Cisco 7911G - IP Phone VoIP Phone Manual
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Cisco 7911G - IP Phone VoIP Phone Manual

Unified ip phone for cisco unified communications manager 7.0 (sccp and sip)
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Download this manual See also: Administration Manual
Cisco Unified IP Phone 7906G and
7911G Phone Guide for Cisco Unified
Communications Manager 7.0
(SCCP and SIP)
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel:
408 526-4000
800 553-NETS (6387)
Fax:
408 527-0883
Phone Guide

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Summary of Contents for Cisco 7911G - IP Phone VoIP

  • Page 1 Phone Guide Cisco Unified IP Phone 7906G and 7911G Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387)

  • Page 3: Common Phone Tasks

    Talk using the handset and listen Common Phone Tasks on the speaker (Group Listen) Cisco, Cisco Systems, the Cisco logo, and the Cisco Systems logo are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates GLOff Disable Group Listen in the United States and certain other countries.

  • Page 4: Phone Screen Icons

    URL entry in call log is ready to edit (SCCP only) (SIP only) << Delete entered characters Audio or Video Mode >> Move through entered characters Handset in use Speaker in use (Monitor on) Video enabled (Cisco Unified IP Phone 7911G only with SCCP)

  • Page 5: Table Of Contents

    Using Hold and Resume Switching Between Multiple Calls Switching an In-Progress Call to Another Phone Viewing Multiple Calls Transferring Calls Sending a Call to a Voice Message System Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 7.0...
  • Page 6 Preventing Others from Viewing or Barging a Shared-Line Call Making and Receiving Secure Calls Tracing Suspicious Calls Prioritizing Critical Calls Using Cisco Extension Mobility Managing Business Calls Using a Single Phone Number Using a Handset, Headset, and Speaker Using the Group Listen Feature...
  • Page 7 Using Cisco WebDialer Understanding Additional Configuration Options Troubleshooting Your Phone General Troubleshooting Viewing Phone Administration Data Using the Quality Reporting Tool Cisco One-Year Limited Hardware Warranty Terms Index Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 7.0...
  • Page 8 OL-15428-01...

  • Page 9: Getting Started

    Refer to the Quick Reference Card in the front of this guide. Finding Additional Information You can access the most current Cisco documentation on the World Wide Web at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 7.0...

  • Page 10: Accessing Cisco Unified Ip Phone 7900 Series Elearning Tutorials

    Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of the following actions:...

  • Page 11: Cisco Product Security Overview

    • Apply ferrites or other such devices on the cables for the external device. Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices, cables, and connectors. The system will perform adequately when suitable devices are attached using good quality cables and connectors.
  • Page 12 OL-15428-01...

  • Page 13: Connecting Your Phone

    Connecting Your Phone Connecting Your Phone Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphics below to connect your phone. The following graphic and table show how to connect the Cisco Unified IP Phone 7906G:...
  • Page 14 The following graphic and table show how to connect the Cisco Unified IP Phone 7911G: Network port (10/100 SW) DC adapter port (DC48V) Access port (10/100 PC) AC-to-DC power supply Handset port AC power cord OL-15428-01...
  • Page 15 Although Cisco Systems performs limited internal testing of third-party headsets for use with the Cisco Unified IP Phones, Cisco does not certify or support products from headset (or handset) vendors. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 7.0...
  • Page 16 Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound good to the user and to the party on the far end. Sound quality is subjective and Cisco cannot guarantee the performance of any headsets. However, a variety of headsets from leading headset manufacturers have been reported to perform well with Cisco Unified IP Phones.

  • Page 17: An Overview Of Your Phone

    In addition to basic call-handling features, your Cisco Unified IP Phone 7906G and 7911G can provide specialized or advanced telephony features that extend your call-handling capabilities. Depending on configuration, your phone supports: •...
  • Page 18 Accessing Applications including caller ID, call duration, and call state. Menus, page 11 Understanding Feature Availability, page Cisco Unified IP Indicates your Cisco Unified IP Phone model — Phone series series. Softkey buttons Each activates a softkey option displayed on Softkey Definitions, your phone screen.

