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Iwatsu ENTERPROSE-CS Owner's Manual

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Summary of Contents for Iwatsu ENTERPROSE-CS

  • Page 2 ADEQUATELY SECURED AGAINST UNAUTHORIZED INTRUSION. TOLL RESTRICTION The Toll Restriction feature of the Iwatsu Enterprise-CS system is one method of preventing fraud (i.e., the making of unauthorized toll calls) by users of the system. The chance of fraud may be reduced but may not be eliminated. Only a complete...
  • Page 3 In order to comply with regulations for support of Enhanced 911 service that may be in effect in the local jurisdiction that the Iwatsu Enterprise-CS system is installed, the Iwatsu Enterprise-CS provides for Enhanced E911 support by either using optional third party equipment, or configuring the system to use assigned telephone numbers (ANI) for defined areas, or a station or group of stations.
  • Page 4 ICON Voice Networks. This manual was written for Iwatsu ECS systems with version 10 software. In some cases, available feature operations may differ from those listed in this manual, depending on the hardware, software and programmed functions in your Iwatsu Enterprise-CS.

  • Page 5: Table Of Contents

    Contents   Section 1 – Iwatsu Enterprise-CS General Description ....1   FCC Registration and Requirements ........... 3   Iwatsu Enterprise-CS CompOnents overview ..........8 Iwatsu Enterprise-CS System Capacity ............... 14     With the IX-PWSE and IX-PWSES Power Supply ........ 14  ...
  • Page 6   IX-STPD ....................33   IX-VTPD ....................33   IX-HSHG ....................34   Power Supply Description ............34   IX-PWSE ....................34   IX-PWSES ....................34   IX-EXPWS ....................34   IX-DCDCM ....................34   IX-RNGUM ....................35   IX-BACBB ....................35  ...
  • Page 7   IX-VMAC Voicemail Adaptor card (Discontinued) ......... 47   Section 2 – Iwatsu Enterprise-CS Features ........49   Iwatsu Enterprise-CS Features........... 51   911 Support ....................51   All Ring Hunt Group Name Display on Intercom Call ........ 51  ...
  • Page 8   ISDN Calling Number Identification Service (I-CNIS) ......64   Fractional DS1 ..................64   Loud Bell Interface ..................64   Malicious Call Identification (MCID) Key ........... 64   Music On Hold ..................64   Networking – IP Campus ................65  ...
  • Page 9   Section 3 – Iwatsu Telephone User Guide ........87   IP Telephones ................89   Iwatsu ICON Series 5930 IP Telephone ........... 89   Iwatsu ICON Series 5910 IP Telephone ........... 90   Iwatsu ICON Series 5900 IP Telephone ........... 91  ...
  • Page 10   Built-In Speakerphone ................110   Busy Bypass Tone Calling ..............110   Busy Intercom Callback ................111   Busy Number Callback ................112   Busy Outside Line Queuing ..............112   Busy Override ..................113   Call Coverage ..................113  ...
  • Page 11   Consultation Hold ................... 127   Delayed Ringing ..................128   DID Number External Call Forward ............128   Direct Outside Line Appearance ............. 128   Direct Station Selection/Busy Lamp Field ..........129   Directory ....................129   Internal (Internal Station Directory) ............. 129  ...
  • Page 12   Self-Labeling Key Name Change: ............149   Return a Self-Labeling Key to its Default Name: ......... 150 Change a Key Assignment on your Iwatsu ICON 5810, 5910, 5930   phone ....................150   Setup Menu (Iwatsu ICON 5930/5910/5810 Phones Only) ....150  ...
  • Page 13 Whisper Monitor..................169   Section 4 – Attendant Position User Guide ....... 171   Attendant Position ..............173   Iwatsu icon Series 59DS ................. 173   Basic Features ................174   Making a 911 Support Call ..............174   Receiving an Incoming Call ..............174  ...
  • Page 14   Clock Set/Adjustment ................182   Direct Station Selection ................182   DSS Screen Control ................183   Flexible Night Answer ................183   Incoming Call Termination ..............183   Message Waiting Control ................ 183   Multiple Ringing Mode ................184  ...
  • Page 15   Busy Outside Line Queuing ..............207   Call Park / Swap ..................207   Call Pick-Up .................... 208   Direct Call Pick-Up ................208   Internal Group Call Pick-Up ..............208   External Group Call Pick-Up ............... 208   Camp-On ....................
  • Page 16   Digital Door Phone ..............223   Section 7 – ECS ACD Automatic Call Distribution User Guide 225   Automatic Call Distribution (ACD) ........... 227   Overview ....................227   ACD Calls ....................227   ACD Call Routing..................228   ACD Group .....................
  • Page 17   Intercom Call Restriction ................. 249   Message Waiting Control ................ 249   Room Status ................... 251   Wake-Up Call ..................253   Wake-Up Call Report ................254 TABLE OF CONTENTS - xiii...
  • Page 19 Section 1 – Iwatsu Enterprise-CS General Description...
  • Page 20 IWATSU ENTERPRISE-CS GENERAL DESCRIPTION - 2...

  • Page 21: Fcc Registration And Requirements

    Telephone Company that the systems use. When requesting new telephone service, the Telephone Company must be informed of the code number for each type of service. The Iwatsu Enterprise- CS can be configured as either a Private Branch Exchange (PBX) - Fully Protected, Key Telephone System - Fully Protected or a Multi-Function (Hybrid) System - Fully Protected.
  • Page 22 Your Iwatsu telephone may contain a wireless Bluetooth module which carries an FCC ID number of BD6BTINF. The Iwatsu Enterprise-CS is FCC, Part 68, registered as a fully protected telephone system. The following information must be provided to the local telephone operating...
  • Page 23 Incidence of Harm If for some reason the Iwatsu Enterprise-CS causes harm to the Telephone Company network, the Telephone Company will notify you in advance that temporary discontinuance of service may be required. In the event advance notice is not practical, the Telephone Company will notify you of the interruption of service as soon as possible.
  • Page 24 (instruction). (10) Radio Frequency Emissions The Iwatsu Enterprise-CS system is registered with the FCC as a Class A RF Device, pursuant to Part 15 of the FCC rules, that may radiate radio frequency emissions.
  • Page 25 designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.

  • Page 26: Iwatsu Enterprise-Cs Components Overview

    IWATSU ENTERPRISE-CS COMPONENTS OVERVIEW IX-CME Gateway Controller  5 x 96-Channel Universal Card Slots  1 x 32-Channel Universal Card Slot  Dimensions (HxWxD): 13.3” x 16.93” x 12.21”  Weight: 20 lbs. Empty: 34.5 lbs. Full Capacity IX-EXPME1 & IX-EXPME2 Expansion Modules ...
  • Page 27 Power Supplies IX-PWSE & IX-EXPWS Dimensions (HxWxD): ..............10.5”x 2.75”x 11.5” Weight: ......................... 5 lbs. Nominal Power: ..................... 115 watts Maximum Power: ..................185 watts Heat Dissapation: ..............Maximum 316 BTU/hr AC Input Voltage Tolerance ............... 120  10% VAC Frequency Tolerance ................

  • Page 28: Battery Backup

    Key Telephone Systems: ............. US:BD6KF10BIWATSU1 Multi-Function System (Hybrid): .......... US:BD6MF10BIWATSU1 PBX: ..................US:BD6PF10BIWATSU1 FCC ID Number Your Iwatsu Telephone may contain a wireless Bluetooth® module which carries an FCC ID number of BD6BTINF BIC Registration Number IC:577A-IWATSU1 Facility Interface Codes Loop Start Trunks: ....................
  • Page 29 Call Pick-up Groups: ....................250 CO/ICM Hunt Groups: .................... 250 CO/ICM Hunt Groups with Login/Logout: ..............32 CO/Station Alphanumeric ID: ..............8 characters DHCP Server: ................1024 IP Addresses DID Alphanumeric ID: ................16 characters Door Phone Ringing Assignment: ....... 16 ringing stations/455 door phones Flexible Numbering Plan: ................1-4 digits Forced Verified Account Codes: ................
  • Page 30 System Text Messages: ................... 90 Text Message Groups: ................... 250 Ticker Field Display (Iwatsu Ticker): ............5 Sources Text Web (Iwatsu Text Web): ............... 5 Sources Media Gateway Channels: IX-MBU: ....................24 Channels IX-EMBU: ....................24 Channels IX-MBU + (3) IX-EMBU: ................96 Channels Maximum MBU Channels ..................
  • Page 31 ACD Event License ........... Enables ACD events for TASKE SMDR License ................. Enables SMDR output Iwatsu ECS CSTA Event License ........Enables CSTA messaging ECS Multiple Tenant License ........Enables multiple tenant feature Station Profile License ........Enables hoteling/station login feature...

  • Page 32: Iwatsu Enterprise-Cs System Capacity

    PS6 Portable Stations. The maximum number of DSS units and attendant consoles in the ECS system cannot exceed 128. The ECS system supports a maximum of 64 Iwatsu ICON Series 59DS units as part of the 128 total Ibid.
  • Page 33 Power Supply IX-PWSE IX-PWSES Shelf 1 IX-CME IX-CME Conference Circuits / Party 32 / 4 32 / 4 T1 Cards (Circuits) (IX-DTI-T) T1 Cards w/o T1RCV T1 Cards with T1RCV ISDN BRI Circuits ISDN PRI Cards (Circuits) (IX-DTI-P) Campus APS Network Cards (IX-DTI-N w/ IX-VCOMP) IP Networking Cards / Circuits 12 / 96...

  • Page 34: With Iwatsu Enterprise-Cs Expansion Hardware

    The maximum number of TDM station ports per shelf may not exceed 72. This number does not apply to PS6 Portable Stations. The maximum number of DSS units and attendant consoles in the ECS system cannot exceed 128. The ECS system supports a maximum of 64 Iwatsu ICON 59DS Units. Ibid. Ibid.

