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Cisco 7911G - IP Phone VoIP Administration Manual

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Cisco Unified IP Phone 7906G and
7911G Administration Guide for
Cisco Unified Communications
Manager 6.0
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel:
408 526-4000
800 553-NETS (6387)
Fax:
408 527-0883
Text Part Number: OL11954-01

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Table of Contents
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  Summary of Contents for Cisco 7911G - IP Phone VoIP

  • Page 1: Cisco Unified Communications Manager

    Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified Communications Manager 6.0 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL11954-01...
  • Page 2 You can determine whether your equipment is causing interference by turning it off. If the interference stops, it was probably caused by the Cisco equipment or one of its peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by using one or more of the following measures: •...
  • Page 3 CCVP, the Cisco Logo, and the Cisco Square Bridge logo are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn is a service mark of Cisco Systems, Inc.; and Access Registrar, Aironet, BPX, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, Cisco, the Cisco...
  • Page 5: Table Of Contents

    Overview of Supported Security Features 1-15 Understanding Security Profiles 1-19 Identifying Encrypted and Authenticated Phone Calls 1-19 Establishing and Identifying Secure Conference Calls 1-20 Call Security Interactions and Restrictions 1-21 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01...
  • Page 6 Understanding the Phone Startup Process Adding Phones to the Cisco Unified Communications Manager Database 2-12 Adding Phones with Auto-Registration 2-13 Adding Phones with Auto-Registration and TAPS 2-14 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01...
  • Page 7 Mounting the Phone to a Wall 3-15 Verifying the Phone Startup Process 3-16 Configuring Startup Network Settings 3-17 Configuring Security on the Cisco Unified IP Phone 3-17 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01...
  • Page 8 802.1X Authentication and Status 4-43 Configuring Features, Templates, Services, and Users C H A P T E R Telephony Features Available for the Cisco Unified IP Phone Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 viii OL11954-01...
  • Page 9 Viewing Model Information, Status, and Statistics on the C H A P T E R Cisco Unified IP Phone Model Information Screen Status Menu Status Messages Screen Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01...
  • Page 10: Troubleshooting And Maintenance

    Verifying IP Addressing and Routing Verifying DNS Settings Verifying Cisco Unified Communications Manager Settings Cisco Unified Communications Manager and TFTP Services Are Not Running Creating a New Configuration File Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01...
  • Page 11: General Troubleshooting Tips

    How Users Get Copies of Cisco Unified IP Phone Manuals How Users Subscribe to Services and Configure Phone Features How Users Access a Voice Messaging System Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01...
  • Page 12 Technical Specifications A P P E N D I X Physical and Operating Environment Specifications Cable Specifications Network and Access Port Pinouts N D E X Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01...
  • Page 13 Because of the close interaction between the Cisco Unified IP Phone and Cisco Unified Communications Manager, many of the tasks in this manual require familiarity with Cisco Unified Communications Manager. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 xiii OL11954-01...
  • Page 14: Cisco Unified Ip Phone Troubleshooting (Continued)

    Cisco Unified IP Phone Appendix A, “Providing Information to Users” Provides suggestions for setting up a website for providing users with important information about their Cisco Unified IP Phones Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01...
  • Page 15: Related Documentation

    Installing the Universal Wall Mount Kit for the Cisco Unified IP Phone • Cisco Unified Communications Manager Administration These publications are available at the following URL: http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_ series_home.html Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01...
  • Page 16: Cisco Product Security Overview

    Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users are Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01...
  • Page 17: Document Conventions

    Nonprinting characters, such as passwords are in angle brackets. Means reader take note. Notes contain helpful suggestions or references to Note material not covered in the publication. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 xvii OL11954-01...
  • Page 18 Means danger. You are in a situation that could cause bodily injury. Before you Warning work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 xviii OL11954-01...
  • Page 19: An Overview Of The Cisco Unified Ip Phone

    XML applications, and customizeable features. The Cisco Unified IP Phone, like other network devices, must be configured and managed. The phone encodes G.711a, G.711µ, G.729a, G.729ab, G.728/iLBC, and decodes all variants of G.711, G.728/iLBC, and G.729. The phone also supports wideband (16bits, 16kHz) audio.
  • Page 20: Chapter 1 An Overview Of The Cisco Unified Ip Phone

    Understanding the Cisco Unified IP Phones 7906G and 7911G The Cisco Unified IP Phones 7906G and 7911G are basic IP phone designed for cubicles, classrooms, factory floors, warehouses, lobbies, and any other location where the phone either complements the user’s set of communication devices or is seldom used.
  • Page 21 Each softkey activates a softkey option displayed on your phone screen Navigation button Allows you to scroll through menu items and highlight items. When the phone is on-hook, displays your Speed Dials. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01...
  • Page 22 Allows the phone to stand at a convenient angle on a desk or table. Also may be removed for wall mounting to mounting screws or to a Cisco Unified IP Phone wall mount kit. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01...
  • Page 23: What Networking Protocols Are Used?

    Sharing feature. (CPPDP) hierarchy of devices. CPPDP is also used to copy firmware or other files from peer devices to neighboring devices. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01...
  • Page 24 Authentication on Cisco Unified IP the port to which the client is Phones” for additional information. connected. After authentication is successful, normal traffic can pass through the port. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01...
  • Page 25 SRTP adds security by encrypting phones being called must also (SRTP) media streams during data transport. support SRTP or else those phones cannot decrypt the secure media stream. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01...
  • Page 26 TCP is a connection-oriented Cisco Unified IP Phones use TCP to Protocol (TCP) transport protocol. connect to Cisco Unified Communications Manager and to access XML services. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01...
  • Page 27: What Features Are Supported?

    This section includes the following topics: Feature Overview, page 1-10 • Configuring Telephony Features, page 1-11 • Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01...
  • Page 28: Feature Overview

    Chapter 4, “Configuring Settings on the Cisco Unified IP Phone.” The Cisco Unified IP Phone can interact with other services and devices on your IP network to provide enhanced functionality. For example, you can integrate the Cisco Unified IP Phones with the corporate Lightweight Directory Access Protocol 3 (LDAP3) standard directory to enable users to search for co-workers contact information directly from their IP phones.
  • Page 29: Configuring Telephony Features

    Troubleshooting and Maintenance, page 9-1 • Configuring Telephony Features You can modify certain settings for the Cisco Unified IP Phone from the Cisco Unified Communications Manager Administration application. Use this web-based application to set up phone registration criteria and calling search spaces, to configure corporate directories and services, and to modify phone button templates, among other tasks.
  • Page 30: Providing Users With Feature Information

    Providing Users with Feature Information If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. To ensure that you distribute the most current feature and procedural information, familiarize yourself with Cisco Unified IP Phone documentation.
  • Page 31 “Troubleshooting Cisco Unified IP Phone • Security” section on page 9-12 Security and the phone startup process See the “Understanding the Phone Startup Process” section on page 2-8. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 1-13 OL11954-01...
  • Page 32 Unified IP Phones” section on page 1-23 “802.1X Authentication and Status” section • on page 4-43 “Troubleshooting Cisco Unified IP Phone • Security” section on page 9-12 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 1-14 OL11954-01...
  • Page 33: Overview Of Supported Security Features

    Cisco Unified IP Phone.” Note Most security features are available only if a certificate trust list (CTL) is installed on the phone. For more information about the CTL, refer to Cisco Unified Communications Manager Security Guide. Table 1-3 Overview of Security Features...
  • Page 34 MIC, which is used for device authentication. The MIC is a permanent unique proof of identity for the phone, and allows Cisco Unified Communications Manager to authenticate the phone. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 1-16 OL11954-01...
  • Page 35 The CAPF can be configured to request certificates from customer-specified certificate authorities on behalf of the phone, or it can be configured to generate certificates locally. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 1-17 OL11954-01...
  • Page 36 Identifying Encrypted and Authenticated Phone Calls, page 1-19 Supporting 802.1X Authentication on Cisco Unified IP Phones, page 1-23 • Security Restrictions, page 1-25 • Device Configuration Menu, page 4-15 • Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 1-18 OL11954-01...
  • Page 37: Understanding Security Profiles

