Cold Boot And Loss Of Host Re-Connection; Activesync Troubleshooting - LXE MX8 Reference Manual

ActiveSync / Get Connected Process

Cold Boot and Loss of Host Re-connection

ActiveSync assigns a partnership between a mobile device and a PC. A partnership is defined by
two objects -- a unique computer name and a random number generated when the partnership is
first created. An ActiveSync partnership for a unique client can be established to two hosts.
If the MX8 is cold booted, the random number is deleted – and the partnership with the last one of
the two hosts is also deleted. The host retains the random numbers and unique names of all
devices having a partnership with it. Two clients cannot have a partnership with the same host if
they have the same name. (
If the cold booted MX8 tries to reestablish the partnership with the same host PC, a new random
number is generated for the MX8 and ActiveSync will insist the unique name of the MX8 be
changed. If the MX8 is associated with a second host, changing the name will destroy that
partnership as well. This can cause some confusion when re-establishing partnerships with hosts.

ActiveSync Troubleshooting

ActiveSync on the host returns to the Get Connected screen without connecting
to the cabled device.
If the MX8 is connected to a PC by a cable, disconnect the cable from the MX8 and reconnect it
again.
Check that the correct connection is selected (Serial or USB "Client" if this is the initial
ActiveSync installation).
See Also: "Cold Boot and Loss of Host Reconnection".
ActiveSync on the host says that a device is trying to connect, but it cannot
identify it
One or more control lines are not connected. This is usually a cable problem, but on a laptop or
other device, it may indicate a bad serial port.
Try the following to re-establish the connection:
On the Host (desktop or laptop PC)
On the MX8
ActiveSync indicator on the host (disc in the toolbar tray) turns green and spins
as soon as you connect the cable, before tapping the Connect icon.
One or more control lines are tied together incorrectly. This is usually a cable problem, but on a
laptop or other device, it may indicate a bad serial port.
E-EQ-MX8RG-A
| Settings | Control Panel | System | Device Name)
1. Open ActiveSync.
2. Select File | Connection Settings and disable "Allow serial cable or infrared
connection to this COM port".
3. Click OK.
4. Select File | Connection Settings and enable "Allow serial cable or infrared
connection to this COM port".
Tap Start | Programs | Communication | Connect to establish an ActiveSync connection to
the host.
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MX8 Reference Guide