  • Page 35: General Description

    IX-PWSE IX-EXPWS IX-EXPWS IX-EXPWS IX-EXPWS IX-EXPWS Power Supply IX-EXPME1 Shelf 6 IX-EXPME1 IX-EXPME1 Shelf 5 IX-EXPME2 IX-EXPME2 IX-EXPME2 Shelf 4 IX-EXPME1 IX-EXPME1 IX-EXPME1 IX-EXPME1 Shelf 3 IX-EXPME1 IX-EXPME1 IX-EXPME1 IX-EXPME1 IX-EXPME1 Shelf 2 IX-CME IX-CME IX-CME IX-CME IX-CME IX-CME Shelf 1 IX-EDVIF Cards Conference Circuits / Party 32/4...

  • Page 36: With Iwatsu Adix Aps Expansion Hardware

    PS6 Portable Stations. The maximum number of DSS units and attendant consoles in the ECS system cannot exceed 128. The ECS system supports a maximum of 64 Iwatsu ICON Series 59DS units as part of the 128 total.
  • Page 37 IX-EXPML1 Shelf 6 IX-EXPML2 IX-EXPML2 Shelf 5 IX-EXPML1 IX-EXPML1 IX-EXPML1 Shelf 4 IX-EXPML1 IX-EXPML1 IX-EXPML1 IX-EXPML1 Shelf 3 IX-CML IX-CML IX-CML IX-CML IX-CML Shelf 2 IX-CME IX-CME IX-CME IX-CME IX-CME IX-CME Shelf 1 SIP Trunks IX-MSGU Message Cards IX-EDVIF Cards Conference Circuits / Party 32/4 32/4...

  • Page 38: Key Telephone Lamp Indications

    ICON DECT1 ..DECT wireless phone ............1 IX-PS6 ....Digital Portable Key Telephone .......... 1 Iwatsu ICON Series: 5800 ....9 line keys with 2 line LCD display ........1 5810 ....16 line /Multipurpose keys with 7 line LCD display ... 1 5900 ....

  • Page 39: System Programmer

    TOL platforms, Iwatsu Enterprise Application Gateway Servers, and the IX- APPSRV card. The Browser Programmer was designed to be used primarily with Iwatsu Enterprise-CS IP systems, but it can also be used with TDM systems. A new browser-based Configure My Phone application is also included with the Browser Programmer.
  • Page 40 Browser-based system administration Browser-based station user editor GENERAL DESCRIPTION - 22...

  • Page 41: Iwatsu Enterprise-Cs Ip, Digital And Wireless Telephones

    The 5930 IP telephone provides two new features that simplify installation and reduce installation time. Iwatsu Auto-Discovery Mode is a propriety network protocol developed by Iwatsu that allows the ICON series 5930 IP telephone to automatically identify itself on the local network and connect to the ECS system.
  • Page 42 The 5910 IP telephone provides two new features that simplify installation and reduce installation time. Iwatsu Auto-Discovery Mode is a propriety network protocol developed by Iwatsu that allows the ICON series 5910 IP telephone to automatically identify itself on the local network and connect to the ECS system.
  • Page 43 The 5900 IP telephone provides two new features that simplify installation and reduce installation time. Iwatsu Auto-Discovery Mode is a propriety network protocol developed by Iwatsu that allows the ICON series 5900 IP telephone to automatically identify itself on the local network and connect to the ECS system.
  • Page 44 Iwatsu ICON Series 5810 Digital Telephone The 5810 is equipped with a seven-line, 24-character LCD display, 16 multipurpose keys, 10 Self-Labeling keys, and a full-duplex speakerphone. The 5810 has a Directory feature that allows users to search an Internal Directory and External Speed Dial numbers; also, search and program up to nine Personal Speed Dial Numbers.
  • Page 45 Iwatsu ICON Series 5800 Digital Telephone The 5800 is equipped with a two-line, 16-character LCD display, and nine multipurpose keys. The 5800 has a large incoming call / MSG indication LED on the top of the telephone and standard full-duplex speakerphone.

  • Page 46: Icon Dect1 Wireless Handset And Base Station

    ICON DECT1 Wireless Handset and Base Station The ICON DECT1 Wireless Handset allows Iwatsu ECS users to make and receive calls while roaming around their office or campus. The ICON DECT1 phone relies on a network of on-site base stations to provide seamless voice access for people on the move.

  • Page 47: Omegatrek Ps6 Portable Station (Discontinued)

    Capacities:  System supports up to 200 handsets and 40 base stations maximum  A maximum of 30 DECT wireless handsets can be simultaneously registered to each base station  Each base station supports up to 10 audio / control channels ...
  • Page 48 Units and Attendant Consoles that may be used in an ECS is 128 total. The ECS system supports a maximum of 64 Iwatsu ICON Series 59DS units as part of the 128 total DSS units supported in the ECS system.

  • Page 49: Bluetooth Interface

    Bluetooth headset to be used with the 5810 Digital Telephone. This is a Class 2 version 2.0 + EDR Bluetooth module. This optional module attaches to the 5810 circuit board and can be installed by the Iwatsu Authorized installer.

  • Page 50: Ix-59Ac Power Adapter

    Power Adapter to provide local power to the telephone. IX-ELK8 Expansion Line Key Unit. IX-ELK8 units add an additional 8 keys to the Iwatsu ICON Series 5810 or 5910 Telephone. 5810 and 5910 telephones are field upgradeable to receive the IX-ELK8. IX-ELK9 Expansion Line Key Unit.

  • Page 51: Ix-Stpd

    (IX-12KTD-2 only). IX-PHSAD Station Headset Adapter/Auto-dialer Unit. Adds a headset adapter, plus 16 programmable keys that can be used as auto-dialers or DSS keys to the Iwatsu Enterprise-CS Digital Multiline Telephones. IX-STPD Station Pedestal/Wall Mount. Used to wall mount or to provide additional angle to the Iwatsu Enterprise-CS Digital Multiline Telephones (IX-12KTD-2 only).

  • Page 52: Ix-Hshg

    Assembly provides a more secure station handset cradle for wall-mounted stations. Power Supply Description The IX-PWSE is the main power sources for the Iwatsu Enterprise-CS IX- CME cabinet. Additional power supplies are also used to provide power to certain circuit cards and station terminals when installed in the system...

  • Page 53: Ix-Rngum

    Required for any IX-4SUBL or IX-8SUBS-2 card installed in the Iwatsu Enterprise-CS. The IX-RNGUM is not required when the IX-8SUBS-4 analog station card is installed in the Iwatsu ECS system. The IX-8SUBS-4 includes the ringer generator unit on board. IX-BACBB Battery Connecting Cable for power failure back-up.

  • Page 54: Common Control Cards

    Common control cards are the core of system operation and are always required in the IX-CME Gateway Controller. These cards include the Central Processing Unit, Expansion Memory and Highway Expansion Cards (Highway Expansion Cards are only required for Iwatsu Enterprise-CS to ADIX expansion). IX-CCU Central Control Unit The IX-CCU Central Control Unit contains a 64-bit processor that controls all Iwatsu Enterprise-CS functions.

  • Page 55: Ix-Expifcm Ecs Expansion Card

    APS, ADIX-M, or ADIX 450 system. The IX-CMECBL cable is required for a direct physical connection to the IX-HWYL. The Iwatsu Enterprise-CS will grow to a maximum of 616 TDM ports when the Iwatsu Enterprise-CS is expanded using ADIX APS cabinet hardware.

  • Page 56: Station Interface Cards

    Ports: 8 ports/card.(and 4 loop start trunks with IX-400-2 card) Stations: 1 port required for: 5800/5810 Note: Legacy Iwatsu telephones and devices, including the, DDPH door phone, PSUBMDM, IX-12KTD-3, Platinum 18d and 12d are not compatible with the IX-8PSUB-2 or IX-16PSUB-2. These telephones may only be connected to the IX-16PSUB, IX-8PSUB, IX-408, or IX-044 cards.

  • Page 57: Ix-8Psub-1 Eight-Port Digital Station Card

    58EXTENDER installed in the KT. Ports: 16 ports/card Stations: 1 port required for: 5800/5810 Note: Legacy Iwatsu telephones and devices, including the DCKT970, DDPH door phone, PSUBMDM, IX-12KTD-3, Platinum 18d and 12d are not compatible with the IX-8PSUB-2 or IX-16PSUB-2. These telephones may only be connected to the IX-16PSUB, IX-8PSUB, IX-408, or IX-044 cards.

  • Page 58: Ix-16Psub Sixteen-Port Digital Station Card

    IX-16PSUB Sixteen-Port Digital Station Card The IX-16PSUB card interfaces 16 digital station terminals to the Iwatsu Enterprise-CS. Each circuit of the IX-16PSUB card is star connected to an Iwatsu Enterprise-CS digital telephone, DSS Unit, or Attendant Console using #22/24 AWG one-pair twisted cable. If an IX-BPAD busy bypass unit is used with an Iwatsu Enterprise-CS digital telephone, #22/24 AWG two-pair twisted cable is required.

  • Page 59: Ix-8Subs-4 / Ix-8Esubs-4 Analog Station Card With Caller Id

    Digital Telephones are connected through star wiring. Each port connects the station terminal with a two-wire cable that carries bi-directional data transmission (ping-pong transmission). The four caller ID trunk circuits interface the Iwatsu Enterprise-CS to four Caller ID loop start circuits. Ports: 12 ports/card Stations: 2 ports required for: IX-ATT,...

  • Page 60: Trunk Interface Cards

    Trunk Interface Cards Trunk interface cards interface the system universal ports to the individual outside trunks. Four types of cards are available to meet various outside communication requirements. IX-8UNTK-1 Universal Analog Trunk Card The IX-8UNTK-1 card is an analog trunk card that was developed for improving the speech quality of IP phones over analog trunks.

