Iwatsu ENTERPROSE-CS Owner's Manual page 256

To Make the Phone Available
 Press the red-flashing Not Available key.
 The lamp will turn off.
Qualification
During wrap-up, ACD agents may enter a three-digit code to identify the
source, type or result of the call received. Four three-digit codes may be
chained together for a total of twelve digits. Each three-digit code may
represent a different source, type or result. Qualifier codes may be entered two
ways: Manual or Preset. The Preset method allows codes to be programmed to
a feature key for quick and accurate entry. Manual method, however, requires
the Agent to dial the codes.
A programming option may be enabled to force an Agent to enter a
qualification code. When Forced Qualify is enabled, the Agent will remain in
wrap-up until the code is entered.
Entering Qualifier Codes Manually
 Press the Qualify key.
 The Qualify key will flash red and the display will read Enter Code.
 Enter a three-digit code [ ] [ ] [ ].
 Dial  to confirm.
 Dial  to cancel.
 The lamp will turn off.
 To enter multiple codes repeat the procedure.
Entering a Preset Qualifier Codes
 Press the desired Qualify key programmed for a specific code.
 To enter multiple codes repeat the procedure.
Forced Qualify
 This feature is available when automatic wrap-up is programmed. A
code may not be entered during the five-second wrap-up time extension
period. When this option is programmed, the Qualify key will flash red
and a qualifier code must be entered.
 Press the [QUALIFY] key and enter a code as described above.
ECS ACD USER GUIDE - 238