB At Bus Space:...

  • Page 35: Accessing The Bios Setup Utility

    Server Software and Utilities Use the BIOS Setup utility to: • Set time and date • Change I/O port settings • Set security options • Change the boot sequence • Check system management parameters The remainder of this section explains how to run the BIOS Setup utility, maneuver through the options, and perform specific tasks.

  • Page 36: Helpful Hints

    Server Software and Utilities Helpful Hints When using the System Setup (F2) in the BIOS Setup utility: • Several keyboard keys are assigned to help you select menus and sub- menus, options, change option values, and display help information. These keys are displayed at the bottom of all menus as follows: Function Help (provides a general help screen)

  • Page 37: Changing Your Server's Configuration

    Server Software and Utilities • Choosing the “Exit” menu allows you to: − Select “Save Changes & Exit” to save all Setup values and exit Setup. − Select “Exit Without Saving Changes” to exit Setup without recording any changes. − Select “Get Default Values”...

  • Page 38: Changing I/O Port Settings

    Server Software and Utilities Changing I/O Port Settings The following list shows the settings that can be made to the I/O ports via the Advanced section of the BIOS Setup utility. • PS/2 mouse • COM1 • COM2 • Parallel port •...

  • Page 39: Assigning Irqs

    Server Software and Utilities Assigning IRQs The following information is important for managing server IRQ assignments. The default setting for PCI expansion boards is Auto Select, which automatically assigns IRQs to PCI expansion boards. If you have ISA expansion boards or you wish to manually control PCI IRQ assignments, you must do the following to assign IRQs to expansion slots.

  • Page 40: Setting Up Security

    Server Software and Utilities Setting Up Security The following sections describe the security features available and how to use them. Setting Supervisor and User Passwords Your server has password protections that can be set to prevent unauthorized access to the BIOS Setup utility. If a supervisor password is set, the server prompts you to enter a password before accessing the BIOS Setup utility.
  • Page 41 Server Software and Utilities Perform the following steps to set a supervisor password: 1. Reboot the server and enter Setup. 2. Highlight the “Security” menu. 3. Highlight “Set Supervisor Password” and press [Enter]. 4. Type in a seven (7) digit alpha-numeric supervisor password and then press [Enter].
  • Page 42 Server Software and Utilities Enabling Password On Boot When “Password On Boot” is enabled, a screen appears after POST. The screen asks you to enter your supervisor or user password to allow your server to finish the boot process. Perform the following steps to set “Password On Boot”: 1.
  • Page 43 Server Software and Utilities Other Security Options These options can provide further security for your server under certain conditions: • If “Password On Boot” is enabled and “Diskette Access” is set to “Supervisor,” entering the supervisor password at boot allows access to a diskette.

  • Page 44: Changing The Boot Sequence

    Server Software and Utilities Changing the Boot Sequence It is sometimes necessary to change your server’s boot sequence. Follow your network manual’s instructions to determine the correct boot sequence. To change the boot sequence, proceed as follows: 1. Reboot the server and enter the BIOS Setup utility. 2.

  • Page 45: Speeding Up The Boot Process

    Server Software and Utilities Speeding up the Boot Process There are four options for speeding up the boot process which, in essence, eliminate or replace displays or checks. To make these changes, proceed as follows: 1. Reboot the server and enter Setup. 2.

  • Page 46: Checking System Management Parameters

    Server Software and Utilities Checking System Management Parameters These screens allow you to see an overview of your server's system and environment parameters, and details of the system assets (environment, memory, POST system, processor module, main logic board, and PCI IRQ assignment). To manage the system: 1.
  • Page 47 Server Software and Utilities For technical support, use the address: http://www.windows.digital.com/support/support.asp For access directly to the software library for BIOS and driver upgrades, use the address: http://www.windows.digital/com/~ftp/00-index.stm CAUTION: A crisis recovery diskette should be created before upgrading the server BIOS. Also, when upgrading the BIOS, you must remove any video expansion boards and enable the onboard VGA.

  • Page 48: Scsi Configuration Utility

    Server Software and Utilities SCSI Configuration Utility Your DIGITAL Server comes with an onboard, dual channel SYMBIOS 896 SCSI controller and a SCSI Configuration utility. This utility, located within the server BIOS, allows you to change SCSI controller settings without opening the server. Use the SCSI Configuration Utility to: •...

  • Page 49: Determining Devices Attached To Each Scsi Channel

    Server Software and Utilities The Main menu fields are described in the table that follows. Menu Fields Allows you to… SYM port number Change adapter setup specifications and device selections. Change adapter status Activate or deactivate an onboard or external SCSI channel and all devices attached to it.

  • Page 50: Raid Configuration Utility

    Server Software and Utilities RAID Configuration Utility If a RAID adapter is installed in the server, the RAID configuration utility appears when you boot your server. If desired, you can skip this utility, or use this utility to configure your RAID array during initial setup. Refer to the RAID User’s Manual on the Quick Launch CD-ROM discs.
  • Page 51 Server Software and Utilities To create the diagnostic diskettes from the Quick Launch CD-ROM, perform the following: 1. Insert the Quick Launch CD-ROM into the drive and boot the server; or from a PC or workstation, use Windows File Manager or Explorer and run: <cd-rom>:\QLAUNCH.EXE.

  • Page 52: Server Components

    Server Components Introduction This chapter shows the location of your DIGITAL Server’s internal components and procedures for unlocking and removing the access panels. A procedure for installing a new Real-Time Clock (RTC) battery is also included. Disconnecting External Devices and Power Before removing any access panel, perform the following: 1.

  • Page 53: Unlocking The Server (Model 3220)

    Server Components Unlocking the Server (Model 3220) 1. Unlock the server’s front bezel by depressing and rotating the key 90° clockwise. 2. Swing the bezel open. Keylock Function • Depress and rotate the key 45° for access to the control panel and upper drive bays.
  • Page 54 Server Components Figure 3-1. Front-Access Security Door and Front Bezel Lock...

  • Page 55: Removing And Installing The Side Panel (Model 3220)

    Server Components Removing and Installing the Side Panel (Model 3220) 1. Loosen the two thumbscrews that secure the side panel to the chassis. 2. Slide the side panel to the rear of the server and then pivot it down to remove it.

  • Page 56: Installing The Digital Server 3220 Side Panel

    Server Components To install the side panel. 1. Pivot the side panel up and then slide it to the front of the server. 2. Secure the side panel to the chassis using the two thumbscrews. 3. Close and lock the server’s front bezel. DEC01627-3 Figure 3-3.

  • Page 57: Removing The Server From The Rack (Model 3220R)

    Server Components Removing the Server from the Rack (Model 3220R) You must remove the server from the rack prior to accessing internal components. To remove the server: 1. Remove the front bezel (see Figure 3-4). Remove all cabling from the server. Disconnect the cable management arm from the server (see Figure 3-5).
  • Page 58 Server Components Remove the two screws securing the server to the rack and then slide it out (see Figure 3-4). Place the server on a flat surface. DEC01658 Figure 3-5. Disconnecting the Cable Management Arm...

  • Page 59: Removing And Installing The Top Cover (Model 3220R)

    Server Components Removing and Installing the Top Cover (Model 3220R) To remove the top cover, perform the following: 1. Remove the front bezel. 2. Remove the screw securing the top cover to the server’s chassis. 3. Carefully slide the top cover toward the rear of the chassis until the locking tabs are clear from their slots.

