Dell Printer Configuration Web Tool Problems - Dell C7765dn User Manual

Dell Printer Configuration Web Tool Problems

The possible symptoms and remedies for problems when using Dell Printer Configuration
Web Tool are as follows:
Cannot connect to Dell Printer
Configuration Web Tool.
The [Please wait] message is
continuously displayed.
The [Refresh] button is not
functioning.
Selecting the menu on the left
frame does not update the right
frame contents.
The screen display is distorted.
The latest information is not
displayed.
Characters are not correctly
displayed.
Pressing [Apply] does not apply
the new settings.
When you click [Apply], a
message such as "The server has
returned ineffective or
unrecognizable response" or
"No data" is displayed on the
browser.
Cannot delete jobs.
Symptom
Is the machine working properly?
Check whether the machine is turned on.
Is Internet Services (HTTP) port activated?
Print Configuration Report to confirm.
Is the Internet address correctly entered?
Confirm the Internet address again. If the problem persists,
enter an IP address to connect to Dell Printer Configuration
Web Tool.
Is a proxy server being used?
Depending on the proxy server, connections may not be possible.
Wait for a while as instructed.
If the status does not change, click the [Refresh] button.
If this does not impart any effect, confirm whether the machine
is operating correctly.
Are you using a specified browser?
Refer to "Installation of Dell Printer Configuration Web Tool"
(P.462) to confirm whether your browser is supported.
Change the window size for the browser.
Click the [Refresh] button.
Use Western European language command.
Are the entered values correct?
If a value outside of the permitted range is entered, the update
will automatically be made within the range.
This may occur when the control panel is being operated or the
operation has just been completed.
When the automatic reset function is set, any setting configure
with Dell Printer Configuration Web Tool is not applied until
setting the time set for automatic reset. Wait until then.
Is the password correct?
The entries for Password and Confirm Password do not match.
Enter the correct password.
Restart the machine.
Wait for a while, and click [Refresh].
Network-related Problems
Remedy
601