Iwatsu ENTERPROSE-CS Owner's Manual page 259

call is disconnected. The agent remains in wrap-up for a programmable period
of time. When manual wrap-up is selected, pressing the wrap-up key
disconnects the call and starts the wrap-up.
If an agent finishes their after-call work before the programmed wrap-up time
has elapsed, the agent may press the wrap-up key to start receiving calls again.
When an agent is programmed for automatic wrap-up, the agent will be
notified by a warning tone five seconds prior to the end of wrap-up. When this
tone is heard the agent may repeat the length of wrap-up time by pressing the
wrap-up key again.
Automatic Method
 After the completion of a call the agent is automatically placed in wrap-
up mode.
 During wrap-up the [WRAP] key flashes red and the display reads
Wrap-up.
Extending Wrap-Up Time:
 The automatic wrap-up time is programmed in the ECS database.
 Five seconds before the end of wrap-up a tone is audible.
 To extend wrap-up for the programmed length of time press the
[WRAP] key after the tone.
Manual Method
 During a conversation the agent must press the [WRAP] key to end the
conversation and place the station in wrap-up mode.
 During wrap-up the [WRAP] key flashes red and the display reads
Wrap-up.
 To end wrap-up press the red-flashing [WRAP] key.
 The key LED will turn off.
ECS ACD USER GUIDE - 241