  • Page 60: Removing The Digital Server 3220R Top Cover

    Server Components DEC01627B Figure 3-6. Removing the DIGITAL Server 3220R Top Cover...
  • Page 61 Server Components To install the top cover. 1. Carefully slide the top cover onto the server’s chassis making sure that all locking tabs fit into their slot openings. 2. Slide the top cover forward to secure the locking tabs into their slots. 3.

  • Page 62: Installing The Digital Server 3220R Top Cover

    Server Components DEC01627A Figure 3-7. Installing the DIGITAL Server 3220R Top Cover 3-11...

  • Page 63: Front View

    Server Components Front View Figure Component Legend Power button Power indicator Disk drive activity indicator 3½-inch diskette drive IDE CD-ROM drive Front access 5¼-inch half-height drive bays Fault status LED label (model 3220 only) Removable media access door (model 3220 only) Front bezel Stabilizing feet (model 3220 only) Hot swap drive LED status indicators...

  • Page 64: Digital Server 3220/3220R Front View

    Server Components DEC01621-2 Figure 3-8. DIGITAL Server 3220/3220R Front View 3-13...

  • Page 65: Internal View

    Server Components Internal View Figure Component Legend Video/Ethernet daughter card Hot swap drive bay cooling fan (model 3220 only) Power supply Removable media drive bays Hot swap drive bay Main logic board cooling fan Speaker Main logic board Processor and memory module with retainer 3-14...

  • Page 66: Digital Server 3220/3220R Internal View

    Server Components Model 3220 Side View Model 3220R Top View DEC01675-2 Figure 3-9. DIGITAL Server 3220/3220R Internal View 3-15...

  • Page 67: Rear View

    Server Components Rear View Figure Component Legend One dedicated ISA expansion slot One shared ISA/PCI expansion slot Five dedicated PCI expansion slots USB ports Serial ports Keyboard and mouse ports Video port 10/100Base-T connector (RJ45) SCSI knockouts ac power input plug Voltage selection switch Parallel port Security hold-down bar (model 3220 only)

  • Page 68: Digital Server 3220/3220R Rear View

    Server Components DEC01623-2 Figure 3-10. DIGITAL Server 3220/3220R Rear View 3-17...

  • Page 69: Main Logic Board Connectors

    Server Components Main Logic Board Connectors Figure Legend Connector Dedicated ISA expansion slot (slot 2) Shared PCI/ISA expansion slots (PCI slot 6; ISA slot 1) PCI expansion slots (slots 1-5) USB ports Two serial ports and one parallel port Mouse and keyboard ports Video/Ethernet daughter card connector OCP Connector (for model 3220R) Fan 2 connector (for model 3220 hot swap drive bay)

  • Page 70: Main Logic Board Connectors

    Server Components DEC01624-2 Figure 3-11. Main Logic Board Connectors 3-19...

  • Page 71: Main Logic Board Components

    Server Components Main Logic Board Components Figure Legend Component Real-time clock battery SCSI controller Switch block (SW1) BIOS flash ROM 3-20...

  • Page 72: Main Logic Board Components

    Server Components DEC01624-3 Figure 3-12. Main Logic Board Components 3-21...

  • Page 73: Processor Module Components

    Server Components Processor Module Components Figure Component/Connector Legend Processor 1 Processor 2 slot or terminator card Switch for processor clock speed settings Four DIMM sockets 3-22...

  • Page 74: Processor Module Components

    Server Components DEC01638-3 Figure 3-13. Processor Module Components 3-23...

  • Page 75: Video/Ethernet Daughter Card Connectors And Indicators

    Server Components Video/Ethernet Daughter Card Connectors and Indicators Figure Connector Legend Video graphics port Network link indicator (green) Network activity indicator (yellow) 10/100Base-T connector (RJ45) DEC01625-2 Figure 3-14. Video/Ethernet Daughter Card Connectors 3-24...

  • Page 76: Tools Needed

    Server Components Tools Needed Prior to installing an option, have the following available: • A Phillips screwdriver • An antistatic wrist strap Static Electricity Static electricity collects on non-conductors such as paper, cloth, or plastic. A static discharge can be damaging even though you often cannot see or feel it. To prevent damage to circuit boards and/or components: •...

  • Page 77: Replacing The Real Time Clock (Rtc) Battery

    Server Components Replacing the Real Time Clock (RTC) Battery Your server’s battery runs the server clock and retains any setup information when it is turned off. If your server ever fails to retain the correct date, time, or configuration settings when it is turned on, you need to replace your server’s RTC battery. Also, make sure you replace the battery with either a DIGITAL part number 12-41474-05, Toshiba (P/N CR2032), or equivalent 3 V dc Lithium battery.

  • Page 78: Replacing The Server Battery/Rtc

    Server Components Lift the retaining clip slightly and push on the battery from the side to slide it out (see Figure 3-15). DEC01624-4 Figure 3-15. Replacing the Server Battery/RTC 3-27...
  • Page 79 Server Components 7. Install the new battery/RTC (Figure 3-15). When installing the new battery, make sure the “+” side faces up. 8. For the DIGITAL Server 3220 only, replace the side panel and then close and lock the front bezel (see Figure 3-3). For the DIGITAL Server 3220R only: a.

  • Page 80: Server Management

    Server Management Introduction The DIGITAL Server 3220/3220R is configured with hardware that supports server management, including an 8031 processor with multiple I C busses for server status reporting. Managing Your Server The server allows you to perform the following management functions: •...

  • Page 81: Obtaining Information About Your Server

    Server Management Obtaining Information about Your Server The DIGITAL Server provides the following system information for the main logic board and the processor module configured on your server: • Asset number  User-definable field for tracking these components • Part number  DIGITAL part number •...
  • Page 82 Server Management The main logic board and processor module each contain memory where specific information and System ID information is stored. The main logic board also stores the server’s System Asset number (see Figure 4-1). Information is available for the server’s main logic board and processor module (such as part numbers, revisions, serial numbers, etc.).

  • Page 83: Obtaining Information Using The Bios Setup Utility

    Server Management Obtaining Information Using the BIOS Setup Utility You can use the BIOS Setup utility to check the Serial number, Revision number, and Asset number for the main logic board and processor module configured in the server. For example, if you change the main logic board or processor module in your server, you must run the BIOS Setup utility to re-synchronize the System ID (server model number and serial number) in the main logic board or processor module’s memory.
  • Page 84 Server Management DIGITAL ServerWORKS Manager allows the Network or Server Administrator to perform the following functions on your server: • Manage DIGITAL PC print, file, and application servers supported by DIGITAL Servers using a Windows-based graphical user interface (GUI) for point and click simplicity.

  • Page 85: Displaying Server Status Using The Hardware

    Server Management Displaying Server Status Using the Hardware There are two types of information displayed when your DIGITAL Server is operating: • Normal status messages • Error messages During normal operation, Power On Self Test (POST) and boot messages are displayed on the monitor.

  • Page 86: Processor Upgrades

    Processor Upgrades Introduction Installing a second processor increases the capabilities of your DIGITAL Server 3220/3220R. This chapter describes the configuration guidelines that must be followed prior to upgrading your server as well as detailed procedures on removing and installing a processor module. Processor Configuration Guidelines To upgrade to a dual processor configuration you must purchase and install a processor upgrade kit.

