General Troubleshooting Tips - Cisco 7911G - IP Phone VoIP Administration Manual

Contents
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A P P E N D I X
Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0
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Registering the Phone with Cisco Unified Communications
Manager
Cisco Unified IP Phone Resets Unexpectedly
Verifying Physical Connection
Identifying Intermittent Network Outages
Verifying DHCP Settings
Checking Static IP Address Settings
Verifying Voice VLAN Configuration
Verifying that the Phones Have Not Been Intentionally Reset
Eliminating DNS or Other Connectivity Errors
Checking Power Connection (SIP Phones Only)
Troubleshooting Cisco Unified IP Phone Security

General Troubleshooting Tips

Resetting or Restoring the Cisco Unified IP Phone
Performing a Basic Reset
Performing a Factory Reset
Using the Quality Report Tool
Monitoring the Voice Quality of Calls
Using Voice Quality Metrics
Troubleshooting Tips
Where to Go for More Troubleshooting Information
Cleaning the Cisco Unified IP Phone
Providing Information to Users
How Users Obtain Support for the Cisco Unified IP Phone
Giving Users Access to the User Options Web Pages
How Users Get Copies of Cisco Unified IP Phone Manuals
How Users Subscribe to Services and Configure Phone Features
How Users Access a Voice Messaging System
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