Pc Attendant Console - Iwatsu ENTERPROSE-CS Owner's Manual

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Make a call
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Place a call on hold
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Disconnect a call
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Directory dial
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Answer a call
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Record a call
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Transfer a call
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Transfer to Voicemail
User Status - The Call Director includes a User Status feature that integrates
with the company phonebook, allowing coworkers to view user status. Status
settings include In Office, Away on Business, Extended Absence, At Lunch,
Meeting, On Vacation and Temporary Location.
Call Forwarding– The Call Director may be used to forward all incoming
calls to another extension or an external number such as a cell phone. This
setting also integrates with the PC Attendant Phonebook and allows others to
view your forwarded status.
Directory – The Call Director has a directory feature that provides two views,
the Company Phonebook which lists all ECS extensions, and personal contacts
imported directly from Microsoft Outlook. The Company Phonebook is a
shared resource with other RealIP Apps such as the PC Attendant Console and
Virtual DSS. The Company Phonebook is user-organized by extension
number, first name, last name or department. More importantly, Call Director
users simply select the person the wish to call and click the dial button.

PC Attendant Console

The PC Attendant Console is a software application that works in unison with
the Iwatsu station, and facilitates users placing, transferring, and holding calls
through the PC. While anyone can use the application, the PC Attendant is
primarily designed for attendant operators and department assistants.
IWATSU ENTERPRISE-CS SYSTEM FEATURES - 70