  • Page 61: Ix-8Ipnet / Ix-8Eipnet Ip Networking Card

    Voice Compression: G.711 or G.729 IX-DTI-T T1 Trunk Interface Card The IX-DTI-T card interfaces the Iwatsu Enterprise-CS to one T1 span and has the ability to support the following configurations: loop start trunk, ground start trunk, E&M trunk, E&M tie, DID trunk, ANI trunk, DNIS trunk, single line telephone, and off-premise telephone.

  • Page 62: Ix-8Ercv T1 Dtmf Receiver Daughter Card

    Application Server (IX-APPSRV-1) The Iwatsu IX-APPSRV-1 Application Server card is an Intel® PC card that installs in an Enterprise-CS cabinet and serves as the PC host for Iwatsu TOL- IVM voice messaging, DVSAnalytics Call Recording, Status Solutions SARA 100 alerts and monitoring software, ECS Browser Programmer, and Iwatsu’s Real IP applications including AccuCall-Web, Call Director, Virtual DSS, and PC Attendant.

  • Page 63: Tol-Ivm Voice Mail (Ix-Appsrv-1)

    24 IP phones requires and upgrade to the server-based Encore™ Small Business System or Encore™ Enterprise platforms.ICON Conference Server The ICON Conference Server is installed on the Iwatsu ECS APPSRV-1 card and supports up to a 32-party conference with up unlimited number of conference rooms.

  • Page 64: Ix-Edvif Miscellaneous/Serial Interface Card

    IX-EDVIF Miscellaneous/Serial Interface Card The IX-EDVIF is a combination of the IX-SCIF and IX-MISC cards. This card provides two serial communication ports (RS232C) for Station Message Detail Recorder (SMDR) and an on-site programming terminal. Ports: 2 ports Data Speed: Printer-300/1200 bps, Terminal-1200/4800 bps Communication Mode: RS232C Note: SMDR is also provided through the serial port on the IX-CCU card.

  • Page 65: (Ix-4Sevmc)

    VMI Editor Version: 3.02.13 or above IX-VMAC Voicemail Adaptor card (Discontinued) The IX-VMAC card is motherboard card used to install a VS-VML Voice Mail card in the Iwatsu Enterprise-CS. The VS-VML is installed on the IX- VMAC card. Ports: 4 ports...
  • Page 66 IWATSU ENTERPRISE-CS GENERAL DESCRIPTION - 48...

  • Page 67: Section 2 - Iwatsu Enterprise-Cs Features

    Section 2 – Iwatsu Enterprise-CS Features...
  • Page 68 IWATSU ENTERPRISE-CS IWATSU ENTERPRISE-CS SYSTEM FEATURES - 50...

  • Page 69: Iwatsu Enterprise-Cs Features

    When an intercom call is placed to an all ring hunt group, the ECS can be programmed to display the calling party extension number and the hunt group name on the display of an Iwatsu ICON telephone. The primary purpose of this enhancement is to provide additional detail about the caller’s location when integrating the ECS with a nurse call system.

  • Page 70: Automatic Answer

    Automatic Answer When the Iwatsu Enterprise-CS is placed in the Automatic Answer Mode the system automatically answers incoming calls on lines assigned as Auto Answer Lines in the database programming. The system sends either the Mode 1 message (Automatic Answer-Time) or Mode 2 message (Automatic Answer - Day) to the caller, and then disconnects the call.

  • Page 71: Automatic Outside Line Release

    5930 and 5910 IP Telephones. This is a Class 2 version 2.0 + EDR Bluetooth module. This optional module attaches to the 5930 or 5910 circuit board and can be installed by the Iwatsu Authorized installer.

  • Page 72: Call Hand-Off With Mobility Key

    Call Hand-Off with Mobility Key The Call Hand-Off feature allows the seamless transfer of an active call from an Iwatsu ICON Series 5930, 5910, or 5810 (only) to another phone (e.g., cell phone or another ECS extension) using the Mobility key. The Mobility key will display up to eight selectable internal or external destinations based on location settings defined in the Esnatech Officelinx UC Client Manager.

  • Page 73: Call Logging

    Call Logging With the optional Encore™ Direct Call Logging installed on the Iwatsu ECS APPSRV-1 card your can log, save and manage calls to IP phones connected to the system. Encore Direct supports maximum of 24 IP phones. Growth beyond 24 IP phones requires and upgrade to the server-based Encore Small Business System or Encore Enterprise platforms.

  • Page 74: Caller Id Alphanumeric

    Change] key. Caller ID / ANI Number Storage When a call is received on a caller ID or ANI line, the Iwatsu Enterprise-CS will capture and store in the system memory information about the caller received with the call. This information includes the caller’s telephone number and name, date and time of the call, trunk number, and destination station.

  • Page 75: Caller Id Display For Held/Parked Calls

    Caller ID Display for Held/Parked Calls The Caller ID Display on Hold / Park feature enables an Iwatsu ICON Series 5810, 5910, 5930 and 59DS to display the Caller ID name or number information of a call placed on hold or park from a self-labeling key. This feature is enabled for all or disabled for all of the following keys on a specific station.

  • Page 76: Delayed Ringing

    DNIS trunk. A call can be routed to a station, master hunt group, or voice mailbox according to the DNIS information received. DNIS numbers can be assigned a 16-character alphanumeric ID through Iwatsu ECS programming or by the service provider.

  • Page 77: Did Number External Call Forward

    Directory The Iwatsu ICON Series 5810, 5910, and 5930 phones are equipped with a directory for access to system extensions, external system speed dial numbers, personal speed dial numbers, and direct speed dial number access. A name must be assigned to the speed dial number in order for it to appear in the directory.

  • Page 78: Accessing Disa Features

     Wait for the intercom dial tone.    Dial  Enter the account code.    Dial  Wait for the intercom dial tone.  Dial the desired outside line access code and phone number. IWATSU ENTERPRISE-CS SYSTEM FEATURES - 60...
  • Page 79  Wait for the intercom dial tone.    Press   Enter the Call Forward Code  Enter the Call Type number you wish to cancel. 1 = All calls (CO/Intercom) . IWATSU ENTERPRISE-CS SYSTEM FEATURES - 61...

  • Page 80: Dynamic Host Configuration Protocol (Dhcp) Controller

    Iwatsu Enterprise-CS access system paging when a station makes an E-Response Help Call. External Paging Iwatsu Enterprise-CS may be connected to an external paging system when the optional IX-EDVIF card is added. Each IX-EDVIF will support four zones of paging.

  • Page 81: Intercom (Icm)

    Intercom (ICM) All telephones in an Iwatsu Enterprise-CS can make station-to-station intercom calls that are either hands-free or tone calls based on programming. Intercom calls between Iwatsu IP phones are peer-to-peer and do not require an IX-MBU. Intercom Group Call Allows any system extension to simultaneously call a group of extensions that are part of an Intercom Group.

  • Page 82: Isdn Calling Number Identification Service (I-Cnis)

    Hold or Call Park. In addition, Iwatsu ICON 5900, 5910 and 5930 IP phones and legacy Iwatsu IP phones can be programmed to play MOH or silence when placed on IWATSU ENTERPRISE-CS SYSTEM FEATURES - 64...

  • Page 83: Networking - Ip Campus

    Omega-Voice VMI Menu Integration When the Iwatsu ECS includes the Omega-Voice VMI IX-4EMVC voice mail card, Iwatsu ICON Series 5930, 5910, and 5810 telephones display voice mail menu guidance to help you navigate the voice mail menu options when you dial in to check messages or change settings.

  • Page 84: Optimized Routing

    Power Failure Backup System A Gel Cell Battery array may be connected to the Iwatsu Enterprise-CS to insure full system operation in the event of a power outage. The optional IX-BACBB (Battery Backup Cable) is required for backup battery connection.

  • Page 85: Real Ip Apps

    AccuCall-Web reporting. ICON QueVue ICON QueVue is a software application that works in unison with the Iwatsu station and simplifies an ACD agent’s ability to login and out of multiple ACD groups while viewing up to eight ACD queues simultaneously. ICON QueVue...

  • Page 86: Icon Virtual Dss

    ICON Virtual DSS The Virtual DSS is a highly customizable application that provides easy access to other Iwatsu telephones using the PC. It was designed to greatly reduce overall call handling time and provide visual indication of the current status of each Iwatsu telephone, all while maximizing the user’s desk space.

  • Page 87: Call Director

    Gateway. Call Director The Call Director is a desktop call control application for Iwatsu ICON phone users. The Call Director is a simple, intuitive application that installs on the user’s PC and provides visual indication of incoming and outgoing calls.

  • Page 88: Pc Attendant Console

    PC Attendant Console The PC Attendant Console is a software application that works in unison with the Iwatsu station, and facilitates users placing, transferring, and holding calls through the PC. While anyone can use the application, the PC Attendant is primarily designed for attendant operators and department assistants.
  • Page 89 Four call coverage buttons, independent of the telephone.  Recall information includes caller ID name and number and recalling extension ID.  Status column in phonebook includes a ‘PARK’ indication when a call is parked at an extension. IWATSU ENTERPRISE-CS SYSTEM FEATURES - 71...

  • Page 90: Tapi Client

    TAPI Client The TAPI Client works in conjunction with Iwatsu Enterprise Services to enable the following features on TAPI-compliant client applications:  Incoming call screen pop of TAPI-compliant on a Client PC  Make an outbound call via an Iwatsu telephone from a Windows application such as Microsoft Outlook.

  • Page 91: Remote Programming/Diagnostics

    VPN routers are required. SMDR Station Message Detail Recording (SMDR) allows you to connect an RS232C compatible serial printer to the Iwatsu Enterprise-CS. This printer will show all incoming and outgoing call activity. The following information will be shown: ...

  • Page 92: Self-Labeling Keys

    An IX-HCIF, IX-SCIF or IX-EDVIF card may also be used for this feature. Self-Labeling Keys The Iwatsu ICON Series 5930, 5910, and 5810 phones are equipped with self- labeling keys that support system features. When a key, that resides on the display, is changed in the key pattern of your telephone, the label for that key will change.