    LCD screen changes to the following icon: Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 1-19...
  • Page 38: Establishing And Identifying Secure Conference Calls

    See Table 1-4 Table 1-5 information about these interactions. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 1-20 OL11954-01...
  • Page 39: Call Security Interactions And Restrictions

    At least one member is Secure conference bridge or authenticated) non-secure Non-secure conference Secure (encrypted) Conference All participants are Secure conference bridge encrypted Secure encrypted level conference Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 1-21 OL11954-01...
  • Page 40 Conference accepts encrypted and authenticated calls Secure (encrypted) MeetMe Minimum security level is Only secure conference bridge non-secure available and used Conference accepts all calls Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 1-22 OL11954-01...
  • Page 41: Supporting 802.1X Authentication On Cisco Unified Ip Phones

    Cisco Discovery Protocol (CDP) to identify each other and to determine parameters such as VLAN allocation and inline power requirements. However, CDP is not used to identify any locally attached PCs. Therefore, Cisco Unified IP Phones provide an EAPOL pass-through mechanism, whereby a PC locally attached to the IP phone may pass through EAPOL messages to the 802.1X...
  • Page 42: Required Network Components

    Disabled—If the switch does not support multiple 802.1X-compliant – devices on the same port, you should disable the PC Port when 802.1X authentication is enabled. See the “Security Configuration Menu” section Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 1-24 OL11954-01...
  • Page 43: Security Restrictions

    A user can barge into an authenticated call, even if the phone that is used to barge is nonsecure. The authentication icon continues to appear on the authenticated devices in the call, even if the initiator phone does not support security. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 1-25 OL11954-01...
  • Page 44: Overview Of Configuring And Installing Cisco Unified Ip Phones

    BAT and the Tool for Auto-Registered Phones Support (TAPS) • For more information about these choices, see the “Adding Phones to the Cisco Unified Communications Manager Database” section on page 2-12. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 1-26 OL11954-01...
  • Page 45: In Cisco Unified Communications Manager

    Some tasks are optional, depending on your system and user needs. For detailed procedures and information, refer to the sources in the list. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 1-27 OL11954-01...
  • Page 46: Cisco Unified Communications

    Refer to the (if required). user needs. Cisco Communications Manager Administration Guide, “Phone Button Template Configuration” chapter. See the “Modifying Phone Button Templates” section on page 5-24. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 1-28 OL11954-01...
  • Page 47 “Telephony Call Forwarding and Pickup (if – Features Available for the used) Cisco Unified IP Phone” Voice Messaging (if used) – section on page 5-2. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 1-29 OL11954-01...
  • Page 48 Guide, with the Cisco Unified IP Phone Cisco Unified IP Phone Services Configuration User Options. chapter. See the “Setting Up Services” section on page 5-25. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 1-30 OL11954-01...
  • Page 49 “End User Configuration” Some phones, such as Note chapter, “Associating those in conference Devices to a User” rooms, do not have an section. associated user. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 1-31 OL11954-01...
  • Page 50: Installing Cisco Unified Ip Phones

    Table 1-7 provides an overview and checklist of installation tasks for the Cisco Unified IP Phone 7906G and 7911G. The list presents tasks in a suggested order to guide you through the phone installation process. Some tasks are optional, depending on your system and user needs. For detailed procedures and information, refer to the sources in the list.
  • Page 51 3-9. Monitor the phone startup process. Verifies that phone is See the “Verifying the configured properly Phone Startup Process” section on page 3-16. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 1-33 OL11954-01...
  • Page 52 Provides protection against See the “Configuring data tampering threats and Security on the identity theft of phones. Cisco Unified IP Phone” section on page 3-17. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 1-34 OL11954-01...
  • Page 53 “Providing Information to how to configure their phone options. successfully use their Users.” Cisco Unified IP Phones. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 1-35 OL11954-01...
  • Page 54 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 1-36 OL11954-01...
  • Page 55 Cisco Unified IP Phone on Your Network Cisco Unified IP Phones enable you to communicate using voice over a data network. To provide this capability, the IP Phones depend upon and interact with several other key Cisco Unified Communications and network components, including Cisco Unified Communications Manager, DNS and DHCP servers, TFTP servers, and media resources.
  • Page 56: Products

    Cisco Unified Communications Products To function in the Unified Communications network, the Cisco Unified IP Phone must be connected to a networking device, such as a Cisco Catalyst switch. You must also register the Cisco Unified IP Phone with a Cisco Unified Communications Manager system before sending and receiving calls.
  • Page 57: C H A P T E R 2 Preparing To Install The Cisco Unified Ip Phone On Your Network

    Preparing to Install the Cisco Unified IP Phone on Your Network Understanding Interactions with Other Cisco Unified Communications Products If the Cisco Unified IP Phone model that you want to configure does not appear Note in the Phone Type drop-down list in Cisco Unified Communications Manager...
  • Page 58: Providing Power To The Cisco Unified Ip Phones 7906G And 7911G

    Providing Power to the Cisco Unified IP Phones 7906G and 7911G The Cisco Unified IP Phones 7906G and 7911G can be powered with external power or with Power over Ethernet (PoE). External power is provided through a separate power supply. PoE is provided by a switch through the Ethernet cable attached to a phone.
  • Page 59: Power Guidelines

    Emergency Calling Service dialing will not function until power is restored. In the case of a power failure or disruption, you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01...
  • Page 60: Obtaining Additional Information About Power

    Cisco Unified IP Phone Power Injector http://www.cisco.com/en/US/products /hw/phones/ps379/prod_installation_ guides_list.html PoE Solutions http://www.cisco.com/en/US/netsol/ ns340/ns394/ns147/ns412/networking _solutions_package.html Cisco Catalyst Switches http://www.cisco.com/en/US/products /hw/switches/tsd_products_support_ca tegory_home.html Integrated Service Routers http://www.cisco.com/en/US/products /hw/routers/index.html Cisco IOS Software http://www.cisco.com/en/US/products /sw/iosswrel/products_ios_cisco_ios_ software_category_home.html Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01...
  • Page 61: Understanding Phone Configuration Files

    You have enabled auto-registration in Cisco Unified Communications • Manager The phone has not been added to the Cisco Unified Communications • Manager Database The phone is registering for the first time • Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01...
  • Page 62: Sip Dial Rules

    Guide. SIP Dial Rules For Cisco Unified IP Phones running under SIP, the administrator uses dial rules to configure SIP phone dial plans. These dial plans must be associated with a SIP phone device to enable dial plans to be sent to the configuration file. If the administrator does not configure a SIP phone dial plan, the phone does not display any indication of a dial plan.
  • Page 63 If you are not using DHCP in your section on page 4-7. network, you must assign static IP addresses to See the “Resolving each phone locally. Startup Problems” section on page 9-2. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01...
  • Page 64 It also contains the certificates “Configuring the Cisco necessary for establishing a secure connection CTL Client” chapter. between the phone and Cisco Unified Communications Manager. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 2-10 OL11954-01...
  • Page 65 Note security is enabled on Cisco Unified Communications Manager. In this case, the phone must be manually added to the Cisco Unified Communications Manager database. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 2-11 OL11954-01...
  • Page 66: Adding Phones To The Cisco Unified Communications Manager Database

    Adding Phones to the Cisco Unified Communications Manager Database Adding Phones to the Cisco Unified Communications Manager Database Before installing the Cisco Unified IP phone, you must choose a method for adding phones to the Cisco Unified Communications Manager database. These sections describe the methods: Adding Phones with Auto-Registration, page 2-13 •...
  • Page 67: Adding Phones With Auto-Registration

    Cisco Unified Communications Manager. Move auto-registered phones to new locations and assign them to different • device pools without affecting their directory numbers. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 2-13 OL11954-01...
  • Page 68: Adding Phones With Auto-Registration And Taps

    Preparing to Install the Cisco Unified IP Phone on Your Network Adding Phones to the Cisco Unified Communications Manager Database Cisco recommends you use auto-registration to add less than 100 phones to your Note network. To add more than 100 phones to your network, use the Bulk Administration Tool (BAT).
  • Page 69 Auto-registration must be enabled in Cisco Unified Communications Manager Administration (System > Cisco Communications Manager) for TAPS to function. When you configure the cluster for mixed mode through the Cisco CTL client, Note auto-registration is automatically disabled. When you configure the cluster for non-secure mode through the Cisco CTL client, auto-registration is automatically enabled.
  • Page 70: Administration

