Copy Problem - Dell 2135cn - Multifunction Color Laser Printer Troubleshooting Manual

Jam at the Regi Sensor
Action
Ensure that the PHD unit is installed correctly. See
PHD Unit".
1
Is the problem resolved?
Replace the PHD unit if you have a spare unit. See
PHD Unit".
2
Is the problem resolved?
Jam at the Exit Sensor
Action
Ensure that the fuser is installed correctly. For information on how to install the fuser, see the fuser replacement
guide, Replacing the Fuser.
1
Is the problem resolved?
Replace the PHD unit if you have a spare. See
Unit".
2
Is the problem resolved?
Multi-feed jam
Action
Ensure that the tray 1 is properly inserted.
1
Is the problem resolved?
Load Coated paper one sheet at a time.
2
Is the problem resolved?
3 Is the print media damp?
Use print media that is not damp.
4a
Is the problem resolved?
Fan the print media.
4b
Is the problem resolved?
Wipe the retard roller in the tray 1 with a cloth moistened with water.
5
Is the problem resolved?
A document jam occurs in the ADF if scanning of multiple-sheet document is cancelled
while scanning is in progress.
Action
Clear the jam. See "Clearing Paper Jams From the
1
Is the problem resolved?
Copy Problem
"Replacing the Print Head Device (PHD) Unit"
"Replacing the Print Head Device (PHD) Unit"
"Replacing the Print Head Device (PHD) Unit"
Yes
ADF".
The task is complete. Contact Dell.
and "Installing the
and "Installing the
and "Installing the PHD
Yes No
If using Coated paper, go to action 2a.
The task is complete.
If using other type of print media, go to action 2b.
The task is complete. Go to action 4b.
Go to action 4a. Go to action 4b.
The task is complete. Go to action 4b.
The task is complete. Go to action 5.
The task is complete. Contact Dell.
No
Yes No
The task is Go to action
complete. 2.
The task is
Contact Dell.
complete.
Yes No
The task is Go to action
complete. 2.
The task is
Contact Dell.
complete.