Problem Solving; Troubleshooting - Dell C7765dn User Manual

Problem Solving

This section describes troubles that may occur with the machine and their solutions. Follow
the troubleshooting described below to solve the problems.

Troubleshooting

Unable to start Access Google Drive
The screen turns white and
does not appear after selecting
[Access Google Drive].
Unable to login to this feature/to connect to the network
"Communication Error" is
displayed on the screen.
"Authentication Error" is
displayed on the screen.
"Timeout" is displayed on the
screen.
Symptom
[Cause]
[Remedy] Set [V4 (New Version)] in [System Settings]
Symptom
[Cause]
[Remedy] For 1, check that proxy settings in the
[Cause]
[Remedy] Select [Close], and then login to this feature
[Cause]
[Remedy] Wait for a while, and then repeat the same
Cause and Remedy
The web browser setting is incorrect.
> [Web Browser Setup] > [Web
Applications Version].
Cause and Remedy
Probable causes are as follows:
1) Proxy connection error occurred.
2) [Advanced Search] was selected for item
searching, and [is:starred], [is:hidden], or
[is:archived] was input as the criteria.
3) Network error occurred.
machine are correct.
For 2, set another search criteria. [is:starred],
[is:hidden], and [is:archived] search are not
available in this feature.
For 3, check that the network cable
connection and the usage environment
settings are correct.
Login has expired.
again.
Network connection timed out because of
an overload.
steps.
Problem Solving
791