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Cisco 7906G Phone Manual

Unified ip phone communications manager 6.1 (sccp and sip)
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Cisco Unified IP Phone 7906G and
7911G Phone Guide for Cisco Unified
Communications Manager 6.1
(SCCP and SIP)
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel:
408 526-4000
800 553-NETS (6387)
Fax:
408 527-0883
Phone Guide

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  Summary of Contents for Cisco 7906G

  • Page 1 Phone Guide Cisco Unified IP Phone 7906G and 7911G Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387)
  • Page 3: Common Phone Tasks

    Speed Dialing EditDial Edit a number in a call log Common Phone Tasks Cisco, Cisco Systems, the Cisco logo, and the Cisco Systems logo are EndCall Disconnect the current call registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.
  • Page 4 Speaker in use (Monitor on) Call Forwarding enabled Join Join several calls on a single line to (SCCP only) create a conference Video enabled (Cisco Unified Call on hold IP Phone 7911G only with SCCP) MeetMe Host a Meet-Me conference call Connected call...
  • Page 5: Table Of Contents

    Switching Between Multiple Calls Switching an In-Progress Call to Another Phone Viewing Multiple Calls Transferring Calls Sending a Call to a Voice Message System Forwarding Calls to Another Number Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1...
  • Page 6 Preventing Others from Viewing or Barging a Shared-Line Call Making and Receiving Secure Calls Tracing Suspicious Calls Prioritizing Critical Calls Using Cisco Extension Mobility Managing Business Calls Using a Single Phone Number Using a Handset, Headset, and Speaker Using the Group Listen Feature...
  • Page 7 Using Cisco WebDialer Understanding Additional Configuration Options Troubleshooting Your Phone General Troubleshooting Viewing Phone Administration Data Using the Quality Reporting Tool Cisco One-Year Limited Hardware Warranty Terms Index Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1...
  • Page 8 viii OL-14584-01...
  • Page 9: Getting Started

    Refer to the Quick Reference Card in the front of this guide. Finding Additional Information You can access the most current Cisco documentation on the World Wide Web at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1...
  • Page 10: Safety And Performance Information

    Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of the following actions: •...
  • Page 11: Cisco Product Security Overview

    This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S.
  • Page 12 OL-14584-01...
  • Page 13: Connecting Your Phone

    Connecting Your Phone Connecting Your Phone Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphics below to connect your phone. The following graphic and table show how to connect the Cisco Unified IP Phone 7906G:...
  • Page 14 The following graphic and table show how to connect the Cisco Unified IP Phone 7911G: Network port (10/100 SW) DC adapter port (DC48V) Access port (10/100 PC) AC-to-DC power supply Handset port AC power cord OL-14584-01...
  • Page 15 To use a headset, make sure the handset is disconnected, then connect the headset to the Handset port on the back of your phone. Depending on headset manufacturer’s recommendations, an external amplifier may be required. Refer to headset manufacturer’s product documentation for more information. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1...
  • Page 16 Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound good to you (the user) and to the party on the far end. Sound is subjective and Cisco cannot guarantee the performance of any headsets or handsets, but some of the headsets and handsets on the sites listed below have been reported to perform well with Cisco Unified IP Phones.
  • Page 17: An Overview Of Your Phone

    In addition to basic call-handling features, your Cisco Unified IP Phone 7906G and 7911G can provide specialized or advanced telephony features that extend your call-handling capabilities. Depending on configuration, your phone supports: •...
  • Page 18 Accessing Applications including caller ID, call duration, and call state. Menus, page 11 Understanding Feature Availability, page Cisco Unified IP Indicates your Cisco Unified IP Phone model — Phone series series. Softkey buttons Each activates a softkey option displayed on Softkey Definitions, your phone screen.
  • Page 19: Understanding Lines Vs. Calls

    If you want to... Then... Access the Applications Press to display a list of Applications: Messages, Directory, menus Settings, Services, and Help. Scroll through a list or Press menu Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1...
  • Page 20: Accessing The Help System On Your Phone

    Accessing the Help System on Your Phone The Cisco Unified IP Phone 7906G and 7911G provide a comprehensive online help system. To view the phone help, press and choose Help.
  • Page 21: Basic Call Handling

    You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information. Placing a Call—Basic Options Here are some easy ways to place a call on your Cisco Unified IP Phone. For more information, If you want to...
  • Page 22: Placing A Call-Additional Options

