Tapi Client; Icon Enterprise Services; Icon Enterprise Services Requirements For Real Ip Apps - Iwatsu ENTERPROSE-CS Owner's Manual

TAPI Client

The TAPI Client works in conjunction with Iwatsu Enterprise Services to
enable the following features on TAPI-compliant client applications:

Incoming call screen pop of TAPI-compliant on a Client PC

Make an outbound call via an Iwatsu telephone from a Windows
application such as Microsoft Outlook.

Place a call on hold / retrieve a call from hold

Transfer a call (supervised transfer)

Forward all calls

ICON Enterprise Services

ICON Enterprise Services 5 (ES5) is a middleware stack which runs on a
Windows Operating System and acts as proxies for various data streams within
the Iwatsu ECS and other PBX systems. Enterprise Services allows multiple
client applications to receive CSTA events, ACD events and other data of
interest. It also receives and transmits data requests sent to the ECS from
various applications. ICON Enterprise Services is required for Real IP Apps.

ICON Enterprise Services Requirements for Real IP Apps

Iwatsu ECS System

Iwatsu ECS Version 8.0 or higher

Other license requirements will vary based on application
Enterprise Services Host Machine

Microsoft Windows XP, or later with latest released service packs on all
platforms. ICON Enterprise Services has not been tested in a virtual
environment. 64-bit supported on Windows Server 2008 and Windows 7

Internet Explorer 8 or higher, current version Google Chrome and Safari

A minimum of 6 GB of disk space

.NET Framework 4.0 (*Full Version - Not the 'Client Profile' version*)

Must be installed and run from a SysAdmin privileged account

Application Client Licenses for Call Director, Virtual DSS, PC Attendant
TM
Console, QueVue , AccuCall-Web and TAPI Client.
Client PC

The following are the computer system software and hardware
requirements for running Iwatsu Call Director, Iwatsu Virtual DSS,
Iwatsu PC Attendant Console, TAPI Client and Iwatsu QueVue

Microsoft Windows® XP with Service Pack 2, Windows® Vista (32-bit
IWATSU ENTERPRISE-CS SYSTEM FEATURES - 72
TM
clients: