Real Ip Apps; Icon Quevue - Iwatsu ENTERPROSE-CS Owner's Manual

ICON Series Telephones.

Real IP Apps

Real IP Apps is a server-based application suite that enables desktop call
control, presence, screen pops and call accounting applications on the Iwatsu
ECS. Real IP Apps require ICON Enterprise Services and include applications
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such as QueVue , Call Director, Virtual DSS, PC Attendant Console, and
AccuCall-Web reporting.
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ICON QueVue

ICON QueVue is a software application that works in unison with the Iwatsu
station and simplifies an ACD agent's ability to login and out of multiple ACD
groups while viewing up to eight ACD queues simultaneously. ICON QueVue
consists of the ICON QueVue
applications.
Users must have both a PC and a key telephone on their desks.
The ICON QueVue features include:

Login to multiple ACD Groups with one login.

View up to 16 ACD Groups.

ACD Group details: Overflow indication, number of calls in queue, and
number of agents logged in to each group.

Call Control for Answer, Hold, Record, and Disconnect.

ACD Control for Login / Logout, Wrap-up, and Not Available. Login also
allows the user to select preferred ACD queues that are logged into most
IWATSU ENTERPRISE-CS SYSTEM FEATURES - 67
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Administrator and the ICON QueVue Agent
ICON QueVue