Iwatsu ENTERPROSE-CS Owner's Manual page 249

The following table illustrates the conditions that each box option is valid.
Box Option
(New call for
ACD Group)
Play MSG
Auto Attendant Queue
MOH
Forward to Station
Forward to Hunt
Group
Forward to ACD
Group
Go to Other Box
Forward with SPD
Dial
60
Disconnect
Delay/Answer
No Operation (Skip)
60
When analog trunks are used exclusively for this operation an IX-4ETRAN card may be
required.
Initial Queued
(Waiting for Idle
Agent)
Yes Yes
Yes Yes
Yes Yes
Yes Yes
Yes Yes
Yes Yes
Yes Yes
Yes Yes
Yes Yes
Yes Yes
Yes Yes
ECS ACD USER GUIDE - 231
Distributed
(Call Sent to Idle
Agent)
Yes
Yes
Yes
No
No
No
Yes
No
No
Yes/No
No