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Chapter 7 Initial Configuration
Reset the Primary System Administrator Password
If you forget the Primary system administrator password, you can reset it.
1 Use a Type 1 Administrator account, if one exists, to reset the password. A
support administrator cannot reset the Primary Administrator password.
2 If no Type 1 Administrator account is available, contact the Pillar World
Wide Customer Support Center for the encrypted file (for resetting the
password), which may be placed in a USB key. Use the USB key as instructed.
Important! We strongly recommend that you set up an additional Type 1
Administrator account when you install the system. Only a Type 1
Administrator can modify account passwords without knowing the previous
password for any accounts.
Reset the Primary System Administrator Password
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