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Novell GROUPWISE 7 - GROUPWISE CLIENT Manual

Groupwise client
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GroupWise
7
M a r c h 1 4 , 2 0 0 8
®
G R O U P W I S E C L I E N T
F R E Q U E N T L Y A S K E D Q U E S T I O N S
( F A Q )
w w w . n o v e l l . c o m

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  • Page 1 GroupWise 7 Client Frequently Asked Questions (FAQ) Novell GroupWise ® w w w . n o v e l l . c o m G R O U P W I S E C L I E N T M a r c h 1 4 , 2 0 0 8...
  • Page 2 Further, Novell, Inc. reserves the right to make changes to any and all parts of Novell software, at any time, without any obligation to notify any person or entity of such changes.
  • Page 3 Novell Trademarks For Novell trademarks, see the Novell Trademark and Service Mark list (http://www.novell.com/company/legal/ trademarks/tmlist.html). Third-Party Materials All third-party trademarks are the property of their respective owners.

  • Page 5: Table Of Contents

    Contents About This Guide 1 How Do I Find What I Need in the GroupWise Client Documentation? Step 1: Online Help in the GroupWise Client ........9 Step 2: User Guides on the GroupWise Documentation Web Site .
  • Page 6 GroupWise 7 Client Frequently Asked Questions (FAQ)

  • Page 7: About This Guide

    GroupWise WebAccess Client User Guide GroupWise Connector for Microsoft Exchange Quick Start GroupWise PDA Connect Readme Documentation Conventions In Novell documentation, a greater-than symbol (>) is used to separate actions within a step and items in a cross-reference path. About This Guide...
  • Page 8 ® A trademark symbol ( , etc.) denotes a Novell trademark. An asterisk (*) denotes a third-party trademark. When a single pathname can be written with a backslash for some platforms or a forward slash for other platforms, the pathname is presented with a backslash. Users of platforms that require a forward slash, such as Linux*, should use forward slashes as required by your software.

  • Page 9: How Do I Find What I Need In The Groupwise Client Documentation

    1.2 Step 2: User Guides on the GroupWise Documentation Web Site All three GroupWise clients have a User Guide posted on the GroupWise 7 Documentation Web site (http://www.novell.com/documentation/gw7) that is easy to access: Windows Client: Click Help > User Guide. Cross-Platform Client: Click Help > User Guide.

  • Page 10: Step 3: User Comments Link In The User Guides

    Forum. NOTE: Response times vary. 1.4 Step 4: GroupWise Support Forum GroupWise Support Forum (http://support.novell.com/forums/2gw.html) provides assistance from over 30 volunteer sysops from around the world, not to mention helpful GroupWise users from around the world as well. If the GroupWise client isn’t working for you as documented, post your problem on the GroupWise Support Forum for free assistance.

  • Page 11: Groupwise Windows Client Faq

    GroupWise Windows Client FAQ How do I customize the Home View? Help! I’ve had fun playing with my Home View. Now how do I put it back? How do I get rid of the little monthly calendars that weren’t there in my GroupWise 6.5 Calendar Week view? How do I set up an automated response to let people know that I’m on vacation or out of the office?
  • Page 12 I’ve run out of space in my mailbox. I’ve deleted everything I can think of. Now what? NOTE: External cross-references in the section are found in the GroupWise 7 Windows Client User Guide. How do I customize the Home View? “Understanding the Home View”...
  • Page 13 How do I get notified of incoming messages? “Running Notify”. How do I turn on sound or change the sound of my appointment notifications? When Notify is running, you have a Notify icon (a small globe with a letter) in your Windows notification area.
  • Page 14 thus becoming the owner of the newly shared copy of the original shared folder. The new owner must have full rights to the original shared folder. Help! My folder list has disappeared. How do I get it back? Click View > Folder List. If you’re in a context where that doesn’t work, click Tools > Options > Environment >...
  • Page 15 Why are there discrepancies between the folder structure in my archive and in my Online or Caching mailbox? Theoretically, the folder structure in your archive should match the folder structure in your mailbox. However, over time, you have probably renamed folders, deleted folders, and moved folders as your worked on your mailbox.
  • Page 16 GroupWise 7 Client Frequently Asked Questions (FAQ)

