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Epson Stylus Pro 7710 Service Manual

Epson Stylus Pro 7710 Service Manual

Large format color inkjet printer
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Table of Contents
SERVICE MANUAL
Large Format Color Inkjet Printer
Epson Stylus Pro 7700
Epson Stylus Pro 7710
Epson Stylus Pro 7900
Epson Stylus Pro 7910
Epson Stylus Pro 9700
Epson Stylus Pro 9710
Epson Stylus Pro 9900
Epson Stylus Pro 9910
SEIJ08005

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Summary of Contents for Epson Stylus Pro 7710

  • Page 1 SERVICE MANUAL Large Format Color Inkjet Printer Epson Stylus Pro 7700 Epson Stylus Pro 7710 Epson Stylus Pro 7900 Epson Stylus Pro 7910 Epson Stylus Pro 9700 Epson Stylus Pro 9710 Epson Stylus Pro 9900 Epson Stylus Pro 9910 Confidential...
  • Page 2 2. MAKE CERTAIN THAT THE SOURCE VOLTAGES IS THE SAME AS THE RATED VOLTAGE, LISTED ON THE SERIAL NUMBER/RATING PLATE. IF THE EPSON PRODUCT HAS A PRIMARY AC RATING DIFFERENT FROM AVAILABLE POWER SOURCE, DO NOT CONNECT IT TO THE POWER SOURCE.
  • Page 3: Chapter 1 Product Description

    Provides Epson-approved methods for adjustment. CHAPTER 6.MAINTENANCE Provides preventive maintenance procedures and the lists of Epson- May indicate an operating or maintenance procedure, practice or approved lubricants and adhesives required for servicing the product. condition that is necessary to accomplish a task efficiently. It may also CHAPTER 7.APPENDIX...
  • Page 4 Date of Issue Description October 20, 2008 First release November 25, 2008 Full-fledged revision March 27, 2009 Full-fledged revision • Full-fledged revision September 18, 2009 • Added Epson Stylus Pro 7700/Epson Stylus Pro 7710/Epson Stylus Pro 9700/Epson Stylus Pro 9710. Confidential...
  • Page 5: Table Of Contents

    Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D Contents Chapter 1 PRODUCT DESCRIPTION Chapter 2 OPERATING PRINCIPLES 1.1 Product Description .................... 10 2.1 Main Body ......................68 2.1.1 Housing ...................... 68 1.2 Basic Specifications .................... 13 2.1.2 Electric Circuit Components ..............69 1.2.1 Basic Specifications ...................
  • Page 6 Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D Chapter 4 DISASSEMBLY & ASSEMBLY 5.4.4 Printhead Slant Adjustment (CR) ............309 5.4.5 Printhead Slant Adjustment (PF) ............. 312 4.1 Overview ......................117 5.4.6 Auto Uni-D Adjustment ................314 4.1.1 Precautions ....................117 5.4.7 Auto Bi-D Adjustment ................315 4.1.2 Orientation Definition ................
  • Page 7 7.1.2 Auto Take-up Reel ................... 394 7.1.3 SpectroProofer ..................394 7.2 Panel Menu Map ....................395 7.2.1 Epson Stylus Pro 7900/7910/9900/9910 ..........395 7.2.2 Epson Stylus Pro 7700/7710/9700/9710 ..........398 7.3 Part names used in this manual ................ 401 7.4 Parts List ......................403 7.5 Exploded Diagram ....................
  • Page 8: Product Description

    C H A P T E R PRODUCT DESCRIPTION Confidential...
  • Page 9 Achieves high quality printing with 11 colors of ink, resolution of up to 2880 x depending on media type. 1440 dpi, and variable dot sizes (minimal 3.5 picoliter) For Epson Stylus Pro 7700/7710/9700/9710, the ink consists of 5 colors. Table 1-1. Ink Colors (Epson Stylus Pro 7900/7910/9900/9910) Lower running cost...
  • Page 10 Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D Options The following options are available. Auto Take-up Reel (Epson Stylus Pro 9700/9710/9900/9910 only) Winds the roll paper automatically SpectroProofer Enables color measurement after printing PRODUCT DESCRIPTION Product Description Confidential...
  • Page 11 Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D SpectroProofer (Option) Mounting the SpectroProofer equipped with the drying function makes automatic color measurement after printing available. Full-fledged spectrophotometer realizes high precision color measurement. Selectable from specifications with/without the UV filter, which enables the users to configure colorimetric system adjusted with their workflow Cooling fans for drying ink stabilizes color in less than 2 minutes.
  • Page 12: Basic Specifications

    Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D 1.2 Basic Specifications 1.2.2 Electric Specifications Specification 1.2.1 Basic Specifications Item Epson Stylus Pro 9700/9710/ Epson Stylus Pro 7700/7710/ 9900/9910 7900/7910 Specification Rated voltage 100 to 240 VAC Item Epson Stylus Pro 7900/7910/ Epson Stylus Pro 7700/7710/...
  • Page 13: Ink Specifications

    Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D 1.2.3 Ink Specifications 1.2.4 General Specifications Specification Item Specification Item Operating: 10 to 35 °C Epson Stylus Pro 7900/7910/ Epson Stylus Pro 7700/7710/ 9900/9910 9700/9710 Storage (before unpacked): -20 to 60 °C Temperature (within 120 hours under 60 °C, and within 1 month under 40 °C)
  • Page 14: Reliability/Durability

    RTC backup battery* 5 years or longer Approx. 20,000 pages (reference value) Approx. 20,000 pages (reference value) Pump Cap motor (Super B0 size /EPSON paper/Quality mode/Continuous printing/ (Super A1 size /EPSON paper/Quality mode/Continuous printing/ 720x720 dpi) 720x720 dpi) Parts life CR motor*, Drive pulley*, Carriage unit*, Approx.
  • Page 15: Auto Take-Up Reel Unit

    Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D 1.2.6 Auto Take-up Reel Unit Item Specifiied values Paper Width 406 to 1,118 mm 2-inch core: 1.3 to 40 m Paper length 3-inch core: 1.6 to 30.5 m Rotation speed Max. 40 rpm Weight 6.9 kg...
  • Page 16: Printing Specifications

    Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D 1.3 Printing Specifications Item Specification Plain paper, recycled paper: 0.08 to 0.11 mm (Weight: 64 to 90 g/m2) Paper thickness 1.3.1 Paper Feed Specifications Others: 0.08 to 0.50 mm 10 inches, 300 mm, 13 inches (Super A3), 16 inches, 17...
  • Page 17 Borderless printing can be made on commercially available paper, however, note that the availability is restricted by the paper size. *2: Not supported for Epson Stylus Pro 7700/7710/7900/7910. *3: Auto Take-up Reel Unit is used. (only Pro 9700/9710/9900/9910) *4: When using the tensioner included in the Auto Take-up Reel Unit of Pro 9700/9710/9900/9910.
  • Page 18 • Matte Black: --- 406mm 16" Premium Premium Luster Photo 508mm 20" 0.27mm 3" Standard Photo Paper Luster Photo • Photo Black: Epson Stylus Pro Paper (260) Paper (260) 7700_7710_9700_9710 610mm 24" PremiumLusterPhotoPaper260.icc 914mm* 36"* • Matte Black: --- 1118mm* 44"* 406mm 16"...
  • Page 19 24" Premium • Matte Black: --- Premium Semigloss Semigloss 0.18mm 2" Standard Photo Paper 914mm* 36"* • Photo Black: Epson Stylus Photo Paper (170) Photo Paper Pro7700_7710_9700_9710 (170) PremiumSemiglossPhotoPaper170.icc 1118mm* 44"* • Matte Black: --- 330mm 13" • Photo Black: Pro9900_7900 EpsonProofingPaperWhiteSemimatte.icc...
  • Page 20 • Matte Black: Pro9900_7900 EnhancedSyntheticPaper.icc Enhanced Enhanced Synthetic 0.12mm 2" Higher Others Synthetic • Photo Black: --- Paper Paper • Matte lack: Epson Stylus 1118mm* 44"* Pro7700_7710_9700_9710 EbhancedSynthetic Paper.icc • Photo Black: --- 610mm 24" • Matte Black: Pro9900_7900 Enhanced EnhancedAdhesiveSyntheticPaper.icc Enhanced Adhesive Adhesive 0.17mm...
  • Page 21 24" EnhancedMattePaper_MK.icc Enhanced Enhanced Matte Paper 0.25mm 3" Standard Matte Paper Matte Paper 914mm* 36"* • Photo Black: --- • Matte Black: Epson Stylus Pro7700_7710_9700_9710 1118mm* 44"* EnhancedMattePosterBoard.icc 432mm 17" • Photo Black: --- • Matte Black: 610mm 24" Pro9900_7900SingleweightMattePaper.icc...
  • Page 22 Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D Table 1-3. Designated Roll Paper List Applied Size Take-up* model ICC Profile Roll Borderless Auto Black Core Name Thickness Upper: Pro7900/7910/9900/9910 Driver Setting Paper Print Diameter Tension Lower:Pro7700/7710/9700/9710 Forward Backward inch 432mm 17" • Photo Black: Pro9900_7900 UltraSmoothFineArtPaper_PK.icc...
  • Page 23 Borderless printing on the borderless printing available paper (OK) may result in drop in print quality or fail to produce complete borderless (white margins may appear) due to expanding of the paper. Borderless printing can be made on commercially available paper, however, note that the availability is restricted by the paper size. *2: Not supported for Epson Stylus Pro 7700/7710. Table 1-4. Designated Cut Sheet List...
  • Page 24 Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D Table 1-4. Designated Cut Sheet List Applied model ICC Profile Borderless Name Size Thickness Upper: Pro7900/7910/9900/9910 Driver Setting Black Ink Print Lower: Pro7700/7710/9700/9710 • Photo Black: Super A3/B Pro9900_7900PremiumLusterPhotoPaper.icc • Matte Black: --- ✔...
  • Page 25 Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D Table 1-4. Designated Cut Sheet List Applied model ICC Profile Borderless Name Size Thickness Upper: Pro7900/7910/9900/9910 Driver Setting Black Ink Print Lower: Pro7700/7710/9700/9710 • Photo Black: Super A3 Pro9900_7900PhotoQualityInkJetPaper.icc ✔ • Matte Black: --- Photo Quality ✔...
  • Page 26 Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D Table 1-4. Designated Cut Sheet List Applied model ICC Profile Borderless Name Size Thickness Upper: Pro7900/7910/9900/9910 Driver Setting Black Ink Print Lower: Pro7700/7710/9700/9710 • Photo Black: Pro9900_7900TexturedFineArtPaper_PK.icc 24" x 30" • Matte Black: Textured Fine Pro9900_7900TexturedFineArtPaper_MK.icc...
  • Page 27: Printable Area