  • Page 93: Simple Network Management Protocol (Snmp)

    ICON Series 5930/5910/5810 telephone enabled with a Bluetooth headset. SIP Trunk Support Iwatsu ECS supports the direct connection of SIP trunks. Please consult with your Authorized ICON Voice Networks dealer for a list of service providers that Iwatsu ECS interoperates with.

  • Page 94: Station Profile (Hot Desk)

    Night Mode announcements - "Our office is closed for the day" System Clock The Iwatsu Enterprise-CS is equipped with a real time clock that provides an indication of the current time and duration of both incoming and outgoing calls on the LCD display of Iwatsu telephones. The clock also has a perpetual calendar that eliminates the need to change the date for leap year or adjust the time for daylight savings.

  • Page 95: Text Web

    ICON Series IP Telephone with an application on the desktop PC. Iwatsu Text Web requires Enterprise Services and a Text Web key in the key pattern of your Iwatsu ICON Series IP phone.

  • Page 96: Tone Pulse Dialing

    CS station port with a station terminal). Transfer to Speed Dial Iwatsu phones can transfer a call to a system or personal speed dial number programmed to a fixed speed dial key by pressing TRANSFER plus the fixed Speed Dial Key. Additionally, pressing TRANSFER + SPEED + bin number will achieve the same result.

  • Page 97: User Options (Station Programming)

    Call Forward or Do Not Disturb mode. The Iwatsu Enterprise-CS also has the ability to send unanswered calls to an overflow or secondary answering position after a predefined period of time.

  • Page 98: Voice Mail/Automated Attendant Integration

    Voice Mail/Automated Attendant Integration The Iwatsu Enterprise-CS has been designed to provide full integration with voice mail and automated attendant machines. The Iwatsu Enterprise-CS will allow you to transfer, forward and record calls to a mailbox and provide you with a unique voice mail message waiting indication.
  • Page 99 Mailbox User Features Automatic Message Forwarding Standard Busy / Hold Option for Outside Callers Standard Call Queuing Standard Call Record Standard Call Screening Standard Certify Message Standard Change Location Upgrade Custom Telephone User Interface (TUI) Standard IWATSU ENTERPRISE-CS SYSTEM FEATURES - 81...
  • Page 100 Mobility Client Upgrade Call Manager - Retrieve a Call from VM Mobility Client Upgrade Call Manager - Take Message Mobility Client Upgrade Call Manager - Transfer Mobility Client Upgrade Caller ID Screen Pop Mobility Client Upgrade IWATSU ENTERPRISE-CS SYSTEM FEATURES - 82...
  • Page 101 UC Mobile - Dialer Mobility Client Upgrade UC Mobile - Directory Mobility Client Upgrade UC Mobile - LanTalk Mobility Client Upgrade UC Mobile - Set Location Mobility Client Upgrade UC Mobile - Workgroups Mobility Client Upgrade IWATSU ENTERPRISE-CS SYSTEM FEATURES - 83...

  • Page 102: Esnatech Officelinx Unified Communications System

    IMAP TSE for single message store feature for voice mails, faxes, and emails. Provides full integration of all messages between the email server and Officelinx server. All messages that are deleted or marked as read from one server are synchronized and deleted on the other. IWATSU ENTERPRISE-CS SYSTEM FEATURES - 84...

  • Page 103: Esnatech Officelinx Elite (Enterprise)

     Groupware services for IMAP, POP3, and SMTP email server integration.  Esnatech Officelinx CSTA license. Maximum of 16 ports when installed on the IX-APPSRV-1 card. IWATSU ENTERPRISE-CS SYSTEM FEATURES - 85...
  • Page 104 IWATSU ENTERPRISE-CS SYSTEM FEATURES - 86...
  • Page 105 Section 3 – Iwatsu Telephone User Guide...
  • Page 106 IWATSU ENTERPRISE-CS IWATSU TELEPHONE USER GUIDE - 88...
  • Page 107 Multipurpose Keys. All models are equipped with a digital Display Menu and have keys that provide red and green LED indication. Note: Remote Iwatsu IP phones will operate in both a VPN or non-VPN environment (Internet mode). Internet mode allows up to 64 IP stations to operate remotely without a VPN connection.
  • Page 108 The 5910 IP telephone provides two new features that simplify installation and reduce installation time. Iwatsu Auto-Discovery Mode is a propriety network protocol developed by Iwatsu that allows the ICON series 5910 IP telephone to automatically identify itself on the local network and connect to the ECS system.
  • Page 109 The 5900 IP telephone provides two new features that simplify installation and reduce installation time. Iwatsu Auto-Discovery Mode is a propriety network protocol developed by Iwatsu that allows the ICON series 5900 IP telephone to automatically identify itself on the local network and connect to the ECS system.
  • Page 110 Iwatsu ICON Series IP Softphone The Iwatsu ICON Series Softphone offers all the functionality of a fixed IP phone, from a Windows PC. The Iwatsu ICON Softphone has a fixed ICM key and two fixed line keys. Additionally, four frequently-used fixed keys are integrated on the Iwatsu ICON Softphone: Transfer, Feature, Mute, and Hold/DND.
  • Page 111 Settings Tab: The Settings tab provides user configurable items such as ring tones and music on hold melody. Iwatsu ICON Series IP Softphone Softphone Navigation Overview IWATSU TELEPHONE USER GUIDE - 93...

  • Page 112: Digital Telephones

    Digital Telephones There is a wide assortment of digital telephones designed to work with Iwatsu Enterprise-CS. These telephones have a combination of Fixed Feature keys and / or Programmable Multipurpose Keys. Many of the models are equipped with a digital display and have keys that provide red and green LED indication.
  • Page 113 5800. Also, the Ticker Field Display (TFD) can be programmed in the ECS database to scroll across the 5800 display. Note: The Iwatsu ICON Series 5800 does not support Direct Station Selection (DSS) units. Iwatsu ICON Series 5800 Digital Telephone...

  • Page 114: Iwatsu Icon Series Telephone Features

    24 keys with ELK Mute Key Speaker Microphone Volume Control Keys Iwatsu ICON Series 5910 IP Key Telephone Self-Labeling Keys The Iwatsu ICON Series (5930/5910) IP Telephones are equipped with self-labeling keys that support system features on two menu pages.
  • Page 115 30 seconds (default), 1, 3, 5, 10, 20, 30, 60, 90, or 120 minutes. Many Iwatsu Enterprise-CS features can be operated by using the Self- Labeling keys, dialing a feature operation code or using a one-touch multipurpose key, if your telephone has one assigned for that specific feature.

  • Page 116: Ix-12Ktd-3 Executive Digital Telephone

    The oversized indicator lamp flashes red for incoming calls and green for a programmable feature such as message waiting. This model is available in black. IX-12KTD-3 with IX-12ELK-3 IWATSU TELEPHONE USER GUIDE - 98...

  • Page 117: Ix-12Ktd-3 Executive Digital Telephone Feature Locator

    SPKR (Speaker) - Without lifting the receiver, the Speaker key allows you to dial and receive outside or internal calls, as well as converse, for "hands- free operation." As shown includes optional IX-12ELK 12-key expansion module. IWATSU TELEPHONE USER GUIDE - 99...
  • Page 118 The feature code numbers listed in this manual are preset in the Enterprise-CS system. Your system installer may assign a different code number for any feature based on individual system requirements. IWATSU TELEPHONE USER GUIDE - 100...

  • Page 119: Basic Feature Operation

    Basic Feature Operation This section explains how to access features from your Iwatsu ICON 5930, 5910, 5900, 5810, 5800 or IX-12KTD-3 phone 911 Call  From an outside or inside line:  Go off-hook.  Dial 911.  You will be connected to your local Public Safety Answering Point (PSAP).

  • Page 120: Calling – Outside Lines

    This key provides the same feature as the Hold/DND key except callers are sent to the Fixed Call For-ward destination (such as voicemail) instead of hearing a DND tone. Hold/Quick Forward is the default setting for the Hold/DND key in the Iwatsu ICON Series telephones. IWATSU TELEPHONE USER GUIDE - 102...

  • Page 121: When Speaking On An Outside Line

     Dial the desired extension number or press the key representing the desired extension if assigned as a Multipurpose key.  Wait for the confirmation tone.  If the call is not answered it will return to your phone. IWATSU TELEPHONE USER GUIDE - 103...

  • Page 122: Account Code

    Advanced Feature Operation This section explains how to access advanced features from your Iwatsu ICON 5930, 5910, 5900, 5810, 5800 or IX-12KTD-3 phone Account Code Allows you to enter a one- to 12-digit code to either identify the caller or identify the party the call was made for.

  • Page 123: Alphanumeric Display

     To scroll through the registered names, press FORWARD  or BACKWARD   When the desired name is found, press SPEED to dial the number. Feature availability varies by Iwatsu phone model. Refer to the individual phone specifications for more details. IWATSU TELEPHONE USER GUIDE - 105...

  • Page 124: Alternate Tone/Pulse Dialing

     Press the Automatic Repeat key REPEAT   Dial and the lamp will be off  Wait for a confirmation tone  Press the Speaker key SPKR, or, lift the receiver while the ECS is dialing the outside party IWATSU TELEPHONE USER GUIDE - 106...

  • Page 125: Background Music

    When Background Music (BGM) is active, the BGM will play through the telephone speaker as well as the Bluetooth Headset on your Iwatsu ICON Series telephone. To turn on Background Music through your phone: ...

  • Page 126: Bluetooth Operating Conditions

    Only one Bluetooth headset can be paired to a telephone at a time. A second device will overwrite any previously paired Bluetooth headset. For convenience and visibility, Iwatsu recommends adding a Headset Control Key to your key pattern. If Unknown appears on the display during the Bluetooth Discovery process, it is possible that the Bluetooth Name Check Response Timer has timed out before the headset name was received.

