Dell C7765dn User Manual page 644

23 Problem Solving
Status Code
021-214
[Cause]
[Remedy] Switch off the machine power, make sure that the touch screen is blank, and then switch
021-215
[Cause]
[Remedy] Change the setting on the machine or connect the correct accounting/billing device, and
021-360
[Cause]
021-361
[Remedy] Switch off the machine power, make sure that the touch screen is blank, and then switch
021-401
[Cause]
[Remedy] Disconnect the authentication device connected.
021-500
[Cause]
[Remedy] Wait for the active job finishes, and start the next job.
021-731
[Cause]
[Remedy] Contact Customer Support at dell.com/contactdell.
021-732
[Cause]
[Remedy] Contact Customer Support at dell.com/contactdell.
021-733
[Cause]
[Remedy] Contact Customer Support at dell.com/contactdell.
644
An error occurred during encrypted communication between the machine and the USB
memory device.
on the machine power. Execute the operation again. If the error still is not resolved,
contact Customer Support at dell.com/contactdell.
The accounting/billing device connected does not match the device set on the machine.
switch off the machine power, make sure that the touch screen is blank, and then switch
on the machine power.
An error occurred.
on the machine power. If the same message is displayed again, contact Customer
Support at dell.com/contactdell.
The number of authentication devices such as a smart card reader connected exceeds
the setting value.
The following operation is performed when the Accounting mode for the Fax service is
enabled.
• While a Send Fax job is processing, another job that the Accounting mode is enabled
starts.
• While another job that the Accounting mode is enabled is processing, a Send Fax job
starts.
While the EP system is available, you attempted to make color copies when the use of
color is restricted.
The EP system is not available.
The EP system is not available because the use of color is restricted or the number of
color pages reached the maximum.
Cause and Remedy