Dell C7765dn User Manual page 594

23 Problem Solving
When you cannot delete documents from the [Print] window
You are trying to delete all
print data displayed in the
[Print] window. (Only the
system administrator is allowed
to delete all data.)
The print data has a different
owner.
Others
The message "Unknown
document name" is displayed
for the job name in the job
history instead of the correct
job name.
594
Cause
Confirm whether you are trying
to delete the print data from
the [Print] menu. ([Cancel All
Documents] menu.)
Confirm whether the name
displayed as the owner for the
selected print data and the
user's login name to Windows
are the same.
Symptom
Change the setting of the SMB receiving buffer to [Hard Disk
Spool] or [Memory Spool].
Check point
Select the print data to delete,
and delete from the
[Document] menu in the
[Print] window. (Select
[Cancel].)
Login to Windows using the
name displayed as the owner of
the print data, and then delete
the print data.
Remedy
Remedy