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Cisco 7906G User Manual

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Cisco Unified IP Phone 7906G and
7911G for Cisco Unified CallManager
5.0 (SCCP)
INCLUDING LICENSE AND WARRANTY
Corporate Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel:
408 526-4000
800 553-NETS (6387)
Fax:
408 526-4100
OL-10378-01
Phone Guide

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  Summary of Contents for Cisco 7906G

  • Page 1 Phone Guide Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.0 (SCCP) INCLUDING LICENSE AND WARRANTY Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax:...
  • Page 3: Common Phone Tasks

    Exit Return to the previous screen Cisco, Cisco IOS, Cisco Systems, and the Cisco Systems logo are registered trademarks of Cisco Systems, Inc. or its affiliates in the United States and GListen Talk using the handset and listen certain other countries. All other brands, names, or trademarks mentioned in this document or Website are the property of their respective owners.
  • Page 4 MeetMe Host a Meet-Me conference call Feature enabled Connected call Monitor Listen to a call on the speaker Video enabled (Cisco Unified Off-hook MonOff Disable the Monitor function IP Phone 7911G only) more Display additional softkeys...
  • Page 5: Table Of Contents

    Placing a Call—Additional Options Answering a Call Ending a Call Using Hold and Resume Switching Between Multiple Calls Viewing Multiple Calls Transferring Calls Forwarding All Calls to Another Number Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.0 (SCCP)
  • Page 6 Storing and Retrieving Parked Calls Making and Receiving Secure Calls Tracing Suspicious Calls Prioritizing Critical Calls Using Cisco Extension Mobility Using a Handset, Headset, and Speaker Using the Group Listen Feature Using the Monitor Feature Using and Obtaining a Headset...
  • Page 7 Using Cisco WebDialer Understanding Additional Configuration Options Troubleshooting Your Phone General Troubleshooting Viewing Phone Administration Data Using the Quality Reporting Tool Cisco One-Year Limited Hardware Warranty Terms Index Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.0 (SCCP)
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  • Page 9: Getting Started

    Listen to your voice messages See the “Accessing Voice Messages” section on page 48. See softkey and icon definitions Refer to the Quick Reference Card in the front of this guide. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.0 (SCCP)
  • Page 10: Finding Additional Information

    Finding Additional Information You can access the most current Cisco documentation on the World Wide Web at this URL: http://www.cisco.com/univercd/home/home.htm You can access the Cisco website at this URL: http://www.cisco.com/ International Cisco websites can be accessed from this URL: http://www.cisco.com/public/countries_languages.shtml...
  • Page 11 Vorbeugung vor Unfällen vertraut. Suchen Sie mit der am Ende jeder Warnung angegebenen Anweisungsnummer nach der jeweiligen Übersetzung in den übersetzten Sicherheitshinweisen, die zusammen mit diesem Gerät ausgeliefert wurden. BEWAHREN SIE DIESE HINWEISE GUT AUF. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.0 (SCCP)
  • Page 12 Avvertenza IMPORTANTI ISTRUZIONI SULLA SICUREZZA Questo simbolo di avvertenza indica un pericolo. La situazione potrebbe causare infortuni alle persone. Prima di intervenire su qualsiasi apparecchiatura, occorre essere al corrente dei pericoli relativi ai circuiti elettrici e conoscere le procedure standard per la prevenzione di incidenti. Utilizzare il numero di istruzione presente alla fine di ciascuna avvertenza per individuare le traduzioni delle avvertenze riportate in questo documento.
  • Page 13 Använd det nummer som finns i slutet av varje varning för att hitta dess översättning i de översatta säkerhetsvarningar som medföljer denna anordning. SPARA DESSA ANVISNINGAR Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.0 (SCCP)
  • Page 14 Aviso INSTRUÇÕES IMPORTANTES DE SEGURANÇA Este símbolo de aviso significa perigo. Você se encontra em uma situação em que há risco de lesões corporais. Antes de trabalhar com qualquer equipamento, esteja ciente dos riscos que envolvem os circuitos elétricos e familiarize-se com as práticas padrão de prevenção de acidentes.
  • Page 15 Brug erklæringsnummeret efter hver advarsel for at finde oversættelsen i de oversatte advarsler, der fulgte med denne enhed. GEM DISSE ANVISNINGER Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.0 (SCCP)
  • Page 16 OL-10378-01...
  • Page 17 Ultimate disposal of this product should be handled according to all national laws and regulations. Warning Do not work on the system or connect or disconnect cables during periods of lightning activity. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.0 (SCCP)
  • Page 18: Using An External Power Supply

    (TNV) circuits. LAN ports contain SELV circuits, and WAN ports contain TNV circuits. Some LAN and WAN ports use RJ-45 connectors. Use caution when connecting cables. Inline power circuits provide current through the communication cable. Use the Cisco Caution provided cable or a minimum 24 AWG communication cable.
  • Page 19: Using External Devices

    Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of the following actions: •...
  • Page 20: Connecting Your Phone

    Connecting Your Phone Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphics below to connect your phone. The following graphic and table show how to connect the Cisco Unified IP Phone 7906G:...
  • Page 21 Connecting Your Phone The following graphic and table show how to connect the Cisco Unified IP Phone 7911G: Network port (10/100 SW) DC adapter port (DC48V) Access port (10/100 PC) AC-to-DC power supply Handset port AC power cord Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.0 (SCCP)
  • Page 22 Adjusting the Handset Rest When you connect your phone, you might want to adjust the handset rest to ensure that the receiver will not slip out of the cradle. See the table below for instructions. Set the handset aside and pull the square plastic tab from the handset rest. Rotate the tab 180 degrees.
  • Page 23 Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound good to you (the user) and to the party on the far end. Sound is subjective and Cisco cannot guarantee the performance of any headsets or handsets, but some of the headsets and handsets on the sites listed below have been reported to perform well with Cisco Unified IP Phones.
  • Page 24: An Overview Of Your Phone

    In addition to basic call-handling features, your Cisco Unified IP Phone 7906G and 7911G can provide specialized or advanced telephony features that extend your call-handling capabilities. Depending on configuration, your phone supports: •...
  • Page 25 Messages” section on page 48. 10 Footstand Allows the phone to stand at a convenient angle — on a desk or table. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.0 (SCCP)
  • Page 26: Understanding Applications Menus

    Understanding the Help System on Your Phone The Cisco Unified IP Phone 7906G and 7911G provide a comprehensive online help system. To view the phone help, press and choose Help.
  • Page 27: Understanding Line And Call Icons

    Depending on your phone system configuration, features included in this Phone Guide might not be available to you or might work differently on your phone. Contact your support desk or system administrator for information about feature operation or availability. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.0 (SCCP)
  • Page 28: Basic Call Handling

    You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information. Placing a Call—Basic Options Here are some easy ways to place a call on your Cisco Unified IP Phone. For more information, If you want to...
  • Page 29: Placing A Call-Additional Options

    “Using Personal Book (PAB) entry Personal Directory to log in. Directory on Your Phone” section on 2. Choose Personal Address Book and page 45. search for a listing. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.0 (SCCP)
  • Page 30: Answering A Call

    2. After the tone, enter a client matter code (CMC) or a forced authorization code (FAC). Place a call using your Cisco Log in to the Extension Mobility service on “Using Cisco Extension Extension Mobility profile a phone.
  • Page 31: Ending A Call

    . Any active call is placed on hold and the selected call is resumed. Switch from a connected call Press Answer. Any active call is placed on hold. to answer a ringing call Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.0 (SCCP)
  • Page 32: Viewing Multiple Calls

    Viewing Multiple Calls Understanding how multiple calls are displayed on your phone can help you organize your call-handling efforts. Your phone displays calls as follows for the highlighted line: • Calls with the highest precedence and longest duration display at the top of the list. •...
  • Page 33: Forwarding All Calls To Another Number

    • Call forwarding is phone line specific. If a call reaches you on a line where call forwarding is not enabled, the call will ring as usual. • Your system administrator can change call forwarding conditions for your phone line. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.0 (SCCP)
  • Page 34: Making Conference Calls

    Making Conference Calls Your Cisco Unified IP Phone allows you to join three or more people into one telephone conversation, creating a conference call. Understanding Types of Conference Calls There are two types of conference calls: Standard and Meet-Me. Standard Conference Calls...
  • Page 35: Starting And Joining A Standard Conference

    (*) next to the name. Drop the last party added to Press RmLstC. the conference You can remove participants only if you initiated the conference call. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.0 (SCCP)
  • Page 36: Starting Or Joining A Meet-Me Conference Call

    If you want to... Then... Remove any conference 1. Highlight the participant’s name. participant 2. Press Remove. You can remove participants only if you initiated the conference. End your participation in a Hang up or press EndCall. conference Tips • Calls must be on the same line before you can add them to a conference using Confrn or Join. •...
  • Page 37: Advanced Call Handling

    “Using Personal Directory on the Web” section on page 50. 2. To place a call, access the Fast Dial service on your phone. See the “Using Personal Directory on Your Phone” section on page 45. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.0 (SCCP)
  • Page 38: Picking Up A Redirected Call On Your Phone

    Picking Up a Redirected Call on Your Phone Call PickUp allows you to answer a call that is ringing on a co-worker’s phone by redirecting the call to your phone. You might use Call PickUp if you share call-handling with coworkers. If you want to...
  • Page 39: Using A Shared Line

