Caller Id Alphanumeric; Caller Id / Ani Number Storage - Iwatsu ENTERPROSE-CS Owner's Manual

Caller ID Alphanumeric

The Caller ID alphanumeric ID either provided from the telephone company,
or programmed in the ECS database is displayed on the Iwatsu ECS phone
LCD when a call is received on a Caller ID trunk. A call can be routed to a
station, master hunt group, or voice mailbox according to the Caller ID
information received. Caller ID numbers can also be assigned a 16-character
alphanumeric ID in the Iwatsu ECS database to identify the calling party,
calling party's telephone number, type of call, or purpose of call. During a
call, you may change the way the call information is displayed by pressing the
[CID Display Change] key. There are ten different display modes available to
assign to the [CID Display Change] key. You can scroll through each
programmed display mode choice each time you press the [CID Display
Change] key.

Caller ID / ANI Number Storage

When a call is received on a caller ID or ANI line, the Iwatsu Enterprise-CS
will capture and store in the system memory information about the caller
received with the call. This information includes the caller's telephone number
and name, date and time of the call, trunk number, and destination station. This
information can be output as a system event code or to SMDR. Information for
the 500 most recent calls can be stored in the system memory on a first in, first
out basis. Two modes of storage are available for this feature:

Abandon Call Storage

All Call Storage
Abandon Call Storage. When Abandoned Calls Only is selected as the storage
mode for this feature, information will only be stored for the following types of
calls:

Caller hangs up or is disconnected before the call is answered.

Caller hangs up or is disconnected while on hold or during hold recall.

Caller hangs up or is disconnected during camp-on transfer or camp-on
recall.
All Call Storage. When All Call is selected as the storage mode for this feature,
the system will capture and store information about the caller received with the
50 most recent calls on caller ID or ANI lines.
IWATSU ENTERPRISE-CS SYSTEM FEATURES - 56