    Cisco WebDialer 2. Click the number that you want to dial. Use Cisco CallBack to receive 1. Press CallBack while listening to the Your system notification when a busy or busy tone or ring sound. administrator.
  • Page 23: Answering A Call

    Storing and Retrieving Parked another phone Calls, page Use your phone to answer Use Call Pickup. Picking Up a Redirected Call on a call ringing elsewhere Your Phone, page Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1...
  • Page 24: Ending A Call

    If you want to... Then... For more information, see... Answer a priority call Hang up the current call and press Prioritizing Critical Calls, (SCCP phones only) Answer. page Answer a call on your Set up Mobile Connect and answer Managing Business Calls Using a cellular phone or other your phone.
  • Page 25: Using Hold And Resume

    • If you use a shared line, Hold Reversion rings only on the phone that put the call on hold, not on the other phones that share the line. • The duration between Hold Reversion alerts is determined by your system administrator. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1...
  • Page 26: Switching Between Multiple Calls

    Switching Between Multiple Calls You can switch between multiple calls on your phone. If you want to... Then... Switch between connected 1. Make sure the call that you want to switch to is highlighted. calls 2. Press . Any active call is placed on hold and the selected call is resumed.
  • Page 27: Transferring Calls

    • You cannot use Transfer to redirect a call on hold. Press again to remove the call from hold before transferring it. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1...
  • Page 28: Sending A Call To A Voice Message System

    Sending a Call to a Voice Message System You can use iDivert to send an active, ringing, or on-hold call to your voice message system. Depending on the type of call and your phone configuration, you can also use iDivert to send the call to another party's voice message system.
  • Page 29: Using Do Not Disturb

    DND for your phone. When DND and Call Forward are both enabled on your phone, calls are forwarded and the caller does not hear a busy tone. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1...
  • Page 30: Making Conference Calls

    – disable all visible and audible alert notifications. Making Conference Calls Your Cisco Unified IP Phone allows you to talk simultaneously with multiple parties in a conference call. Using Conference Features You can create a conference in various ways, depending on your needs and the features that are available on your phone.
  • Page 31: Using Conference

    Check with your system administrator to see if this feature is available to you. See a list of participants or Viewing or Removing Conference Participants, page remove participants Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1...
  • Page 32: Using Cbarge

    Using cBarge You can create a conference by using cBarge to add yourself to a call on a shared line. If you want to... Then... Create a conference by Highlight the call and press cBarge to complete the action. barging a call on a shared line Using a Shared Line, page 29 for more information.
  • Page 33: Viewing Or Removing Conference Participants

    Verify that a participant is Look for the icon beside the participant’s name on the calling from a secure phone phone screen. Add more participants Using Conference, page Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1...
  • Page 34: Advanced Call Handling

    Advanced Call Handling Advanced call-handling tasks involve special features that your system administrator might configure for your phone depending on your call-handling needs and work environment. Speed Dialing Speed dialing allows you to enter an index number or select a phone screen item to place a call. Depending on configuration, your phone can support several speed-dial features: •...
  • Page 35: Picking Up A Redirected Call On Your Phone

    • Pressing PickUp and GPickUp connects you to the call that has been ringing for the longest time. • Pressing OPickUp connects you to the call in the pickup group with the highest priority. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1...
  • Page 36: Storing And Retrieving Parked Calls

    You can park a call when you want to store the call so that you or someone else can retrieve it from another phone in the Cisco Unified Communications Manager system (for example, a phone at a co-worker’s desk or in a conference room). You can park a call by using these methods: •...
  • Page 37: Using A Shared Line

    If you do not want coworkers who share your line to see information about your calls, enable the Privacy feature. Doing so also prevents coworkers from barging your calls. See Preventing Others from Viewing or Barging a Shared-Line Call, page Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1...
  • Page 38: Using Barge To Add Yourself To A Shared-Line Call

    The maximum number of calls that a shared line supports can vary by phone. Note Using Barge to Add Yourself to a Shared-Line Call You can use barge features (cBarge and Barge) to add yourself to calls on your shared line. (Calls must be non-private calls.
  • Page 39: Preventing Others From Viewing Or Barging A Shared-Line Call

    Cisco IP network. Encrypted calls are also authenticated. • Non-secure call—At least one of the participating phones or the connection does not support these security features, or the phones cannot be verified. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1...
  • Page 40: Tracing Suspicious Calls