    Privacy feature. Doing so also prevents coworkers from barging your calls. See the “Preventing Others from Viewing or Barging a Shared-Line Call” section on page 33. The maximum number of calls that a shared line supports can vary by phone. Note Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.0 (SCCP)
  • Page 40: Adding Yourself To A Shared-Line Call

    Adding Yourself to a Shared-Line Call Depending on how your phone is configured, you can add yourself to a call on a shared line using either Barge or cBarge. If you want to... Then... See if the shared line is Look for the remote-in-use icon in use Add yourself to a call...
  • Page 41: Preventing Others From Viewing Or Barging A Shared-Line Call

    You can park a call when you want to store the call so that you or someone else can retrieve it from another phone in the Cisco Unified CallManager system (for example, a phone at a coworker’s desk or in a conference room).
  • Page 42: Making And Receiving Secure Calls

    • Authenticated call—The identities of all phones participating in the call have been verified. • Encrypted call—The phone is receiving and transmitting encrypted audio (your conversation) within the Cisco IP network. Encrypted calls are also authenticated. • Non-secure call—At least one of the participating phones or the connection does not support these security features, or the phones cannot be verified.
  • Page 43: Prioritizing Critical Calls

    • When you make or receive an MLPP-enabled call, you will hear special ring tones and call waiting tones that differ from the standard tones. • If you enter an invalid MLPP access number, a verbal announcement will alert you of the error. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.0 (SCCP)
  • Page 44: Using Cisco Extension Mobility

    Using Cisco Extension Mobility Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your own. Once you log in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings. Your system administrator must configure EM for you.
  • Page 45: Using A Handset, Headset, And Speaker

    Using a Handset, Headset, and Speaker The Cisco Unified IP Phone 7906G and 7911G provide a speaker for hands-free listening. You can use the speaker only to listen to a call. To talk on a call, you must use the handset.
  • Page 46: Using The Monitor Feature

    Using the Monitor Feature The following table shows how you can use the Monitor feature. If you want to... Then... Use the handset Lift it to go off-hook; replace it to go on-hook. Listen to the call on the speaker Press Monitor and then hang up the handset.
  • Page 47: Using Autoanswer

    Your system administrator can configure AutoAnswer to use the speaker to answer calls. However, you can only monitor the call using the speaker. To speak to the caller, you must pick up the handset. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.0 (SCCP)
  • Page 48: Using Phone Settings

    Using Phone Settings You can personalize your Cisco Unified IP Phone by adjusting the ring tone, background image, and other settings. Customizing Rings and Message Indicators You can customize how your phone indicates an incoming call and a new voice message. You can also adjust the ringer volume for your phone.
  • Page 49: Customizing The Phone Screen

    User Options Web Pages” section on page 49.) 2. Access your line text label settings. (See the “Controlling Line Settings on the Web” section on page 55.) Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.0 (SCCP)
  • Page 50: Using Call Logs And Directories

    Using Call Logs and Directories This section describes how you can use call logs and directories. To access both features, press select Directories. Using Call Logs Your phone maintains logs of your missed, placed, and received calls. If you want to... Then...
  • Page 51 • The first logged entry is the name/number of the last completed call of a multiparty call received on your phone. • The second logged entry is the name/number of the first completed call of a multiparty call received on your phone. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.0 (SCCP)
  • Page 52: Directory Dialing

    Directory Dialing Depending on configuration, your phone can provide corporate and personal directory features: • Corporate Directory—A directory of corporate contacts that is set up and maintained by your system administrator. • Personal Directory—If available, personal contacts and associated speed-dial codes that you can configure and access from your phone and User Options web pages.
  • Page 53: Using Personal Directory On Your Phone

    5. Choose Phones and use the keypad to enter phone numbers. Be sure to include any necessary access codes such as a 9 or 1. 6. Choose Submit to add the entry to the database. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.0 (SCCP)
  • Page 54 If you want to... Then... Assign a Fast Dial 1. Search for a PAB entry. code to a PAB entry 2. Highlight the listing and press Select. 3. Press Fast Dial. 4. Highlight the number that you want to dial and press Select. 5.
  • Page 55 Ask your system administrator for more information. • Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button on your phone to move between input fields. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.0 (SCCP)
  • Page 56: Accessing Voice Messages

    Accessing Voice Messages To access voice messages, press , and select Messages. Your company determines the voice message service that your phone system uses. For the most Note accurate and detailed information, refer to the documentation that came with your voice message service.
  • Page 57: Customizing Your Phone On The Web

    You can use your computer to log in to your Cisco Unified CallManager User Options web pages, where you can control features, settings, and services for your Cisco Unified IP Phone. For example, you can set up speed-dial numbers from your User Options web pages.
  • Page 58: Configuring Features And Services On The Web

