Collecting Maintenance Data; Save Data Collection Dialog Box - HP 316095-B21 - StorageWorks Edge Switch 2/24 Service Manual

Repair Information

Collecting Maintenance Data

When the switch operational firmware detects a critical error, the switch
automatically copies the contents of dynamic random access memory (DRAM) to
a dump area in FLASH memory on the CTP card, then transfers (through the
Ethernet connection) the captured dump file from FLASH memory to the HAFM
server hard drive.
Perform the maintenance data collection procedure after a firmware fault is
corrected or a failed FRU is replaced to capture the data for analysis by third-level
support personnel. Maintenance data includes the dump file, hardware log, audit
log, and an engineering log viewable only by support personnel. To collect
maintenance data:
1. At the HAFM server, open the HAFM application. The Product View
2. Select the icon representing the switch for which the data collection procedure
3. At the navigation control panel, select Data Collection from the
Figure 37: Save Data Collection dialog box
4. Remove the backup disk from the HAFM server backup drive (either Zip
5. At the Save Data Collection dialog box, select the backup drive from the
148
displays.
is to be performed. The Hardware View for the selected switch displays.
Maintenance icon. The Save Data Collection dialog box
displays.
drive or CD-RW drive) and insert a blank disk.
Look in drop-down menu, then type a descriptive name for the collected
maintenance data in the File name field. Click Save.
(Figure 37)
Edge Switch 2/24 Service Manual