Iwatsu ENTERPROSE-CS Owner's Manual page 16

Digital Door Phone .................................................................... 223
Section 7 - ECS ACD Automatic Call Distribution User Guide 225
Automatic Call Distribution (ACD) ........................................... 227
Overview ................................................................................................. 227
ACD Calls ............................................................................................... 227
ACD Call Routing.................................................................................... 228
ACD Group ............................................................................................. 228
ACD Group Expansion ........................................................................... 229
Call Sequence Table .............................................................................. 229
Priority .................................................................................................... 232
Queue ..................................................................................................... 232
Super Queue .......................................................................................... 232
ACD Agent Features and Operations ..................................................... 233
ACD Agent Keys ................................................................................. 233
ACD Agent Log-In / Log-Out ............................................................... 234
ACD Agent Log-In Status ................................................................... 235
ACD Call Answering ........................................................................... 235
ACD Call Record ................................................................................ 235
ACD Transfer to Call Park .................................................................. 235
Call Park / Swap ................................................................................. 236
Emergency Help Calls with Recording ................................................ 236
Group Park ......................................................................................... 236
Help .................................................................................................... 237
Not Available ....................................................................................... 237
Qualification ........................................................................................ 238
Queue Indication ................................................................................. 239
Transfer .............................................................................................. 240
Transfer to Call Park ........................................................................... 240
Transfer to ACD Group ....................................................................... 240
Transferred / Forwarded Calls to ACD Group ..................................... 240
Wrap-Up ............................................................................................. 240
ACD Supervisor Features ....................................................................... 242
ACD Supervisor Keys ......................................................................... 242
ACD Supervisor Log-In ....................................................................... 242
ACD Call Record While Monitoring ..................................................... 243
ACD Group Night ................................................................................ 243
ACD Supervisor Programming ............................................................ 243
Barge-In .............................................................................................. 244
Call Monitoring .................................................................................... 244
Call Sequence Table Number Change ............................................... 245
Help Call ............................................................................................. 245
Message Recording ............................................................................ 246
Station Coaching ................................................................................ 246
Section 8 - Hospitality Features User Guide .............................. 247
Hospitality Features .................................................................. 249
911 Support ............................................................................................ 249
TABLE OF CONTENTS - xii