    The Personal Directory feature set that you can access on your computer consists of: • A Personal Address Book (PAB) • Fast Dials • Cisco Unified CallManager Address Book Synchronizer You can also access PAB and Fast Dials from your phone. See the “Using Personal Directory Note on Your Phone”...
  • Page 59: Configuring Fast Dials On The Web

    • You can create a new Fast Dial entry without using a PAB entry. Such Fast Dial entries are labeled “raw” in the User Options pages and do not display a configurable text label. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.0 (SCCP)
  • Page 60: Using The Address Book Synchronization Tool

    Microsoft Windows Address Book (if applicable) with your PAB. Entries from your Microsoft Windows Address Book will then be accessible on your Cisco Unified IP Phone and User Options web pages. Your system administrator can give you access to Cisco Unified CallManager Address Book Synchronizer and provide detailed instructions.
  • Page 61: Setting Up Phone Services On The Web

    1. Search for services. 2. Click on the service name. 3. Change the information and click Save. Access a service on your Press and choose Services on your phone. phone Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.0 (SCCP)
  • Page 62: Controlling User Settings On The Web

    Your PIN and password allow you to access different features and services. For example, use your PIN to log in to Cisco Extension Mobility or Personal Directory on your phone. Use your password to log in to your User Options web pages and Cisco WebDialer on your personal computer. For more information, ask your system administrator.
  • Page 63: Controlling Line Settings On The Web

    Typically, the default message waiting setting prompts your phone to display a steady red light from the handset light strip to indicate a new voice message. 4. Click Save. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.0 (SCCP)
  • Page 64: Using Cisco Webdialer

    Using Cisco WebDialer Cisco WebDialer allows you to make calls on your Cisco Unified IP Phone to directory contacts by clicking on items in a web browser. Your system administrator must configure this feature for you. OL-10378-01...
  • Page 65 The call is now placed on your phone. 6. To end a call, click Hangup or hang up from your phone. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.0 (SCCP)
  • Page 66 Settings > Network Configuration > Host Name.) • Use Extension Mobility—If selected, prompts WebDialer to use the Cisco Unified IP Phone that is associated with your Extension Mobility profile (if available). • Do not display call confirmation—If selected, prompts WebDialer to suppress the Make Call page.
  • Page 67: Understanding Additional Configuration Options

    Request a shared line. This allows you to See the “Using a Shared Line” extension for use one extension for your desk phone section on page 31. several phones and lab phone, for example. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.0 (SCCP)
  • Page 68 • “Using Cisco Extension Mobility” section on page 36. • Cisco Extension Mobility to apply your phone number and user profile to a shared Cisco Unified IP Phone. Want to Ask your system administrator about the See the “Using Cisco Extension temporarily apply Cisco Extension Mobility service.
  • Page 69: Troubleshooting Your Phone

    Barge Cisco CallBack fails The other party might have call forwarding enabled. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.0 (SCCP)
  • Page 70: Viewing Phone Administration Data

    Viewing Phone Administration Data Your system administrator might ask you to access administration data on your phone for troubleshooting purposes. If you are asked to... Then... Access network Press and choose Settings > Network Configuration and select the configuration data network configuration item that you want to view.
  • Page 71: Cisco One-Year Limited Hardware Warranty Terms

    Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com. Follow these steps to access and download the Cisco Information Packet and your warranty and license agreements from Cisco.com.
  • Page 72 Replacement, Repair, or Refund Policy for Hardware Cisco or its service center will use commercially reasonable efforts to ship a replacement part within ten (10) working days after receipt of a Return Materials Authorization (RMA) request. Actual delivery times can vary, depending on the customer location.
  • Page 73: Index

    25 monitoring 38 configuring from web page 56 multiple parties on 26 configuring on phone 25 multiple, switching between 23 parking 34 placing 20, 21 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.0 (SCCP)
  • Page 74 45 See also barge personal 46 using 32 using from web page 57 Cisco Extension Mobility feature, using 22 using on phone 43 Cisco Unified CallManager Address Book directory, dialing from 21 Synchronizer 53 documentation, accessing 2 Cisco Unified IP Phone...
  • Page 75 38 installing, Cisco Unified IP Phone 12 multiparty calls identifying in call logs 44 viewing details of 44 multiple calls, handling 22, 24 Join, using 26 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.0 (SCCP)
  • Page 76 privacy and shared lines 31 navigation button illustration 17 using 33 off-hook dialing 20 QRT 63 on-hook dialing 20 Quality Reporting Tool 63 received calls, records of 43 using from web page 51 redial 20 using on phone 46 remote-in-use icon for shared lines 31 parking a call 22 resuming held calls 23 password, changing 55...
  • Page 77 24 troubleshooting general 62 QRT 63 User Options web pages accessing 50 configuring features and services with subscribing to phone services with 54 using a headset 14 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.0 (SCCP)
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