    MAC Address of a Cisco Unified IP Phone” section on page 2-19. Related Topics Adding Phones with Auto-Registration, page 2-13 • Adding Phones with Auto-Registration and TAPS, page 2-14 • Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 2-16 OL11954-01...
  • Page 71: Using Cisco Unified Ip Phones With Different Protocols

    SIP from the BAT. To provision the phone manually, make the appropriate changes for SIP on • the Phone Configuration page in Cisco Unified Communications Manager Administration. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 2-17 OL11954-01...
  • Page 72: Converting An In-Use Phone From Sccp To Sip

    Converting an In-Use Phone from SCCP to SIP You can use the Bulk Administration Tool (BAT) to convert a phone that is in use in your network from SCCP to SIP. To access BAT from Cisco Unified Communications Manager Administration, choose Bulk Administration >...
  • Page 73: Deploying A Phone In An Sccp And Sip Environment

    Determining the MAC Address of a Cisco Unified IP Phone Deploying a Phone in an SCCP and SIP Environment To deploy Cisco Unified IP Phones in an environment that includes SCCP and SIP and in which the Cisco Unified Communications Manager Auto-Registration...
  • Page 74 Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Determining the MAC Address of a Cisco Unified IP Phone Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 2-20 OL11954-01...
  • Page 75 C H A P T E R Setting Up the Cisco Unified IP Phone This chapter helps you install the Cisco Unified IP Phones 7906G and 7911G on a Cisco Unified Communications network, and includes these topics: Before You Begin, page 3-2 •...
  • Page 76: Chapter 3 Setting Up The Cisco Unified Ip Phone

    Installing the Cisco Unified IP Phone, page 3-9 • Network Requirements For the Cisco Unified IP Phones 7906G and 7911G to successfully operate as a Cisco Unified IP Phone endpoint in your network, your network must meet these requirements: Working Voice-over-IP (VoIP) Network •...
  • Page 77: Cisco Unified Communications Manager Configuration

    Cisco Unified Communications Manager” section on page 5-26 for details. Understanding the Cisco Unified IP Phones 7906G and 7911G Components The Cisco Unified IP Phones 7906G and 7911G include these components on the phone or as accessories for the phone: Network and Access Ports, page 3-4 •...
  • Page 78: Network And Access Ports

    The handset is designed especially for use with a Cisco Unified IP Phone. It includes a light strip that indicates incoming calls and voice messages waiting. To connect a handset to the Cisco Unified IP Phone, plug the cable into the handset and the Handset port on the back of the phone.
  • Page 79: Monitor Mode

    In Monitor mode, users can only listen to a call on the speaker. To speak to the other party on the call, users must pick up the handset. Monitor mode is enabled by default if the speaker is enabled on Cisco Unified Communications Manager Administration.
  • Page 80: Headset

    Headset Although Cisco Systems performs some internal testing of third-party headsets for use with the Cisco Unified IP Phones, Cisco does not certify or support products from headset or handset vendors. Because of the inherent environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are deployed, there is not a single “best”...
  • Page 81: Audio Quality Subjective To User

    This hum can either be heard by the remote party or by both the remote party and the Cisco Unified IP Phone user. Some potential humming or buzzing sounds can be caused by a range of outside sources, for example, electric lights, being near electric motors, large PC monitors.
  • Page 82: Using External Devices With Your Cisco Unified Ip Phone

    In these cases, Cisco recommends that you take one or more of the following actions: Move the external device away from the source of the RF or AF signals.
  • Page 83: Installing The Cisco Unified Ip Phone

    Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone Installing the Cisco Unified IP Phone You must connect the Cisco Unified IP Phone to the network and to a power source before using it. See Figure...
  • Page 84 Category 3 or 5 you do not connect one now. guidelines. straight-through Ethernet cable from another network device, such as a desktop computer, to the 10/100 PC port. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 3-10 OL11954-01...
  • Page 85 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone Figure 3-1 Connecting the Footstand (Cisco Unified IP Phone Model 7906G Shown) 10/100 SW Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 3-11 OL11954-01...
  • Page 86 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone Figure 3-2 Connecting the Footstand (Cisco Unified IP Phone Model 7911G Shown) 10/100 SW 10/100 PC Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 3-12 OL11954-01...
  • Page 87 Cisco Unified IP Phone Model 7906G Cable Connections 10/100 SW Network port (10/100 SW) AC-to-DC power supply Handset port AC power cord DC Adapter port (DC48V) Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 3-13 OL11954-01...
  • Page 88 AC power cord Related Topics Before You Begin, page 3-2 • Mounting the Phone to a Wall, page 3-15 • Configuring Startup Network Settings, page 3-17 • Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 3-14 OL11954-01...
  • Page 89: Mounting The Phone To A Wall

    Mounting the Phone to a Wall Mounting the Phone to a Wall You can mount the Cisco Unified IP Phone on a wall using the back of the phone as a mounting bracket or you can use special brackets available in a Cisco Unified IP Phone wall mount kit.
  • Page 90: Verifying The Phone Startup Process

    Verifying the Phone Startup Process Verifying the Phone Startup Process After the Cisco Unified IP Phone has power connected to it, the phone begins its startup process by cycling through these steps. These buttons blink or flash on and off: Handset light strip –...
  • Page 91: Configuring Startup Network Settings

    Configuring Startup Network Settings Configuring Startup Network Settings If you are not using DHCP in your network, you must configure these network settings on the Cisco Unified IP Phone after installing the phone on the network: IP address • IP subnet mask •...
  • Page 92 If a Settings Menu password has been provisioned, SIP phones present an Note “Enter password” prompt after you enter **#. Scroll to LSC and press the Update softkey. Step 4 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 3-18 OL11954-01...
  • Page 93 Menu button, then choosing Settings > Model Information, and ensuring that the LSC setting shows Installed. Related Topic Understanding Security Features for Cisco Unified IP Phones, page 1-12 • Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 3-19 OL11954-01...
  • Page 94 Chapter 3 Setting Up the Cisco Unified IP Phone Configuring Security on the Cisco Unified IP Phone Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 3-20 OL11954-01...
  • Page 95: Configuring Settings On The Cisco Unified Ip Phone

    Network Configuration menu—Provides options for viewing and making a • variety of network settings. For more information, see the “Network Configuration Menu” section on page 4-7. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01...
  • Page 96: C H A P T E R 4 Configuring Settings On The Cisco Unified Ip Phone

    Cisco Unified Communications Manager Administration Phone Configuration page. The Settings Access field accepts these values: Enabled—Allows access to the Settings menu. • Disabled—Prevents access to the Settings menu. • Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01...
  • Page 97 Editing the Values of an Option Setting, page 4-5 • Overview of Options Configurable from a Phone, page 4-6 • Network Configuration Menu, page 4-7 • • Device Configuration Menu, page 4-15 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01...
  • Page 98: Unlocking And Locking Options

    Editing the Values of an Option Setting, page 4-5 • Overview of Options Configurable from a Phone, page 4-6 • Network Configuration Menu, page 4-7 • Device Configuration Menu, page 4-15 • Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01...
  • Page 99: Unlocking And Locking Options

    Press the Cancel softkey before pressing the Save softkey to discard any • changes that you have made. The Cisco Unified IP Phone provides several methods you can use to reset or Note restore option settings, if necessary. For more information, see the “Resetting or...
  • Page 100: Overview Of Options Configurable From A Phone

    TFTP server to use instead of the one assigned by DHCP. VLAN settings Allow you to change the administrative VLAN Admin. VLAN ID used by the phone. PC VLAN (applies to 7911G only) Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01...
  • Page 101: Network Configuration Menu

    For information about the keys you can use to edit options, see the “Editing the Values of an Option Setting” section on page 4-5. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01...
  • Page 102: Network Configuration Menu