  • Page 127: To Discover (Pair), Connect, And Disconnect A Bluetooth Headset

     Distance of the Bluetooth headset from the Bluetooth enabled Iwatsu ICON Series telephone. The following conditions and limitations affect Bluetooth headset operation:  When the Motorola H550 headset is taken out of range and then returned within range of the paired key telephone, the H550 headset LED will flash red and you will hear a beep approximately every 30 seconds.

  • Page 128: To Disconnect Or Connect Your Paired Bluetooth Device

    ICON phone. Built-In Speakerphone Many Iwatsu Enterprise-CS Telephones come equipped with a standard Built- in Speakerphone. An internal speakerphone is also optional on some units. Use of the Speakerphone allows for complete hands-free operation on external calls.
  • Page 129 , or, press the Busy Intercom Callback key ICM CB if assigned as a Multipurpose key then  dial and the lamp will turn off.  Wait for a confirmation tone  Press the Speaker key SPKR IWATSU TELEPHONE USER GUIDE - 111...
  • Page 130  Dial the phone number, or, press the Busy Outside Line Queue key TRNK QU if assigned as a Multipurpose key, you will hear tones and the lamp will be solid red.  Dial the phone number. IWATSU TELEPHONE USER GUIDE - 112...

  • Page 131: Busy Override

    Intercom calls are indicated by a slow flashing green lamp and Outside Line calls are indicated by a fast flashing green lamp. A good application for this feature would be a secretary that needs to answer calls for others in the office IWATSU TELEPHONE USER GUIDE - 113...

  • Page 132: Call Divert

    Call Forward No Answer process. The Fixed Call Forwarding Destination must be programmed in the ECS database by your system installer. It can also be accessed through the Iwatsu phone browser programmer. Call Forward (5930, 5910 and 5810 Only)

  • Page 133: For Immediate, Busy/No Answer, No Answer

     After programming Call Forwarding, you must activate a forward destination. Activate a Forward Destination From the Self-Labeling Display Menu:  Press the Call FWD menu key on your display. The external number is stored in Personal Speed Dial Bin 99. IWATSU TELEPHONE USER GUIDE - 115...

  • Page 134: Forward Status / Inactivate

    Call Forward (All Phones Except 5930, 5910 and 5810) Follow these instructions for the Iwatsu ICON 5900, 5800 and IX-12KTD-3 telephones or any other legacy Iwatsu telephone except for the Iwatsu ICON 5930, 5910 or 5810 telephones with self-labeling keys.
  • Page 135  Press FWD  Enter the Call Type you wish to forward 1 = All calls (CO/Intercom) 2 = CO calls only 3 = Intercom calls only  Wait for a confirmation tone  Hang up IWATSU TELEPHONE USER GUIDE - 117...

  • Page 136: Follow Me

    If you chose Mode 4, enter the Personal Speed Dial Code (90-99)   Dial  Wait for a confirmation tone  Hang up Optional DISA hardware required in the system to support this feature. IWATSU TELEPHONE USER GUIDE - 118...

  • Page 137: To Cancel Via Disa

    Call Hand-Off With Mobility Key The Call Hand-Off feature allows the seamless transfer of an active call from an Iwatsu ICON Series 5930, 5910, or 5810 to another phone (e.g., cell phone or another ECS extension) using the Mobility key. The Mobility key will display up to eight selectable internal or external destinations based on location settings defined in the Esnatech Officelinx client application.

  • Page 138: Operating Conditions

    Esnatech Officelinx client application. No limit to the number of destinations.  Locations with an active call are not displayed.  The Mobility key Call Hand-Off feature is only available from Iwatsu ICON Series 5810, 5910, and 5930 telephones that have a Mobility key programmed.

  • Page 139: Call Monitoring

    Park a call so that it can be answered from another extension. Parking a Call When speaking on an outside line:  Select the Park key. This feature requires a Float or CO line key in the key pattern. IWATSU TELEPHONE USER GUIDE - 121...

  • Page 140: Picking Up A Parked Call

    Picking up a call parked on your individual park from your telephone  Lift the receiver or press the SPEAKER key.  Press the Park menu key. Picking up a call parked at another telephone  Lift the receiver or press the SPEAKER key. IWATSU TELEPHONE USER GUIDE - 122...
  • Page 141  Press the Feature key FEAT then dial  Dial the ringing external group number (Range=001-250), or, press the External Group Pick-Up key EXT P/U if assigned as a Multipurpose key.  Dial the ringing external group number (Range=001-250). IWATSU TELEPHONE USER GUIDE - 123...

  • Page 142: Caller Id, Ani Storage

    Call Recording The Call Recording feature allows an Iwatsu Enterprise-CS station user to record a station-to-station, outside line, or conference call to voice mail. This feature is available at any station that has been assigned a Call Recording REC key.

  • Page 143: Caller Id Display Change

    Caller ID/ANI or DNIS lines. Ten different display modes are available. The display mode is determined by the type of call and status of call. During call in progress:  Press the CID DISPLAY CHANGE key IWATSU TELEPHONE USER GUIDE - 125...

  • Page 144: Caller Id On Hold

     Hang up on the first call, or, press the Hold key HOLD/DND to place the first call on Hold. Or, press the Call Park key PARK to place the first call on Call Park.  Answer the second call. IWATSU TELEPHONE USER GUIDE - 126...

  • Page 145: Consultation Hold

     Do not hang up  Dial the second extension number Conference The Iwatsu Enterprise-CS allows you to converse with three other people in one call. There may be any combination of inside extensions or outside lines. To Make a Conference Call: ...

  • Page 146: Direct Outside Line Appearance

    IP and Digital Telephones may have Multipurpose keys programmed as an outside line for incoming and outgoing calls.  Lift the receiver  Press the outside line key and you will hear the dial tone IWATSU TELEPHONE USER GUIDE - 128...

  • Page 147: Direct Station Selection/Busy Lamp Field

     Select an entry on the screen, or, select Search and use the dial pad to enter a search string, or, select Navigate and use the left and right arrows to page through the Internal Directory or use the up and down arrows to scroll line by line. IWATSU TELEPHONE USER GUIDE - 129...

  • Page 148: Personal (Personal Speed Directory)

     Select Program and then select the key associated with the Personal Speed Directory entry you need to edit.  From the Enter a Name menu: Personal Speed Dial Bin 99 is used to store the External Call Forward Destination. IWATSU TELEPHONE USER GUIDE - 130...

  • Page 149: Exclusive Hold

    Distinctive Ringing - Outside Line Calls Each outside line can be assigned one of four available ringing tones. This feature applies only to Iwatsu Key Telephones. Distinctive Ringing - ICM/Outside Line Intercom and outside line calls provide different ringing tones.

  • Page 150: Executive Override

     Make a voice announcement or wait for a response to the tone signaling, your choice is dependent on system programming. Extension Number Display Allows you to display your extension number on the display of an Iwatsu IP or digital telephone equipped with an LCD. To display an extension: ...
  • Page 151 LCD of the phone and the SMDR printout.  Lift the receiver  Press an outside line key  Wait for the dial tone  Dial the desired phone number   Dial IWATSU TELEPHONE USER GUIDE - 133...

  • Page 152: Full/Half-Duplex Speakerphone Mode Switching

    Full/Half-Duplex Speakerphone Mode Switching The Iwatsu ICON Series, Platinum Series, and IX-12KTD/S-3 Digital Key Telephones can be changed from full-duplex to half-duplex through the operation of the Speaker Duplex key. The IX-12IPKTD/-E use an internal DSP to automatically switch from full/half-duplex.

  • Page 153: Hands-Free Answerback On Intercom

    This key is a replacement for the Headset key. Iwatsu recommends placing a Headset Control key in the key pattern of your Iwatsu ICON Series telephone when a Bluetooth headset is used.

  • Page 154: Headset Key

    Allows you to alternate between using the handset (receiver) and the headset. For headset operation:  Press the Headset key and the lamp will be solid red For handset operation:  Press the Headset key and the lamp will be off IWATSU TELEPHONE USER GUIDE - 136...

  • Page 155: Headset Connection

    These features include Intercom Call Restriction, Message Waiting Notification, Room Status indication and Wake-Up Call. Each feature is described below. Check the specification of the Iwatsu telephone model you are using to determine if it supports a headset jack. IWATSU TELEPHONE USER GUIDE - 137...

  • Page 156: Room Status

    Wake-Up Call allows you or a guest to enter a wake-up time. Guests are notified by having their telephone ring five minutes prior to the time that was set. If there is no answer to the first attempt, ECS will call the guest room at IWATSU TELEPHONE USER GUIDE - 138...

  • Page 157: Last Number Redial

    Message Card and associated hardware. Wake-Up Call Report If a serial printer is connected to your Iwatsu ECS system you can have the status of Wake-up Call attempts printed as they occur. An example of the print out is below.

  • Page 158: Lcd Contrast

     Use the Left and Right arrow keys to decrease or increase the display contrast. Master Hunt Groups The Iwatsu Enterprise-CS allows extensions to be programmed into Hunt Groups. Each Hunt Group is assigned an access code and when dialed the system searches for the first idle extension.

  • Page 159: Message Waiting – Absence Message

    Message key. By default, this feature is not supported and must be enabled by your authorized dealer. Please note that enabling this feature restricts voice mail access. Consult with your authorized dealer for details. IWATSU TELEPHONE USER GUIDE - 141...

  • Page 160: Microphone Cut-Off

    To turn the microphone off:   Press the Feature key FEAT then dial , or, press the MIC OFF key if assigned as a key and the lamp will be solid red IWATSU TELEPHONE USER GUIDE - 142...
  • Page 161  Press the desired line key  Wait for the dial tone  Dial the number Outside Line Call Restriction The system can be programmed to restrict any phone from making outside line calls on specified outside line groups. IWATSU TELEPHONE USER GUIDE - 143...