  • Page 87: Removing The Processor Module

    Processor Upgrades • Use only DIGITAL-supplied processor modules and DIMMs. • Use an anti-static wrist strap when servicing any part of the server. Refer to Appendix A, “Technical Specifications” for specific POST messages. Please refer to the README file on the ServerWORKS Quick Launch CD-ROM discs to view the latest processor compatibility information.

  • Page 88: Removing The Processor Module

    Processor Upgrades DEC01659-2 Figure 5-1. Removing the Processor Module...

  • Page 89: Removing The Terminator Card

    Processor Upgrades Removing the Terminator Card To remove the terminator card from the processor module, grasp the terminator by each end and pull up (see Figure 5-2). DEC01638-4 Figure 5-2. Removing the Terminator Module...

  • Page 90: Installing A Second Processor

    Processor Upgrades Installing a Second Processor 1. Remove the processor from its shipping container. 2. Insert the processor into this slot (see Figure 5-3). 3. Press down on the processor so the two plastic tabs at each side lock it securely in the socket.

  • Page 91: Installing The Processor Module

    Processor Upgrades Installing the Processor Module 1. If you are changing processor speeds, set all appropriate switch settings on the processor module. Otherwise, current switch settings apply. Refer to Appendix A, “Technical Specifications,” for switch locations. If you are installing additional memory as part of this procedure, refer to Chapter 6, “Installing Additional Memory,”...

  • Page 92: Installing The Processor Module

    Processor Upgrades DEC01659-3 Figure 5-4. Installing the Processor Module...

  • Page 93: Run The System Id Configuration Utility

    Processor Upgrades Run the System ID Configuration Utility If you upgraded your server with a new processor, you need to run the System ID utility (SIDUTIL) to store the new model information in your server memory. To run the SIDUTIL: 1.
  • Page 94 Processor Upgrades Example: DIGITAL Server 3225 FR-B4BAW-AA where 3225 is the model name and FR-B4BAW-AA is the part number. The following description is an example: 400/512 PII 64 MB. 9. After selecting the correct description, press [Enter]. A new System ID is stored in the main logic board memory.

  • Page 95: Installing Additional Memory

    Installing Additional Memory Introduction Your server supports 168-pin DIMM memory modules that use registered Synchronous Dynamic Random Access Memory (SDRAM) technology. Your server requires at least 64 MB of memory. Adding more memory enables your server to run larger, more complicated software and run it more quickly. Registered SDRAM DIMMS are available in 64 MB, 128 MB and 256 MB sizes to expand your server memory up to 1GB.

  • Page 96: Server Dimm Requirements

    Installing Additional Memory Server DIMM Requirements • Supported DIMMs: 168-pin registered SDRAM with ECC. • DIMMs should have an access time of 10 ns or faster. • Supported densities: DIMMs are available in 64 MB, 128 MB, and 256 MB of ECC protected memory.
  • Page 97 Installing Additional Memory Bank 3 Bank 2 Bank 1 Bank 0 DEC01638-6 Figure 6-1. DIMM Bank Locations...

  • Page 98: Memory Configurations

    Installing Additional Memory Memory Configurations The following table lists examples of memory configurations and the mixing of memory sizes. Bank 0 Bank 1 Bank 2 Bank 3 Total Memory 64 MB 64 MB 64 MB 64 MB 128 MB 64 MB 64 MB 64 MB 192 MB...

  • Page 99: Installing Dimms On The Processor Module

    Installing Additional Memory Installing DIMMs on the Processor Module Use the following procedure to install DIMMs: CAUTION To avoid possible damage to the components, place the antistatic wrist strap on your wrist and connect the grounding clip to a non-painted metal surface of the server’s chassis.
  • Page 100 Installing Additional Memory DEC01638-7 Figure 6-2. Installing a DIMM...
  • Page 101 Installing Additional Memory 6. Insert the DIMM straight down into its socket. Apply equal pressure to both ends of the DIMM until it fully seats in the socket. The plastic hold-down/ejector tabs snap into place when the DIMM is inserted correctly. 7.

  • Page 102: Memory Troubleshooting

    Installing Additional Memory Memory Troubleshooting Your DIGITAL Server’s Power-On Self Test (POST) can detect memory errors when it boots. The error can be isolated to a single DIMM on the processor module. The memory error message format is: <Type of error>: <Location>...

  • Page 103: Scsi Device Configurations

    SCSI Device Configurations Introduction Your DIGITAL Server 3220/3220R supports wide Ultra internal SCSI disk drives and wide Ultra2 (LVD) for external devices on SCSI channel 2. The following sections describe the SCSI configuration guidelines that must be adhered to, so your server operates correctly after installing and connecting SCSI devices.

  • Page 104: Scsi Configuration Guidelines

    SCSI Device Configurations SCSI Configuration Guidelines • The SCSI controller has two buses, Channel 1 and Channel 2, which are typically used as follows: Location Mode SCSI Max. Max. Bus technology Speed Devices Length Internal Single- Wide Ultra 40 Mbytes/s 1.5 m channel 1 ended...

  • Page 105: Tape Drive Configuration Guidelines

    SCSI Device Configurations Tape Drive Configuration Guidelines • Tape drives should be installed in the 5¼-inch drive bays. • A full-height tape drive occupies two half-height 5¼-inch drive bays. • Termination must be removed from SCSI tape devices. Termination is provided by the SCSI adapter and the cable.

  • Page 106: Hot Swap Drive Configuration Guidelines

    SCSI Device Configurations Hot Swap Drive Configuration Guidelines • A maximum of four hot swap drives can be installed and configured in the server. • Hot swap drives must only be installed in the hot swap drive bay. • SCSI ID addressing is fixed on the storage backplane as ID 0, 1, 2, and 3 from top to bottom.
  • Page 107 SCSI Device Configurations DEC01064 Figure 7-1. Model 3220 Storage Backplane Switch Location NOTE: You need to remove the third hot swap drive from the top to gain access to switch SW1.

  • Page 108: Scsi Ids (Model 3220R)

    SCSI Device Configurations SCSI IDs (Model 3220R) The SCSI ID addressing for the DIGITAL Server 3220R is fixed on the storage backplane as shown in Figure 7-2. SCSI ID 0 SCSI ID 1 SCSI ID 2 SCSI ID 3 DEC01436 Figure 7-2.

  • Page 109: Raid Configuration Guidelines

    SCSI Device Configurations RAID Configuration Guidelines • Fault management must be supported and enabled by an optional RAID adapter for disk drive hot swapping. • When adding a RAID adapter to a server that does not have RAID installed, use the RAID software to configure your server for RAID operation. •...

  • Page 110: Cables

    SCSI Device Configurations Cables Your server comes with the following cabling arrangements: • One IDE cable with two connectors (one to the main logic board, the other to an IDE device). • Wide SCSI cable with two connectors connected to the wide SCSI connector on the main logic board and to the bottom 68-pin wide SCSI connector on the storage backplane.

  • Page 111: Installing Storage Devices (Digital Server 3220)

    Installing Storage Devices (DIGITAL Server 3220) Introduction Your DIGITAL Server 3220 has two drive bay areas: • Top drive bay area—This area has one 5¼-inch IDE CD-ROM drive, one 3½- inch diskette drive (both standard) and room for two 5¼-inch half-height SCSI devices or one full-height, 5¼-inch device.
  • Page 112 Installing Storage Devices (DIGITAL Server 3220) 5. Attach the supplied drive brackets to the device. a. Ensure that the tab on the left bracket is up (A, Figure 8-1) and the tab on the right bracket is down. b. Install two screws in the front holes (B, Figure 8-1) and in one rear slot.