    Scroll to the IP Address option, press the Edit softkey, and then enter a new IP Address. Press the Validate softkey and then press the Save softkey. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01...
  • Page 103 For information about the CTL file, refer to Cisco Unified Communications Manager Security Guide. For information about unlocking the CTL file, see the “CTL File Screen” section on page 4-40. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01...
  • Page 104 IP address. Press the Validate softkey. Repeat Steps 3 and 4 as needed to assign backup routers. Press the Save softkey. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 4-10 OL11954-01...
  • Page 105 VLAN from the switch, ignored option, press the Edit softkey, otherwise. and then enter a new Admin VLAN setting. Press the Validate softkey and then press the Save softkey. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 4-11 OL11954-01...
  • Page 106 Scroll to the Alternate TFTP option and press the Yes softkey if the phone should use an alternative TFTP server. Press the No softkey otherwise. Press the Save softkey. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 4-12 OL11954-01...
  • Page 107 If you change the setting of this option, you must change the PC Port Configuration option to the same setting (applies to 7911G only). Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 4-13 OL11954-01...
  • Page 108 Unlocking and Locking Options, page 4-4 • Editing the Values of an Option Setting, page 4-5 • Overview of Options Configurable from a Phone, page 4-6 • Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 4-14 OL11954-01...
  • Page 109: Device Configuration Menu

    CallManager 2, CallManager 3, CallManager 4, and CallManager 5. These options show Cisco Unified Communications Manager servers that are available for processing calls from the phone, in prioritized order. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 4-15 OL11954-01...
  • Page 110: Device Configuration Menu

    No current connection to this Cisco Unified Communications Manager server An option may also display one of more of the designations or icons shown in Table 4-4. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 4-16 OL11954-01...
  • Page 111 Cisco Unified Communications Manager is authenticated and encrypted. For more information (Encryption icon) about authentication and encryption, refer to Cisco Unified Communications Manager Security Guide. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 4-17 OL11954-01...
  • Page 112: Sip Configuration Menu (Sip Phones Only)

    LCD on the phone. This text is for end-user display only and has no effect on caller identification or messaging. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 4-18 OL11954-01...
  • Page 113: Sip General Configuration Menu

    Call Statistics Displays if call statistics are enabled on From Cisco Unified the phone. Communications Manager Administration, choose Device > Device Settings > SIP Profile. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 4-19 OL11954-01...
  • Page 114: Line Settings Menu

    Manager Administration to modify. Proxy Address Displays the IP address of the proxy Display only—cannot configure. server that will be used by the phone. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 4-20 OL11954-01...
  • Page 115: Line Settings Menu

    Indicates whether call waiting is enabled From Cisco Unified (Yes) or disabled (No) for the phone. Communications Manager Administration, choose Call Routing > Directory Number. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 4-21 OL11954-01...
  • Page 116: Http Configuration Menu

    This menu also displays information about the idle display on the phone. Table 4-8 describes the HTTP Configuration menu options. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 4-22 OL11954-01...
  • Page 117: Http Configuration Menu

    HTTP > Phone > Phone Configuration. client and provides responses from the non-local host to the phone HTTP client. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 4-23 OL11954-01...
  • Page 118: Locale Configuration Menu

    Version of the user locale loaded on the Display only—cannot configure. Version phone. User Locale Char Character set that the phone uses for the Display only—cannot configure. user locale. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 4-24 OL11954-01...
  • Page 119: Locale Configuration Menu

    4-7. only) UI Configuration Menu The UI Configuration menu displays whether the group listen function is enabled. Use Cisco Unified Communications Manager Administration to modify. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 4-25 OL11954-01...
  • Page 120: Ui Configuration Menu

    When this option is disabled, all automatic focus changes are disabled regardless of their settings. Default: Enabled. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 4-26 OL11954-01...
  • Page 121 Handset). Disabled—The value of the • Wideband Handset option in Cisco Unified Communications Manager Administration gets used (see Media Configuration Menu, page 4-28). Default: Enabled Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 4-27 OL11954-01...
  • Page 122: Media Configuration Menu

    Phone Configuration to set this value. If you allowed this option to be Note user controllable (in the Wideband Handset UI Control option), the user-configured value takes precedence. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 4-28 OL11954-01...
  • Page 123: Media Configuration Menu

    Locale Configuration menu, displays information about the NTP server and mode configuration used by the phone. Table 4-12 describes the options on this menu. For more information, see Locale Configuration Menu, page 4-24. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 4-29 OL11954-01...
  • Page 124 Manager Administration to modify. Unicast. NTP Mode 2 The secondary server mode. Supported Use Cisco Unified Communications modes are Directed Broadcast and Manager Administration to modify. Unicast. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 4-30 OL11954-01...
  • Page 125: Ethernet Configuration Menu

    When forwarding delay is set to • enabled, the internal switch waits 8 seconds before forwarding packets between the PC port and the switch port. Default is disabled. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 4-31 OL11954-01...
  • Page 126: Security Configuration Menu

    If voice monitoring is not desired, set this option to No (disabled). Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 4-32 OL11954-01...
  • Page 127: Security Configuration Menu

    QoS Configuration Menu The QoS Configuration menu displays information that relates to quality of service (QoS) for the phone. Table 4-15 describes the QoS Configuration menu options. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 4-33 OL11954-01...
  • Page 128: Qos Configuration Menu

    The phone also has a Network Configuration menu that you access from the main Note menu. For information about the options on that menu, see the “Network Configuration Menu” section on page 4-7. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 4-34 OL11954-01...
  • Page 129: Network Configuration

    0. For additional information, see the following sections: “Call Statistics Screen” section on • page 7-16 “Streaming Statistics” section on page 8-15 • Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 4-35 OL11954-01...
  • Page 130 The current PC and switch port CDP values are shown on the Settings menu. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 4-36 OL11954-01...
  • Page 131 TCP connections This menu option indicates whether the phone supports peer to peer image distribution. Settings include: Enabled • Disabled—default • Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 4-37 OL11954-01...
  • Page 132 CTL File screen and the Trust List menu, if a CTL file is installed on the phone. For instructions about how to access the Device Configuration menu and its sub-menus, see the “Displaying a Configuration Menu” section on page 4-2. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 4-38 OL11954-01...
  • Page 133: Ctl File Screen

    4-40. automatically when the phone reboots or resets.) If a CTL file is installed on the phone, also provides access to the CTL File screen. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 4-39 OL11954-01...
  • Page 134: Trust List Menu

    If a CTL file is installed on the phone, you can access the CTL File screen by pressing the Applications Menu button and choosing Security Configuration > CTL File. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 4-40 OL11954-01...
  • Page 135 TFTP Server 1 option or to the TFTP Server 2 option on the Network Configuration menu. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 4-41 OL11954-01...
  • Page 136: Trust List Menu

    If a CTL file is installed on the phone, you can access the Trust List menu by pressing the Applications Menu button and choosing Security Configuration > Trust List. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 4-42 OL11954-01...
  • Page 137: X Authentication And Status

    Use the options that are described in the following tables to enable 802.1X authentication and monitor its progress: Table 4-20 on page 4-44—802.1X Authentication Settings • Table 4-21 on page 4-45—802.1X Authentication Real-Time Status • Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 4-43 OL11954-01...
  • Page 138 Realm—Indicates the user network Display only—Cannot configure. domain, always set as Network. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 4-44 OL11954-01...
  • Page 139 • Authenticating—Authentication in progress Authenticated—Authentication • successful or implicit authentication due to timeouts Held—Authentication failed, • waiting before next attempt (approximately 60 seconds) Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 4-45 OL11954-01...
  • Page 140 Chapter 4 Configuring Settings on the Cisco Unified IP Phone Security Configuration Menu Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 4-46 OL11954-01...
  • Page 141 • Setting Up Services, page 5-25 • Adding Users to Cisco Unified Communications Manager, page 5-26 • Managing the User Options Web Pages, page 5-27 • Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01...
  • Page 142: C H A P T E R 5 Configuring Features, Templates, Services, And Users