    When paper length longer than the above is required, select the "Roll Paper (Banner)". The printer driver allows the setting if the application used for the data supports the length. Epson Stylus Pro 9700/9710/9900/9910: 406 to 1118 mm Epson Stylus Pro 7700/7710/7900/7910: 406 to 610 mm...
  • Page 28: Borderless Printing Specification

    Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D 1.3.4 Borderless Printing Specification Table 1-5. Borderless Printing Mode Driver Setting Printer Operation Remarks AVAILABLE PAPER TYPE Prints an image bleeding it off • Printing is interrupted for cutting off the top the all edges of paper.
  • Page 29: Cutting Of Roll Paper

    Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D 1.3.5 Cutting of Roll Paper HOW TO CUT The printer offers two ways of cutting for roll paper. Auto cut The printer automatically cuts paper with the built-in cutter each time a page is...
  • Page 30: Hardware Specifications

    Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D 1.4 Hardware Specifications OPTIONS This section provides the printer dimensions and shows the main components. <Mounter> 1.4.1 Dimensions and Weight MAIN UNIT 267 mm Pro 9900/Pro 9910: 1,295 mm Pro 7900/Pro 7910: 787 mm 199 mm <Color Measurement Device>...
  • Page 31: Part Names

    Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D 1.4.2 Part Names OPTIONS MAIN UNIT Movable Unit Adapter Holder Roll Paper Cover Control Panel Control Box Ink Cover Drive Unit Ink Cover Figure 1-6. Part Names (Auto Take-up Reel Unit) Manual Box Front Cover...
  • Page 32: Option Correspondence Table

    Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D 1.4.3 Option Correspondence Table Handle Model Auto Take-up Reel Unit SpectroProofer 24” SpectroProofer 44” Cover Handle Pro 9900/ Supported Not supported Supported Pro 9910 Pro 7900/ Not supported Supported Not supported Pro 7910 Pro 9700/...
  • Page 33 Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D 1.5 Control Panel BUTTONS [Paper Feed [Paper Secure] (reverse)] button button [Power] button [OK] button [Menu] button [Paper Source] [Paper Cut] [Pause/Reset] button button button [Paper Feed [Ink Cover Open] (forward)] button button Epson Stylus Pro 7900/7910/9900/9910...
  • Page 34 Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D BUTTONS NOTE *1 : Epson Stylus Pro 7900/7910/9900/9910 only. *2 : Epson Stylus Pro 7700/7710/9700/9710 only. Function Button Name When pressed normally When pressed down for 3 sec. For panel setting [Power] Turns the printer On or Off.
  • Page 35 Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D Function Button Name When pressed normally When pressed down for 3 sec. For panel setting • Changes the paper type when idling, waiting for the feeding trigger or when such errors occurred as: paper released error, front cover open error, paper cut error, paper skew error,...
  • Page 36 The installed ink cartridge is nearly expended. The printer is ready to print data. NOTE: The figure is for Epson Stylus Pro 7900/7910/9900/9910. • The printer is in the Menu mode or pause mode. • The printer has an error.
  • Page 37 LCD Display When the selected registered number in "Paper Number" is displayed, the display is as follows: Epson Stylus Pro 7900/7910/9900/9910's case: This setting is not displayed. Epson Stylus Pro 7700/7710/9700/9710's case: Selected registered number in "Paper Number" in No 10 below is displayed.
  • Page 38 Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D Error indication LCD (Error indication with an image) BORDERLESS ERROR NOT ENOUGH EMPTY SPACE LOAD A SUPPORTED PAPER REPLACE THE SIZE OR LOAD PAPER RIGHT SIDE CORRECTLY MAINTENANCE TANK Figure 1-9. LCD (Error indication) Figure 1-10.
  • Page 39 Cartridge error or no cartridge has occurred. Photo Black (PK) (flashing) Vivid Magenta (VM) Light Black (LK) Note: The figure is for Epson Stylus Pro 7900/7910/9900/9910. Green (G) Free space of the maintenance tank Light Light Black (LLK) Vivid Light Magenta (VLM)
  • Page 40: Menu Mode Settings

    Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D 1.5.1 Menu Mode Settings Table 1-6. Menu Mode Settings List Applied model Settings Top Menu Menu Item Explanation (shaded one is the default) NARROW STANDARD Sets the platen gap (gap between the printhead and the platen).
  • Page 41 Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D Table 1-6. Menu Mode Settings List Applied model Settings Top Menu Menu Item Explanation (shaded one is the default) Sets whether to detect the paper skew or not. Setting to OFF does not carry out the detection and printing is continued even if the paper is skewed. When this √...
  • Page 42 Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D Table 1-6. Menu Mode Settings List Applied model Settings Top Menu Menu Item Explanation (shaded one is the default) Epson Stylus Pro 7900/7910/9900/9910 Adjusts the built-in cutter position. √ EXECUTE A cutter position adjustment pattern is printed. Examine the printout patterns and select the number for the best CUTTER pattern.
  • Page 43 Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D Table 1-6. Menu Mode Settings List Applied model Settings Top Menu Menu Item Explanation (shaded one is the default) HW0xxxx-xx.xx.IBCC or √ √ VERSION Displays the firmware version. Refer to "Firmware version information" on page HN0xxxx-xx.xx.IBCC...
  • Page 44 Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D Table 1-6. Menu Mode Settings List Applied model Settings Top Menu Menu Item Explanation (shaded one is the default) Make settings for the remaining roll paper. OFF: Disables the roll paper remaining amount count function.
  • Page 45 Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D Table 1-6. Menu Mode Settings List Applied model Settings Top Menu Menu Item Explanation (shaded one is the default) You can select a number (between 1 to 10) to register the settings (such as Paper Type, Platen Gap, Thickness √...
  • Page 46 PAPER THICKNESS • When Epson paper is used, select the paper type. SELECT THICKNESS • When not Epson paper is selected, enter the thickness of the selected paper. AUTO Sets whether to carry out the head alignment adjustment automatically or manually.
  • Page 47 Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D Table 1-6. Menu Mode Settings List Applied model Settings Top Menu Menu Item Explanation (shaded one is the default) Displays the status of each item of SpectroProofer, such as the version of SpectroProofer, the product numbers...
  • Page 48 Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D PG Settings List Table 1-7. PG Settings List The table below shows the actual platen gap amount specified by the printer driver Paper Paper Thickness Media Table or Printer PG Values Thickness Menu Setting or the control panel.
  • Page 49 Firmware version information The table below explains the firmware version information printed by selecting the VERSION in the PRINTER STATUS menu. <Format> Epson Stylus Pro 9900/9910: HW0XXXX-xx.xx.IBCC Epson Stylus Pro 7900/7910: HN0XXXX-xx.xx.IBCC Epson Stylus Pro 9700/9710: KW0XXXX-xx.xx.IBCC Epson Stylus Pro 7700/7710: KN0XXXX-xx.xx.IBCC Table 1-8.
  • Page 50: Maintenance Mode

    Stores custom settings. 0 - 255 Note : If this menu is not displayed in Epson Stylus Pro 7900/7910/9900/9910, update the firmware to the latest. This menu is added and the setting becomes available after updating. PRODUCT DESCRIPTION Control Panel...
  • Page 51: Serviceman Mode

    Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D 1.5.3 Serviceman Mode The Serviceman Mode is intended to be used by a service personnel for servicing the printer. HOW TO START & QUIT Turn the printer on by pressing the [OK], [Paper Feed/Down], and [Menu/Right] buttons.
  • Page 52 Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D Menu Explanation Mecha Adjustment Paper Adjusts the Paper Thickness Sensor. Rear AD Adjusts the AD value of the Rear Sensor (PE Sensor). Selector Check Checks the operation of the ink selector. APG Check Checks the operation of the APG.
  • Page 53 Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D Menu Explanation Mecha Adjustment Mk Nozzle/Alignment Cleaning CL2 Runs the check function of nozzle and alignment. From pattern printing to cleaning can be executed from this menu. Cleaning CL3 Init.Fill SSCL A/B (C/M) C/D (Bk/Lk)
  • Page 54 Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D Menu Explanation Mecha Adjustment Pk Nozzle/Alignment Cleaning CL3 Runs the check function of nozzle and alignment. From pattern printing to cleaning can be executed from this menu. Init.Fill SSCL A/B (C/M) C/D (Bk/Lk) E/F (Or/Gr) G/H (LLk/Y) >...
  • Page 55 Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D Menu Explanation Mecha Adjustment PG Adj. Adjusts the platen gap. CR Scale Moves the carriage unit by 10 pass, and displays the measured value. CR Active Damper Executes the CR active dumper adjustment. 240 cps...
  • Page 56 Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D Menu Explanation Maintenance Tube Exchange Exchanges an ink tube. Wiper Exchange Exchanges the wiper. Pump Exchange Exchanges the pump. Press Pump Exchange Exchanges the pressurizing pump. Selector Exchange Exchanges the ink selector. I/H Exchange Exchanges the ink holder.
  • Page 57 Epson Stylus Pro 9900/7900 Revision B Menu Explanation Cleaning I/J (Lm/Lc) Runs various cleanings for the nozzle row I/J. ServicemanCL Discharges the ink and runs cleaning of the ink path. (p380) Parameter Update InkParateter Sets/resets the ink initial charge flag.
  • Page 58 Epson Stylus Pro 9900/7900 Revision B Menu Explanation Life Rotation (mm) Configures the durability settings of the mechanism and the printhead. Speed Release planet Waiting period (sec.) Life Count Tension Switching 1 Switching 2 Waiting period (sec.) Life Count Driven roller Switching Waiting period 1 (sec.)
  • Page 59 Epson Stylus Pro 9900/7900 Revision B Menu Explanation Life Take up Take up Reel Rotation (mm) Configures the durability settings of the mechanism and the printhead. Winding Speed Waiting period (sec.) Duration times Colorimetric Carrier CW Speed CCW Speed Movement Distance (mm) Waiting period (sec.)
  • Page 60 Epson Stylus Pro 9900/7900 Revision B Epson Stylus Pro 7700/7710/9700/9710 Menu Explanation Test Version Displays the F/W version. Paper (Duty) Checks the operation of each fan. Paper 1 Paper 2 Paper 3 Error History Displays the history of errors in the reverse chronological order.
  • Page 61 Epson Stylus Pro 9900/7900 Revision B Menu Explanation Mecha Adjustment Nozzle/Alignment Output Pattern Runs the check function of nozzle and alignment. From pattern printing to cleaning can be executed from this menu. Output Alignment Cleaning CL1 Cleaning CL2 Cleaning CL3 Init.Fill...
  • Page 62 Epson Stylus Pro 9900/7900 Revision B Menu Explanation Mecha Adjustment CR Active Damper Executes the CR active dumper adjustment. 240 cps 300 cps Hybrid AID Check Runs the AID check. IM Sensor Adjusts the sensitivity of the Ink Mark Sensor.
  • Page 63 Epson Stylus Pro 9900/7900 Revision B Menu Explanation Maintenance Tube Exchange Exchanges an ink tube. Wiper Exchange Exchanges the wiper. Pump Exchange Exchanges the pump. Press Pump Exchange Exchanges the pressurizing pump. I/H Exchange Exchanges the ink holder. Head Exchange Exchanges the Printhead.
  • Page 64 Epson Stylus Pro 9900/7900 Revision B Menu Explanation Parameter Update InkParateter Sets/resets the ink initial charge flag. Configures the initializing date for the RTC. Display Displays the NVRAM value of the specified address. Life Configures the durability settings of the mechanism and the printhead.
  • Page 65 Epson Stylus Pro 9900/7900 Revision B Menu Explanation Life Cutter Length Configures the durability settings of the mechanism and the printhead. Return Length Speed Return Speed Wait1 Wait2 Fan1 Fan2 Life Count Take up Take up Reel Rotation (mm) Winding Speed Waiting period (sec.)
  • Page 66 C H A P T E R OPERATING PRINCIPLES Confidential...
  • Page 67: Housing

    IC Cover Unlock Unlocks the IC Cover L. Solenoid L * IC Cover Sensor Assy L Detects the Open/Closed status of the IC Cover L. Note : Epson Stylus Pro 7900/7910/9900/9910 only. Figure 2-1. Housing OPERATING PRINCIPLES Main Body Confidential...
  • Page 68: Electric Circuit Components

    Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D 2.1.2 Electric Circuit Components Diagram Name Description Relays the connection between the Main Board Assy and electric parts/components of every kind. See Head Board Assy L "Block Wiring Diagram" (p. 393) for specific connections to the concerning parts/components.
  • Page 69: Carriage Mechanism

    Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D 2.1.3 Carriage Mechanism Diagram Name Description Detects the scale patterns to control the position of the CR Encoder Carriage Unit. CR HP Sensor Detects the home position of the Carriage Unit. Locks the Carriage Unit. It is driven by the Cap Motor.
  • Page 70: Apg Mechanism

    Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D 2.1.4 APG Mechanism Diagram Name Description PG HP Sensor Detects the origin position of the platen gap. Detects patterns of the scale attached on the motor to APG Encoder Sensor control the rotation of the APG Motor.
  • Page 71: Paper Feed Mechanism

    Cutter Sensor Detects the origin position of the cutter. Suck paper to the platen so as to stabilize the position of paper when printing. Three fans are mounted for Epson Suction Fans Figure 2-5. Paper Feed Mechanism Stylus Pro 9700/9710/9900/9910, and two fans for...
  • Page 72: Ink System

    Ink Cartridges *2 The cartridges storing ink. They mount CSIC. Note *1: Epson Stylus Pro 7900/7910/9900/9910 only. *2: Epson Stylus Pro 7700/7710/9700/9710: Only the ink cartridges on the right are used. Figure 2-6. Ink System OPERATING PRINCIPLES Main Body...
  • Page 73 Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D INK SYSTEM UNIT Diagram Name Description Cap HP Sensor Detects the origin position of the Cap. Cleans the nozzle surface of the Printhead. It is driven Wiper by the Wiper Motor. The box to receive the flushed ink. It is driven by the Flushing Box Wiper Motor.
  • Page 74 Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D PRESSURIZING UNIT Diagram Name Description A transmissive photo interrupter to detect the pressurizing status. It detects the status of the actuator Pressure Sensor which operates when the pressure reaches up to the specified amount.
  • Page 75: Options

    Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D 2.2 Options Diagram Name Description Generates the DC voltage for the Auto Take-up Reel Power Supply Board from the AC power supply. 2.2.1 Auto Take-up Reel Main Board Controls the Auto Take-up Reel. Detects patterns of the scale attached on the motor to Auto Take-up Encoder control the rotation of the Auto Take-up Motor.
  • Page 76: Spectroproofer

    Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D 2.2.2 SpectroProofer Diagram Name Description Generates the DC voltage for the SpectroProofer from Power Supply Board the AC power supply. Main Board Controls the SpectroProofer. Detects the temperature and feeds it back to the dry Thermistor control section.
  • Page 77: Chapter 3 Trouble Shooting

    C H A P T E R TROUBLE SHOOTING Confidential...
  • Page 78: Overview

    Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D 3.1 Overview When handling the lithium battery used for backup of the RTC on W A R N I N G the main board, strictly follow the safety instructions given in This section explains the basic procedure for troubleshooting problems on the printer "4.1.1 Precautions"...
  • Page 79: List Of Error Messages

    Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D 3.2 List of Error Messages Table 3-1. List of Error Messages Applied model The printer runs the self-testing function on itself according to various conditions detected by the mounted sensors. If an error condition is detected as a result of the self- testing, the printer displays the corresponding error message on the LCD panel.
  • Page 80 Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D Table 3-1. List of Error Messages Table 3-1. List of Error Messages Applied Applied model model Trouble Trouble Message on LCD Message on LCD Shooting No. Shooting No. COMMAND ERROR INK TOO LOW TO CLEAN √...
  • Page 81 INSERT CORRECT TANK NOZZLE CLOG DETECTED INK CARTRIDGE √ √ 38 (See P.89) NOT ENOUGH EMPTY SPACE PLEASE USE GENUINE EPSON INK CARTRIDGES IN MAINT TANK √ INK CARTRIDGE 43 (See P.89) CONTINUE CLEANING? NON-GENUINE CARTRIDGE! QUALITY OF NON-GENUINE YES (RECOMMENDED)
  • Page 82 Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D Table 3-1. List of Error Messages Table 3-1. List of Error Messages Applied Applied model model Trouble Trouble Message on LCD Message on LCD Shooting No. Shooting No. TAKE-UP ERROR MAINTENANCE REQUEST IS ANYTHING OBSTRUCTING THE TAKE-UP REEL NNNN √...
  • Page 83: Remedies For Error Messages

    Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D 3.3 Remedies for Error Messages The Error messages and their corresponding remedies are explained below. Message on LCD Description Remedy/Points to be checked PAPER OUT No paper is loaded in the printer. Load paper correctly.
  • Page 84 Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D Message on LCD Description Remedy/Points to be checked PAPER SENSOR ERROR The barcode has not been read correctly. Press the button to clear the error, or press the button to PRESS THE BUTTON release the paper presser to set a different paper.
  • Page 85 Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D Message on LCD Description Remedy/Points to be checked INK COVER OPEN The IC Cover (L/R) is/are open. Close the IC Cover (L/R). CLOSE RIGHT AND LEFT INK COVERS The IC Cover (L/R) or the Cartridge Cover Sensor (L/R) are Check the installation status of the IC Cover (L/R).
  • Page 86 Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D Message on LCD Description Remedy/Points to be checked SOME NOZZLES ARE CLOGGED Even though the auto cleaning in printing start time is Check if missing patterns occur in the nozzle check patterns by the carried out one or two times, some nozzles are still clogged.
  • Page 87 Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D Message on LCD Description Remedy/Points to be checked INK CARTRIDGE ERROR The connection failure between the CSIC and the connection Remove the Ink Cartridge once, and install it again correctly. terminals of the printer.
  • Page 88 WRONG MAINT. TANK RIGHT SIDE The maintenance tank (C12C890191 / C12C890193) for Replace the tank with the correct type tank (C12C890501 / MAINT. TANK WRONG TYPE Epson Stylus Pro 7900/7910/9900/9910 is installed on C12C890502). INSERT CORRECT TANK Epson Stylus Pro 7700/7710/9700/9710.
  • Page 89 Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D Message on LCD Description Remedy/Points to be checked TAKE-UP DISCONNECTED Auto Take-up Reel Unit is not correctly installed in the Turn the printer off, and then install the Auto Take-up Reel Unit SET AUTO TAKE-UP REEL SYSTEM IN printer.
  • Page 90 Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D Message on LCD Description Remedy/Points to be checked DEVICE ALIGNMENT The initial settings have not been made for the Refer to the user’s guide to make initial settings to the SpectroProofer. ADJUSTMENT NOT COMPLETE SpectroProofer.
  • Page 91: Remedies For Error Messages Related To Spectroproofer/Auto Take-Up Reel

    Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D 3.4 Remedies for Error Messages related to SpectroProofer/Auto Take-up Reel The Error messages and their corresponding remedies are explained below. NOTE : SpectroProofer-related errors occur only to Epson Stylus Pro 7900/7910/9900/9910. Error Section Error Name Status...
  • Page 92 Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D Error Section Error Name Status Cause Remedy/Check Point Program Check Drive gear(s) of the Paper Pressing Plate is/ Replace the drive gear(s). are broken. Replace the Paper Pressing Unit. Paper pressing origin position Origin position detection was not Paper Pressing Unit is broken.
  • Page 93 Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D Error Section Error Name Status Cause Remedy/Check Point Program Check There is something wrong with the Paper Replace the Paper Pressing Motor. Pressing Motor. (See P.278) Dowels and positioning holes on the right and left plates that secure...
  • Page 94 Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D Error Section Error Name Status Cause Remedy/Check Point Program Check Encoder cable is damaged. Replace the cable. Replace the Paper Pressing Motor. Motor cable is damaged. (See P.278) The electric current flowing when Paper...
  • Page 95 Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D Error Section Error Name Status Cause Remedy/Check Point Program Check The polarity of the encoder cable is opposite. Check the connections. Detects that it is being driven in the Take-up Reversing error opposite direction to the specified The polarity of the motor cable is opposite.
  • Page 96: Remedies For Maintenance Requests

    As “0088” in hexadecimal means “1000 1000” in binary, you can find out the code is assigned to Bit-3 and Bit-7 referring to the above table. In this case, two errors are occurring simultaneously. (Bit-3: battery exhaustion/ Bit-7: the date and time has not been set.) Note *1: This call occurs only to Epson Stylus Pro 7900/7910/9900/9910. TROUBLE SHOOTING...
  • Page 97 Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D REMEDY FOR NO. 0010/4000 If the Maintenance Request No. 0010 or No. 4000 occurs, take the following measure according to the procedure below. NOTE : There is a priority for occurrence of No. 0010 and No. 4000. Because No. 0010 has the priority, when both No. 0010 and No. 4000 occur at the same time, No. 4000 is not displayed, but No.
  • Page 98: Remedies For Service Call Error

    Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D 3.6 Remedies for Service Call Error The following tables explains the Service Call error messages and remedies. Make sure to check the related connectors and cables for poor connection or any abnormality before replacing any electrical part as instructed in the...
  • Page 99 Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D Error Details Error Code Description Remedy Failed Part Error Name Detects that it is being driven in the opposite direction to the specified Check the connection between the CR Encoder and the Main Board driving direction.
  • Page 100 Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D Error Details Error Code Description Remedy Failed Part Error Name Detects that it is being driven in the opposite direction to the specified Check the connection between the PF Encoder Sensor and the Main driving direction.
  • Page 101 Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D Error Details Error Code Description Remedy Failed Part Error Name Detects that it is being driven in the opposite direction to the specified Check the connection between the APG Motor Sensor and the Main driving direction.
  • Page 102 Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D Error Details Error Code Description Remedy Failed Part Error Name Detects that it is being driven in the opposite direction to the specified Check the connection between the Rewind Unit and the Main Board driving direction.
  • Page 103 Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D Error Details Error Code Description Remedy Failed Part Error Name Detects that it is being driven at an irregularly faster speed than the Replace the Driven Roller Release Motor. specified value just before stopping.
  • Page 104 Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D Error Details Error Code Description Remedy Failed Part Error Name The electric current flowing when driving the motor is irregularly large. Check if there is some foreign material causing extra load on the Cutter Unit.
  • Page 105 Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D Error Details Error Code Description Remedy Failed Part Error Name IC Cover Unlock Solenoid is not operate normally. Check the connection between the Cartridge Cover Sensor and the Main Board Assy. Ink Cartridge 13F0 ICL operation error Replace the Cartridge Cover Sensor (L/R) with new ones.
  • Page 106 Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D Error Details Error Code Description Remedy Failed Part Error Name Detects that it is being driven at an irregularly faster speed than the Replace the Ink System Unit. (See P.205) specified value. Replace the Main Board Assy.
  • Page 107 Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D Error Details Error Code Description Remedy Failed Part Error Name Detects that it is being driven at an irregularly faster speed than the Replace the Ink System Unit. (See P.205) specified value just before stopping.
  • Page 108 Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D Error Details Error Code Description Remedy Failed Part Error Name Detects that it is being driven in the opposite direction to the specified Check the connection between the Pressurizing Unit and the Main driving direction.
  • Page 109 Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D Error Details Error Code Description Remedy Failed Part Error Name Detects that it is being driven at an irregularly faster speed than the Replace the Ink System Unit. (See P.205) specified value just before stopping.
  • Page 110 Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D Error Details Error Code Description Remedy Failed Part Error Name The ink selecting operation does not end even after the specified period Replace the Ink Selector. (See P.232) Switching time-out 1497 Ink Selector of time has passed because the Ink Selector (the sensor or motor) is error broken.
  • Page 111 Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D Error Details Error Code Description Remedy Failed Part Error Name The Head FFC is not connected correctly. Check the connection of the Head FFC, and if there is abnormality (slant connection or the like), correct it.
  • Page 112 Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D Error Details Error Code Description Remedy Failed Part Error Name I2C communication Communication error. Replace the Sub Board Assy;C. (See P.174) error (Between Hardware 1A53 elements on SUB-C and MAIN) 2000 Memory NVRAM error NVRAM erase or write error has occurred.
  • Page 113: Remedies For Print Quality Troubles

    Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D 3.7 Remedies for Print Quality Troubles This section provides troubleshooting of print quality troubles classifying them by observed symptom. Before performing troubleshooting, refer to “ PRINT IMAGE (p292)” and print the test pattern. Confirm the printed result of the test pattern, and if any maladjustment is found, perform the adjustment.
  • Page 114 Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D Symptom Description Remedy/Points to be checked Ink smear (backside) Paper is curled or creased. Change the paper with a new one. The backside of paper is contaminated by ink smear in the paper feed path.
  • Page 115: Chapter 4 Disassembly & Assembly

    C H A P T E R DISASSEMBLY & ASSEMBLY Confidential...
  • Page 116: Overview

    Epson Stylus Pro 9900/9910. The procedures for Epson Stylus Pro 7700/7710/7900/7910/9700/9710 are basically the same unless otherwise specified. However, the quantity of some screws and hooks, or the size of some parts may differ in Epson Stylus Pro 7700/7710/7900/7910. DISASSEMBLY & ASSEMBLY...
  • Page 117 Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D The power switch for this printer is installed on the secondary Make sufficient work space for servicing. W A R N I N G C A U T I O N side of the power circuit; therefore, the power is always Locate the printer on a stable and flat surface.
  • Page 118: Orientation Definition

    Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D 4.1.2 Orientation Definition The cutter blade is razor-sharp. Be especially careful when C A U T I O N handling the cutter. The terms used for indicating the orientation/direction throughout this chapter are as Carbide blade employed for the cutter blade is hard but brittle.
  • Page 119: Recommended Tools

    Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D 4.1.3 Recommended Tools To protect this product from damage, use the tools indicated in the following table. Table 4-1. Tools Name Epson Part Number Note Phillips screwdriver, No. 1 Commercially available Phillips screwdriver, No. 2 Prepare the drivers in the following length.
  • Page 120: 4.1.4 Cautions When Replacing The Main Board Assy/Power Supply Board Assy

    Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D 4.1.4 Cautions when replacing the Main Board Assy/Power Supply Board Assy For this printer, so as to drive the CR Motor and PF Motor properly, the characteristics of them are stored in the Main Board Assy, and used to optimize the performance in accordance with the Power Supply Board Assy.
  • Page 121: Differences Of The Parts/Components Between Models

    4.1.5 Differences of the parts/components between models The following explains the differences in parts/components (major items with differences in appearance only) between Epson Stylus Pro 7900/7910/9900/9910 and Epson Stylus Pro 7700/7710/9700/9710. Make sure to order/install the parts confirming the part codes because the parts are basically different from each model.
  • Page 122 Pressure destinations of tubes do mentioned tube cannot be ejected PRESSURIZING, Tubes for it differs. not exist. normally. (This occurs RIGHT, ASP soon when printing.) * The figure is for Epson Stylus Pro 7900/7910/9900/9910. DISASSEMBLY & ASSEMBLY Overview Confidential...
  • Page 123 Epson Stylus Pro 7700/7710/9700/9710: Gray HOLDER, ASSY., IC, The type of ink cartridges to install Ink cartridges cannot be installed. p. 216 RIGHT, ESL, ASP differs. Color Blocks * The figure is for Epson Stylus Pro 7900/7910/9900/9910. DISASSEMBLY & ASSEMBLY Overview Confidential...
  • Page 124 Photo Black and tubes on the right do not troubles occur. (This Matte Black. exist. occurs soon when printing.) Location of the ink selector * The figure is for Epson Stylus Pro 7700/7710/9700/9710. DISASSEMBLY & ASSEMBLY Overview Confidential...
  • Page 125 Therefore, the printhead rank ID differs.) printed result. for Epson Stylus Pro 7700/7710/9700/9710 is Epson Stylus Pro 7700/7710/9700/9710 used for Epson Stylus Pro 7900/7910/9900/9910, as well. DISASSEMBLY & ASSEMBLY Overview Confidential...
  • Page 126: Parts Diagram

    Epson Stylus Pro 7700/7710/7900/7910/9700/9710/9900/9910 Revision D 4.2 Parts Diagram See the pages written under brackets for the disassembly/assembly procedure. Spindle Cover L Rear Left Cover (p155) (p158) Roll Cover Assy Left Cover (p156) Rear Cover (p150) (p159) Spindle Cover R...

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