  • Page 162: Outside Line Pick-Up Restriction

    Three different levels of restriction are available. This does not affect the restricted stations ability to make outgoing calls on these lines. Paging The Iwatsu Enterprise-CS provides three types of paging:  All Call ...
  • Page 163       With your station idle press FEAT + To restore default ring tone at your system extension:      With your station idle press FEAT + IWATSU TELEPHONE USER GUIDE - 145...

  • Page 164: Preset Dial/Backspace Dialing

    Release key PRV RLS if assigned as a Multipurpose key and the lamp will be solid red  You will hear a confirmation tone. To get back to a private call, repeat the procedure and the lamp will be off. IWATSU TELEPHONE USER GUIDE - 146...

  • Page 165: Private Line

     To activate press the Hold/Quick Forward key. The key lamp will light.  To deactivate press the Hold/Quick Forward key. The key lamp will light. Hold/Quick Forward is the default setting for Iwatsu ICON Series telephones. Quick Mode Operation This programming option enables you to access an outside line or your intercom extension by simply pressing the desired key.

  • Page 166: Remote Relay Control

    Self-Labeling Display (Iwatsu ICON 5930/5910/5810 Phones Only) The Iwatsu ICON Series 5930, 5910, and 5810 Telephones are equipped with Self-Labeling keys that support up system features. When a key, that resides on the LCD, is changed on the key pattern of your telephone, the label for that key will change.

  • Page 167: Self-Labeling Key Name Change

     Press Save to save your changes or Cancel to exit the name change without saving.  Characters advance automatically when changing keys. Advance manually for the same key. IWATSU TELEPHONE USER GUIDE - 149...

  • Page 168: Return A Self-Labeling Key To Its Default Name

     Delete the entry, press Save without entering a new name  The default key label is now displayed Change a Key Assignment on your Iwatsu ICON 5810, 5910, 5930 phone  Press the Setup Menu key.
  • Page 169  Press the Bluetooth Headset Off-hook button. If you are not prompted to say a name when you press the Speech key, your system is not configured for this feature. Consult your system administrator before programming this key. IWATSU TELEPHONE USER GUIDE - 151...

  • Page 170: Transfer A Call Using The Speech Dialing Key

     Press the Feature key FEAT to end the operation To register several Speed Dial numbers: Excludes ICON 5930, 5910, 5900 Phones. For programming speed dial on these phones see Directory on beginning on page 137. IWATSU TELEPHONE USER GUIDE - 152...
  • Page 171  Press the Speed key SPEED   Dial -  Dial the next Speed Dial Code number  Repeat the same procedure To register a directory name for a Speed Dial Number:  Press the Feature key FEAT IWATSU TELEPHONE USER GUIDE - 153...

  • Page 172: To Speed Dial A Number

    To Speed Dial a registered number, perform one of the following operations: Outside Line Pre-Select (you select the outside line):  Lift the receiver  Press the key for an outside line  Wait for the dial tone  Press the Speed key SPEED Ibid. IWATSU TELEPHONE USER GUIDE - 154...
  • Page 173  Press the Speed Dial key SPEED   Dial  Dial a Speed Dial code To scroll up:   Dial To scroll down:   Dial To dial displayed number:  Press the Speed Dial key SPEED IWATSU TELEPHONE USER GUIDE - 155...

  • Page 174: Station Coaching And Station Monitor

    The password must be programmed through system programming and may be six digits in length. To restrict your phone: Loud ringer connection is not supported on ICON series phones. IWATSU TELEPHONE USER GUIDE - 156...

  • Page 175: Text Messaging

    90 may be stored in system memory. Station Text Messages Allows you to program up to 10 frequently used messages for either one-touch or abbreviated access. The messages may be 16 characters in length. IWATSU TELEPHONE USER GUIDE - 157...

  • Page 176: One-Touch Group Text Messages

    16 stations can be assigned to a text message group and up to 250 groups can be programmed in the ECS database. This feature is available on any Iwatsu key telephone that can be assign a Fixed Text Message key.
  • Page 177 To responded to a stored text message by calling the originating extension:  With you TXT MSG key red LED lit   Press TXT MSG + to display a stored text message IWATSU TELEPHONE USER GUIDE - 159...

  • Page 178: Scrolling And Selecting Text Messages

    Note: You cannot make a call while Text Web is active. You must exit Text Web to make a call. Text Web will remain active when you receive a call and you can activate Text Web while on a call. IWATSU TELEPHONE USER GUIDE - 160...

  • Page 179: Ticker Field Display (Tfd)

    Ticker Field Display (TFD) The Ticker Field Display allows you program a ticker formatted URL and have that information scroll across one of two lines on the Iwatsu ICON Series Key Telephones. As an example, the ticker can be programmed to scroll weather, news, or quote of the day across the display of the key telephone.
  • Page 180 Transfer to Guest Mailbox allows access to mailboxes that are not associated with specific ECS extensions. To access a Guest Mailbox from an Iwatsu Enterprise-CS or SLT:  Press ICM + either the VOICE MAILBOX ACCESS key or mailbox access code.

  • Page 181: Unanswered Incoming Outside Line Warning Tone

    Night Answer key UNA if assigned as a Multipurpose key User Options (Station Programming) The User Options menu described in this section is available on the Iwatsu ICON 5810, 5910 and 5930 phones only. If your phone does not have an assigned Station Password, you will not have access to this feature.
  • Page 182  Enter your Station Password and press Enter.  Press the right navigation key to move to the next menu page.  Select Hold Recall Timer.  Use the dial pad to enter a new Hold Recall Time: IWATSU TELEPHONE USER GUIDE - 164...

  • Page 183: Change Your Camp-On Recall Timer

    Voice Mail Message The Iwatsu Enterprise-CS easily integrates with many manufacturers' voice mail machines. As an Iwatsu Enterprise-CS user you will be able to transfer and forward both internal and external calls directly to a mailbox and be notified by a special voice mail message waiting indication (a red flashing lamp on the MSG key and MBOX key) when there are messages present in your mailbox.
  • Page 184  Press the Voice Mail key (of the mailbox you wish to transfer) if assigned as a Multipurpose key To transfer a call to a mailbox:  Press the Transfer key TRAN Default key type. IWATSU TELEPHONE USER GUIDE - 166...

  • Page 185: Ix-4Evmc Voice Mail Card

     Your Voice Mail display menu may appear with a message count (i.e., 2 Messages).  If you have changed the label for this key, the message count will not display.  Toggle the voice mail menu guidance On and Off by selecting the Setup menu key. IWATSU TELEPHONE USER GUIDE - 167...

  • Page 186: Voice Mail Monitor (Answering Machine Emulation)

     Press FEAT and the Voice Mail Monitor key VMMNT   Press to deactivate/activate Voice Mail Monitoring   Press to set the mode as Manual   Press to set the mode as Automatic. IWATSU TELEPHONE USER GUIDE - 168...

  • Page 187: Whisper Page

    For more information on Text Messaging, see Text Messaging in this section. Whisper Monitor Station Coaching consists of two parts: Call Monitoring and Whisper Monitor. See STATION COACHING for additional information on Call Monitoring, Whisper Monitoring or Station Coaching. IWATSU TELEPHONE USER GUIDE - 169...
  • Page 188 IWATSU ENTERPRISE-CS IWATSU TELEPHONE USER GUIDE - 170...
  • Page 189 Section 4 – Attendant Position User Guide...
  • Page 190 IWATSU ENTERPRISE-CS ATTENDANT POSITION USER GUIDE - 172...
  • Page 191 Iwatsu ICON Series 59DS The Iwatsu ICON Series DSS Unit (59DS) was designed for use with the Iwatsu ICON Series IP and Digital telephones (5930, 5910, and 5810 only). The 59DS is equipped with a 15-line, 24-character backlit LCD display, and 30 Self-Labeling keys that support up to 60 features.

  • Page 192: Making A 911 Support Call

    Basic Features Making a 911 Support Call From an outside or inside line:  Go off-hook  Dial 911 You will be connected to your local Public Safety Answering Point (PSAP). Receiving an Incoming Call There are two ways you may answer incoming calls; either with the receiver in the cradle or with the receiver not in the cradle.
  • Page 193 Transferring a Call to Another Extension There are two ways you may transfer calls; either using the Transfer key or using the Direct Station Selection Unit. Using the Transfer key:  Press the Transfer key TRAN and the lamp will flash red ...

  • Page 194: Disconnecting Or Releasing A Call

    Disconnecting or Releasing a Call  Hang up, or, press the Release key RLS When transferring an outside call to an extension, pressing the Release key RLS returns you to the outside caller. Making an Intercom Group Call  Dial the Intercom Group access number. Making an E-Response Help Call ...

  • Page 195: Putting A Call On Hold

    Putting a Call on Hold To put a call on Hold:  Press the Hold key HOLD/DND and the lamp will intermittently flash green on the outside line key Picking Up a Held Call To retrieve a held call:  Press the green intermittently flashing key representing the call that you wish to speak with Parking a Call When you cannot locate an extension user you may page the desired...

  • Page 196: Answering A Call That Returns To The Attendant Position

    Answering a Call That Returns to the Attendant Position Calls that were transferred and not answered, on Hold or Call Park too long, will ring and light the lamp on the Recall key RECALL at the Attendant Position. To answer a call that returns to the Attendant Position: ...

  • Page 197: Making A Page Announcement

    Making a Page Announcement  Lift the receiver  Press and hold the Page key PAGE and the lamp will flash red  Wait for the Page tone  Make an announcement  Release the Page key PAGE to disconnect the paging circuit Advanced Features 911 Call Indication Up to 32 ECS extensions may be designated as attendant positions.

  • Page 198: Attendant Override

    Attendant Automatic Hold Allows you to place your current call on Hold automatically by pressing a key representing a new call to be answered. To place a call on Hold without using the Hold key HOLD/DND:  Press the key representing the new call Attendant Override Allows you to notify an extension user that is in Do Not Disturb that you wish to speak with them.

  • Page 199: Call Intercept

    To view the IX-CCSU Serial Number and ECS Software Version:  Dial FEATURE + 93. Only Iwatsu attendant stations with a two-line display can display this information. Iwatsu Platinum Series 12i/d telephones can only display the IX- CCSU serial number (top system line) and not the ECS software version on the second line of the display.

  • Page 200: Clock Set/Adjustment

    Clock Set/Adjustment Allows you to change the time for the system clock. To change the time:  Press the Speaker key SPKR  Wait for the dial tone   Press the Feature key FEAT then dial , or, press the Clock key CLOCK if assigned as a key ...

  • Page 201: Dss Screen Control

    DSS Screen Control The 59DS has two screens. Use the page navigation arrows at the bottom of the display to navigate between screens 1 and 2. On older model DSS units press the SCRN 1 or SCRN 2 to alternate between screens. 59DS Navigation Keys Flexible Night Answer Allows you to program individual outside lines or line groups to ring at the...

  • Page 202: Multiple Ringing Mode

    System Ringing and Group Ringing based on incoming trunk groups or DNIS/DID number. Activation and control of the Multiple Ringing mode is available from Iwatsu ICON Series 5930, 5910, and 5810 telephones. System Ringing Mode (Default) Operation...
  • Page 203 Menu Operations in System Ringing Mode (Forced Night) When a system is in System Ringing Mode, pressing existing Group Night Mode key from an Iwatsu ICON Series (5810, 5910, and 5930) attendant position will take you to the Select Ringing Mode screen with limited selections.
  • Page 204 The System Night Mode key will change the LED lamp status based on the System Ringing mode. The LED lamp indication is reflected for the ringing mode on all Iwatsu telephones (legacy and ICON Series) with a Night Mode key.
  • Page 205 Group Night Mode key without the group parameter maintains the legacy key operation regardless of the type of telephone. The key can only toggle between Day (Day-1) and Night  Press the Group Mode key. The current ringing mode is displayed in reverse video ...
  • Page 206 The Group Night Mode key will change the LED lamp status based on the Group Ringing mode. The LED lamp indication is reflected for the ringing mode on all Iwatsu telephones (legacy and ICON Series) with a Night Mode key.

  • Page 207: Night Mode

     Attendant Intercept (UCD): Attendant Intercept will operate if a system is in the Day-1, Day-2 or Day-3 mode (Night Mode not supported).  Iwatsu ICON Series Self-labeling key name change is not supported with the Multiple Ringing Mode. Night Mode Allows you to change the ringing termination point for outside lines.

  • Page 208: Operator Priority

    Operator Priority The system operator has the ability to override any ringing or voice announce intercom call or paging call. This occurs when calls are made simultaneously, or another party other than the operator makes the call first. Overflow Transfer Allows you to limit the number of calls waiting to be answered at the Attendant Position.

  • Page 209: Serial Call

    Serial Call Allows you to have outside calls return to you after the extension the call was transferred to hangs up. This is very useful when an outside party wants to talk to more than one internal party. When someone calls and desires to speak with more than one person: ...

  • Page 210: Station Class Restriction Change

    Station Class Restriction Change The Iwatsu Enterprise-CS may be programmed to allow different outside calling restrictions to be set based on Day and Night Mode system operation. Station Class Restriction Change allows you to instruct the ECS that an extension or group of extensions are to always operate in either the Day or Night Mode restriction pattern during Day Mode operation.

  • Page 211: Station Forced Release

    Station Forced Release Allows you to remove an extension from service. To remove an extension from service:  Press the Speaker key SPKR  Wait for the dial tone  Press the Forced Release key FRLS   Dial  Dial the desired extension number ...

  • Page 212: Station Lock

    Station Lock Allows you to prevent an extension from having access to outside lines. To prevent an extension from making outside calls:  Press the Speaker key SPKR  Wait for the dial tone   Press the Feature key FEAT then dial , or, ...

  • Page 213: System Announcement Recording

    System Announcement Recording If your Iwatsu Enterprise-CS is equipped with an IX-CMSG-1 card you may make customized recordings to be played to outside callers. The total recording time is 330 seconds with the IX-CMSG-1 card. Message number 01 is reserved for the System Announcement recording.

  • Page 214: System Speed Dial Registration

    To listen to all prerecorded messages:  Lift the receiver  Wait for the dial tone  Press the System Announcement Recording key VSSR   Dial System Speed Dial Registration You have the ability to register (program) the 900 System Speed Dial numbers.

  • Page 215: Through Dialing

    To register several Text Messages: After entering a text message:  Press the Text Message key TXT MSG -  Dial the next System Text Message Code  Repeat the same procedure as above Through Dialing Allows you to make an outside call for an extension that is toll restricted. When an extension user asks to make an outside call, while you are speaking to the extension: ...

  • Page 216: Trunk Forced Release

     Dial the outside line group number, or,  Dial the outside line number  Press the Connect key CNCT  Wait for a confirmation tone  Press the Speaker key SPKR Trunk Forced Release Allows you to remove an outside line or outside line group from service. To remove an outside line from service: ...
  • Page 217 Section 5 – SIP & Single Line Telephone User Guide...
  • Page 218 IWATSU ENTERPRISE-CS SIP & SINGLE LINE TELEPHONE USER GUIDE - 200...

  • Page 219: Single Line Telephones (Slt)

    SIP and Single Line Telephones This section lists the operations for the Iwatsu Enterprise-CS features which may be accessed by SIP and Single Line Telephones. The feature operation codes listed in this guide are the preset codes that are automatically present when the Iwatsu Enterprise-CS is turned on. Your system installer may assign different codes based on individual system requirements.

  • Page 220: Making A 911 Call

    Basic Features MAKING A 911 CALL From an outside or inside line:  Go off-hook.  Dial 911. You will be connected to your local Public Safety Answering Point (PSAP). Making an Outgoing Call  Lift the receiver.  Dial the access code for an outside line (assigned by the system installer).
  • Page 221 Making an E-Response Help Call  SIP – Not Supported.  Lift the receiver or press [SPKR] and remain off hook on ICM for a duration that exceeds the amount of time programmed in the system, or,  Lift the receiver to make an intercom call. Begin dialing. Between digits stop dialing for more than 10 seconds, or, ...

  • Page 222: Picking Up A Call On Hold

    Picking Up a Call on Hold  Lift the receiver.  Press the Hold key to be connected to the call, or,   Dial the Exclusive Hold code and you will be connected to the call. Parking a Call Call Park is similar to Hold but allows others to retrieve a call from another extension.

  • Page 223: Sip Station Name Display For Intercom Calls

    Handling a Second Call Analog SLT only. Not supported on SIP phones. While on an outside or intercom call, if you receive a second call and do not want to hang up on the first call:  Place the first call on Hold or Call Park. ...
  • Page 224 Busy Intercom Callback Analog SLT only. Not supported on SIP phones. When you make an intercom call and the extension is busy:  Do not hang up.  Press and release the receiver button quickly.  Wait for the dial tone. ...
  • Page 225  Lift the receiver.  Wait for the dial tone. .  Dial the Cancel code  Wait for a confirmation tone.  Hang up. Busy Outside Line Queuing Analog SLT only. Not supported on SIP phones. When attempting to make an outside call and all lines are busy: ...
  • Page 226 Call Pick-Up There are three types of Call Pick-Up: Direct Call Pick-Up, Internal Group Call Pick-Up, and External Group Call Pick-Up. Direct Call Pick-Up Allows you to answer a call ringing at any extension in the office.  Lift the receiver. ...
  • Page 227 (Polycom): While on an outside call:  Press the transfer soft key.  Dial the extension.  When you hear busy ring back tone.  Press the transfer soft key. To answer a Camp-On call: Analog SLT only. Not supported on SIP phones. ...
  • Page 228 Multi-Line (Up to 3 outside & 1 inside parties) While speaking on an outside call:  Press and release the receiver button quickly or press the Flash key. .  Dial the Exclusive Hold code  Press and release the receiver button quickly or press the Flash key. ...

  • Page 229: Do Not Disturb

     Wait for the dial tone.   Dial the Exclusive Hold code and you will be connected to the original conference call. Consultation Hold  Press the Hold key, or,  While on an outside call, press and release the receiver button quickly or press the Flash key.

  • Page 230: Call Forwarding

    For Short Flash (Centrex or PBX use):  Press and release the receiver button quickly or press the Flash key. .  Dial the Short Flash code  Dial new number or feature code. The Flash key can only be used when the call is connected. Call Forwarding Set Forward Destination ...
  • Page 231 2 = CO calls only. 3 = Intercom calls only.  If the setting is valid, you will hear a confirmation tone. If the setting is invalid, you will hear a warning tone. Follow Me When you move to a different extension, you may change the forwarding destination from the extension you originally set to the extension which you are now using.

  • Page 232: Group Park

    Group Park To retrieve a call in Group Park:  Lift the receiver.  Wait for the dial tone.  Dial the Group Park code. Hot Line Analog SLT only. Not supported on SIP phones. If your telephone is programmed for use as a Hot Line: ...

  • Page 233: Zone Page (External)

     Stay on the line until you hear the dial tone. Paging All Call Allows you to make an announcement either through the speakers in the Digital Telephones or an External Paging System.  Lift the receiver.  Wait for the dial tone. ...

  • Page 234: Speed Dial

     Wait for the dial tone.   Dial the Meet-Me Page Answer code and you will be connected to the extension that made the page. Pre-Ringing This programming option allows calls to Single Line Telephones to receive a short ring before the normal ring signaling begins. This feature helps reduce the noise level in the office environment.
  • Page 235 Repeat the procedure to enter additional numbers. To register Personal Speed Dial Numbers (without an outside line group):  Lift the receiver.  Wait for the dial tone. .  Dial the Speed Dial Registration code -.  Dial the Personal Speed Dial code ...