    For more information about service parameters and the functions that they control, refer to the Cisco Unified Communications Manager Administration Guide. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01...
  • Page 143 The user can monitor the call Manager Administration Guide, using the speaker but must pick up the “Configuring Directory Numbers” handset to speak to the caller. chapter. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01...
  • Page 144 Phone Configuration” chapter • Cisco Unified Communications Manager System Guide, “Understanding Route Plans” chapter Cisco Unified Communications • Manager Features and Services Guide, “Call Display Restrictions” chapter Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01...
  • Page 145 Manager System Guide, from confusing the two Call Park “Cisco Unified IP Phones” features. chapter Cisco Unified Communications • Manager Features and Services Guide, “Call Park” chapter Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01...
  • Page 146 “Cisco Unified IP Phones” chapter Cisco Unified Communications • Manager System Guide, “Understanding Route Plans” chapter Cisco Unified Communications • Manager Features and Services Guide, “Call Display Restrictions” chapter Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01...
  • Page 147 (SCCP phones Manager Administration only) Guide, “Client Matter Codes” chapter Cisco Unified Communications • Manager Features and Services Guide, “Client Matter Codes and Forced Authorization Codes” chapter Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01...
  • Page 148 Administration Guide, “Cisco number, and original dialed number. Unified IP Phone Configuration” chapter. Cisco Unified • Communications Manager System Guide, “Cisco Unified IP Phones” chapter. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01...
  • Page 149 Manager System Guide, Does not initiate a consultation call and “Cisco Unified IP Phones” does not put the active call on hold. chapter. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01...
  • Page 150 Common Phone Profile page and the Phone configuration page (Phone page value takes precedence). Include DND In BLF Status—Enables • DND status to override busy/idle state. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 5-10 OL11954-01...
  • Page 151 (SCCP phones “Forced Authorization Codes only) (FAC)” chapter Cisco Unified Communications • Manager Features and Services Guide, “Client Matter Codes and Forced Authorization Codes” chapter Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 5-11 OL11954-01...
  • Page 152 You can configure call focus priority to favor incoming or reverting calls. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 5-12 OL11954-01...
  • Page 153 Manager System Guide, called party. “Cisco Unified IP Phones” chapter Cisco Unified Communications • Manager Features and Services Guide, “Call Park and Directed Call Park” chapter Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 5-13 OL11954-01...
  • Page 154 Logging out of hunt groups does not page 5-25 prevent non-hunt group calls from ringing Cisco Unified • their phone. Communications Manager System Guide, “Understanding Route Plans” chapter. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 5-14 OL11954-01...
  • Page 155 Cisco Unified Communications in-progress calls on the desktop phone and Manager Features and Services mobile phone. Guide, “Mobile Connect and Mobile Voice Access” chapter. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 5-15 OL11954-01...
  • Page 156 Refer to the transfer softkey and then go onhook to complete a Cisco Unified Communications call transfer. Manager System Guide, “Cisco Unified IP Phones” chapter. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 5-16 OL11954-01...
  • Page 157 Cisco Unified • Communications Manager System Guide, “Cisco Unified IP Phones” chapter. Cisco • Unified Communications Manager Features and Services Guide “Barge and Privacy” chapter. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 5-17 OL11954-01...
  • Page 158 Cisco Unified Communications • Manager Administration Guide, “Configuring Directory Numbers” chapter Cisco Unified Communications • Manager Features and Services Guide, “Custom Phone Rings” chapter Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 5-18 OL11954-01...
  • Page 159 “Cisco Unified IP Phone Services” chapter Services URL Provides one-touch access to information Refer to button services. Cisco Unified Communications Manager Administration Guide for configuration procedures. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 5-19 OL11954-01...
  • Page 160 Guide, “Time Period Configuration” chapter • Cisco Unified Communications Manager System Guide, “Time-of-Day Routing” chapter Transfer Transfers an active call to another directory Requires no configuration. number. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 5-20 OL11954-01...
  • Page 161 • Manager Administration Guide, “Cisco Voice-Mail Port Configuration” chapter Cisco Unified Communications • Manager System Guide, “Voice Mail Connectivity to Cisco Unified Communications Manager” chapter Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 5-21 OL11954-01...
  • Page 162 Configuration” chapter. Cisco Unified • Communications Manager System Guide, “Understanding Video Telephony” chapter. • Cisco VT Advantage Administration Guide, “Overview of Cisco VT Advantage” chapter. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 5-22 OL11954-01...
  • Page 163: Configuring Corporate And Personal Directories

    5-24 for more information. After the LDAP directory configuration completes, users can use the Corporate Directory service on your Cisco Unified IP Phone to look up users in the corporate directory. Configuring Corporate Directories Cisco Unified Communications Manager uses a Lightweight Directory Access...
  • Page 164: Configuring Personal Directory

    Cisco Unified Communications Manager Administration Phone Configuration page. Refer to Cisco Unified Communications Manager Administration Guide and Cisco Unified Communications Manager System Guide for more information. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 5-24 OL11954-01...
  • Page 165: Configuring Softkey Templates

    Cisco Unified Communications Manager System Guide for more information. Setting Up Services The Services button on the Cisco Unified IP Phone gives users access to Cisco Unified IP Phone Services. These services comprise XML applications that enable the display of interactive content with text and graphics on the phone.
  • Page 166: Adding Users To Cisco Unified Communications Manager

    Chapter 5 Configuring Features, Templates, Services, and Users Adding Users to Cisco Unified Communications Manager The user must subscribe to services using the Cisco Unified IP Phone User • Options application. This web-based application provides a graphical user interface (GUI) for limited, end-user configuration of IP Phone applications.
  • Page 167: Managing The User Options Web Pages

    Cisco Unified IP Phone 7911G Phone Guide. Giving Users Access to the User Options Web Pages Before a user can access the User Options web pages, you must use Cisco Unified Communications Manager Administration to add the user to a standard Cisco Unified Communications Manager end user group.
  • Page 168: Specifying Options That Appear On The User Options Web Pages

    Value drop-down list for the parameter: True—Option appears on the User Options web pages (default). False—Option does not appear on the User Options web pages. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 5-28 OL11954-01...
  • Page 169: Specifying Options That Appear On The User Options Web Pages

    Cisco Unified Communications Manager Administration. The settings you make affect all User Options web pages at your site. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 5-29 OL11954-01...
  • Page 170 Chapter 5 Configuring Features, Templates, Services, and Users Specifying Options that Appear on the User Options Web Pages Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 5-30 OL11954-01...
  • Page 171: Cisco Unified Ip Phone

    You can obtain a copy of the Ringlist.xml and List.xml files from the system using the following admin command-line interface (CLI) “file” commands: • admin:file file list* – Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01...
  • Page 172: Chapter 6 Customizing The Cisco Unified Ip Phone

    PCM file that is used for that ring type and the text that will appear on the Ring Type menu on a Cisco Unified IP Phone for that ring. The Cisco TFTP server for each Cisco Unified Communications Manager contains this file.
  • Page 173: Pcm File Requirements For Custom Ring Types

    • DisplayName defines the name of the custom ring for the associated PCM file that will display on the Ring Type menu of the Cisco Unified IP Phone. • FileName specifies the name of the PCM file for the custom ring to associate with DisplayName.
  • Page 174: Configuring A Custom Phone Ring

    “PCM File Requirements for Custom Ring Types” section on page 6-3. Upload the new PCM files that you created to the Cisco TFTP server for each Step 2 Cisco Unified Communications Manager in your cluster. For more information, see the “Software Upgrades” chapter in the Cisco Unified Communications Platform Administration Guide.
  • Page 175: Creating Custom Background Images

    ImageItem element includes these two attributes: Image—Uniform resource identifier (URI) that specifies where the phone • obtains the thumbnail image that will appear on the Background Images menu on a Phone. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01...
  • Page 176: Png File Requirements For Custom Background Images

    25% of the original size. Save the thumbnail version using a different name. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01...
  • Page 177: Configuring A Custom Background Image

    Cisco recommends that you also store backup copies of custom image Note files in another location. You can use these backup copies if the customized files are overwritten when you upgrade Cisco Unified Communications Manager. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01...
  • Page 178: Configuring Wideband Codec