  • Page 19: Understanding Lines Vs. Calls

    If you want to... Then... Access the Applications Press to display a list of Applications: Messages, Directory, menus Settings, Services, and Help. Scroll through a list or Press menu Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 7.0...

  • Page 20: Accessing The Help System On Your Phone

    Accessing the Help System on Your Phone The Cisco Unified IP Phone 7906G and 7911G provide a comprehensive online help system. To view the phone help, press and choose Help.

  • Page 21: Basic Call Handling

    You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information. Placing a Call—Basic Options Here are some easy ways to place a call on your Cisco Unified IP Phone. For more information, If you want to...
  • Page 22 For more information, If you want to... Then... see... Place a call using Fast Configuring Fast Before using this option, your system • Note Dial Dials on the Web, administrator must configure this feature page 55 and assign a service URL to the line button.

  • Page 23: Placing A Call-Additional Options

    Personal Directory to log in. Unified CM User Options Web 2. Choose Personal Address Book and Pages, page search for a listing. Using Personal • Directory on Your Phone, page Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 7.0...

  • Page 24: Answering A Call

    2. After the tone, enter a client matter (SCCP phones only) code (CMC) or a forced authorization code (FAC). Place a call using your Cisco Log in to the Cisco Extension Mobility Using Cisco Extension Extension Mobility profile service on a phone. Mobility, page Make a call from a mobile 1.

  • Page 25: Ending A Call

    Hang up while monitoring a call (using Press EndCall. the speaker) Hang up one call, but preserve another Press EndCall. If necessary, remove the call from hold first. call on the same line Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 7.0...

  • Page 26: Using Hold And Resume

    Using Hold and Resume You can hold and resume calls. When you put a call on hold, the Hold icon appears next to the caller ID and the Hold button becomes lit (red). If the Hold Reversion feature is enabled for your phone, a call that you put on hold reverts back to ringing after a certain period of time.

  • Page 27: Switching Between Multiple Calls

    • Calls of a similar type are grouped together. For example, calls that you have interacted with are grouped near the top, and calls on hold are grouped last. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 7.0...

  • Page 28: Transferring Calls

    Transferring Calls Transfer redirects a connected call. The target is the number to which you want to transfer the call. If you want to... Then... Transfer a call without 1. From an active call, press Transfer. talking to the transfer 2.

  • Page 29: Sending A Call To A Voice Message System

    Coverage)—Applies to certain calls that you receive, according to conditions. You can access Call Forward All on your phone or from your Cisco Unified CM User Options web pages; conditional call forwarding features are accessible only from your User Options web pages.

  • Page 30: Using Do Not Disturb

    If you want to... Then... Set up Call Forward All on Press CFwdALL and enter a target phone number. your line Cancel Call Forward All on Press CFwdALL. your line Verify that Call Forward All is Look for: enabled on your line •...

  • Page 31: Making Conference Calls

    “None” (to use the “Alert” setting configured by your system administrator). Making Conference Calls Your Cisco Unified IP Phone allows you to talk simultaneously with multiple parties in a conference call. Using Conference Features You can create a conference in various ways, depending on your needs and the features that are available on your phone.

  • Page 32: Using Conference

    • Conference—Allows you to create a standard (ad hoc) conference by calling each participant. Use the Confrn softkey. Conference is available on most phones. • Join—Allows you to create a standard (ad hoc) conference by combining existing calls. Use the Join softkey.

  • Page 33: Using Join

    Using a Shared Line, page 31 for more information. See a list of participants or Viewing or Removing Conference Participants, page remove participants Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 7.0...

  • Page 34: Using Meet-Me

    Using Meet-Me Meet-Me conferencing allows you to start or join a conference by calling the conference number. If you want to... Then... Start a Meet-Me conference 1. Obtain a Meet-Me phone number from your system administrator. 2. Distribute the number to participants. 3.
  • Page 35 Verify that a participant is Look for the icon beside the participant’s name on the calling from a secure phone phone screen. Add more participants Using Conference, page Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 7.0...