  • Page 236: Station Restriction Password

    Your specific telephone may have this feature. When a Single Line Telephone that has a message goes off-hook, the Iwatsu Enterprise-CS automatically sends an intermittent tone for 2 seconds before normal dial tone is heard. This feature alerts you of messages.
  • Page 237 Tone/Voice Calling To switch the calling mode to a Digital Telephone:  Dial the extension number. .  Dial Transfer To Park You may transfer a call to the call park orbit of another extension:  Press and release the receiver button quickly or press the Flash key. ...
  • Page 238 Voice Mail Message To access your mailbox:  Lift the receiver.  Wait for the dial tone.  Dial the Mailbox access code. .  Dial  Follow the voice mail prompts. Wake-Up Call Wake-up call available on SIP stations with ECS software version 8.0 or higher.
  • Page 239 Section 6 – Digital Door Phone User Guide...
  • Page 240 IWATSU ENTERPRISE-CS DIGITAL DOOR PHONE USER GUIDE - 222...
  • Page 241 Digital Door Phone Digital door phones provide an economical and simple method to allow visitors to make an intercom call to gain entrance to your building. To place a call from a digital door phone:  Press and release the button on the digital door phone, you will hear a ringing tone and the lamp on the button will change from red to green ...
  • Page 242 IWATSU ENTERPRISE-CS DIGITAL DOOR PHONE USER GUIDE - 224...
  • Page 243 Section 7 – ECS ACD Automatic Call Distribution User Guide ECS ACD USER GUIDE - 225...
  • Page 244 IWATSU ENTERPRISE-CS ECS ACD USER GUIDE - 226...

  • Page 245: Automatic Call Distribution (Acd)

    Automatic Call Distribution (ACD) Overview ECS ACD is a combination of specially designed hardware and software that is compatible with any ECS telephone system to provide Automatic Call Distribution capability. ACD can be of benefit to any organization because it distributes calls equally among employees and ensures that callers are handled in the most efficient manner.

  • Page 246: Acd Call Routing

     When an ACD Call is transferred from an Agent in an ACD Group to an ECS system extension or another Agent, the call is no longer treated as an ACD Call. When an ACD Call is transferred from an Agent in an ACD Group to another ACD Group, the call is treated as a new ACD Call for the second ACD Group.

  • Page 247: Acd Group Expansion

    Groups and each ACD Group may be assigned an eight character alphanumeric name. In addition, each ACD Group may be assigned one of the four ECS system ring patterns. ACD Group Expansion ACD Group Expansion provides an ACD Call in Queue a greater chance of being answered after a specified period of time, 0-999 seconds.
  • Page 248 Play MSG ............ Play a recorded message Auto Attendant Queue ........ Ability to play a message from a source such as a voice mail system MOH ............Play Music On Hold Forward to Station ........Overflow Forward to an extension and exit the ACD Group Forward to Hunt Group .......
  • Page 249 The following table illustrates the conditions that each box option is valid. Box Option Initial Queued Distributed (New call for (Waiting for Idle (Call Sent to Idle ACD Group) Agent) Agent) Play MSG Auto Attendant Queue Forward to Station Forward Hunt Group Forward...

  • Page 250: Super Queue

    Priority Priority enables all types of ACD Calls to be ranked in the order that they are to be answered, regardless of time in queue. ACD Trunk Groups, ECS system extensions, Agent ID Codes (for transferring to another ACD Group) and ACD Groups (for Overflow Forwarding to another ACD Group) may be assigned one of eight possible priority levels.

  • Page 251: Acd Agent Features And Operations

    ACD Agent Features and Operations The ECS ACD will allow 1024 ACD Agents to be programmed with a maximum of 512 active at any given time. ACD Agent Keys The ECS ACD offers special station feature keys for ACD operation. Certain features are only active when an Agent logs-in.

  • Page 252: Acd Agent Log-In / Log-Out

    When an ACD Agent is logged-in, all calls to the Agent's telephone will ring; Off-Hook Call Announce and Hands-Free Answer Back are disabled. Agents may not use a Busy Bypass Module (IX-BPCU), and Off-Hook Signaling (CLASS 10 - ITEM 43) must be programmed for denied. ACD Agent Log-In / Log-Out To begin receiving ACD calls, ECS ACD Agents must login to the ECS ACD group.

  • Page 253: Acd Agent Log-In Status

     Enter the ACD Group number.  The LOG key lamp is off. To Log-Out of All ACD Groups  Press the Feature key [FEAT].  Press the Log key [LOG].  Press .  The LOG key lamp is off. ACD Agent Log-In Status You can see your login status for up to two groups from the station LCD.

  • Page 254: Emergency Help Calls With Recording

    Call Park / Swap Agents can alternate between an ACD call and an ECS system call by pressing the PARK key. To alternate between an ACD Call and an ECS call when speaking on an ACD Call:  Press the Call Park key [PARK] and It will flash green. ...

  • Page 255: Not Available

    Help During difficult call situations, an Agent may request the help of an ACD Supervisor by pressing the Help key. When the Help key is pressed the ACD Supervisor is notified, and the Agent's Help key flashes red. When the ACD Supervisor responds to the Help request, the Agent's Help key becomes solid red and the ACD Supervisor is in the Call Monitoring state.
  • Page 256 To Make the Phone Available  Press the red-flashing Not Available key.  The lamp will turn off. Qualification During wrap-up, ACD agents may enter a three-digit code to identify the source, type or result of the call received. Four three-digit codes may be chained together for a total of twelve digits.

  • Page 257: Queue Indication

    Queue Indication Each ACD Group may be assigned a Queue Indication key. This key provides the Agent or Supervisor with useful information about the number of calls waiting to be answered by their group. ECS ACD Queue Indication is provided in two ways. ...

  • Page 258: Transfer To Call Park

    Transfer Agents and supervisors can transfer ACD calls. When calls are transferred to extensions that are not logged in as ACD agents, the call is no longer tracked as an ACD call. Transferring a Call Using the Headset Control Key ...
  • Page 259 call is disconnected. The agent remains in wrap-up for a programmable period of time. When manual wrap-up is selected, pressing the wrap-up key disconnects the call and starts the wrap-up. If an agent finishes their after-call work before the programmed wrap-up time has elapsed, the agent may press the wrap-up key to start receiving calls again.

  • Page 260: Acd Supervisor Features

    ACD Supervisor Features ACD Supervisor Keys ECS ACD offers special station feature keys for ACD operation. These features are only active when programmed on a supervisor's telephone. The list below highlights these additional features. FEATURE NAME FUNCTION ACD nnn / ACD All ACD Call status (n=1-250/255)* Queue nnn Queue status for group (n=1-250)

  • Page 261: Acd Call Record While Monitoring

     The Supervisor Log key [S. LOG] will flash red and display will read Enter ID#.  Press .  Dial Supervisor ID Code [ ][ ].  Supervisor Log key [S. LOG] lamp is solid red. Simultaneous Supervisor / Agent Log-In ...
  • Page 262 Sequence Table Number and Change Time, Priority Change Timer and Level, ACD Group Expansion Timer and Destination, Queue Indication Number of Calls. AGENT: Agent Name, Agent ACD Group Number, Agent Answering Priority, Agent Transfer Priority, ACD Call Automatic Connection - Method and Time, Wrap-Up Enable - Method and Time, Not Available - Method and Transition Time, Qualify Enable.

  • Page 263: Call Sequence Table Number Change

    using. When the monitor key is used, off-hook signaling must be denied. The [Monitor n] key allows the ACD supervisor to monitor agents based on agent ID code instead of extension number. To monitor an agent:  Lift the receiver. ...

  • Page 264: Message Recording

    Message Recording The ECS ACD can be programmed to play messages to callers waiting in queue. These messages are mailbox greetings for specific mailboxes stored in the Omega-Voice VMI or Esnatech Officelinx voice mail system. In order to update the messages the supervisor must know which mailbox greeting is being used for their ACD queue.
  • Page 265 Section 8 – Hospitality Features User Guide HOSPITALITY FEATURES USER GUIDE - 247...
  • Page 266 IWATSU ENTERPRISE-CS HOSPITALITY FEATURES USER GUIDE - 248...

  • Page 267: Hospitality Features

    Hospitality Features The Iwatsu Enterprise-CS software has been designed to include features that are specific to the hotel/motel industry. These features include Intercom Call Restriction, Message Waiting notification, Room Status indication and Wake- Up Call. Each feature is described below with the procedure for its operation.
  • Page 268  Press the Speaker key SPKR To cancel Message Waiting:  Press the Speaker key SPKR  Wait for the dial tone  Press the Message Waiting Control key MSG CTRL  Dial the guest room extension number  Press the Release key RLS to cancel a message ...
  • Page 269 Room Status The keys on a Direct Station Selection Unit (DSS) may be programmed to inform you of the status of your guest rooms. There are nine status indications: VACANT-READY (CLEANING CONFIRMED) VACANT-TO BE CLEANED VACANT-CLEANED OCCUPIED (IN ROOM)-READY (CLEANING CONFIRMED) OCCUPIED (IN ROOM)-TO BE CLEANED OCCUPIED (IN ROOM)-CLEANED OCCUPIED (OUT OF ROOM)-READY (CLEANING CONFIRMED)
  • Page 270 To change the status of a guest room from the DSS:  Press the key on the DSS representing the guest room to have its status changed  Press the key representing the desired Room Status and the lamp on that key will change to represent the new status Room Status Key Lamp...
  • Page 271 Wake-Up Call Allows you or a guest to enter the time that they wish to be notified that it is time to wake-up. Guests are notified by having their phone ring five minutes prior to the time that was set. If there is not an answer to the first attempt, the ECS will call the guest room at the time set.
  • Page 272 To set a wake-up call from a guest room:  Lift the receiver.  Wait for the dial tone.   Dial the Wake-Up Call code  Wait for a confirmation tone.  Dial the wake-up time in military time H H : M M. ...
  • Page 273 IWATSU ENTERPRISE-CS...
  • Page 274 8001 Jetstar Drive Irving, TX 75063 Part Number 108625 www.iconvn.com #iconvn...

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