    If Cisco Unified Communications Manager has been configured to use G.722 (G.722 is enabled by default for the Cisco Unified IP Phone 7970 Series) and if the far endpoint supports G.722, the call connects using the G.722 codec in place of G.711.
  • Page 179 Configuring Wideband Codec Manager will advertise G.722 to C.isco Unified Communications Manager. If each endpoint in the attempted call supports G.722 in its capabilities set, Cisco Unified Communications Manager will choose that codec for the call. Advertise G.722 Codec—Choose Cisco Unified Communications Manager •...
  • Page 180 Chapter 6 Customizing the Cisco Unified IP Phone Configuring Wideband Codec Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 6-10 OL11954-01...
  • Page 181: Cisco Unified Ip Phone

    For more information about troubleshooting the Cisco Unified IP Phones 7906G and 7911G, see Chapter 9, “Troubleshooting and Maintenance.” This chapter includes these topics: Model Information Screen, page 7-2 • Status Menu, page 7-3 • Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01...
  • Page 182: Model Information Screen

    CTL file installs automatically when the phone reboots or resets. For more information about this file, refer to Cisco Unified Communications Manager Security Guide.) Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01...
  • Page 183: Status Menu

    To access the Status menu, follow these steps: Procedure Press the Applications Menu button. Step 1 Select Settings > Status Menu. Step 2 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01...
  • Page 184: Status Messages Screen

    This table also includes actions you can take to address errors that are indicated. To display the Status Messages screen, follow these steps: Procedure Press the Applications Menu button. Step 1 Select Settings. Step 2 Status. Step 3 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01...
  • Page 185 If you are using static IP addresses, check • configuration of the TFTP server. See the “Network Configuration Menu” section on page 4-7for details about assigning a TFTP server. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01...
  • Page 186 DHCP server. Errors persist—Consider assigning a • static IP address. See the “Network Configuration Menu” section on page 4-7 for details on assigning a static IP address. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01...
  • Page 187 IP address. See the “Network Configuration Menu” section on page 4-7 section for details. • If you are using DHCP, check the DHCP server configuration. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01...
  • Page 188 The shared secret configured in the phone • and the authentication server do not match. Phone has not been configured in the • authentication server. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01...
  • Page 189 The phone load being downloaded has not • been altered or renamed. Phone load type is compatible; for • example, you cannot place a DEV load configuration file on a REL-signed phone. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01...
  • Page 190 CTL file does not exist on the TFTP server. For more information, refer to Cisco Unified Communications Manager Security Guide. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 7-10 OL11954-01...
  • Page 191 TFTP server. TFTP Error The phone does not recognize Contact the Cisco TAC. an error code provided by the TFTP server. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 7-11 OL11954-01...
  • Page 192 Supplicant attempted 802.1X Authentication typically times out if 802.1X transaction but timed out to is not configured on the switch. due the absence of an authenticator. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 7-12 OL11954-01...
  • Page 193: Network Statistics Screen

    Number of packets received by the phone Tx Frames Number of packets sent by the phone Rx Broadcasts Number of broadcast packets received by the phone Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 7-13 OL11954-01...
  • Page 194 PC port is in a link up state and has auto-negotiated a full-duplex, 100-Mbps connection) DHCP BOUND Indicates whether DHCP parameters are associated with the phone. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 7-14 OL11954-01...
  • Page 195: Firmware Versions Screen

    Identifies the operating system running on the phone Boot Load ID Identifies the factory-installed load running on the phone DSP Load ID Identifies the DSP load file running on the phone. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 7-15 OL11954-01...
  • Page 196: Call Statistics Screen

    Procedure Press the Settings button. Step 1 Step 2 Select Status. Select Call Statistics. Step 3 The Call Statistics screen displays these items: Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 7-16 OL11954-01...
  • Page 197 Max Jtr Maximum jitter observed since the receiving voice stream was opened. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 7-17 OL11954-01...
  • Page 198 These codecs provide the following maximum MOS LQK score under normal conditions with no frame loss: G.711 gives 4.5 • G.729 A /AB gives 3.8 • G.728/iLBC gives 3.9 • Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 7-18 OL11954-01...
  • Page 199 (includes severely concealed seconds). Severely Conceal Secs Number of seconds that have more than 5 percent concealment events (lost frames) from the start of the voice stream. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 7-19 OL11954-01...
  • Page 200 Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 7-20 OL11954-01...
  • Page 201 C H A P T E R Monitoring the Cisco Unified IP Phone Remotely Each Cisco Unified IP Phone has a web page from which you can view a variety of information about the phone, including: Device information • Network configuration information •...
  • Page 202: C H A P T E R 8 Monitoring The Cisco Unified Ip Phone Remotely

    Streaming Statistics, page 8-15 • Accessing the Web Page for a Phone To access the web page for a Cisco Unified IP Phone, perform the following these steps. If you cannot access the web page, it may be disabled. See the “Disabling and...
  • Page 203: Accessing The Web Page For A Phone

    Streaming Statistics—Includes the Stream 1, Stream 2, and Stream 3 • hyperlinks, which display a variety of streaming statistics. For more information, see the “Streaming Statistics” section on page 8-15. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01...
  • Page 204: Disabling And Enabling Web Page Access

    To display the Device Information area, access the web page for the phone as described in the “Accessing the Web Page for a Phone” section on page 8-2, and then click the Device Information hyperlink. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01...
  • Page 205: Device Information

    Serial Number—Displays the phone’s unique • serial number Time Time obtained from the Date/Time Group in Cisco Unified Communications Manager to which the phone belongs Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01...
  • Page 206 Date obtained from the Date/Time Group in Cisco Unified Communications Manager to which the phone belongs 1. The Version Identifier field might display blank if using an older model Cisco Unified IP Phone because the hardware does not provide this information. Network Configuration The Network Configuration area on a phone’s web page displays network...
  • Page 207: Network Configuration

    Operational VLAN ID Auxiliary Virtual Local Area Network (VLAN) configured on a Cisco Catalyst switch in which the phone is a member. Admin. VLAN ID Auxiliary VLAN in which the phone is a member. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01...
  • Page 208 Manager. Information URL URL of the help text that appears on the phone. Directories URL URL of the server from which the phone obtains directory information. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01...
  • Page 209 SW Port Configuration Speed and duplex of the switch port, where: • A—Auto Negotiate 10H—10-BaseT/half duplex • 10F—10-BaseT/full duplex • 100H—100-BaseT/half duplex • 100F—100-BaseT/full duplex • No Link—No connection to the switch port • Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01...
  • Page 210 GARP Enabled Indicates whether the phone learns MAC addresses from Gratuitous ARP responses. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 8-10 OL11954-01...
  • Page 211: Network Statistics

    “Accessing the Web Page for a Phone” section on page 8-2, and then click the Ethernet Information, the Access, and or the Network hyperlink. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 8-11 OL11954-01...
  • Page 212: Network Statistics

    Total number of multicast packets received by the phone Rx broadcast Total number of broadcast packets received by the phone Rx unicast Total number of unicast packets received by the phone Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 8-12 OL11954-01...
  • Page 213 Total number of good packets (multicast, broadcast, and unicast) received by the phone Tx Collisions Total number of collisions that occurred while a packet was being transmitted Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 8-13 OL11954-01...
  • Page 214: Device Logs

    Status Messages hyperlink. Debug Display area—Displays debug messages that might be useful to Cisco • TAC if you require assistance with troubleshooting. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 8-14 OL11954-01...
  • Page 215: Streaming Statistics

    Streaming Statistics Streaming Statistics A Cisco Unified IP Phone can stream information to and from up to three devices simultaneously. A phone streams information when it is on a a call or running a service that sends or receives audio or data.
  • Page 216: Streaming Statistics

    Avg MOS LQK Average MOS LQK score observed for the entire voice stream. Min MOS LQK Lowest MOS LQK score observed from start of the voice stream. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 8-16 OL11954-01...
  • Page 217 Last time at which an RTCP Sender Report was received. Received Rcvr Size RTP packet size, in milliseconds, for the received stream. Rcvr Discarded RTP packets received from network but discarded from jitter buffers. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 8-17 OL11954-01...
  • Page 218 8-second interval of the voice stream. For more information, see the “Monitoring the Voice Quality of Calls” section on page 9-25. The MOS LQK score can vary based on the type of codec that the Cisco Unified IP Phone uses. Avg MOS LQK Average MOS LQK score observed for the entire voice stream.
  • Page 219 • “Configuring Features, Templates, Services, and Users” chapter • Call Statistics Screen, page 7-16 • Monitoring the Voice Quality of Calls, page 9-25 • Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 8-19 OL11954-01...
  • Page 220 Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 8-20 OL11954-01...
  • Page 221: Troubleshooting And Maintenance

