Finishing Problems - Xerox ColorQube 9201 User Manual

Troubleshooting
Storing of Media
It is important for optimum printing that paper is stored correctly. Take note of the following when
storing paper:
• Store in ambient room temperature. Damp paper may cause feed problems or poor image quality.
• Do not open paper packages until they are required for use. The wrapper contains an inner lining
that protects the paper from moisture.
• Store on a flat surface to avoid folding or curling of paper.
• Stack reams of paper carefully on top of one another to avoid crushing the edges. Do not stack
more than five reams on top of each other.

Finishing Problems

The finishing devices can occasionally experience misfeed, stapler, hole punch or stacking problems. If
a problem occurs, a message and clearance instructions are displayed on the touch screen. If problems
persist, or occur intermittently, check the following points:
• Unload the finisher tray frequently.
• Do not remove stapled sets while the finisher is compiling.
• Check the paper tray guides are locked into position against the paper.
• When using large paper, remove any output contained in the Stacker Tray.
• If the paper curls excessively, flip the paper over in the applicable paper tray.
• Check the correct paper size has been selected for the paper loaded in the tray.
• To correct stapling problems, use less than 50 sheets of paper if the paper is heavier than 80 gsm
(20 lb).
• Check that the Hole Punch Waste Container is not full. The container collects waste from the hole
punch. Refer to Emptying the Hole Punch Waste Container
If a stapler problem occurs, use the instructions below to clear the problem:
Office Finisher:
• If a problem occurs in the office Finisher Stapler, remove the Stapler Cartridge and release any
misfed staples. Refer to
cartridge.
• Remove any partially used staple strips and any staple strips that are not flat.
• Reinstall the Stapler Cartridge.
High Volume Finisher:
• If a problem occurs in the Finisher Stapler, remove the Staple Cartridge and release any misfed
staples. Refer to Staple Cartridges
• If the Staple Cartridge is not at the front of the device, power the device Off and On using the
On/Off switch at the side of your device.
• Remove any partially used staple strips and any staple strips that are not flat.
• Reinstall the Staple Cartridge.
300 ColorQube™ 9201/9202/9203
General Care and Troubleshooting
Staple Cartridges on page 293 for instructions on removing the staple
on page 293 for instructions on removing the staple cartridge.
on page 294 for instructions.