  • Page 17: Groupwise Cross-Platform Client Faq

    GroupWise Cross-Platform Client I'm used to the GroupWise Windows client. What differences am I going to see when I use the Cross-Platform client? Where's the Home View? How do I set up an automated response to let people know that I'm on vacation or out of the office? How do I add text, such as contact information, to the bottom of every message I send? My personal information in the GroupWise Address Book is out of date.
  • Page 18 How do I add text, such as contact information, to the bottom of every message I send? “Adding a Signature or vCard to Items You Send”. My personal information in the GroupWise Address Book is out of date. How do I update it? You cannot edit the information in the GroupWise Address Book yourself.
  • Page 19 thus becoming the owner of the newly shared copy of the original shared folder. The new owner must have full rights to the original shared folder. How do I forward all my mail from my GroupWise account to a personal e-mail account? “Creating a Rule to Forward All Mail to a Private Mail Account”...
  • Page 20 GroupWise 7 Client Frequently Asked Questions (FAQ)

  • Page 21: Groupwise Webaccess Client Faq

    GroupWise WebAccess Client I'm used to the GroupWise Windows client. What differences am I going to see when I use the WebAccess client? Where's the Home tab? How do I stop my password from being automatically provided on the WebAccess login page? What do I do if my session times out while I’m working on a message? How do I set up an automated response to let people know that I'm on vacation or out of the office?
  • Page 22 What do I do if my session times out while I’m working on a message? If your GroupWise administrator has configured WebAccess as described in “Setting the Timeout Interval for Inactive Sessions” in “WebAccess” in the GroupWise 7 Administration Guide, you should not lose a message your are working on when your session times out.
  • Page 23 Can I delete attachments from a received message? No. Not at the present time; however, there are free, third-party attachment-strippers. See Cool Solutions (http://www.novell.com/coolsolutions/gwmag/) for more information. Someone gave me proxy access to a mailbox. How do I access it? “Using...
  • Page 24 GroupWise 7 Client Frequently Asked Questions (FAQ)

  • Page 25: Non-Groupwise Clients Faq

    Non-GroupWise Clients FAQ How do I access my GroupWise mailbox from a handheld device? How do I access my GroupWise mailbox from Microsoft Outlook? How do I access my GroupWise mailbox from Evolution? How do I access my GroupWise mailbox from a handheld device? “Mobile Devices”...
  • Page 26 GroupWise 7 Client Frequently Asked Questions (FAQ)

  • Page 27: Groupwise Client Comparison

    Section 6.4, “Folder Management Tasks,” on page 32 Section 6.5, “Proxy Tasks,” on page 33 Section 6.6, “Document Management Tasks,” on page 33 For a comparison of GroupWise versions 6, 6.5, and 7 SP1, see the Novell GroupWise 7 Feature Comparison (http://www.novell.com/products/groupwise/compare.html). 6.1 Message Tasks Section 6.1.1, “Mailbox Types,”...

  • Page 28: Mailbox Types

    6.1.1 Mailbox Types GroupWise GroupWise Windows Cross-Platform GroupWise Outlook Task Client Client WebAccess Connector Caching Archive .pst file Remote POP/IMAP/NNTP POP/IMAP 6.1.2 Item Types GroupWise GroupWise Windows Cross-Platform GroupWise Outlook Task Client Client WebAccess Connector Task Reminder Note Discussion Note Displays as reminder note Phone Message...

  • Page 29: Message Composition

    GroupWise GroupWise Windows Cross- GroupWise Outlook Task Client Platform Client WebAccess Connector Change Message To Encrypt/Unencrypt Messages Notify 6.1.4 Message Composition GroupWise GroupWise Windows Cross- GroupWise Outlook Task Client Platform Client WebAccess Connector Signature HTML Composition Change Font for HTML Composed Messages Change Font for Text Composed Messages...

