Acd Agent Log-In / Log-Out - Iwatsu ENTERPROSE-CS Owner's Manual

When an ACD Agent is logged-in, all calls to the Agent's telephone will ring;
Off-Hook Call Announce and Hands-Free Answer Back are disabled.
Agents may not use a Busy Bypass Module (IX-BPCU), and Off-Hook
Signaling (CLASS 10 - ITEM 43) must be programmed for denied.

ACD Agent Log-In / Log-Out

To begin receiving ACD calls, ECS ACD Agents must login to the ECS ACD
group. There are two methods for logging into an ECS ACD group: Multi-
Group Login and Dual Group Login. Any ECS IP Telephone or Digital Key
Telephone equipped with a Agent Login key can use either method to login to
an ECS ACD group.
ECS ACD Agents can use Multi-Group Login to log into one or multiple ACD
Groups. The login procedure is done on a group-by-group basis.
With Dual-Group login, two ECS ACD Groups are preprogrammed and the
ECS ACD Agent logs into both groups simultaneously.
To Log-in to an ACD Group Using the Dual Group
 Press the Speaker key.
 Press the Log key [LOG].
 The Log key [LOG] flashes red. The display reads Enter ID#.
 Dial your Agent ID Code [ ][ ][ ][ ].
 The Log key [LOG] lamp is solid red. Immediately after Log-in the
phone is in the Not Available mode.
To Log-in to Multiple ACD Groups
 •
Press the Speaker key.
 •
Press the Log key [LOG].
 The Log key [LOG] will flash red. The display will read Enter ID#.
 •
Dial your Agent ID Code [ ][ ][ ][ ].
 •
Enter the ACD Group you wish to log-in to.
 •
Enter your ACD Agent Priority (numbers 1-3,
priority you wish to take calls).
To Start Answering ACD Calls After Log-In
 Press the Not Available key [N/A].
 The Not Available key lamp LED turns off.
To Log-Out of an Individual ACD Group
 Press the Feature key [FEAT].
 Press the Log key [LOG].
ECS ACD USER GUIDE - 234
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