Call Sequence Table Number Change; Help Call - Iwatsu ENTERPROSE-CS Owner's Manual

using. When the monitor key is used, off-hook signaling must be denied. The
[Monitor n] key allows the ACD supervisor to monitor agents based on agent
ID code instead of extension number.
To monitor an agent:
 Lift the receiver.
 Dial the agent's extension number.
 When you hear the busy signal:
 Press the Monitor key, or , press the Agent key [AGTnnnn].
 The display will indicate monitor is active the group and agent ID.
Answering a Help Call
 When an agent requests assistance, the ACD line button will flash red
and the display will show the agent's extension number, name, and
Help.

Call Sequence Table Number Change

The supervisor can select any of the preprogrammed call sequence tables
without entering ACD supervisor programming.
Call Sequence Change Manual Selection
 Press the Call Sequence Table Number Change key.
 Dial the ACD group number [1-250].
 Dial the Call Sequence Table Mode [1-3], 1=day, 2=night, 3=transfer.
 Dial the Call Sequence Table Number [1-250].
 Press the Call Sequence Table Number Change key.
Call Sequence Change Preset Selection
 ACD Group, Call Sequence Table Mode, and Call Sequence Table
Number are programmed to a key.
 Press the Call Sequence Table Number Change key.

Help Call

To Answer a Help Call or Emergency Help Call
 Press an ACD line button.
To Enter the Conversation
 Press the ADD key.
ECS ACD USER GUIDE - 245