  • Page 113: Installing A Half-Height 5¼-Inch Device Into The Top Drive Bay

    Installing Storage Devices (DIGITAL Server 3220) DEC01660-2 Figure 8-1. Installing a Half-Height 5¼-Inch Device Into the Top Drive Bay...

  • Page 114: Installing A Full-Height 5¼-Inch Device Into The Top Drive Bay

    Installing Storage Devices (DIGITAL Server 3220) Installing a Full-Height 5¼-Inch Device into the Top Drive Bay To install a full-height 5¼-inch device into the top drive bay slots, perform the following: 1. Turn off your server. 2. Disconnect all external devices, ac power, and monitor power. 3.

  • Page 115: Installing A Full-Height 5¼-Inch Device Into The Top Drive Bay

    Installing Storage Devices (DIGITAL Server 3220) DEC01660-3 Figure 8-2. Installing a Full-Height 5¼-Inch Device Into the Top Drive Bay...

  • Page 116: Expansion Brackets

    Installing Storage Devices (DIGITAL Server 3220) Expansion Brackets You can install 3½-inch half-height devices in the front access drive bay. If you plan to install a 3½-inch device in a 5¼-inch drive bay slot, you must first install the 3½- inch expansion brackets onto the device, as shown in Figure 8-3.

  • Page 117: Hot-Swap Drive Bay

    Installing Storage Devices (DIGITAL Server 3220) Hot-Swap Drive Bay Hot-swapping allows you to remove or install a hot swap drive while the server remains on-line and active but not accessing the device being swapped. This eliminates interference with the server’s operation. For hot swap drives, you can use the hot-swap method to replace a device providing that the device is not active (green activity LED is off).
  • Page 118 Installing Storage Devices (DIGITAL Server 3220) DEC01058-3 Figure 8-4. Removing a Device from the Hot-Swap Drive Bay...
  • Page 119 Installing Storage Devices (DIGITAL Server 3220) Hot Swap Drive Status Indicators The hot-swap backplane monitors the hot swap drives to identify error conditions or failures. This status is displayed on the LEDs. The left LED displays the device activity status. The right LED is the fault LED. •...

  • Page 120: Installing The External Wide Scsi Cable Assembly

    Installing Storage Devices (DIGITAL Server 3220) Installing the External Wide SCSI Cable Assembly To connect the external wide SCSI cable assembly: 1. Power down the server. 2. Unlock and open the front bezel, loosen the thumbscrews, and remove the side panel. 3.

  • Page 121: Installing The External Wide Scsi Cable Assembly

    Installing Storage Devices (DIGITAL Server 3220) DEC01684-3 Figure 8-5. Installing the External Wide SCSI Cable Assembly 8-11...

  • Page 122: Connecting An External Scsi Storage Box

    Installing Storage Devices (DIGITAL Server 3220) Connecting an External SCSI Storage Box To connect an external SCSI storage box: 1. Power down the server. 2. Remove any terminator from the external wide SCSI connector at the rear of the server. 3.
  • Page 123 Installing Storage Devices (DIGITAL Server 3220) DEC01059 Figure 8-6. Connecting an External SCSI Storage Box 8-13...

  • Page 124: Installing Storage Devices (Digital Server 3220R)

    Installing Storage Devices (DIGITAL Server 3220R) Introduction Your DIGITAL Server 3220R has two drive bay areas: • Front access drive bay area—This area has one 5¼-inch IDE CD-ROM drive, one 3½-inch diskette drive (both standard) and room for two 5¼-inch half-height SCSI devices or one full-height, 5¼-inch device.

  • Page 125: Installing A Half-Height 5¼-Inch Device Into The Front Access Drive Bay

    Installing Storage Devices (DIGITAL Server 3220R) Installing a Half-Height 5¼-Inch Device into the Front Access Drive Bay To install a half-height 5¼-inch device into one of the front access drive bay slots, perform the following: 1. Turn off your server. 2.
  • Page 126 Installing Storage Devices (DIGITAL Server 3220R) DEC01433-5 Figure 9-1. Removing the Diskette Drive...
  • Page 127 Installing Storage Devices (DIGITAL Server 3220R) 8. Remove the bracket from the drive bay (inside, bottom) and attach it to device being installed (see Figure 9-2). 9. Slide the device into the drive bay. 10. Secure the device to the slot using the supplied mounting screws. 11.
  • Page 128 Installing Storage Devices (DIGITAL Server 3220R) DEC01433-2 Figure 9-2. Installing a Half-Height 5¼-Inch Device Into the Front Access Drive Bay...

  • Page 129: Installing A Full-Height 5¼-Inch Device Into The Front Access Drive Bay

    Installing Storage Devices (DIGITAL Server 3220R) Installing a Full-Height 5¼-Inch Device into the Front Access Drive Bay To install a full-height 5¼-inch device into the front access drive bay slots, perform the following: 1. Turn off your server. 2. Remove the front bezel. 3.
  • Page 130 Installing Storage Devices (DIGITAL Server 3220R) DEC01433-3 Figure 9-3. Installing a Full-Height 5¼-Inch Device Into the Front Access Drive Bay...

  • Page 131: Hot-Swap Drive Bay

    Installing Storage Devices (DIGITAL Server 3220R) Expansion Brackets You can install 3½-inch half-height devices in the front access drive bay. If you plan to install a 3½-inch device in a 5¼-inch drive bay slot, you must first install the 3½- inch expansion brackets onto the device, as shown in Figure 8-3.
  • Page 132 Installing Storage Devices (DIGITAL Server 3220R) DEC01433-6 Figure 9-4. Removing the Hot Swap Drive Bay Cage Cover...
  • Page 133 Installing Storage Devices (DIGITAL Server 3220R) 3. Remove the hot swap drive assembly by pulling or grasping the handle, and carefully sliding the assembly out. Do not forcibly remove the hot swap drive assembly. DEC01433-7 Figure 9-5. Removing the Hot Swap Drive and Drive Tray 9-10...
  • Page 134 Installing Storage Devices (DIGITAL Server 3220R) 4. Align the new hot swap drive and drive tray in the appropriate slot and then push in until the a click is heard. This indicates that the hot swap drive is fully seated into the storage backplane (see Figure 9-6). 5.
  • Page 135 Installing Storage Devices (DIGITAL Server 3220R) Hot Swap Drive Status LED Indicators The storage backplane monitors hot swap drive status to identify error conditions or failures. The following list describes each LED. • The top LED (green) is the activity status LED and is on or flashing when the hot swap drive is active.
  • Page 136 Installing Storage Devices (DIGITAL Server 3220R) Hot Swap Drive Status LEDs Activity Status Fault Status LED Drive Present, Power Indication LED (Top) Green (Center) Amber On LED (Bottom) Green Drive is present with power. Flashing Drive is present with power and is being accessed.

