Problem Solving; Troubleshooting; View Detailed Information - Dell C7765dn User Manual

Color multifunction printer

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Problem Solving

This section describes problems that may occur with the machine and their solutions.

An authentication popup is shown when a

folder is selected.

The created folder does not appear on the

[Home] screen of My Forms.

Detailed information for the My Forms feature may be required upon contacting us. Follow

the procedures below to view the detailed information.

Select [My Forms] on the [Home] screen.

Press the <Dial Pause> button on the control panel for over five seconds.

View the information on the screen.

Note the information.

Select [Close].

Check the following administrator level settings:

• If [Check Folder Passcode] is [On]:

Select [Tools] > [Setup] > [Create Folder]

and make sure that [Check Folder Passcode]

are all set to [Off] under Folder 191 to 198.

• If [Retrieve Files from Folder] is [Locked]:

Select [Tools] > [Authentication / Security

Settings] > [Authentication] > [Access

Control] > [Feature Access] and make sure

that [Retrieve Files from Folder] is set to

Create folders between No. 191 and 198.

Problem Solving

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