  • Page 36: Advanced Call Handling

    • To set up speed-dial numbers and Abbreviated Dial, you must be able to access your Note User Options web pages. See Using the Cisco Unified CM User Options Web Pages, page • To set up Fast Dials, you must have access to the Personal Directory feature. See...

  • Page 37: Picking Up A Redirected Call On Your Phone

    (if available). • Depending on how your phone is configured, you might receive an audio and/or visual alert about a call to your pickup group. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 7.0...

  • Page 38: Storing And Retrieving Parked Calls

    You can park a call when you want to store the call so that you or someone else can retrieve it from another phone in the Cisco Unified Communications Manager system (for example, a phone at a co-worker’s desk or in a conference room).

  • Page 39: Logging Out Of Hunt Groups

    When call information is visible in this way, you and coworkers who share a line can add yourselves to calls using either Barge or cBarge. See Using Barge to Add Yourself to a Shared-Line Call, page Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 7.0...

  • Page 40: Using Barge To Add Yourself To A Shared-Line Call

    Privacy If you do not want coworkers who share your line to see information about your calls, enable the Privacy feature. Doing so also prevents coworkers from barging your calls. See Preventing Others from Viewing or Barging a Shared-Line Call, page Note The maximum number of calls that a shared line supports can vary by phone.

  • Page 41: Preventing Others From Viewing Or Barging A Shared-Line Call

    A protected call provides a similar level of security as an encrypted call, but adds additional security. If the call is protected at both ends, a security tone plays at the beginning of Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 7.0...
  • Page 42 the conversation. Some features, such as conference calling, shared lines, Extension Mobility, and join across lines are not available when protected calling is configured. Protected calls are not authenticated. • Non-secure call—At least one of the participating phones or the connection does not support these security features, or the phones cannot be verified.

  • Page 43: Tracing Suspicious Calls

    Hear a special ring (faster than usual) You are receiving a priority (precedence) call. An MLPP icon or special call waiting tone on your phone screen indicates the priority level of the call. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 7.0...
  • Page 44 If you... Then... Want to view priority level of a call Look for an MLPP icon on your phone screen: Priority call Medium priority (immediate) call High priority (flash) call Highest priority (flash override) or Executive Override call Higher priority calls are displayed at the top of your call list. If you do not see an MLPP icon, the priority level of the call is normal (routine).

  • Page 45: Using Cisco Extension Mobility

    • EM automatically logs you out after a certain amount of time. Your system administrator establishes this time limit. • Changes that you make to your EM profile from your Cisco Unified CM User Options web pages take effect immediately if you are logged in to EM on the phone; otherwise, changes take effect the next time you log in.
  • Page 46 If you want to... Then... Put a call that has been 1. Press the Enterprise Hold (name may vary) softkey. picked up on your mobile The other party is placed on hold. phone on hold 2. On your mobile phone, press the Resume (name may vary) softkey. Switching an In-Progress Call to Another Phone, page Initiate a conference call on 1.
  • Page 47 Mobile Voice Access call disconnects, and you are locked out for a period of time. Contact your system administrator if you need assistance. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 7.0...

  • Page 48: Using A Handset, Headset, And Speaker

    Using a Handset, Headset, and Speaker The Cisco Unified IP Phone 7906G and 7911G provide a speaker for hands-free listening. You can use the speaker only to listen to a call. To talk on a call, you must use the handset.

  • Page 49: Using The Monitor Feature

    If the system is not configured for wideband, you may not detect any additional audio sensitivity even when using a wideband handset. To learn more, refer to the handset documentation or ask your system administrator for assistance. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 7.0...

  • Page 50: Using A Headset

    Using a Headset To use a headset, disconnect the handset and connect a headset to the Handset port. For information about purchasing headsets, see Headset Support, page Using Wideband with your Headset If you connect a headset to the handset port, be sure that the Wideband Handset setting is disabled. Choose User Preferences >...