  • Page 137: Connecting The External Wide Scsi Cable Assembly

    Installing Storage Devices (DIGITAL Server 3220R) Connecting the External Wide SCSI Cable Assembly To connect the external wide SCSI cable assembly: 1. Power down the server. 2. Remove the front bezel. 3. Remove the screws securing the server to the rack and then slide it out. 4.
  • Page 138 Installing Storage Devices (DIGITAL Server 3220R) DEC01661-2 Figure 9-7. SCSI Knockout Locations 9-15...
  • Page 139 Installing Storage Devices (DIGITAL Server 3220R) 8. Connect the wide SCSI 68-pin unshielded cable connector to the SCSI channel 2 connector on main logic board. (A, Figure 9-8). DEC01661-3 Figure 9-8. Cable Connections 9. Screw the appropriate (wide SCSI 68-pin) external shielded connector to the outside of the knockout panel.
  • Page 140 Installing Storage Devices (DIGITAL Server 3220R) 11. If you are not attaching an external device at this time, attach a terminator to the external wide SCSI connector at the rear of the server. DEC01435 Figure 9-9. Connecting an External SCSI Device 9-17...

  • Page 141: Installing Expansion Boards

    Installing Expansion Boards Introduction This chapter contains the configuration guidelines that must be followed prior to installing ISA or PCI expansion boards as well as detailed installation procedures. The BIOS detects ISA and PCI boot devices and expansion boards. ISA devices have jumpers or switches that determine their bus address.
  • Page 142 Installing Expansion Boards PCI Slot 1 PCI Slot 2 PCI Slot 3 PCI Slot 4 PCI Slot 5 PCI Slot 6 ISA Slot 1 ISA Slot 2 DEC01624-5 PCI slot 6 and ISA slot 1 share an expansion slot at the rear of the server. Only one expansion board can be installed in either one of these slots at any one time.

  • Page 143: Pci Expansion Board Configuration Guidelines

    Installing Expansion Boards PCI Expansion Board Configuration Guidelines When installing expansion boards or other bootable devices, consider the following: • All PCI slots support bus mastering. • PCI expansion boards should be installed starting in PCI slot one. Install a PCI expansion board in the “shared PCI slot”...

  • Page 144: Configuring Pci Expansion Boards Using The Bios Setup Utility

    Installing Expansion Boards Configuring PCI Expansion Boards Using the BIOS Setup Utility When installing PCI expansion boards in your server, the BIOS Setup utility must be run to configure these boards. The BIOS Setup utility then will automatically detect any expansion board during a server boot. The ROM addresses for these PCI expansion boards will be assigned based on the PCI scan order and address availability.

  • Page 145: Server Boot Sequence

    Installing Expansion Boards Server Boot Sequence The server boot sequence is as follows: 1. If the CD-ROM drive is listed as the first boot device in the BIOS, the server boots from the CD-ROM drive. 2. If a bootable CD-ROM is not present, the operating system can boot from either the diskette drive (drive A) or the hard drive (drive C) using the BIOS Setup utility as follows: a.

  • Page 146: Server Scan Sequence

    Installing Expansion Boards Server Scan Sequence If the boot device is neither the CD-ROM drive or the diskette drive, then the operating system will be found on drive C. The location of drive C can be determined as follows: 1. The search for a bootable device begins from a low ROM address to a high ROM address (starting at C8000h through EFFFFh).

  • Page 147: Pci Scan Sequence

    Installing Expansion Boards PCI Scan Sequence The server PCI slot sequence is listed in the following table: Priority Slot Number 1 (Bus 0, device 0Dh) 2 (Bus 0, device 0Eh) Proprietary slot (Bus 0 - ENET: device 0Eh, VGA: device 12h) 3 (Bus N + 1, device 08h) 4 (Bus N + 1, device 09h) 5 (Bus N + 1, device 0Ah)
  • Page 148 Installing Expansion Boards There is an onboard PCI-to-PCI bridge (PPB) attached to bus 0, which bridges to slots 3, 4, 5, and 6. The bus scanning process is in a recursive loop. The following explains this loop: − If the server BIOS detects a PCI-to-PCI bridge chip (PPB) on the current Bus N, the bus number of the PPB is assigned as N + 1.

  • Page 149: Installing Expansion Boards

    Installing Expansion Boards Installing Expansion Boards The following procedure describes how to install ISA and PCI expansion boards. 1. Turn off your server. 2. Remove the appropriate access panel. NOTE: Read and fully understand your optional expansion board's documentation before installing it. 3.
  • Page 150 Installing Expansion Boards Insert the new expansion board into the socket from which the filler plate has been removed, and push the board firmly into place. 6. Secure the expansion board with the screw removed from the filler plate. 7. Replace the appropriate access panel. 8.

  • Page 151: Connecting Scsi And Raid Devices

    Connecting SCSI and RAID Devices Introduction This chapter contains the cabling configurations that must be followed when connecting SCSI and RAID devices. Refer to Chapter 7, “SCSI Device Configurations,” for detailed information on SCSI configuration guidelines. SCSI Cable Configurations The following sections describe the available SCSI cable configurations for your DIGITAL Server.
  • Page 152 Connecting SCSI and RAID Devices 5. Replace the access panel(s). 6. Connect all external devices and then power on your server. 7. Run the SCSI Configuration utility to configure your server. Refer to Chapter 2, “Server Software and Utilities,” and your SCSI documentation for additional configuration information.
  • Page 153 Connecting SCSI and RAID Devices DEC01629-2 Figure 11-1. Wide Ultra SCSI Cable Configuration 11-3...

  • Page 154: Raid Cable Configuration

    Connecting SCSI and RAID Devices RAID Cable Configuration To connect SCSI devices using a RAID adapter, perform the following: NOTE: Your DIGITAL Server also supports two-channel and three-channel RAID adapters. Contact your DIGITAL sales representative for more information. 1. Power down the server. 2.
  • Page 155 Connecting SCSI and RAID Devices Figure 11-2 Component Legend Cable terminator SCSI tape drive IDE CD-ROM drive 68-pin SCSI connector to storage backplane (RAID channel 0) Storage backplane RAID adapter channel 0 connector External connector RAID adapter channel 0 External connector RAID adapter channel 1 68-pin SCSI cable to SCSI knockout External terminator SCSI channel 2 connector...
  • Page 156 Connecting SCSI and RAID Devices DEC01628-2 Figure 11-2. RAID Cable Configuration 11-6...

  • Page 157: Server Security Features

    Server Security Features Introduction Server security is important to prevent theft or accidental loss of software and hardware. The DIGITAL Servers 3220/3220R provide the following levels of physical security: • Hold-down bar at the rear of the chassis (model 3220 only). •...

  • Page 158: Hold-Down Bar (Model 3220)

    Server Security Features Hold-Down Bar (Model 3220) At the rear of the DIGITAL Server 3220 chassis on the bottom is a rectangular hold- down bar that pulls out. You can use this bar to secure the server to the floor or to a desk using a locking cable.

  • Page 159: Front-Access Security Door And Front Bezel Lock (Model 3220)

    Server Security Features Front-Access Security Door and Front Bezel Lock (Model 3220) The DIGITAL Server 3220 has a three-way keylock used to prevent unauthorized access to the front-access security door and front bezel. To open the front-access security door, insert the key into the keylock at the top position, depress and turn the key clockwise to the first unlock position (45°).

  • Page 160: Supervisor Password

    Server Security Features Supervisor Password Your server has password protection that you can set to prevent unauthorized access to your server files. If you set a supervisor password, you will be prompted to enter it prior to accessing the BIOS Setup utility. If “Password On Boot” is enabled, you will be prompted to enter a password before your operating system boots.

