Call Logging; Call Recording - Iwatsu ENTERPROSE-CS Owner's Manual

Call Logging

With the optional Encore™ Direct Call Logging installed on the Iwatsu ECS
APPSRV-1 card your can log, save and manage calls to IP phones connected
to the system. Encore Direct supports maximum of 24 IP phones. Growth
beyond 24 IP phones requires and upgrade to the server-based Encore Small
Business System or Encore Enterprise platforms.

Easy-to-use recording retrieval. A powerful filter wizard helps you locate
the recordings you want quickly and easily. Search and retrieve recordings
by extension number, ANI, DNIS, etc., or use the built-in quick search
functions such as Most Recent, Yesterday, and Duration to immediately
find the recordings and call data you need.

Email recordings with a click. Send recordings in standard Windows-
compatible formats to customers for conflict resolution or to agents for
best practices examples or coaching tips.

Archive Recordings. Set archiving rules based on your business needs and
change them as needed with our easy-to-use administration tool.

Defined Migration Path. Customers can easily migrate from Encore™
Direct to Encore Small Business System or Enterprises System as their
organization grows.

Call Recording

The Call Recording feature allows an Iwatsu Enterprise-CS station user to
record a station-to-station, outside line, or conference call to their voice
mailbox. This feature is available at any station that has been assigned a Call
Recording REC key.
IMPORTANT NOTICE REGARDING THE CALL RECORDING
FEATURE:
In certain states it is illegal to intercept and/or record telephone calls.
In certain states and under certain circumstances it is illegal to intercept for the
purposes of listening in and/or recording telephone calls. Because such activity
is not illegal in all jurisdictions and may be permitted in training and/or
monitoring of personnel, this telephone system can be programmed to permit
interception and/or recording with or without warning to those on the line.
Before utilizing the system for such purposes, you are advised to consult with
an attorney familiar with laws of the jurisdiction in which you utilize such
feature.
ICON VOICE NETWORKS, its dealers, and the manufacturers responsible
for this feature make no representations with respect to the legality of its use
and disclaim any liability for claims and/or damages arising from the use or
misuse of this feature.
IWATSU ENTERPRISE-CS SYSTEM FEATURES - 55