    If you want to... Then... Check the security level of a call or Look for a security icon in the top right corner of the call conference activity area, next to the call duration timer: Authenticated call or conference Encrypted call or conference Non-secure call or conference Determine if secure calls can be Contact your system administrator.
  • Page 41 • When you make or receive an MLPP-enabled call, you will hear special ring tones and call waiting tones that differ from the standard tones. • If you enter an invalid MLPP access number, a verbal announcement will alert you of the error. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1...
  • Page 42: Using Cisco Extension Mobility

    • MLPP overrides the Do Not Disturb (DND) feature. Using Cisco Extension Mobility Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your own. Once you log in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings.
  • Page 43: Managing Business Calls Using A Single Phone Number

    Connect to Mobile Voice 1. From any phone, dial your assigned Mobile Voice Access number. Access 2. Enter the number you are calling from, if prompted, and your PIN. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1...
  • Page 44 The number is blocked by you or your carrier (shown as “Unknown Number”). – The number is not accurately matched in the Cisco Unified Communications Manager – database; for example, if your number is 510-666-9999, but it is listed as 666-9999 in the database, or your number is 408-999-6666, but it is entered as 1-408-999-6666 in the database.
  • Page 45: Using A Handset, Headset, And Speaker

    Using a Handset, Headset, and Speaker The Cisco Unified IP Phone 7906G and 7911G provide a speaker for hands-free listening. You can use the speaker only to listen to a call. To talk on a call, you must use the handset.
  • Page 46: Using The Monitor Feature

    Using the Monitor Feature The following table shows how you can use the Monitor feature. If you want to... Then... Use the handset Lift it to go off-hook; replace it to go on-hook. Listen to the call on the speaker Press Monitor and then hang up the handset.
  • Page 47: Using Autoanswer

    To talk to the caller, you must pick up the handset. AutoAnswer is disabled when Do Not Disturb is active. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1...
  • Page 48: Changing Phone Settings

    Changing Phone Settings You can personalize your Cisco Unified IP Phone by adjusting the ring tone, background image, and other settings. Customizing Rings and Message Indicators You can customize how your phone indicates an incoming call and a new voice message. You can also adjust the ringer volume for your phone.
  • Page 49: Customizing The Phone Screen

    1. Log in to your User Options web pages. (See Accessing Your User Options Web Pages, page 49.) 2. Access your line text label settings. (See Controlling Line Settings on the Web, page 54.) Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1...
  • Page 50: Using Call Logs And Directories

    Using Call Logs and Directories This section describes how you can use call logs and directories. To access both features, press select Directories. Using Call Logs Your phone maintains logs of your missed, placed, and received calls. If you want to... Then...
  • Page 51 3. If you need to edit the entry, press EditDial. icon appears to indicate that you can begin editing characters in the URL entry. 4. Press Dial. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1...
  • Page 52: Directory Dialing

    (SCCP phones only) To view the complete call record of a multiparty call, press Details. The Details record shows two entries for each missed or received multiparty call. The entries are listed in reverse chronological order: • The first logged entry is the name/number of the last completed call of a multiparty call received on your phone.
  • Page 53: Using Personal Directory On Your Phone

    2. Enter search criteria and press Submit. 3. You can choose Previous or Next to move through listings. 4. Highlight the PAB listing that you want and press Select. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1...
  • Page 54 If you want to... Then... Dial from PAB entry 1. Search for a listing. 2. Highlight the listing and press Select. 3. Press Dial. (You may need to press the more softkey to see Dial.) 4. Enter the participant’s phone number. 5.
  • Page 55 Ask your system administrator for more information. • Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button on your phone to move between input fields. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1...
  • Page 56: Accessing Voice Messages

    Accessing Voice Messages To access voice messages, press , and select Messages. Note Your company determines the voice message service that your phone system uses. For the most accurate and detailed information, refer to the documentation that came with your voice message service.
  • Page 57: Using The User Options Web

    You can use your computer to log in to your Cisco Unified CM User Options web pages, where you can control features, settings, and services for your Cisco Unified IP Phone. For example, you can set up speed-dial numbers from your User Options web pages.
  • Page 58: Configuring Features And Services On The Web

    The Personal Directory feature set that you can access on your computer consists of: • A Personal Address Book (PAB) • Fast Dials • Cisco Unified Communications Manager Address Book Synchronizer You can also access PAB and Fast Dials from your phone. See Using Personal Directory on...
  • Page 59: Configuring Fast Dials On The Web

    • You can create a new Fast Dial entry without using a PAB entry. Such Fast Dial entries are labeled “raw” in the User Options pages and do not display a configurable text label. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1...
  • Page 60: Using The Address Book Synchronization Tool