  • Page 161: Additional Security Features

    Server Security Features Additional Security Features Additional server security features are available as options in the BIOS Setup utility and through main logic board switch settings. The BIOS Setup utility includes the following setup options to improve server security: • Sign On Banner ...

  • Page 162: Troubleshooting

    Troubleshooting Introduction This chapter provides initial troubleshooting procedures. The tables that follow list specific problems, probable causes, and recommended actions to take if your server fails. Tables include: • Server Troubleshooting • Disk Drive Troubleshooting • Hot Swap Drive Troubleshooting •...

  • Page 163: Initial Troubleshooting

    Troubleshooting Initial Troubleshooting Follow these general procedures to troubleshoot your DIGITAL Server. • Record all configuration information and have it readily available. • Turn off your server, wait until all disk drives completely spin down, and then turn it back on. Refer to Appendix A, “Technical Specifications,”...

  • Page 164: When To Use The Diagnostics

    Troubleshooting • Run the SCSI or RAID configuration if you have problems after connecting devices. Refer to Chapter 2, “Server Software and Utilities,” for additional information. • Contact DIGITAL Services for software or hardware related problems. NOTE: If you need to return a failed component, pack it in its original container and return it to DIGITAL for service.

  • Page 165: Running The Diagnostics

    Troubleshooting Running the Diagnostics To run the AMIDiag base package (Emergency Mode diskette) from a diskette, follow this procedure: 1. Insert the diskette labeled “For Emergency Use” in drive A and then boot the server. 2. Use the arrow keys to highlight the desired test. 3.

  • Page 166: Running Digital Vendor Extended Tests

    Troubleshooting Running DIGITAL Vendor Extended Tests To run DIGITAL Vendor Extended Tests from a diskette: 1. Insert the DIGITAL Vendor Extended Tests diskette for the selected device and then boot the server or type A:\DMENU. 2. Select the desired test. Each diskette has a README.TXT file with a list of devices that can be tested and additional information about each diagnostic.

  • Page 167: Server Troubleshooting

    Troubleshooting Server Troubleshooting Problem Possible Cause Action No response when the Server is not plugged in. Turn off the server, plug it in, and server is turned on. then turn it back on again. No power at the power Use another power source. source.
  • Page 168 Troubleshooting Problem Possible Cause Action Power is on, but there is no Incorrect video drivers Install the correct video drivers. screen display. installed. Video controller has failed. Contact your authorized service provider. Monitor has failed. Replace monitor or contact your authorized service provider.
  • Page 169 Troubleshooting Problem Possible Cause Action Server operates incorrectly Expansion board installed Remove expansion board and after installing optional incorrectly. reinstall. expansion board. IRQ conflict. Run System Management <F3> to check <PCI> status of IRQ assignments. Refer to Chapter 2 and Appendix C. Expansion board has failed.

  • Page 170: Disk Drive Troubleshooting

    Troubleshooting Problem Possible Cause Action No response to Keyboard might be password Enter the keyboard password. keyboard protected by a local or remote commands. control program. Keyboard is not connected. Power down the server and connect the keyboard. Keyboard is connected to the Power down the server and connect the mouse port.
  • Page 171 Troubleshooting Server does not SCSI ID conflicts. Refer to the supplied kit installation recognize an internal instructions and to the storage SCSI device. backplane switch configuration in Chapter 7. Termination not removed from Remove termination. Refer to the the SCSI device. supplied kit installation instructions.
  • Page 172 Troubleshooting Problem Possible Cause Action Server does not SCSI device jumpers Refer to the supplied kit installation recognize an external incorrectly set. instructions. SCSI device. SCSI ID conflicts. Refer to the supplied kit installation instructions and to the storage backplane switch configuration in Chapter 7.
  • Page 173 Troubleshooting Problem Possible Cause Action Server does not boot Drive not formatted. Format the drive. from an internal drive. CAUTION: Formatting the drive will destroy all data on the drive. SCSI device drivers not installed Properly install all required SCSI or incorrectly installed on the device drivers.

  • Page 174: Hot Swap Drive Troubleshooting (Model 3220)

    Troubleshooting Hot Swap Drive Troubleshooting (Model 3220) Problem Possible Cause Action Drive fault LED lit. Drive failed. Replace hot swap drive. Drive activity and fault Drive is hung or has failed. Replace hot swap drive. LEDs lit. Drive fault LED flashing. Drive is in recovery mode Allow the drive array to build or fully or has failed and is spinning...

  • Page 175: Tape Drive Troubleshooting

    Troubleshooting Tape Drive Troubleshooting Problem Possible Cause Action Tape will not load. Tape inserted incorrectly. Insert the tape with the arrow on the cassette pointing towards the drive. Cannot write data to a Tape write-protected. Slide the write-protect tab on the tape.

  • Page 176: Monitor Troubleshooting

    Troubleshooting Monitor Troubleshooting Problem Possible Cause Action Monitor power indicator is not Monitor is turned off. Turn on the monitor. Power cord is not connected. Connect power cord to the server. No power at wall outlet. Use another outlet. Power indicator is defective. Contact your authorized service provider.

  • Page 177: Cd-Rom Troubleshooting

    Troubleshooting CD-ROM Troubleshooting Problem Possible Cause Action Cannot access the CD- Device drivers not Install correct device drivers. ROM drive. Error installed. message reading drive x. No disc in the CD-ROM Insert a disc. drive. On the CD-ROM drive, Change master/slave switch slave jumper selected jumper to master.

  • Page 178: Diskette Drive Troubleshooting

    Troubleshooting Diskette Drive Troubleshooting Problem Possible Cause Action Target diskette drive Diskette is not formatted. Format the diskette. cannot read or write information. Diskette is worn or damaged. Try another diskette. Diskette is write-protected. Slide the write-protect switch so the hole is not visible.

  • Page 179: Raid Troubleshooting Hot Swap Drives

    Troubleshooting RAID Troubleshooting Hot Swap Drives Problem Possible Cause Action Replaced drive does not Drive not seen by RAID Manually rebuild the drive. spin up to speed. host adapter. Remove the drive, wait 20 seconds, reinsert drive. Wait one minute and then rebuild the drive.

  • Page 180: Flash Bios Troubleshooting

    Troubleshooting Flash BIOS Troubleshooting Problem Possible Cause Action Cannot flash the server’s Main logic board switch Make sure main logic board switch BIOS settings incorrectly set. SW1-2 “Recovery Mode” is set to Recovery and SW1-1 “BIOS Protection” is set to Normal. Refer to Appendix A for switch locations.

  • Page 181: Technical Specifications

    Technical Specifications Introduction This appendix provides the following technical characteristics for your server: • Server specifications • ISA expansion slots • PCI expansion slots • Power supply input power requirements • Power supply output specifications • Power cord requirements • Environment features •...

  • Page 182: Server Specifications

    Technical Specifications Server Specifications The following sections list the server performance, dimensions and environmental specifications. DIGITAL Server 3220/3220R Performance Specifications Attributes Specification Bus clock 8.33 MHz 33 MHz Data I/O 8-bit and 16-bit 32-bit Memory 168-pin, 72-bit registered SDRAM DIMMs with 100 MHz bus speed.

  • Page 183: Digital Server 3220 Dimensions

    Technical Specifications DIGITAL Server 3220 Dimensions Dimension Specification Width 215 mm (8.5 in.) Length (without bezel) 482,6 mm (19 in.) Length (with bezel) 540 mm (21.2 in.) Height 630 mm (24.8 in.) Weight (no expansion boards) 22,6 kg (50 lb.) DIGITAL Server 3220R Dimensions Dimension Specification...