  • Page 51: Changing Phone Settings

    Changing Phone Settings Changing Phone Settings You can personalize your Cisco Unified IP Phone by adjusting the ring tone, background image, and other settings. Customizing Rings and Message Indicators You can customize how your phone indicates an incoming call and a new voice message. You can also adjust the ringer volume for your phone.

  • Page 52: Customizing The Phone Screen

    Customizing the Phone Screen You can adjust the characteristics of the phone screen. If you want to... Then... Change the background 1. Press and choose Settings > User Preferences > Background image Images. 2. Scroll through available images and press Select to choose an image. 3.

  • Page 53: Using Call Logs And Directories

    3. Press Clear. (You may need to press the more softkey to display Clear.) Erase a single call 1. Press , choose Directories > Missed Calls, Placed Calls, or Received record Calls. 2. Highlight a call record. 3. Press Delete. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 7.0...
  • Page 54 If you want to... Then... Dial from a call log 1. Press and choose Directories > Missed Calls, Placed Calls, or (while not on another Received Calls. call) 2. Highlight a call record from the log. Note If the Details softkey appears, the call is the primary entry of a multiparty call.

  • Page 55: Directory Dialing

    Corporate Directory. • Personal Directory—If available, personal contacts and associated speed-dial codes that you can configure and access from your phone and Cisco Unified CM User Options web pages. Personal Directory comprises the Personal Address Book (PAB) and Fast Dials.

  • Page 56: Using Personal Directory On Your Phone

    , and choose Directories > Personal Directory (exact name can Directory (for PAB vary). and Fast Dial codes) 2. Enter your Cisco Unified Communications Manager user ID and PIN, then press Submit. Search for a PAB 1. Access Personal Directory, then choose Personal Address Book.
  • Page 57 4. Highlight the number that you want to dial and press Select. 5. Highlight the Fast Dial code that you want to assign to the number and press Select. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 7.0...
  • Page 58 If you want to... Then... Add a raw Fast Dial 1. Press , and choose Directories > Personal Directory > Personal Fast code (not using a PAB Dials. entry) 2. Press Fast Dial. 3. Highlight a Fast Dial code that is unassigned and press Select. 4.

  • Page 59: Accessing Voice Messages

    , select Messages, and follow the voice instructions. menu Send a call to a Press Divert. For more information, see Sending a Call to a Voice Message voice message System, page system Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 7.0...

  • Page 60: Using The Cisco Unified Cm User Options Web Pages

    Using the Cisco Unified CM User Options Web Pages Your Cisco Unified IP Phone is a network device that can share information with other network devices in your company, including your personal computer. You can use your computer to log in to your User Options web pages, where you can control features, settings, and services for your Cisco Unified IP Phone.

  • Page 61: Configuring Features And Services On The Web

    2. Specify search information and click Find. Edit a PAB entry 1. Search for a PAB entry. 2. Click a name or nickname. 3. Edit the entry as needed and click Save. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 7.0...
  • Page 62 If you want to... Then do this after you log in... Delete a PAB entry 1. Search for a PAB entry. 2. Select one or more entries. 3. Click Delete Selected. Assign a line button for PAB Note Before you can assign a line button for PAB, your system administrator must configure the phone to display services.

  • Page 63: Configuring Fast Dials On The Web

    4. Enter a phone number. 5. Click Save. Search for a Fast Dial 1. Choose User Options > Fast Dials. entry 2. Specify search information and click Find. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 7.0...

  • Page 64: Using The Address Book Synchronization Tool

    Microsoft Windows Address Book (if applicable) with your PAB. Entries from your Microsoft Windows Address Book will then be accessible on your Cisco Unified IP Phone and User Options web pages. Your system administrator can give you access to TABSynch and provide detailed instructions.
  • Page 65 Set up Fast Dials Configuring Fast Dials on the Web, page You can also set up Fast Dials on your phone. See Using Personal Directory on Your Phone, page Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 7.0...

  • Page 66: Setting Up Phone Services On The Web

    Setting Up Phone Services on the Web Phone services can include special phone features, network data, and web-based information (such as stock quotes and movie listings). You must first subscribe to a phone service before accessing it on your phone. If you want to...