    Microsoft Windows Address Book (if applicable) with your PAB. Entries from your Microsoft Windows Address Book will then be accessible on your Cisco Unified IP Phone and User Options web pages. Your system administrator can give you access to TABSynch and provide detailed instructions.
  • Page 61: Setting Up Phone Services On The Web

    Change a service name 1. Search for services. 2. Click on the service name. 3. Change the information and click Save. Access a service on your Choose > Services. phone Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1...
  • Page 62: Controlling User Settings On The Web

    Your PIN and password allow you to access different features and services. For example, use your PIN to log in to Cisco Extension Mobility or Personal Directory on your phone. Use your password to log in to your User Options web pages and Cisco WebDialer on your personal computer. For more information, ask your system administrator.
  • Page 63 4. In the Line Text Label area, enter a text label. 5. Click Save. Note Your phone uses the ASCII Label field if the phone does not support double-byte character sets. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1...
  • Page 64: Setting Up Phones And Access Lists For Mobile Connect

    Setting Up Phones and Access Lists for Mobile Connect When using Cisco Mobile Connect, you must add your cellular and other phones that you want to use to make and receive calls using the same directory numbers as your desk phone. These phones are called remote destinations.
  • Page 65 Enable Mobile Connect—Select to allow your cellular phone to ring – simultaneously with your desktop phone. Smart Client Installed—Select to indicate that the remote destination – you are setting up is a smartphone. 6. Click Save. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1...
  • Page 66: Using Cisco Webdialer

    Using Cisco WebDialer Cisco WebDialer allows you to make calls on your Cisco Unified IP Phone to directory contacts by clicking on items in a web browser. Your system administrator must configure this feature for you. If you want to...
  • Page 67 • Do not display call confirmation—If selected, prompts WebDialer to suppress the Make Call page. This page appears by default after you click a phone number in a WebDialer-enabled online directory. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1...
  • Page 68: Understanding Additional Configuration Options

    Using Cisco Extension • co-workers’ calls. Mobility, page • Cisco Extension Mobility to apply your phone number and user profile to a shared Cisco Unified IP Phone. Want to temporarily Ask your system administrator about Using Cisco Extension apply your phone the Cisco Extension Mobility service.
  • Page 69: Troubleshooting Your Phone

    Barge Cisco CallBack fails The other party might have call forwarding enabled. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1...
  • Page 70: Viewing Phone Administration Data

    Viewing Phone Administration Data Your system administrator might ask you to access administration data on your phone for troubleshooting purposes. If you are asked to... Then... Access network Press and choose Settings > Network Configuration and select the configuration data network configuration item that you want to view.
  • Page 71: Cisco One-Year Limited Hardware Warranty Terms

    Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com. Follow these steps to access and download the Cisco Information Packet and your warranty and license agreements from Cisco.com.
  • Page 72 Replacement, Repair, or Refund Policy for Hardware Cisco or its service center will use commercially reasonable efforts to ship a replacement part within ten (10) working days after receipt of a Return Materials Authorization (RMA) request. Actual delivery times can vary, depending on the customer location.
  • Page 73: Index

    13, 14 call logs prevent barging of dialing from prioritizing erasing redirecting while ringing 15, 27 viewing and dialing from Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1...
  • Page 74 10, 18 Cisco Extension Mobility feature, using Details softkey, viewing multiparty calls with Cisco Unified IP Phone device configuration page connecting dialing options documentation for additional...
  • Page 75 Malicious Call Identification and transferring See MCID using MCID hold button illustration Meet-Me conferences hold reversion menus, using hold reversion indicators Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1...
  • Page 76 messages phone lines, description of indicator for phone services listening to configuring missed calls, records of See also User Options web pages MLPP, using PIN, changing monitoring a call placed calls, records of multiparty calls placing a call identifying in call logs placing calls, options for 13, 14 viewing details of...
  • Page 77 37, 38 labels for phone ringer using volume button illustration subscriptions, for phone services suspicious calls, tracing switching calls Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.1...
  • Page 78 warnings, safety web-based services configuring See also User Options web pages WebDialer OL-14584-01...
  • Page 80 Cisco Website at www.cisco.com/go/offices. CCVP, the Cisco logo, and the Cisco Square Bridge logo are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn is a service mark of Cisco Systems, Inc.; and Access Registrar, Aironet, BPX, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, Cisco, the Cisco Certified Internetwork Expert logo,...

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7911g