  • Page 184: Environmental Specifications

    Technical Specifications Environmental Specifications Attributes Specification Operating temperature 10°C to 35°C (50°F to 95°F) Storage temperature -20°C to 65°C (-4°F to 149°F) Operating humidity 20% to 80% relative humidity, (noncondensing) maximum wet bulb 35°C (95°F) Storage humidity 10% to 90% relative humidity, (noncondensing) maximum wet bulb 65°C (149°F) Altitude...

  • Page 185: Power Supply Input Power Requirements

    Technical Specifications Power Supply Input Power Requirements The 300 W power supply provides five dc voltages: +12 V dc, -12 V dc, +5 V dc, -5 V dc, and 3.3 V dc. The following table lists the input power requirements. Rated Maximum Rated...

  • Page 186: Environmental Features

    Class I ODS, as defined in Title VI, section 611 of the clean air act amendments of 1990. Use of asbestos Digital Equipment Corporation does not use asbestos in any form in the manufacturing of its products. Recycled paper in...

  • Page 187: Acoustic Levels

    Technical Specifications Acoustic Levels Declared values as per ISO 9296 and ISO 7779: Sound Power Level Sound Pressure Level , dBA (Bystander positions) Product Idle Operate Idle Operate DIGITAL Server 3220/3225 with 0 x HDD with 1 x HDD DIGITAL Server 3220R/3225R with 0 x HDD with 1 x HDD...

  • Page 188: Main Logic Board Switch Settings

    Technical Specifications Main Logic Board Switch Settings The following table lists the main logic board switch settings and factory-default settings. Figure A-1 shows the switch locations. CAUTION: Do not touch any electronic component unless you are safely grounded. Wear a grounded wrist strap or touch an exposed metal part of the server chassis.
  • Page 189 Technical Specifications DEC01624-6 Figure A-1. Main Logic Board Switch Locations...

  • Page 190: Processor Module Switch Settings

    Technical Specifications Processor Module Switch Settings The following table lists the switch settings of various processor speeds and does not indicate processor availability. The switches are set correctly for the processor that came with the server you purchased. You only need to change the processor switch settings, that is SW1, should you upgrade to another processor.
  • Page 191 Technical Specifications DEC01638-2 Figure A-2. Processor Module Switch Settings A-11...

  • Page 192: Server Fault Status

    Technical Specifications Server Fault Status Description Server Fault LED Indicators LED4 LED3 LED2 LED1 No power, server ready, power ON default Shutdown, fan fault Shutdown, over temperature Shutdown, voltage fault Processor slot 1 terminator not installed Main logic board POST failure Boot strap processor failure Processor slot 2 terminator not installed DIMM 1 fault...

  • Page 193: Post Messages

    Technical Specifications POST Messages The following table lists the messages, both normal and error, that will display on the server’s monitor during POST and any beeps that might sound when an error occurs. POST/Boot Codes POST Code Descriptions Count Down Beep Codes Code BIOS ROM checksum...

  • Page 194: Processor Module Voltage And Temperature Ranges

    Technical Specifications POST Code Descriptions Count Down Code Beep Codes Initialize onboard super I/O Initialize mouse Testing diskette drive controller Testing hard disk controller Searching the other processor Option ROM checksum error Enabling IRQs Setting time of day POST error found Ready to boot Count down codes are displayed on your server’s monitor.

  • Page 195: Processor Voltage Range (V Ccp

    Technical Specifications Processor Voltage Range (V ccp ) V ccp ± 7% Power Good +10% Shutdown -10% Hardware Bad Range Value Value 1.80V 1.6740 ~ 1.9260V > +1.980V < +1.620V 1.85V 1.7205 ~ 1.9795V > +2.035V < +1.665V 1.90V 1.7670 ~ 2.0330V >...

  • Page 196: Processor Temperature Sensing

    Technical Specifications Processor Temperature Sensing Description Possible Failures Result Temperature The temperature exceeds Displays an error message and 85 °C (185 °F) warning beep. Server shuts down after five minutes. The temperature exceeds Server immediateily shuts down. 90 °C (194 °F) A-16...

  • Page 197: Device Mapping

    Device Mapping Introduction This appendix provides a series of tables listing map and address information related to server memory and various main logic board devices (such as keyboard controller and interrupt controller). Your server memory and address locations are allocated at the factory to operate within a standard environment.

  • Page 198: Processor Memory Address Map

    Device Mapping Processor Memory Address Map Address Range Function Size 00000 to 9FFFF Main memory 640 KB A0000 to BFFFF PCI/ISA video buffer memory 128 KB C0000 to C7FFF Video memory BIOS 32 KB C8000 to DFFFF PCI/ISA expansion board BIOS and 96 KB buffer memory E0000 to EFFFF...

  • Page 199: I/O Address Map

    Device Mapping I/O Address Map Range (hexadecimal) Function 060, 064 Keyboard/mouse controller 0F0 to 0FF Math co-processor 1F0 to 1F7 IDE controller (if enabled) 278 to 27F LPT2 (if enabled) COM4 (if enabled) COM2 (if enabled) 378 to 37F LPT1 (if enabled) 3BC to 3BE LPT3 (if enabled) COM3 (if enabled)

  • Page 200: Server Interrupt Levels

    Device Mapping Server Interrupt Levels Interrupt Number Interrupt Source IRQ1 Keyboard controller IRQ3 COM2, COM4 (if enabled) IRQ4 COM1, COM3 (if enabled) IRQ6 Diskette controller (if enabled) IRQ7 LPT1, LPT2, LPT3 (if enabled) IRQ10 COM2, COM4 (if enabled) IRQ11 COM1, COM3 (if enabled) IRQ12 Mouse interrupt IRQ13...

  • Page 201: Bios Setup Utility Features

    BIOS Setup Utility Features Introduction After entering the BIOS Setup utility, you can edit a variety of resources and configure your server for the most optimized condition. The menu items in the BIOS Setup utility, listed as menu pages below, provide the necessary options to configure your server.

  • Page 202: Bios Setup (F2

    BIOS Setup Utility Features BIOS Setup (F2) This section provides example tables and displays for the BIOS Setup utility. Main Menu Fields Settings Comments Current time System time Displays the current time. Current date System date Displays the current date. Disabled Diskette A Sets the size and density of the diskette drive.
  • Page 203 BIOS Setup Utility Features Menu Fields Settings Comments F00000h, 512 KB Sets the memory hole at address F00000 with 512 KB memory available. Compatibility Extended memory Select the BIOS report mechanism for the amount of Non-compatibility report external memory. Select Compatibility when using a conventional operating system.
  • Page 204 BIOS Setup Utility Features Menu Fields Settings Comments Enabled LBA mode control Enables the use of logic block addressing instead of Disabled cylinders, heads, and sectors. Enabled 32-bit I/O Enables 32-bit IDE. Disabled Transfer mode standard Standard Select the method for optium data transfer. Fast PIO 1 Fast PIO 2 Fast PIO 3...
  • Page 205 BIOS Setup Utility Features Menu Fields Settings Comments Cache and Shadow: [submenu] L1 cache Enabled Always set to Enabled. Not selectable. L2 cache Enabled Enables the processor's internal L2 cache. Disabled System BIOS shadow Enabled Always set to Enabled. Not selectable. System BIOS cache Enabled Enables the server BIOS to be cached in the internal...
  • Page 206 BIOS Setup Utility Features Menu Fields Settings Comments Keyboard Features: [submenu] NumLock Auto Turns NumLock on or off each time the server boots. If Auto is selected, the server will turn on NumLock if it detects a numeric keypad. Key click Disabled Enables or disables the audible key click feature.