  • Page 67: Controlling User Settings On The Web

    Your PIN and password allow you to access different features and services. For example, use your PIN to log in to Cisco Extension Mobility or Personal Directory on your phone. Use your password to log in to your User Options web pages and Cisco WebDialer on your personal computer. For more information, ask your system administrator.
  • Page 68 If you want to... Then do this after you log in... Set up call forwarding 1. Choose User Options > Device. per line 2. Choose a phone from the Name drop-down menu. 3. Click Line Settings. 4. In the Incoming Call Forwarding area, choose call forwarding settings for various conditions.

  • Page 69: Setting Up Phones And Access Lists For Mobile Connect

    Setting Up Phones and Access Lists for Mobile Connect When using Cisco Mobile Connect, you must add your mobile and other phones that you want to use to make and receive calls using the same directory numbers as your desk phone. These phones are called remote destinations.
  • Page 70 If you want to... Then do this after you log in... Add a new remote 1. Choose User Options > Mobility Settings > Remote Destinations. destination 2. Click Add New. 3. Enter the following information: Name—Enter a name for the mobile (or other) phone. –...

  • Page 71: Using Cisco Webdialer

    Using the Cisco Unified CM User Options Web Pages Using Cisco WebDialer Cisco WebDialer allows you to make calls on your Cisco Unified IP Phone to directory contacts by clicking on items in a web browser. Your system administrator must configure this feature for you.
  • Page 72 Settings > Network Configuration > Host Name.) • Use Extension Mobility—If selected, prompts WebDialer to use the Cisco Unified IP Phone that is associated with your Extension Mobility profile (if available). • Do not display call confirmation—If selected, prompts WebDialer to suppress the Make Call page.

  • Page 73: Understanding Additional Configuration Options

    Ask your system administrator about Using Cisco Extension apply your phone the Cisco Extension Mobility service. Mobility, page number and settings to a shared Cisco Unified IP Phone Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 7.0...

  • Page 74: Troubleshooting Your Phone

    Troubleshooting Your Phone This section provides troubleshooting information for your Cisco Unified IP Phone. General Troubleshooting This section provides information to help you troubleshoot general problems with your phone. For more information, see your system administrator. Symptom Explanation You cannot hear a dial...

  • Page 75: Viewing Phone Administration Data

    Depending on configuration, use the QRT to: • Immediately report an audio problem on a current call • Select a general problem from a list of categories and choose reason codes Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 7.0...

  • Page 76: Cisco One-Year Limited Hardware Warranty Terms

    There are special terms applicable to your hardware warranty and various services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at the following URL: http://www.cisco.com/en/US/docs/general/warranty/English/1Y1DEN__.html...

  • Page 77: Index

    13, 15 call logs prevent barging of dialing from prioritizing erasing redirecting while ringing 16, 29 viewing and dialing from Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 7.0...
  • Page 78 10, 19 Cisco Extension Mobility feature, using Details softkey, viewing multiparty calls with Cisco Unified IP Phone device configuration page connecting dialing options documentation for additional...
  • Page 79 Malicious Call Identification and transferring See MCID using MCID hold button illustration Meet-Me conferences hold reversion menus, using hold reversion indicators messages hunt groups indicator for description listening to Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 7.0...
  • Page 80 missed calls, records of phone lines, description of MLPP, using phone services mobile connect configuring access to remote destinations See also User Options web pages enabling PIN, changing monitoring a call placed calls, records of multiparty calls placing a call identifying in call logs placing calls, options for 13, 15...
  • Page 81 See also User Options web pages Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 7.0...
  • Page 82 WebDialer OL-15428-01...
  • Page 84 Cisco Website at www.cisco.com/go/offices. CCDE, CCENT, Cisco Eos, Cisco Lumin, Cisco Nexus, Cisco StadiumVision, the Cisco logo, DCE, and Welcome to the Human Network are trademarks; Changing the Way We Work, Live, Play, and Learn is a service mark; and Access Registrar, Aironet, AsyncOS, Bringing the Meeting To You, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP,...

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