    Troubleshooting and Maintenance This chapter provides information that can assist you in troubleshooting problems with your Cisco Unified IP Phone 7906G or 7911G or with your Cisco Unified Communications network. It also explains how to clean and maintain your phone.
  • Page 222: Resolving Startup Problems

    Troubleshooting and Maintenance Resolving Startup Problems Resolving Startup Problems After installing a Cisco Unified IP Phone into your network and adding it to Cisco Unified Communications Manager, the phone should start up as described in the “Verifying the Phone Startup Process” section on page 3-16.
  • Page 223: Symptom: The Cisco Unified Ip Phone Does Not Register With Cisco Unified Communications Manager

    “Performing a Factory Reset” section on page 9-23. If after attempting these solutions, the LCD screen on the Cisco Unified IP Phone does not display any characters after at least five minutes, contact a Cisco technical support representative for additional assistance.
  • Page 224: Identifying Error Messages

    If the network is down between the phone and the TFTP server or Cisco Unified Communications Manager, the phone cannot start up properly. Ensure that the network is currently running. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01...
  • Page 225: Verifying Tftp Server Settings

    DHCP, the DHCP server should provide these values. If you have assigned a static IP address to the phone, you must enter these values manually. On the Cisco Unified IP Phone, press the Applications Menu button, then select Settings > Network Configuration, and look at the following options: DHCP Server—If you have assigned a static IP address to the phone, you do...
  • Page 226: Verifying Dns Settings

    Windows2000 is configured by default only to perform forward look-ups. Verifying Cisco Unified Communications Manager Settings On the Cisco Unified IP Phone, press the Applications Menu button and select Settings > Network Configuration > Communications Manager 1–5. The Cisco Unified IP Phone attempts to open a TCP connection to all the Cisco Unified Communications Manager servers that are part of the assigned Cisco Unified Communications Manager group.
  • Page 227: Manager Server

    Add the phone back to the Cisco Unified Communications Manager database. See Step 3 “Adding Phones to the Cisco Unified Communications Manager Database” section on page 2-12 for details. Power cycle the phone. Step 4 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01...
  • Page 228: Manager

    If the phone is already in the Cisco Unified Communications Manager database, its configuration file may be damaged. See the “Creating a New Configuration File” section on page 9-7 for assistance. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01...
  • Page 229: Cisco Unified Ip Phone Resets Unexpectedly

    Eliminating DNS or Other Connectivity Errors, page 9-11 • Verifying Physical Connection Verify that the Ethernet connection to which the Cisco Unified IP Phone is connected is up. For example, check if the particular port or switch to which the phone is connected is down.
  • Page 230: Verifying Dhcp Settings

    Verify that the DHCP server has been set up properly. Verify the DHCP lease duration. Cisco recommends that you set it to 8 days. Cisco Unified IP Phones send messages with request type 151 to renew their DHCP address leases.
  • Page 231: Verifying That The Phones Have Not Been Intentionally Reset

    Communications Manager, you should verify that no one else has intentionally reset the phones. You can check whether a Cisco Unified IP Phone received a command from Cisco Unified Communications Manager to reset by pressing the Applications Menu button on the phone and choosing Settings > Status > Network Statistics.
  • Page 232: Checking Power Connection (Sip Phones Only)

    IP address and not by its DNS name. From Cisco Unified Communications Manager, choose Device > Phone and Step 5 verify that you have assigned the correct MAC address to this Cisco Unified IP Phone. For information about determining a MAC address, see the “Determining the MAC Address of a Cisco Unified IP Phone”...
  • Page 233 Manager. Cisco Unified Communications Manager server. Phone does not request signed The CTL file does not contain any TFTP configuration files. entries with certificates. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 9-13 OL11954-01...
  • Page 234 If the shared secret is not – configured, enter it and ensure that it matches the one on the authentication server. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 9-14 OL11954-01...
  • Page 235 802.1X configuration menus and re-enter the shared secret (see the “802.1X Authentication and Status” section on page 4-43). Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 9-15 OL11954-01...
  • Page 236: General Troubleshooting Tips

    Prolonged broadcast storms (lasting IP phones to re-register. several minutes) on the voice VLAN cause the IP phones to re-register with another Cisco Unified Communications Manager server. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 9-16 OL11954-01...
  • Page 237 Cisco Unified Communications Manager software. This lost connection can be due to any network connectivity disruption, including cable breaks, switch outages, and switch reboots. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 9-17 OL11954-01...
  • Page 238 HALF_DUX_COLLISION_EXCEED_T HRESHOLD To resolve this problem, re-enable the port from the switch. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 9-18 OL11954-01...
  • Page 239 PC Port is enabled and that CDP is enabled on the PC port. See the “Network Configuration Menu” section on page 4-7. (applies to 7911G only) Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 9-19 OL11954-01...
  • Page 240 Both phones are registered to the same Cisco Unified Communications Manager. Audio server debug and capture logs are enabled for both phones. If needed, enable Java debug. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 9-20 OL11954-01...
  • Page 241: Needed, Enable Java Debug

    Cisco Unified Communications Manager configuration. Enable audio server debug and capture logs from both phones. If needed, enable Java debug. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 9-21 OL11954-01...
  • Page 242: Resetting Or Restoring The Cisco Unified Ip Phone

    Performing a Factory Reset, page 9-23 • Performing a Basic Reset Performing a basic reset of a Cisco Unified IP Phone provides a way to recover if the phone experiences an error and provides a way to reset or restore various configuration and security settings.
  • Page 243: Performing A Factory Reset

    4-4). Then press the Erase softkey. Performing a Factory Reset When you perform a factory reset of the Cisco Unified IP Phone, the following information is erased or reset to its default value: CTL file—Erased • User configuration settings—Reset to default values •...
  • Page 244 Do not power down the phone until it completes the factory reset process and the main screen appears. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 9-24 OL11954-01...
  • Page 245: Using The Quality Report Tool

    Using the Quality Report Tool The Quality Report Tool (QRT) is a voice quality and general problem-reporting tool for the Cisco Unified IP Phone. The QRT feature is installed as part of the Cisco Unified Communications Manager installation. You can configure Cisco Unified IP Phones with QRT. When you do so, users can report problems with phone calls by pressing the QRT softkey.
  • Page 246: Using Voice Quality Metrics

    30 seconds. Conceal Ratio changes should indicate greater than 3 percent frame loss. MOS LQK scores can vary based on the codec that the Cisco Unified IP Phone uses. The following codecs provide these maximum MOS LQK scores under normal conditions with zero frame loss: G.711 codec gives 4.5 score...
  • Page 247: Troubleshooting Tips

    A Conceal Ratio of zero indicates that the IP network is delivering frames and packets on time with no loss. Troubleshooting Tips When you observe significant and persistent changes to metrics, use Table 9-4 general troubleshooting information: Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 9-27 OL11954-01...
  • Page 248 Check packet transmit (TxCnt) and packet receive (RxCnt) counters to verify that voice packets are flowing. Voice quality metrics do not account for noise or distortion, only frame loss. Note Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 9-28 OL11954-01...
  • Page 249: Where To Go For More Troubleshooting Information

    Cleaning the Cisco Unified IP Phone To clean your Cisco Unified IP phone, use a soft, dry cloth to wipe the phone screen. Do not apply liquids or powders directly on the phone. As with all non-weather-proof electronics, liquids and powders can damage the components and cause failures.
  • Page 250 Chapter 9 Troubleshooting and Maintenance Cleaning the Cisco Unified IP Phone Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 9-30 OL11954-01...
  • Page 251: How Users Obtain Support For The Cisco Unified Ip Phone

    Providing Information to Users If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. It is important to provide current and thorough information to end users.
  • Page 252: Appendix A Providing Information To User