  • Page 207: Advanced

    BIOS Setup Utility Features Advanced Menu Fields Settings Comments [submenu] Integrated Peripherals Press [Enter] to display fields. [submenu] Advanced Chipset Press [Enter] to display fields. Control [submenu] PCI Configuration Press [Enter] to display fields. Plug & Play O/S Select Yes if using a Plug & Play operating system; otherwise, select No.
  • Page 208 BIOS Setup Utility Features Menu Fields Settings Comments Enabled System monitoring Enables or disables the 8031 warning beep. Disabled warning beep Integrated Peripherals: [submenu] Disabled PS/2 mouse Enables, disables, or auto detects the mouse port. Enabled Auto detect Disabled Local bus IDE adapter Enables or disables the local bus IDE adapter.
  • Page 209 BIOS Setup Utility Features Menu Fields Settings Comments Disabled Serial port B Enables, disables, or auto detects an available Enabled address and IRQ for serial port B. Auto Choosing Disabled makes serial port B unusable. Choosing Auto automatically configures COM2 to address = 2F8h and IRQ = 3 if they are available.
  • Page 210 BIOS Setup Utility Features Menu Fields Settings Comments If Enabled is selected, the Base I/O address: information at the right will appear. Interrupt: IRQ5 IRQ7 Parallel port mode Sets the onboard parallel port modefor the Enable and Auto settings. Output only Standard printer connection.
  • Page 211 BIOS Setup Utility Features Menu Fields Settings Comments Enabled Integrated PCI Ethernet Enables or disables the onboard Ethernet Disabled controller. Integrated PCI SCSI Enabled Enables or disables the onboard SCSI controller. Disabled Advanced Chipset Control: [submenu] Disabled APIC & MP table Configures the MP specification revision level.
  • Page 212 BIOS Setup Utility Features Menu Fields Settings Comments PCI/PNP ISA UMB Region Exclusion: [submenu] C800 - CBFF Available Reserves a specific block of upper memory for Reserved CC00 - CFFF use by legacy ISA devices. D000 - D3FF D400 - D7FF D800 - DBFF DC00 - DFFF PCI/PNP ISA IRQ Resource Exclusion: [submenu]...

  • Page 213: Security Options

    BIOS Setup Utility Features Security Options Menu Fields Settings Comments Set supervisor Press [Enter]. Allows a supervisor password to be set. password The supervisor password must be set if a user password is to be used. NOTE: Entering Setup with a supervisor password provides full access to all BIOS Setup utility menus.
  • Page 214 BIOS Setup Utility Features Menu Fields Settings Comments Supervisor Diskette access Controls who might have access to diskette drives. User If Supervisor is selected, access to the diskette drive is limited to the supervisor, who must enter a password. If User is selected, the diskette drive is accessed by entering either the supervisor or the user password.

  • Page 215: Boot

    BIOS Setup Utility Features Boot Menu Fields Settings Comments Enabled Floppy check Enabled permits verification of FDD type at boot. Disabled Disabled prevents FDD verification and speeds up the boot process. Setup prompt Enabled Enables or disables the <F2> setup prompt each Disabled time the server boots.

  • Page 216: System Management (F3

    BIOS Setup Utility Features System Management (F3) This section provides example tables and displays for each System Management utility. Summary  System Summary Menu Fields Settings Comments 350 MHz PII, Processor 1 Indicates processor speed, installed status, cache L1/L2=, ID= size, and ID number.
  • Page 217 BIOS Setup Utility Features Environment  Environment Monitoring and Summary Menu Fields Settings Comments Processor 1 status No problem. Processor 2 status No problem. 43 °C Processor 1 temperature Actual temperature. 34 °C Processor 2 temperature Actual temperature. 2.01 V Processor 1 VRM 2.0 V VRM voltage.
  • Page 218 BIOS Setup Utility Features Memory  Memory Slots Information Slot Type Size Speed Status Bank 0 SDRAM 10 ns Bank 1 SDRAM 10 ns Bank 2 SDRAM 10 ns Bank 3 SDRAM 10 ns DEC01593 ECC here indicates that one bit error correction occurred. POST ...
  • Page 219 BIOS Setup Utility Features MLB  Main Logic Board Asset Number Management Assembly: Main Logic Board Asset#: 2224Z Part#: 54-25442-01 Revision: AX01 Serial#: TA2544679 Artwork#: DEC01595 CPU  Processor Module Asset Number Management Assembly: Processor Module Asset#: 2224Z Part#: 54-xxxxx-xx Revision: AX01 Serial#:...

  • Page 220: Caring For Your Server

    Caring For Your Server Introduction This appendix describes how to: • Clean the outside of the server • Clean the monitor screen • Clean the mouse • Pack and move the server CAUTION: Make sure you turn off the server and disconnect any external devices before doing any cleaning.

  • Page 221: Cleaning The Server

    Caring For Your Server Cleaning the Server Clean the outside of the server periodically with a soft cloth. Use a cloth lightly moistened with a mild detergent solution. Do not use solvents or abrasive cleaners. Cleaning the Screen If the monitor screen gets dirty, clean it with a sponge or chamois cloth lightly dampened with a glass cleaning solution.

  • Page 222: Moving The Server

    Caring For Your Server Moving the Server Perform the following steps before shipping or moving the server: 1. Back up all files stored on all hard disk drives. 2. Turn off the server. 3. Disconnect the power cord from the outlet and the back of the server. 4.

  • Page 223: Index

    Index audience · ix caring for your server · D-1 changing I/O port settings · 2-7 checking system management parameters · 2-15 cleaning monitor screen · D-2 BIOS setup utility · 2-2 server · D-2 accessing · 2-4 cleaning the mouse · D-2 changing boot sequence ·...
  • Page 224 Index device expansion brackets features installing · 8-6 environmental · A-6 device mapping · B-1 forgetting your password · 12-4 I/O address · B-3 front view PCI configuration space address · B-4 server · 3-12 processor memory address · B-2 front-access security door and front bezel diagnostics security lock ·...
  • Page 225 Index installing external wide SCSI cable assembly · 8-10, 9-14 installing server at a new location · D-3 obtaining information interrupt levels using server management · 4-2, 4-4 server · B-4 ISA/EISA expansion boards configuration guidelines · 10-1 ISA/EISA/PCI expansion boards removing metal filler plate ·...
  • Page 226 Index left side view) · 3-14 main logic board components · 3-20 main logic board connectors · 3-18 Quick Launch moving · D-3 purpose · 2-2 packing · D-3 PCI scan sequence · 10-7 power cord requirements · A-5 processor module components and connectors ·...
  • Page 227 Index hot swap drive · 8-9 Flash BIOS · 13-19 status LED indicatiors hot swap drive (model 3220) · 13-13 hot swap drive (model 3220R) · 13-13 hot swap drive · 9-12 supervisor password · 12-4 initial · 13-2 system management menu fields monitor ·...

This manual is also suitable for:

Digital server 3220r series

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