  • Page 30: Send Options

    GroupWise GroupWise Windows Cross-Platform GroupWise Outlook Task Client Client WebAccess Connector Create/Modify/Delete Rules Can modify only rule types sup- ported in WebAccess Unicode* Support Set Time Zone Uses Windows Filters Limited New Message Count Mark Private QuickViewer Date/Time Options View Attachment Viewer Back Up Mailbox .pst file Junk Mail Handling...

  • Page 31: Calendar Tasks

    GroupWise GroupWise Windows Cross-Platform GroupWise Outlook Task Client Client WebAccess Connector Delay Delivery 6.2 Calendar Tasks Section 6.2.1, “Scheduling,” on page 31 Section 6.2.2, “Views,” on page 31 6.2.1 Scheduling GroupWise GroupWise Windows Cross-Platform GroupWise Outlook Task Client Client WebAccess Connector Personal Calendaring Appointment Scheduling...

  • Page 32: Address Book Tasks

    6.3 Address Book Tasks GroupWise GroupWise Windows Cross-Platform GroupWise Outlook Task Client Client WebAccess Connector Address Book Groups Create New Address Book Modify Address Book Name Completion Share Address Book Add Contact from Message Address Field Filters Limited LDAP Address Book Lookup Contact Management Edit Corporate Distribution Lists 6.4 Folder Management Tasks...

  • Page 33: Proxy Tasks

    6.5 Proxy Tasks GroupWise GroupWise Windows Cross-Platform GroupWise Outlook Task Client Client WebAccess Connector User Proxy Change Proxy Settings Multiuser View Multiple Proxy Windows Through new main windows 6.6 Document Management Tasks GroupWise GroupWise Windows Cross-Platform GroupWise Outlook Task Client Client WebAccess Connector...
  • Page 34 GroupWise 7 Client Frequently Asked Questions (FAQ)

  • Page 35: Where Do I Go For More Help

    Novell Support Knowledgebase (http://www.novell.com/support) Novell GroupWise Support Forum (http://support.novell.com/forums/2gw.html) Novell GroupWise Support Community (http://support.novell.com/products/groupwise/) Novel GroupWise Cool Solutions (http://www.novell.com/coolsolutions/gwmag) Novell GroupWise product site (http://www.novell.com/products/groupwise) BrainStorm, Inc.*, the Novell End-User Training Partner (http://www.brainstorminc.com/ vendors/default.asp) Where Do I Go for More Help?
  • Page 36 GroupWise 7 Client Frequently Asked Questions (FAQ)

  • Page 37: A Documentation Updates

    Documentation Updates This section lists updates to the GroupWise 7 Client Frequently Asked Questions (FAQ) that have ® been made since the initial release of GroupWise 7. The information helps you to keep current on documentation updates and, in some cases, software updates (such as a Support Pack release). The information is grouped according to the date when the GroupWise 7 Client Frequently Asked Questions (FAQ) was republished.

  • Page 38: September 29, 2006

    A.3 September 29, 2006 Location Change GroupWise Windows Client FAQ “How do I change the way my name appears Added a new question and answer. in messages?” on page 12 “Can I send automatic e-mail reminders to Added a new question and answer. other users?”...

  • Page 39: November 30, 2005

    Location Change “How do I get GroupWise to start maximized?” Added a new question and answer. on page 15 GroupWise Cross-Platform Client FAQ “My personal information in the GroupWise Added a new question and answer. Address Book is out of date. How do I update it?”...
  • Page 40 Added a new column for the GroupWise Connector for on page 27 Outlook. Section 6.1.4, “Message Composition,” on Added Global Signatures to the comparison chart. page 29 ® Entire Guide Page design reformatted to comply with revised Novell documentation standards. GroupWise 7 Client Frequently Asked Questions (FAQ)

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