Personal Conference Manager (Pcm) (Avc Cp Conferences) - Polycom RealPresence 800s Getting Started Manual

RealPresence Collaboration Server 800s/Virtual Edition Getting Started Guide
Entering Additional DTMF Codes
In some environments, the call is answered by an IVR system (for example when connecting to another
conference or PBX), requesting a password or a destination number to complete the connection process.
In such a case, additional DTMF digits must be entered before the DTMF forward duration time has
expired and are forwarded to the invited destination. When the additional DTMF codes are entered, they
are heard by all the conference participants.
If the DTMF code is not entered on time or if the wrong DTMF code is entered, the participant is prompted
for a new input. After the defined number of retries have elapsed, the call is ended.
Error Handling
● If the destination endpoint is busy or the participant did not answer, the system ends the call.
● When an incorrect number is entered, the call fails and an error message is displayed.
● If the destination number is not entered in a specific amount of time (defined in Timeout for user
input in the IVR Services - Global tab), the participant is prompted to enter a destination number
again. Depending on the Number of user input retries as defined in the IVR Services - Global tab,
the system will attempt to receive the required input. When all the retries have failed, the call to the
invited participant is cancelled.
Guidelines
● In CP conferences, the participant initiating the invitation to another participant is able to view the
dialing information and connection status. During the dialing process, the dialing string is displayed
as the participant name which is replaced by the site name when connected to the conference.
● By default, all participants (Everyone) are granted permission to invite a participant to join a
conference. To change the permission to the Chairperson, modify the Permission column in the IVR
Service - DTMF Codes tab.
For details on enabling the Invite Participants option, see
Personal Conference Manager (PCM) (AVC CP
Conferences)
The Personal Conference Manager (PCM) interface enables the conference chairperson to control various
conference features using his/her endpoint's remote control device.
The following conference operations can be performed:
● Initiate Polycom's Click&View™ application to change the local screen layout.
● Invite participants to connect to the conference.
● View and control the audio and video of each connected endpoint.
● Camera Control - control the camera of a remote endpoint using Far End Camera Control (FECC).
● Control the camera of a connected endpoint.
● Video Force a specific participant to a specific window of the video layout.
● Initiate and control recording of the conference.
● Disconnect a participant.
● Terminate the conference.
Polycom®, Inc.
Inviting Participants using DTMF.
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