    Cisco website, Cisco suggests that you download the PDF files and provide them to end users on your website. For a list of available documentation, go to the Cisco Unified IP Phone website at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_s...
  • Page 253: How Users Subscribe To Services And Configure Phone Features

    An overview of the tasks that users can accomplish using the web page. • You can also refer users to Customizing Your Cisco Unified IP Phone on the Web, which is available at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_s eries_home.html...
  • Page 254: How Users Configure Personal Directory Entries

    Make sure that you have used Cisco Unified Communications Manager to set up a message waiting indicator (MWI) method. How Users Configure Personal Directory Entries Users can configure personal directory entries on the Cisco Unified IP Phone. To configure personal directory, users must have access to the following: User Options pages.
  • Page 255 To configure user information, click the Password button. Step 2 The Cisco Unified IP Phone User window displays. Enter the Cisco Unified IP Phone user name and password and click OK. Step 3 To configure synchronization rules, click the Rules Options button.
  • Page 256 The Configure Cisco Unified Communications Manager Web Server window displays. Step 7 Enter the IP address or host name of the Cisco Unified Communications Manager and click OK. If you do not have this information, contact your system administrator. Click the Password button.
  • Page 257 7911G This appendix provides information about feature support for the Cisco Unified IP Phone 7906G and 7911G using the SCCP or SIP protocol with Cisco Unified Communications Manager Release 6.0. In most cases, the Cisco Unified IP Phone 7906G and 7911G supports similar features whether on SCCP or SIP.
  • Page 258: A P P E N D I X B Feature Support By Protocol For Cisco Unified Ip Phone 7906G And 7911G

    “Basic Call Handling—Forwarding All Calls to Another Number” Call Forward Busy Supported Supported Users do not interact with this feature directly. It is configured on Cisco Communications Manager Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01...
  • Page 259 Supported Communications Manager Assistant Client Matter Codes Supported Not supported “Basic Call Handling—Placing a Call: (CMC) Additional Options” Conference Supported Supported “Basic Call Handling—Making Conference Calls” Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01...
  • Page 260 “An Overview of Your Phone—Understanding Feature Buttons and Menus” Hold/Resume Supported Supported “Basic Call Handling—Using Hold and Resume” Hold Reversion Supported Supported “Basic Call Handling—Using Hold and Resume” Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01...
  • Page 261 Critical Calls” (MLPP) Multiple Calls per Line “An Overview of Your Appearance Phone—Understanding Lines vs. Calls” Music-on-Hold Supported Supported Mute Supported Supported “Basic Call Handling—Using Mute” Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01...
  • Page 262 Services URL button Supported Supported Shared Line Supported Supported “Advanced Call Handling—Using a Shared Line” Silent Monitoring Supported Supported Speed Dialing Supported Supported “Advanced Call Handling—Speed Dialing” Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01...
  • Page 263 Supported Supported “Troubleshooting Your Phone—Viewing Phone Administrative Data” Services SDK Compliance 4.0(1) 4.0(1) Cisco Unified IP Phone Service Application Development Notes for Release 4.1(3) or later Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01...
  • Page 264 Cisco Unified Supported Supported Cisco Unified Communications Manager Communications Attendant Console User Guide Manager Attendant Console Cisco VT Advantage Supported Not supported Cisco VT Advantage User Guide Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01...
  • Page 265: Supporting International Users

    A P P E N D I X Supporting International Users If you are using Cisco Unified IP Phones in a locale other than English, you must install the locale-specific version of the Cisco Unified Communications Manager Locale Installer on every Cisco Unified Communications Manager server in the cluster.
  • Page 266: A P P E N D I X C Supporting International Users

    Appendix C Supporting International Users Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01...
  • Page 267: Technical Specifications

    14° to 140°F (–10° to 60°C) Height 6.5 in. (20.3 cm) Width 7 in. (17.67 cm) Depth 6 in. (15.2 cm) Weight 1.9 lb (0.9 kg) Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01...
  • Page 268: Appendix D Technical Specification

    RJ-45 jack for the LAN 10/100BaseT connection (labeled 10/100 SW). • RJ-45 jack for the access port 10/100BaseT connection (labeled 10/100 PC). • 48-volt power connector. • Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01...
  • Page 269: Network And Access Port Pinouts

    “Data A”, “Data B”, “Data C” and “Data D”, respectively. Access Port Connector Table D-3 describes the access port connector pinouts. Table D-3 Access Port Connector Pinouts Pin Number Function BI_DB+ BI_DB- BI_DA+ BI_DD+ 5BI_DD- Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01...
  • Page 270: Network And Access Port Pinouts

    6BI_DA- 7BI_DC+ BI_DC- “BI” stands for bi-directional, while DA, DB, DC and DD stand for Note “Data A”, “Data B”, “Data C” and “Data D”, respectively. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 OL11954-01...
  • Page 271 2-16 802.1X Authentication menu Cisco Unified IP Phones using auto-registration 2-13 about 4-40 Cisco Unified IP Phones using BAT 2-16 options 4-44 Device Authentication 4-44 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 IN-1 OL11954-01...
  • Page 272 CAPF (Certificate Authority Proxy PNG file 6-5, 6-6 Function) 3-17 background images cell phone interference requirements certificate trust list file barge 1-25, 5-4 See CTL file Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 IN-2 OL11954-01...
  • Page 273 5-24 personal directories 5-24 mounting to wall 3-15 phone button templates 5-24 power sources softkey templates 5-25 registering 2-12 startup network settings 3-17 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 IN-3 OL11954-01...
  • Page 274 Default Router 1-5 4-10 DSCP For Services 4-34 Device Authentication 4-44 Dynamic Host Configuration Protocol device authentication 1-16 See DHCP Device Configuration menu displaying editing values overview Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 IN-4 OL11954-01...
  • Page 275 1-11 handset configuring with Cisco Unified connecting Communications Manager, overview 1-11 light strip informing users about 1-12 headset port figure Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 IN-5 OL11954-01...
  • Page 276 1-19 Phone 5-23 idle display Line Settings menu 4-20 timeout 4-24 List.xml file XML service 4-24 Locale Configuration menu Idle URL 4-24 about 4-24, 4-29 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 IN-6 OL11954-01...
  • Page 277 4-23 DNS Server 1-5 4-11 message waiting 5-15 Domain Name metrics, voice quality 8-16 Host Name 1-16, 7-3 IP Address mobile connect 5-15 MAC Address Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 IN-7 OL11954-01...
  • Page 278 PC, connecting to the phone PCM file requirements, for custom ring types TFTP PC Port Configuration 4-14 PC Port Disabled 4-32 PC VLAN 4-14 networking protocols, supported Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 IN-8 OL11954-01...
  • Page 279 QoS Configuration menu description 1-20, 5-19 about 4-33 establishing 1-20 options identifying 1-20 DSCP For Call Control 4-34 restrictions 1-21 DSCP For Configuration 4-34 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 IN-9 OL11954-01...
  • Page 280 802.1X Authentication 4-40 Speaker Enabled 4-28 802.1X Authentication Status 4-40 speed dial 5-20 CAPF Server 4-40 speed dialing 5-3, 5-20 CTL File 4-39 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 IN-10 OL11954-01...
  • Page 281 8-3, 8-15 direct transfer Stream 3 web page 8-3, 8-15 extension mobility 5-11 streaming statistics 8-15 forced authorization codes 5-11 Subnet Mask group call pickup 5-12 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 IN-11 OL11954-01...
  • Page 282 DNS settings shared line 5-20 IP addressing and routing silent monitoring 5-20 network connectivity speed dial 5-20 network outages Time-of-Day Routing 5-20 phones resetting 9-11 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 IN-12 OL11954-01...
  • Page 283 5-27, A-2 specifying options that appear 5-28 users adding to Cisco Unified Communications wall mounting 3-15 Manager 5-26 Web Access Enabled 4-33 configuring personal directories Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 IN-13 OL11954-01...
  • Page 284 8-3, 8-14 Stream 0 8-15 Stream 1 8-3, 8-15 Stream 2 8-3, 8-15 Stream 3 8-3, 8-15 wideband handset 4-28 option 4-27 user controllable 4-27 XmlDefault.cnf.xml Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 IN-14 OL11954-01...

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